Field Applications Specialist-Fire & Security Products
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
We are currently seeking a highly skilled and bilingual Field Applications Specialist with a robust background in Fire and Security Products. The ideal candidate will possess expertise in networking, software and hardware troubleshooting, and customer service, paired with strong sales capabilities. This role is designed to provide technical support, deliver Lunch & Learn sessions, and ensure the optimal implementation and utilization of our communications and security solutions to our customers and end-users. In addition, the successful candidate will offer support in sales and estimation processes and Fire knowledge is an asset.The position will be responsible for overseeing operations in Quebec and ideally reside in Greater Montreal area.
Why Join Us? Become part of a dynamic team dedicated to delivering innovative communication, security and life safety solutions. We offer a collaborative work environment, opportunities for professional development, and a chance to make a significant impact in the field.
Key Responsibilities:

Provide special application designs to sales and customers/installers. 
Resolve major field related problems with customers/installers.
Provide over the phone as well as e-mail instructions to field technicians/installers with respect to the operation, installation troubleshooting and programming of the various Mircom systems. 
Provide Lunch & Learns in various cities in Quebec and the Eastern provinces to sales, field technicians and distributors. 
Simulate any field re-occurring problems in the rack and test lab and document the results for feedback to the engineering department. 
Program International security Keys for Flex-Net and MMX (Secutron) Fire Alarm Control Panels. 
Program all OPENGN, BACNET and WEBSERVER keys for North America and International Customers.
Program TX3 and Secutron Fire Panels 
Support old FACP’s, Telephone Access Systems, Emergency Call Systems, “K” Series Intercom Systems. 
Draw special application wiring/block diagrams for customer/installers.  
Test and evaluate prototypes for electrical integrity. 
Resolving level 2 customers issues forwarded by the Technical Support Department.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures. 
Requirements and Skills: 

Trade School or College diploma or a relevant field; a technical background is required.
University Degree is an asset.
Minimum of 3+ years in applications support, or a similar role within the communications and security sector.
Minimum of 3+ years in a technical sales industry, preferably fire alarm or security sales, fire alarm is an asset.
Strong knowledge of networking principles and troubleshooting methodologies.
Solid familiarity with CCTV, intercom, access control, audio systems, SIP/VoIP technologies, and cabling/wiring practices. 
Excellent verbal and written communication skills for technical documentation and training delivery.
Strong customer service orientation with a commitment to efficiently resolving issues.
Frequent travel to client sites is required for training or support.
Flexibility in hours may be necessary to accommodate client schedules.
Language proficiency in both English and French
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

 Técnico en Presupuestos
Capital Federal, Buenos Aires Argentina

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Fire Alarm Systems Estimator will be responsible for estimating Fire Alarm System material and labour for projects which the Project Management Office (PMO) manage, regionally and/or nationally within Canada; this includes reviewing Consulting Engineers design drawings, Material take-off (either manually and/or using Procore), Bill of Material (BOM) creation, Labour (hours/cost) estimations for system Test and Inspection and Verification, Quote creation in AX. The Estimator will be required to review plans and confer with Sales Managers and Project Managers, if required, to provide a BOM and Quote for a complete and functional Fire Alarm system which meets the project specifications.​ The role is a full time permanent role based out of our office in Capital Federal, Buenos Aries Argentina.

Responsibilities:

Work closely with Sales Managers and Project Managers to have a full understanding of the projects needs and requirements.
Review and understand Consulting Engineer drawings and designs for the Fire Alarm System.
Perform take-offs of design drawings, manually and/or by using Procore software, to provide accurate quantities of materials, and labour hours required for each project.
Employ problem-solving strategies and find solutions to product design issues.
Successfully meet deadlines for project quote submittals.
Ensure proper documentation of all work, organize, and maintain quotes and all supporting documents in a digital file database on the PMO SharePoint site for each project.
Provide assistance to the Project Manager in the interpretation and implementation of specifications and requirements.
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.

 Requirements and Skills: 

Post-secondary College Graduate in design or a related electronic Industry field is required.
Minimum 2 years of Life Safety Systems sales or technical experience.
Strong understanding of the Life Safety industry codes and standards.
Proven analytical skills and the ability to identify customer needs and the ability to effectively communicate them required.
Able to read and interpret engineering drawings and specifications.
Strong presentation, oratory, and written skills.
Demonstrated ability to finish multiple projects on time and scale.
Computer literate, including effective working knowledge of MS Word, Excel, PowerPoint, e-mail, Adobe Products and Dynamics AX ERP.
Ability to follow through and complete overlapping projects.
High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
Excellent organization and project management skills, including the ability to multitask in a fast-paced product development environment.
Able to work with minimal supervision.
Analytical and creative thinker.
Team player.
Must be fluent in English.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
 Disclaimer:
 Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

PMA Sales, Account Manager
Ottawa, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. This is a full time role based in Ottawa, ON.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.

Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Certified Fire Alarm Technician-Ottawa(ON)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Ottawa, ON. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Junior Fire Alarm Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Ready to start your career as a Certified Fire Alarm Technican?
Mircom Group of companies is seeking Junior Fire Alarm Technicians for all our branches across Canada who have completed all CFAA courses and have written the CFAA exam. This is an entry-level field role ideal for someone ready to build practical experience in inspection, testing, service, and installation support of fire alarm and life safety systems under supervison.
Key Responsibilities:

Assist senior technicians with inspection, testing, and maintenance of Mircom fire alarm systems.
Support troubleshooting of system faults (devices, panels, NAC circuits, signaling issues, etc.).
Perform basic device verification (smoke/heat detectors, pull stations, horns/strobes, relays, modules).
Help complete service reports, inspection forms, and deficiency documentation.
Maintain tools, test equipment, and inventory of common parts.
Communicate professionally with customers, site contacts, and team members.
Follow company safety procedures and site-specific requirements at all times.
Support installation activities as needed (device replacements, labeling, minor wiring tasks, cleanup). 
 Requirements and Skills: 

All CFAA courses completed
CFAA exam written (proof required; certification status to be confirmed when available).
Ability to read basic drawings, device lists, and service documentation.
Comfortable using hand tools and test equipment; willingness to learn panel programming basics.
Ability to work at heights (ladders/lifts) and lift up to 50 lbs.
Strong attention to detail and professionalism on customer sites.
0–2 years related experience (fire alarm, electrical, low voltage, security, or building systems).
Electrical/ELT program, apprenticeship exposure, or related technical diploma.
Knowledge of common manufacturers (e.g., Mircom, Edwards/EST, Simplex, Notifier, Siemens).
Safety tickets (e.g., WHMIS, Working at Heights, Confined Space, First Aid).
Valid driver’s license.
What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Training and mentorship toward full field competency
Opportunities for advancement within fire alarm and life safety
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Warehouse Associate
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the supervision of the Warehouse Supervisor, the Warehouse Associate will be responsible for the storage, movement, receiving, preserving and staging of materials, while providing the highest quality of service to all customers. The Warehouse Associate will also be responsible for the day-to-day monitoring of physical security in the warehouse, reporting of all security-related issues to management and any other warehouse functions that may be assigned. This is a full time permanent role based out of our Vaughan, ON facility.

Responsibilities:

Print/Read picking slips from the system.
Follow procedures on RF picking slips or verbal instructions regarding duties to be performed.
Pick, prepare and move customer orders and related material to checking stage for shipping process.
Use an RF scanner to perform a cycle count daily and report any discrepancies to the Supervisor.
Package shipments securely on pallets, label and provide transportation documents, load trucks.
Receive and store all finished goods from final assembly or delivery carriers in a timely manner using the RF scanner system.
Ensure the accuracy of shipments; confirm the quantity and part number(s) are accurate.
Sort out material by POs and process QC orders.
Receive materials in the system and stamp paperwork with date and signature.
Assist Supervisor with highlighting, collecting, and filing paperwork.
Operate warehouse mobile equipment including forklifts.
Sort pallets and perform inventory checks.
Perform safety checks and preventive maintenance; update logs when machinery is used.
Maintain a clean and organized work area at all times while adhering to all health and safety policies/procedures.
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
Perform any other related duties as required by the Supervisor.

 Requirements and Skills: 

Completion of a High School Diploma or Vocational Equivalent.
Three years’ of experience as a warehouse associate is an asset.
Forklift Safety Training Certificate required.
Comfortable working in a computer based work environment including Microsoft Office.
Ability to lift up to 75Ibs frequently.
Work requires walking, sitting, standing, bending/crouching, reaching, climbing ladders.
Able to be detail oriented following precise instructions when processing orders.
Knowledgeable of all shipping/receiving procedures applicable in Canada, USA and Internationally.
Experience using RF scanners preferred.
Must be able to read, understand and follow instructions/picking slips.
Excellent interpersonal and communication (verbal & written English) skills.
Familiar with touch screen data entering and scanning.
Familiarity with ISO standards is an asset.
Forklift experience an asset.

 What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 Production Supervisor - GTA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. 
Summary:
The Production Supervisor is responsible for overseeing all aspects of the manufacturing department within an ISO 9001–certified environment. This individual will lead and develop a high-performing team while driving continuous improvement in manufacturing methods, processes, and performance metrics. The role requires close collaboration with Safety, Quality, Manufacturing & Test Engineering, Demand Planning, Procurement, Order Fulfillment, and other Manufacturing departments to ensure operational excellence. The ideal candidate will have a strong background in Lean Manufacturing and a proven ability to optimize efficiency, cost, and quality through disciplined process improvement and effective leadership. As the company continues to grow, the Supervisor will play a key role in scaling production capabilities, enhancing cross-functional alignment, and supporting strategic business objectives. This is a full time permanent role based out of our Head Office in Vaughan, ON.

Key Responsibilities:

Lead and take ownership of developing, implementing, and improving manufacturing and assembly methods within a Lean Manufacturing environment.
Collaborate with cross-functional teams (Engineering, Quality, Supply Chain, Order Fulfillment, and other Manufacturing departments) to drive continuous improvement initiatives across all production areas.
Plan, organize, and monitor production schedules to ensure on-time delivery and alignment with customer requirements.
Create and maintain work instructions, manufacturing orders, and process documentation to support consistent production execution.
Establish and maintain labour standards, support time studies, and monitor productivity metrics to enhance performance.
Support New Product Introduction (NPI) by collaborating with Engineering on electronic and mechanical design for final assembly (DFT/DFM considerations).
Apply structured problem-solving methods to resolve production issues and sustain process improvements.
Act as a liaison between engineering, manufacturing engineering, order fulfillment, and corporate headquarters to ensure alignment on priorities and deliverables.
Lead, coach, and mentor production staff, fostering a culture of accountability, teamwork, and continuous learning.
Ensure compliance with ISO 9001 standards, company policies, and health and safety regulations, while promoting a strong culture of safety and quality awareness.
Skills and Qualifications: 

Bachelor’s degree in Manufacturing, Industrial, or Mechanical Engineering, or a related field; equivalent experience will also be considered.
5+ years of experience in an electronic manufacturing or production leadership role within a Lean Manufacturing environment.
Strong knowledge and application of Lean Manufacturing principles (e.g., 5S, Kaizen, Kanban, JIT).
Proven experience in process improvement, production planning, and workflow optimization.
Demonstrated ability to support New Product Introduction (NPI), including collaboration with Engineering on DFM/DFT considerations.
Skilled in creating and maintaining manufacturing documentation such as work instructions, process flows, and BOMs.
Experience conducting time studies, setting labor standards, and tracking productivity metrics.
Proficient in root cause analysis and structured problem-solving tools (e.g., 5 Whys, Fishbone, 8D).
Strong interpersonal and communication skills, with experience collaborating across Engineering, Quality, Supply Chain, and Order Fulfillment teams.
Demonstrated leadership ability to coach, mentor, and develop high-performing production teams.
Knowledge of ISO 9001 standards and commitment to maintaining a culture of safety, quality, and compliance.
Proficiency with ERP/MRP systems and manufacturing software.
Lean Six Sigma certification (Green Belt or higher) is an asset.
 

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Fire Alarm Systems Estimator
Pointe Claire, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Fire Alarm Systems Estimator will be responsible for estimating Fire Alarm System material and labour for projects which the Project Management Office (PMO) manage, regionally and/or nationally within Canada; this includes reviewing Consulting Engineers design drawings, Material take-off (either manually and/or using Procore), Bill of Material (BOM) creation, Labour (hours/cost) estimations for system Test and Inspection and Verification, Quote creation in AX. The Estimator will be required to review plans and confer with Sales Managers and Project Managers, if required, to provide a BOM and Quote for a complete and functional Fire Alarm system which meets the project specifications.​ This is a full-time bilingual role based from our facility in Pointe Claire, QC.

Responsibilities:

Follow through with Fire Alarm estimating process to develop competitive bids.
Review and understand Fire Alarm project specifications and drawings.
Produce material and labour take-offs through drawings to develop accurate quotations.
Occasional site/tender walk-throughs to cross refence drawings to avoid site interferences and identify proactive solutions.
Communicate with clients to gather information, clarify specifications, wording, etc.
Coordinate with sub-contractors and suppliers to obtain pricing to include within the final quotation provided to the client.
Communication and follow up with salespeople to coordinate the closing of the bid review.
Attend scheduled sales manager meetings to discuss product, codes and issues.
Coordinate with the project management team to create process and guidelines to help with the expansion of the department.

 Requirements and Skills: 

Diploma/degree in Fire Protection Engineering, Electrical Engineering/Technology, Construction Management, or equivalent industry experience.
2–5+ years’ experience in fire alarm estimating, design-assist, or fire/life safety project coordination.
Demonstrated experience reading fire alarm drawings/specifications and producing take-offs, quotes, and bid packages.
Experience with tendering processes (RFQs/RFPs), scope review, bid leveling, and change management.
Familiarity with fire alarm equipment, devices, and typical system architectures (conventional/addressable, voice evac, networking).
Working knowledge of applicable fire alarm and building codes/standards.
Valid driver’s license and ability to attend occasional site/tender walkthroughs.
Ability to coordinate pricing with suppliers/subcontractors and maintain vendor relationships.
Proven ability to work cross-functionally with sales and project management teams.
Strong documentation habits and ability to follow internal estimating/bid procedures.
Strong organization, deadline management, and follow-up with sales to support bid closing.
Collaborative mindset to build/standardize estimating processes with the project management team.
Fluency in English and French.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

   Certified Fire Alarm Technician

Greater Toronto Area, ON

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Vaughan, ON. This is a full time role. If you are an experienced, fully certified Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
 Requirements and Skills: 

Technicians shall have 5 plus years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 

Administrative Coordinator
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for a detail oriented coordinator that will provide administrative and coordination support to the Training Department, with additional support to Sales and Service teams for insurance and compliance documentation. The incumbent will oversee end-to-end training administration for internal and external customers, including recommending appropriate training options, processing registrations, maintaining training records and online platforms, issuing certificates, and responding to inquiries. They will support invoicing and billing activities in Microsoft AX and assists in maintaining and updating training policies and procedures. They will review and approve fire alarm panel programming key requests and provides basic troubleshooting support. They will also coordinate compliance documentation, including WSIB/WCB clearance certificates, Certificates of Insurance, vendor pre-qualification packages, health and safety compliance forms, and ongoing maintenance of corporate compliance records. This is a full-time role based from our head office in Vaughan, ON.

New Grads Welcome - Launch your career with us, a leader in fire and life safety solutions, as a detail-oriented Coordinator supporting training administration, billing, basic technical requests, and essential insurance/WSIB and health & safety documentation.

Responsibilities:

Advise and recommend most appropriate training type for customers.
Process course enrolment requests and invoice/bill customers in Microsoft AX.
Revise internal and external training policies and procedures.
Issue training certificates to internal and external customers.
Track all course enrolment requests while answering any questions from customers (Ie: training course content, registration policy, billing).
Create and maintain training course registration pages on Mircom corporate website.
Create and maintain training user accounts on Mircom Learn website.
Assign free and paid training courses to both internal and external customers.
Review and authorize fire alarm panel programming key update requests (Ie: Alternate ESD Waiver requests and Key Expiry Date requests)
Review and authorize customer key order requests.
Provide basic troubleshooting directions for updating programming keys to customers.
Issue WSIB Certificates/WCB Clearance Letters to Sales and Service representatives.
Authorize the creation and release of Certificates of Insurance.
Complete pre-qualification forms, health & safety compliance questionnaires, and Supervisor Competency forms for Mircom Vendors.
Provide Mircom Vendors with supplementary documents including: Form 1000, W-9 forms, WHMIS/Working at Heights/Health & Safety training certificates.
Maintain and update corporate compliance requests on websites including: Complyworks, ContractorCheck and Avetta.

 Requirements and Skills: 

Diploma/degree in Business/Office Administration, HR/Training, or related field (or equivalent experience).
2+ years’ experience in training administration/customer service or operations coordination.
Experience processing registrations, maintaining training records, and issuing certificates.
Billing/invoicing experience; Microsoft Dynamics AX (asset).
Experience administering an LMS and maintaining online course registration pages (website/CMS).
Experience with insurance/compliance documentation (WSIB/WCB, Certificates of Insurance, vendor pre-qualification) an asset.
Strong customer communication and service skills; able to advise on training options and explain policies/billing.
Highly organized with strong attention to detail; able to track and prioritize high volumes of requests.
Sound judgment and confidentiality when reviewing/authorizing programming key and customer key order requests.
Basic troubleshooting/problem-solving for programming key update support.
Proficient with MS Office (Outlook, Excel, Word); familiarity with compliance portals (ComplyWorks/ContractorCheck/Avetta) an asset.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Machine Operator/Material Handler
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The General Machine Operator is responsible for operating, setting up, and maintaining sheet metal fabrication equipment to produce high‑quality components according to engineering drawings and production requirements. This role supports manufacturing by ensuring safe, accurate, and efficient operation of machines used to cut, bend, form, and assemble sheet metal parts. This is a full-time role based out of our facility in Vaughan, ON.

Responsibilities:

Provide general support in the metal shop.
Operate machinery such as brakes & presses, spot welding and stand off insertion machines.
Load required tooling into the machine.
Produce and verify product piece to the drawing specs and identify it as “first off”
Perform maintenance as per outlined requirements.
Assemble and fit plates and sections to form structures.
Spot weld metal machine parts together.
Set up and operate heavy-duty sheet metal working machines.
Stock shelves and move materials to different machines using a forklift as required.
Unload sheet metal skids when delivered and store it accordingly.
Prepare all metal items for painting.
Follow Supervisor/Team Lead instructions.

 Requirements and Skills: 

High School Diploma or equivalent.
Previous 1 to 3 years experience in a metal shop environment.
Previous experience to spot welding, punch press and brake press, stand off and PEM inserter would be preferred.
Strong mechanical aptitude and good understanding of fabrication processes.
Able to read and interpret blueprints.
Must be able to frequently lift 30lbs and up to 50lbs occasionally.
Able to work in a noisy shop environment.
Counterbalance forklift certification required, with minimum 6 months experience.
Must have steel-toed safety boots.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Fire Alarm Systems Estimator
Calgary, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Fire Alarm Systems Estimator will be responsible for estimating Fire Alarm System material and labour for projects which the Project Management Office (PMO) manage, regionally and/or nationally within Canada; this includes reviewing Consulting Engineers design drawings, Material take-off (either manually and/or using Procore), Bill of Material (BOM) creation, Labour (hours/cost) estimations for system Test and Inspection and Verification, Quote creation in AX. The Estimator will be required to review plans and confer with Sales Managers and Project Managers, if required, to provide a BOM and Quote for a complete and functional Fire Alarm system which meets the project specifications.​ This is a full-time role based from our facility in Calgary, AB

Responsibilities:

Follow through with Fire Alarm estimating process to develop competitive bids.
Review and understand Fire Alarm project specifications and drawings.
Produce material and labour take-offs through drawings to develop accurate quotations.
Occasional site/tender walk-throughs to cross refence drawings to avoid site interferences and identify proactive solutions.
Communicate with clients to gather information, clarify specifications, wording, etc.
Coordinate with sub-contractors and suppliers to obtain pricing to include within the final quotation provided to the client.
Communication and follow up with salespeople to coordinate the closing of the bid review.
Attend scheduled sales manager meetings to discuss product, codes and issues.
Coordinate with the project management team to create process and guidelines to help with the expansion of the department.

 Requirements and Skills: 

Diploma/degree in Fire Protection Engineering, Electrical Engineering/Technology, Construction Management, or equivalent industry experience.
2–5+ years’ experience in fire alarm estimating, design-assist, or fire/life safety project coordination.
Demonstrated experience reading fire alarm drawings/specifications and producing take-offs, quotes, and bid packages.
Experience with tendering processes (RFQs/RFPs), scope review, bid leveling, and change management.
Familiarity with fire alarm equipment, devices, and typical system architectures (conventional/addressable, voice evac, networking).
Working knowledge of applicable fire alarm and building codes/standards.
Valid driver’s license and ability to attend occasional site/tender walkthroughs.
Ability to coordinate pricing with suppliers/subcontractors and maintain vendor relationships.
Proven ability to work cross-functionally with sales and project management teams.
Strong documentation habits and ability to follow internal estimating/bid procedures.
Strong organization, deadline management, and follow-up with sales to support bid closing.
Collaborative mindset to build/standardize estimating processes with the project management team.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Business Development Manager
Security Products & Services
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an experienced and results-driven Business Development Manager (BDM) to lead growth in the real estate, property management, and government sectors. This role focuses on identifying, building and maintaining strategic partnerships that expand our client base and support the launch of Mircom’s product portfolio. The ideal candidate will have a deep understanding of real estate development, property management operations, and the fire life safety& building industry.
Key Responsibilities:

Identify and pursue new business opportunities with real estate developers, property managers, commercial partners and government.
Drive revenue growth through strategic outreach, relationship-building, and deal closure.
Support go-to-market efforts for new customer base in residential, commercial, industrial and government sectors.
Present tailored proposals to key stakeholders and lead contract negotiations.
Conduct market research and analysis to inform strategic planning and identify emerging opportunities.
Write compelling business proposals and assist in structuring deals to maximize value.
Maintain strong, long-term relationships with clients and industry partners.
Represent the company at industry events, conferences, and networking functions.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:

Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
3+ years of experience in business development, sales, or real estate.
Demonstrated success in closing deals and achieving/exceeding sales targets.
Strong understanding of property management operations, government and real estate development cycles.
Solid knowledge of the life safety industry and available technology solutions is a strong asset.
Exceptional communication, negotiation, and presentation skills.
Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Must be eligible to work and drive in Canada.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary  
Group Insurance Benefits
Company RRSP Program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

SMT Machine Operator
Night Shift
(12:10am-8:10am)
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 Summary:
Under the supervision of the Manager, this position is responsible for the safe, accurate assembly, insertion of electronic components and other related assembly in a timely fashion, with the help of complex machinery. This is a full time night shift, permanent role,  based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Set-up, run and troubleshoot Auto-insertion and SMT machines with minimum down time and minimum supervision
Perform quality inspection with the aid of Automatic Optical Inspection (AOI), Golden Sample or Bills of Material (BOM) and log it on the First Off template of the Manufacturing Order (MO)
Perform safety checks and preventative maintenance as required
Maintain PCB stock accurately, ensuring cleanliness and good organization
Visually inspect all boards after processing on the machines
Manage and track stock accurately by utilizing Integrated Materials Management Software
Work in a safe and organized manner
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures
 Skills and Qualifications: 

Completion of a High School Diploma or Vocational Equivalent
Machine operator certification an asset
Three years’ experience using Auto-insertion and SMT machinery
Ability to read work orders, follow production drawings, sample assemblies, and understand verbal instructions
Experience with current IPC class 2 standard for proper insertion, placement and reflow of components
Knowledge of appropriate materials, methods, and the tools required in various assembly processes
Knowledge of electronic components and electronic assembly is an asset
Knowledge of set-ups, programming and adjustments an asset
Soldering experience an asset
Ability to work independently as well as in a team
Good interpersonal and communication (verbal & written English) skills
Must be detail-oriented, highly accurate and able to meet tight deadlines
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods
Ability to perform mathematical functions (addition, subtraction, multiplication, division)
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Test/Repair Technician 
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Join a skilled team where you'll test, troubleshoot, and repair electronic assemblies using industry-grade equipment while maintaining top-tier workmanship quality. If you have 2–5 years of hands-on electronics experience, surface mount soldering skills, and the ability to read schematics, this is the role for you! This is a full time role based out from our head office in Vaughan, ON.
Key Responsibilities:

Test and repair of electronic devices and assemblies.
Perform light soldering operations (surface mount repair, asset).
Maintain a high level of workmanship quality throughout the test and repair process.
Provide technical support for the production lines.
Provide leadership in the testing and troubleshooting of Mircom products through the appropriate use of a variety of test equipment such as oscilloscopes and test fixtures, etc.
Interact directly with production personnel and assist in training new employees on all aspects of testing and repair as required.
Working in a team environment to ensure smooth operations.
Requirements and Skills:

Post-secondary education in electronics.
2-5 years of practical work experience in the testing and repairing of electronic assemblies.
Proven ability to read and understand schematics.
Surface Mount soldering skills.
Basic MS Suite and computer literacy.
Ability to understand both written/ verbal instructions.
Strong written and oral communication skills.
Ability to work independently as well as in a diverse team.
Strong interpersonal skills.
Familiarity with Automated Test programs such as JTAG or Labview would be an asset.
Additional experience with the test and repair of Mircom, Secutron or Securiplex fire alarm systems would be desirable.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
 
 
 
 
 
 

Centre of Excellence - Technical Support Trainer
Montreal, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. This is a full time permanent role based out of our facility in Pointe Claire, QC.
Summary:
We are seeking a technically skilled and customer-focused individual to provide support for our fire safety and security product lines. In this role, you will troubleshoot installation and production issues, assist with resolving technical and engineering challenges, and support the sales and installation teams to ensure product effectiveness. You will respond to customer inquiries via phone, email, and web, log support cases using Microsoft Dynamics AX, and escalate unresolved issues as needed. Additionally, you will simulate field issues in a lab environment, document findings, and deliver technical certification training to help customers effectively use our fire alarm and communication products. This is a full time role based out of our facility in Point Claire, QC.

Responsibilities:

Provide technical support for fire safety equipment and security products.
Provide troubleshooting support for installations and production.
Help resolve technical and engineering related issues that impact sales, installation, or utilization of fire safety and security products.
Identify and help resolve product quality issues through escalation process.
Simulate field problems in the technical support lab and document the results.
Respond to phone, email, and web-based inquiries on Mircom's fire protection and security products.
Log incoming inquiries and their resolution via Microsoft Dynamics AX.
Escalate issues to respective departments that cannot be addressed directly by the team.
Provide technical certification training to help customers learn how to use various fire alarm and communication products and accessories.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.

 Requirements and Skills: 

Diploma or degree in Electronics, Electrical Engineering, Fire Protection Engineering, or a related technical field.
1–3 years of technical support or field service experience, preferably in the fire safety, security, or building systems industry.
Experience with fire alarm systems, communication products, or security systems is highly desirable.
Strong troubleshooting and diagnostic skills for electronic and electromechanical systems.
Familiarity with installation practices for fire alarm and security systems.
Working knowledge of fire alarm codes and standards (e.g., NFPA, ULC, CSA) is an asset.
Proficiency in using lab equipment for simulations and technical validation.
Ability to use CRM systems such as Microsoft Dynamics AX to log and track support cases.
Excellent verbal and written communication skills to handle customer inquiries and deliver training.
Ability to translate complex technical concepts into clear, customer-friendly language.
Strong customer service orientation with the ability to manage multiple support cases and prioritize tasks effectively.
Self-motivated and capable of working independently or as part of a team.
Must be Fluent in French.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Team Lead, Warehouse
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Team Lead will organize inventory, analyze incoming shipment information and supervise all related warehouse activities. The candidate will look after incoming parts for QC Inspection, will provide documentation of all shipments, look after the preventive maintenance of all equipment, instruments & machines. Additionally the candidate will be responsible for Health & Safety management. This role is a full time, permanent role located in Vaughan, ON.
Key Responsibilities:

Lead the Vaughan facility to ensure all product sales orders are accurately picked and packed in a timely fashion.
Maintain inventory by identifying, labeling, and placing materials and supplies in stock.
Record the location of inventory to ensure accurate tracking.
Ensure all materials are placed into the correct shelf locations.
Ensure warehouse shelves and materials are neatly organized.
Document all incoming shipments by recording units received.
Report any damage or discrepancies to the Warehouse Manager.
Perform complete inspections of all incoming shipments.
Ensure all company policies, standard operating procedures, and health and safety guidelines are followed by the warehouse team.
Document product shipment by recording units shipped.
Ensure packing slips are generated for billing purposes.
Create shipping labels and documents for product orders to the correct locations.
Receive POs and company transfer paperwork.
Responsible for safety management at the warehouse.
Ensure all health and safety guidelines are strictly adhered to.
Maintain material-handling equipment by completing pre-use inspections.
Ensure equipment is in good working condition and report any issues promptly.
Identify, pull, pack, crate, load, and secure products for shipment.
Ensure all preparations are done efficiently and accurately to meet deadlines.
Ensure the warehouse is kept neat and tidy.
Maintain a clean and organized work environment to promote safety and efficiency.
Requirements & Skills:

Completion of secondary high school diploma or equivalent.
Proven 1 to 3 years experience in a warehouse lead or supervisory role.
Strong organizational and inventory management skills.
Ability to analyze shipment information and document accurately.
Knowledge of safety management practices in a warehouse setting.
Proficient in maintaining and inspecting material-handling equipment.
Excellent time management and deadline-oriented approach.
Ability to lift and move heavy objects as required.
Strong data entry skills and attention to detail.
Process improvement mindset with the ability to implement effective solutions.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Proficient in using inventory management software and other related systems.
Requires frequent standing and walking.
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Technicien ou technicienne certifié en alarme incendie
Montréal, Québec

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions
Résumé:
Mircom est à la recherche de techniciens en alarme incendie talentueux pour se joindre à son équipe de Montréal (QC). Si vous êtes un technicien en alarme incendie d’expérience avec d’excellentes aptitudes en service à la clientèle, nous avons une opportunité stimulante et enrichissante pour vous.
Principales responsabilités:

Effectuer l’installation, la programmation, la vérification et l’inspection des systèmes d’alarme incendie, avoir accès aux systèmes de contrôle et d’interphone, ainsi qu’aux autres équipements de protection incendie;
Effectuer des inspections et assurer l’entretien des produits de Mircom et d’autres marques;
Remplir et envoyer les rapports d’inspection en temps opportun;
Fournir un soutien technique à la clientèle, au besoin;
Fournir une formation opérationnelle aux utilisateurs;
S’assurer que la clientèle et les utilisateurs ont une expérience de travail positive avec Mircom;
Lire et comprendre les plans d’ingénierie, les caractéristiques techniques, les schémas, les manuels d’installation et les manuels d’entretien.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Les techniciens doivent justifier de 3 à 5 ans d'expérience dans le secteur des systèmes d'alarme incendie.
Un diplôme en électronique ou équivalent délivré par un établissement d'enseignement supérieur agréé, ou une qualification professionnelle attestée et démontrée, constitue un atout.
Les techniciens titulaires d'un enregistrement auprès de l'Association canadienne des systèmes d'alarme incendie (CFAA) ou d'une qualification équivalente sont considérés comme un atout.
Maîtrise du français et de l'anglais pour mieux servir nos clients.
La connaissance des systèmes Mircom est un atout.
La maîtrise de Microsoft Word et Excel est un atout.
Capacité à soulever du matériel et des outils pesant jusqu'à 70 lb et à monter sur des échelles et des échafaudages.
Posséder un permis de conduire valide et sans infraction (classe 5).
Ce que propose Mircom:

Rémunération selon l'expérience;
Assurance maladie collective;
Véhicule de l’entreprise avec allocation de dépenses pour le carburant et l’entretien du véhicule;
Cotisations de l’entreprise à un REER;
Mesures incitatives pour la formation.
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Inventory Analyst
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Inventory Analyst plays a critical role within this organizaton. They ensure the smooth, efficient, and accurate flow of materials across the manufacturing supply chain by managing daily inventory operations, analyzing material trends, and supporting production and procurement planning through precise stock control. The role drives efficient movement of components, sub-assemblies, and finished goods while minimizing shortages, excess, and obsolescence. It requires foundational supply chain and operations knowledge, plus 2–3 years of hands-on Microsoft Dynamics 365 (D365) manufacturing experience, and advanced Excel skills (PivotTables, Macros, VLOOKUP/XLOOKUP, and data cleaning) to interpret inventory data, validate system accuracy, and guide planning decisions. The position works closely with MRP logic, BOM structures, and manufacturing workflows to align material availability with production schedules, and relies on strong analytical/problem-solving skills, effective communication, cross-functional collaboration, attention to detail, and disciplined process execution. This is a full-time permanent role based out of our head office in Vaughan, ON.

Responsibilities:

Monitor inventory levels for raw materials, sub-assemblies, and finished goods to support production planning and procurement planning.
Analyze material consumption trends and forecast requirements to prevent shortages or overstocking.
Track slow‑moving, obsolete, and excess inventory; recommend actions to reduce excess inventory and obsolete inventory.
Perform root‑cause analysis of inventory variances and implement corrective actions to improve inventory accuracy.
Generate and maintain dashboards and reports using Excel and Power BI.
Support internal and external audits by providing accurate inventory data and documentation.
Improve inventory processes through data‑driven insights and continuous improvement initiatives.
Ensure compliance with company policies, quality standards, and safety procedures.
Maintain accurate inventory records in MS Dynamics 365, including item master data, BOM updates, and transaction accuracy.

 Requirements and Skills: 

Bachelor’s degree in Supply Chain Management, Operations Management, Accounting or related field.
1–3 years of experience in inventory control/analysis or materials/production planning support in a manufacturing environment.
2–3 years of hands-on experience with Microsoft Dynamics 365 for inventory transactions and master data (item master/BOM) maintenance is essential.
Experience with cycle counts/physical inventory and supporting internal/external audits (documentation and reconciliations).
Ability to monitor and control inventory (raw materials, sub-assemblies, finished goods) and forecast requirements to prevent stockouts/overstocking.
Knowledge of inventory planning concepts (safety stock, reorder points, lead times, min/max, inventory turns).
Understanding of BOM structures and the importance of item master/BOM accuracy.
Strong variance analysis, root-cause analysis, and corrective action (CAPA) skills to improve inventory accuracy.
Ability to identify and address slow-moving, excess, and obsolete (SLOB) inventory.
Advanced Excel skills (PivotTables, lookups, conditional formulas, data cleaning; macros a plus) and Power BI reporting/dashboard skills.
Strong data integrity, attention to detail, organization, and ability to prioritize in a fast-paced environment.
Effective written/verbal communication and cross-functional collaboration (production, procurement, planning, warehouse, quality, finance).
Working knowledge of quality standards, internal controls, and compliance requirements related to inventory.
Continuous improvement mindset (identify gaps, recommend and help implement process improvements).

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Service Coordinator
Montreal, QC
 
Founded in 1991, the Mircom Group of Companies is the largest independent designer, manufacturer, and distributor of intelligent building and personal safety solutions in North America. Our portfolio, which reaches customers in over 100 countries, includes fire detection and alarm systems, communication and security systems, mass notification systems, nurse call systems, building automation, and smart technologies.
Mircom's mission is to save lives and protect property by providing a range of innovative and advanced solutions that scale to meet the diverse needs of users, from small buildings to the largest complexes. Our unwavering commitment to manufacturing in North America allows us to offer the highest quality and best competitive value across our extensive portfolio of products and solutions.
Summary:
We're growing — and we need sharp, organized professionals to keep our service operations running smoothly.
We're looking for a bilingual Service Coordinator to be the backbone of our Service Department at our Pointe-Claire, QC branch. You'll keep technicians scheduled, work orders moving, inventory tracked, and customers satisfied — all while maintaining the accuracy and professionalism our department depends on.This is not a passive administrative role. You'll be hands-on, cross-functional, and essential.
If you have a minimum of 3 years of office administration experience, hands-on experience scheduling technicians and managing work orders, strong customer service skills, and are perfectly bilingual in French and English — we want to hear from you!!!!
Responsibilities:
Operations & Scheduling:


Create and manage work orders for service calls and assign technicians accordingly.
Build purchase orders for suppliers, subcontractors, equipment, and technical needs.
Schedule and coordinate resources for PMA and construction projects.
Inventory & Asset Management:


Track, manage, and transfer parts, equipment, and tools across warehouse locations.
Monitor consumable stock levels and place replenishment orders proactively.
Maintain an accurate inventory of technical assets and manage equipment calibration schedules.
Monitor assets belonging to both suppliers and technicians.
Billing & Documentation:


Review and resolve billing discrepancies across work orders and purchase orders.
Assist with credit applications for service and construction departments.
Maintain organized project files in shared virtual drives.
Administrative & Customer Support:


Greet visitors, handle incoming calls, and provide front-line office support.
Respond to inquiries from customers, sales, and supplier accounts.
Assist with light warehouse tasks as needed.
Ensure all work aligns with ISO quality standards and compliance procedures.
Requirements and Skills:

Experience in a related industry (construction, fire & life safety, security, etc.) is a strong asset.
Minimum of 3 years and more of experience in office administration.
Experience in the industry would be considered an asset.
Post-secondary education required (diploma or technical certificate).
Strong computer skills (Microsoft Office – Excel, Word, etc.).
Excellent customer service skills.
Strong interpersonal skills and team spirit.
Ability to meet tight deadlines.
Strong communication skills, both written and oral.
Strong organizational skills.
Maintain a clean and safe work environment.
Ability to handle confidential information with a high degree of professionalism.
Must be perfectly bilingual in French and English.
What Mircom offers:

An excellent working environment with opportunities for advancement

A competitive salary

Group insurance benefits

A company RRSP program
We thank all applicants for their interest in this position, but we will only contact those selected for an interview.
Mircom Group is an equal opportunity employer. We consider all applications without regard to ethnic or cultural origin, religion, marital status, sexual orientation, family status, disability or any other ground protected by the Quebec Charter of Human Rights and Freedoms.
In accordance with the Act respecting equal access to employment in public bodies and the Act to secure the exercise of rights by persons with disabilities, Mircom is committed to providing an inclusive, respectful, and accessible workplace for all persons living with a disability. Accommodations can be provided, upon request, to candidates with specific needs throughout the recruitment process.
Disclaimer:
Mircom does not accept resumes from placement agencies, headhunters, or other recruitment service providers that do not have a formal contractual agreement with the company. Our agreements with providers are limited to specific hiring needs and do not include this or any other posted positions. Any resume or information received from an unapproved provider will be considered unsolicited and will not be considered. No referral, placement, or other fees will be paid for such applications.