Product Analyst
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
With a global mandate, the Product Analyst is a subject matter expert who will be reporting to product management and act as a liaison between internal sales, customers, external associations and the factory to ensure that product information is communicated effectively. As a key member of the Mircom Fire Product PM team, the Product Analyst maintains a balance between business and quantitative product support. The role requires knowledge of the product life cycle including: requirements development, design specifications, solution development, testing, support, and training. Understanding industry and competitive trends in the Fire market is an important component of the role.
Key Responsibilities:
- Handle daily inquiries from customers and internal departments regarding product issues (approvals, variations, pricing, cost, model numbers).
- Perform system inquiries, data mining and product analysis.
- Communicate new and current product features to Sales and Professional Services.
- Produce regular Revenue/Sales Performance Dashboards for the Product Management team.
- Participate in analyzing and designing new product features and enhancements.
- Gather requirements from customers, prospective customers, internal sales and professional services.
- Assist Product Managers with various elements of Product Lifecycle Management. (Development, Introduction, Growth, Maturity, Decline and End of Life).
- Define product requirements by researching existing client needs, competitive products, industry trends and utilizing Mircom subject matter expert knowledge.
- Understand the competitive marketplace and publish tools to help Sales position products.
- Provide analytical insights to help drive the product development roadmap.
- May represent Product Management on cross-functional teams for Process improvements and other initiatives such as SKU Simplification, new product launches or cost reduction
Requirements and Skills:
- 3+ years of experience in business analysis, product analysis.
- Knowledge of relevant fire technology products is a strong asset.
- Electronic or Marketing Diploma is an asset.
- Very Strong written communication skills.
- Excellent people and management skills to interact with staff, colleagues and third parties.
- Excellent proficiency in Microsoft Office suite (Excel, Outlook, PowerPoint, Word, Visio).
- Ability to work collaboratively with others to achieve a common goal.
- Ability to write clear, concise reports and documentation.
- Strong oral communication and presentation skills.
- Solid critical thinking, analytical and problem resolution skills to analyze trends and impacts, identify options and implications, and propose practical solutions.
- Ability to eliminate obstacles through creative and adaptive approaches.
What Mircom Offers:
- A great working environment
- Competitive salary
- Group Insurance benefits
- Company RRSP program
Interested applicants please forward a copy of your cover letter and resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.