Fire Alarm Technician

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Sprinkler Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Receive service calls from the Service Coordinator, including a brief description of equipment/system malfunctions. 
Contact customer representatives and ascertain equipment/system problems. 
Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps. 
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. 
Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature. 
Participate in a scheduled On-call rotation as required. 
Perform other duties as assigned. 
 
Requirements and Skills:

High School Diploma or equivalent.
5+ years of documented experience in the Fire Sprinkler/Suppression industry. 
Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
Strong knowledge of codes and the ability to perform inspections to various systems
Ability to follow verbal and written instructions. 
Capable of performing physical labor including carrying and moving equipment and tools weighing up to 50-70 lbs. 
Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
Ability to work flexible hours including weekends to meet customer requirements. 
Able to participate in an on call rotation schedule. 
Overnight travel will be required. 
Demonstrate a high level of customer service. 
Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
Strong organizational skills, a positive attitude and the ability to learn quickly. 
Possess a valid driver’s license and driving record that meets company requirements. 
Knowledge of various fire panels for bypassing is an asset.
Valid CFAA is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company RRSP contributions
Education incentives
 
Interested applicants please forward a copy of your resume to the Human Resources Department by email. 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 

Customer Care Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
The Customer Care Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction.
 
Key Responsibilities:

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and basic technical support.
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both the customer and the company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Provide customer quote and billing material when required.
Compile and generate reports as they relate to customer service.
Provide information to customers in response to inquiries about products and services, and assist individuals interested in opening accounts.
Receive, review and process orders via phone, email, mail and fax.
Receive, document and resolve customer complaints.
Answer questions about warranties or terms of sale.
Act as the company gate keeper and voice of the customer.
Work with the Customer Care Manager to ensure proper customer service is being delivered.
Provide customer assistance with Stock checks and product support.
Review and release orders from Logistics queue when required.
Participate in ongoing product and customer service training.
Any other related duties as determined by management.
 
Requirements and Skills: 

2+ years of experience in a customer service or help desk capacity.
Post-secondary education preferred.
Experience in the fire protection, communications and/or security industry would be an asset.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and the occasional difficult customer.
Has a pleasant, patient and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
Accountability to customers, team members and internal staff.
Excellent communication skills, oral and written.
Excellent organizational, problem solving and time management skills.
Microsoft Dynamics AX experience an asset.
Ability to multi-task.
 
 What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
Interested applicants please forward a copy of your cover letter and resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

C# Net Angular Web Software Developer (1 Year Contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom’s TX3 family of products provide intercom, security, access control, and home automation capabilities for multi-tenant environments.  The front end software developer will leverage a myriad of Windows and Web technologies including C#, .Net, WCF, ASP.Net, Angular 6, HTML5, CSS, Javascript & SQL Server to develop software that helps manage our field hardware controllers, providing protection and control to buildings.  While working as a software developer on the client side of the solution, there will be opportunities to gain experience with embedded firmware development, hardware design, applications engineering, project management, and R&D lifecycle design in a fast paced environment. 
Key Responsibilities:

Develop software that can manage system/site configuration i.e. loading firmware, job specific configuration data, site rules and correlations and real-time site audit, logging, and management
Work with the product design team to document and implement requirements for front-end layouts, style sheets, services and database
End to End systems verification testing
Configure, design and maintain existing application including bug fixes and feature enhancements
Prioritize work activities and meet delivery schedule
Code, build and test software
Attend weekly team meetings to ensure that project goals are met
Maintenance and enhancement of the configuration management tool, TX3 Configurator
Develop the ‘web enabled’ feature set to allow for online configuration and monitoring
On occasion you will be involved in customer support and/or presenting demos to internal teams and new customer prospects
Requirements and Skills: 

Degree in software engineering, electrical engineering, computer science or related field
Candidates with technical certification or diplomas in related programs with existing application portfolio for demonstration available will be considered
Experience with C#, .Net, SQL Server Database
Experience with GUI development using .NET framework 4.0 or above (Winform, WCF)
Experience with HTML5,CSS, Angular 2+, JavaScript, and ASP.NET
Experience with RESTful web service
Touch screen GUI programming experience an asset
Cloud, SAAS, web service programming experience as asset
VC++/MFC programming experience an asset
Knowledge of source control such as git, svn, cvs
Knowledge of Communication and Security Systems i.e. Burglar/Intrusion, Access Control, Intercom, Emergency Management, Smart Home
Ability to interact with customers using good interpersonal skills
Ability to create software requirements from customer’s needs
Experience working on a team, local and remote is a plus
Previous experience writing software from the beginning to end is a plus
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Interested applicants please forward a copy of your cover letter and resume to the HR Department.  Applicants are encouraged to submit any project documentation research papers, web links or other relevant documents that showcase their past work.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 

Raw Materials Clerk (3 Month Contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the supervision and direction of the Raw Materials Lead Hand, the Raw Materials Clerk will be responsible for the storage, movement, and staging of materials, while consistently supplying the Production lines with parts and components.
Key Responsibilities:

Pick and collect proper quantities of raw materials from the warehouse shelves as per Raw Material Lead Hand’s instructions  
Pass raw materials/components to the appropriate production line supervisor
Receive raw material inventory and “put-away” at appropriate shelves and other storage locations in the warehouse
Ensure the accuracy of shipments; confirm the quantity and part number(s) are accurate.
Receive materials in the system and stamp paperwork with date and signature.
Assist Lead Hand/Supervisor with highlighting, collecting, and filing paperwork
Sort pallets and perform inventory checks
Perform safety checks and preventive maintenance; update logs when machinery is used
Maintain a clean and organized work area at all times while adhering to all health and safety policies/procedures
Perform any other related duties as required by the Supervisor
 
Requirements and Skills: 

Completion of a High School Diploma or Vocational Equivalent
Comfortable working in a computer based work environment including Microsoft Office
Ability to lift up to 25-30 Ibs
Work requires walking, sitting, standing, bending/crouching, reaching, climbing ladders
Able to be detail oriented following precise instructions when processing orders
Experience using RF scanners preferred
Must be able to read, understand and follow instructions/picking slips
Excellent interpersonal and communication (verbal & written English) skills
Familiar with touch screen data entering and scanning
Three years’ of experience as a warehouse attendant is an asset
Familiarity with ISO standards is an asset
Forklift experience an asset
 
What Mircom Offers:

A great working environment
Competitive salary
Interested applicants please forward a copy of your cover letter and resume to HR.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Sprinkler Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Receive service calls from the Service Coordinator, including a brief description of equipment/system malfunctions. 
Contact customer representatives and ascertain equipment/system problems. 
Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps. 
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. 
Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature. 
Maintain truck inventory to ensure timely response to customer needs. 
Perform other duties as assigned. 
 
Requirements and Skills:

5+ years of documented experience in the Fire Sprinkler/Suppression industry. 
Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
High School Diploma or equivalent.
Ability to follow verbal and written instructions. 
Capable of performing physical labor including carrying and moving equipment and tools weighing up to 50-70 lbs. 
Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
Ability to work flexible hours including weekends to meet customer requirements. 
Able to participate in an on call rotation schedule. 
Overnight travel will be required. 
Demonstrate a high level of customer service. 
Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
Strong organizational skills, a positive attitude and the ability to learn quickly. 
Possess a valid driver’s license and driving record that meets company requirements. 
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
 

Fire Alarm Technician – Hollywood, FL
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
 
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification would be an asset
Nicet I / II or accumulated experience
Strong knowledge of industry codes (NFPA & FFPC)
Excellent planning and organization skills
Must have valid driver’s license and pass background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives
 
Interested applicants please forward a copy of your resume.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Test Technician TeamLead

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Key Responsibilities:

Review Area Daily for 5S compliance.
Address 5S variance – Problem Solve, Communicate and Take Action
Assist teams by communicating requirements to make the area look better
5S - Audit operators, Support and maintain 5S in area

Metrics - Update daily, Communicate abnormalities to team and supervision, Lead daily communications of metrics to management
Andon - Respond to Andons immediately. Escalate as defined
Problem Visualization - Provide input into key problems and potential countermeasures, Review daily, Follow up on countermeasure activities
Material Controls - Confirm material conditions daily, Audit segregation procedures for non-conforming material, React appropriately to abnormalities. Maintain faxban boards and MRP locations daily
Production Status Controls - Continuously manage line to meet daily expectations, Monitor and support the bottleneck process closely, Update and maintain production status information
Understand the HSE hazards, risks and controls of the operations under their control. Monitor and coach/teach awareness and compliance to HSE controls.  Integrate HSE programs and performance into continuous improvement and root cause analysis activities.  Actively participate in the HSE behaviour programs for the organization
Must be able to rapidly solve problems and determine what level of problems will require the problem solving process to be documented utilizing the Root Cause analysis report. Also must drive the “Sense of Urgency” that is required to solve problems rapidly.  When problems occur, the leadership must respond in the time defined by the Problem Escalation Process
Maintain and approve all hours for the employee supervised
Monitor personnel, complete and close Manufacturing Orders ensuring deadlines are met
Maintains safe and clean work environment
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices
Electrical Tests of PCB/Final boards subassemblies
Functional Tests of Fire Alarm Control Panel final assemblies
Troubleshooting and repairing defective PC boards to component level
Install test bed & operating firmware onto circuit boards using PC & Programming tools
Develop and document test and troubleshooting procedures for new PCB/Final assemblies and train new personnel
Supervise Technicians and non-technical personnel
Schedule & distribute work according to Production Control & MRP requirements
Complete and close Manufacturing Orders ensuring deadlines are met
Provide equipment, test jigs, and functional fixtures for ICT and Flying Probe Test machines, as needed
Record and analyze defects and provide KPI reports to Production Control and Management

 
Skills and Qualifications: 

3 years Post-secondary in electronics or equivalent credentials
5 years or more practical experience in testing and repair of electronic assemblies
2 or more years supervisory experience in an electronic assembly/test environment
Ability to read and understand schematics
Ability to understand oral and written instruction and test procedures
Surface Mount soldering skills
Written and oral English communication skills
Proficiency with electronic diagnostic equipment such as digital multimeters, oscilloscopes, frequency generators.
Familiarity with automated testing
Computer proficiency
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume and cover letter with their application.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 

General Laborer (6 Month Contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Shift Time:
Monday to Friday from 8:00am - 4:30pm
Responsibilities:

Perform general duties in the Metal Shop.
Operate metal-working machines, including brake press, insertion machines, CNC punch and stamping machines and spot welding.
Produce and verify product piece and verify quality according to “first off.”
Record performance time on in-house job clock.
Perform maintenance as per outlined requirements.
Requirements and Skills:

High School Diploma or equivalent.
Previous experience in a metal shop environment is an asset.
Must have steel-toed safety boots.
Able to read blueprints is an asset.
Able to work in a team environment
Physical Effort: 
Lifting

50lbs plus – occasional (up to 30%), where over 50lbs lifting must be done by two people.
20 to 50lbs – frequently (10% to 100%)
1 to 20lbs – most frequently (50% to 100%)
Walking

100% of the job requires walking. 
Standing

Up to 100%
Bending/Crouching

Up to 50%
Reaching

Above shoulder height – up to 50%
At shoulder height – up to 100%
Below shoulder height – up to 100%
Climbing

20% - there is a second floor mezzanine that requires stair climbing to reach.  Ladders/rolling stairs are also located around the plant and are used to reach overstock locations.
Sitting

Up to 80%
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
 
Interested applicants please forward a copy of your resume.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

   Fire Alarm Technician

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm, access control and CCTV installation projects in commercial, educational, healthcare and industrial facilities, while positively representing the company in all client and architect/engineer interactions. The PM oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed necessary by Service Supervisor


Requirements and Skills: 

Bachelor’s degree in a technical, business or related field
Strong knowledge of Alberta Building Code, CAN/ULC-S524 and CAN/ULC-S537 required
5+ years fire protection, construction, alarm/detection, or related project management experience
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
 
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Opportunities for career advancement

For all interested applicants, please include a cover letter along with your resume. We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.
 

 

Manager, Corporate Training & Development
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products. Focused and responsive training solutions help to market and promote our products and their effective utilization in the field and built spaces.
Summary:
Under the direction of the Vice President of Human Resources, the Corporate Training & Development Manager will be responsible for leading and overseeing all training and development activities at Mircom, for both our customers and staff. This role will help Mircom build a learning culture and support high performance with our teams and customers. The position requires the Manager to work collaboratively with multiple groups, including Product Management, Applications Group, Engineering, Customer Services and Human Resources. The T&D Manager will be responsible for developing, updating, planning, and implementing training and development programs that meet business requirements and customer expectations. The T&D Manager will ensure all training and development programs are developed or purchased in a cost-effective manner, assessing the return on investment of all programs to ensure maximum benefit to employees and the organization.
Key Responsibilities:

Consult with the executive/leadership team to establish priorities; identify and assess current and future training and development needs of the organization
Develop, implement, and monitor training programs organization-wide
Evaluate instructors’ performances and effectiveness of training programs delivered; drive continuous improvement
Develop and organize training manuals and educational materials for users. Collaborate with the Technical Leads and Subject Matter Experts to develop content for training materials.
Identify the most effective delivery methods & learning technologies
Evaluate outsourced training options to determine the best decision for Mircom
Project manage the training programs and interface with internal/external partners to achieve objectives.
Oversee and coach the T&D Team to become leaders within their market segments, and establish yearly and quarterly objectives and hold them accountable to these
Train subject matter experts in techniques and skills for training employees/customers
Ensure consistent and effective delivery of programs across the company.
Develop annual budgets and plans for the training department
Keep up-to-date with changes in the field of training and development by attending seminars, workshops, webinars, etc. for continuous learning opportunities
Perform other duties as assigned
Requirements and Skills: 

Degree/Diploma in Electronics, Communications, Engineering, Business or a related field
5-7 years’ relevant experience in Training & Development
Previous experience in content development and delivery of corporate training programs
Demonstrated success in delivering training to sales professionals and technicians
Extensive people management skills, including management of T&D professionals
Ability to travel frequently
Excellent project management, organizational and time management skills as multiple programs and initiatives run at the same time
Effective communication skills with individuals at all levels of the organization
Computer literacy, including effective working skills of MS Word, Excel, and PowerPoint
Have working knowledge of e-learning principles and practices, and some experience working with corporate intranets and learning management systems
Strong problem identification and problem resolution skills
Experience dealing with third parties, consultants, and training specialists
Proven ability to implement and manage T&D budgets
Preference will be given to candidates with experience in developing/providing Technical Sales or Operations Training in the life safety, security, or building automation sector
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
Education allowance
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 

Assembler
(6 Month Contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:

This position is responsible for performing any combination of following tasks to assemble electronic components, subassemblies, products, or systems: Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.
 
Key Responsibilities:

Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed
Positions and aligns parts in specified relationship to each other in jig, fixture, or other holding device
Crimps, stakes, screws, bolts, rivets, welds, solders, cements, press fits, or perform similar operations to join or secure parts in place, using hand tools, power tools, machines, and equipment
Mounts assembled components, such as transformers, resistors, transistors, capacitors, integrated circuits, and sockets, on printed circuit boards or chassis panel.
Connects component lead wires to printed circuit or routes and connects wires between individual component leads and other components, connectors, terminals, and contact points, using soldering, welding, marettes, or related bonding procedures and equipment.
Installs finished assemblies or subassemblies in cases and cabinets.
Assembles and attaches hardware, such as caps, clamps, knobs, locks, screws, wires and switches, to assemblies.
Performs intermediate assembly tasks, such as conformal coating, silk screening, masking, cutting traces, labeling assemblies.
Tends machines that press, shape, or engrave component parts
Adjusts or trims materials from components to achieve specified electrical or dimensional characteristics.
Performs on-line go-not-go testing and  inspection, using magnifying devices and Automatic Optical Inspection(AOI), measuring instruments, and electronic test equipment, to ensure parts and assemblies meet production specifications and standards.
May perform assembly, soldering or inspections under microscope or other magnifying device.
Perform loading of PCB’s in trolley, packing of panels and enclosures, stocking on skids/troleys and delivering to Raw Material or Finish Goods stock.
 
Requirements and Skills: 

Must be detail oriented, precise and fast learner
Must be able to read, understand and follow instructions/drawing.
 
Education:

Completion of a High School Diploma or Vocational Equivalent
Electronic devices assemblers that solder might require accreditation or certification
 
Knowledge:

Three years’ experience of electronic assembly an asset
Knowledge of electronic components and electronic assembly an asset
Familiar with touch screen data entering and scanning.
Familiar with ISO and IPC standards an asset
 
Skills & Abilities:

Ability to work cohesively with employees and managers as part of a team
Good interpersonal and communication (verbal & written English) skills
Ability to focus attention on details and a high level of accuracy skills
Reliable
Ability to work efficiently and effectively under pressure with simultaneous deadlines
Ability to maintain confidential information in a professional manner
Ability/willingness to learn on the job new skills through training
 
Physical Effort:

Lifting

50lbs plus – occasional (up to 30%), where over 50lbs lifting must be done by two people.
20 to 50lbs – frequently (10% to 100%)
1 to 20lbs – most frequently (50% to 100%)
Walking

100% of the job requires walking. 
Standing

Up to 100%
Bending/Crouching

Up to 50%
Reaching

Above shoulder height – up to 50%
At shoulder height – up to 100%
Below shoulder height – up to 100%
Climbing

20% - there is a second floor mezzanine that requires stair climbing to reach.  Ladders/rolling stairs are also located around the plant and are used to reach overstock locations.
Sitting

Up to 80%
 
Working Conditions:


Exposed to heat and cold in the warehouse
Exposed to fumes and other odors from operations
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume.
 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Fire Alarm Technician - Irvine, CA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification would be an asset
NICET Certification is an asset.
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license.
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:

A great working environment
Competitive salary and compensation program
Opportunities for career advancement

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 
 

CNC Machine/Set-up Operator (6 Month Contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Shift Time: 
Monday to Friday from 12:10am to 8:10am 
Summary:
This position will set up and ensure operation of all machinery in the Metal Shop. 
Key Responsibilities:

Produce parts by making precision cuts into metal using the punch press machine,
Familiar with other metal shop machinery including, brake press, insertion machines and welding.
Make adjustments to CNC machine to control speed, material feed and the path of the punch
Prepare and organize tooling for set-up and next operation.
Manage plans for the finished product
Ensure the machines are set up properly, producing quality products at full capacity, and are well maintained
Ensure material is available, using forklift if required to get material.
Ensure products are defect free and ready for the next step in production
Prepare parts for Shipping or stock, labeling and shrink-wrapping as required.
Perform periodic checks on machine output to ensure all quality standards are met.
Maintain documentation of maintenance schedule
Requirements and Skills: 

High School Diploma or equivalent
Forklift Certification
Previous exposure to the metal shop machinery.
Ability to understand complex instructions, how schematics work and make sure items are designed and built correctly.

Excellent problem solving skills, with the ability to understand why machines are not at peak performance and how to increase output and fix errors.

Ability to read blueprints
Must be able to work additional shifts when necessary
Able to work in a team environment
Physical Effort: 
Lifting

50lbs plus – occasional (up to 30%), where over 50lbs lifting must be done by two people.
20 to 50lbs – frequently (10% to 100%)
1 to 20lbs – most frequently (50% to 100%)
Walking

100% of the job requires walking. 
Standing

Up to 100%
Bending/Crouching

Up to 50%
Reaching

Above shoulder height – up to 50%
At shoulder height – up to 100%
Below shoulder height – up to 100%
Climbing

20% - there is a second floor mezzanine that requires stair climbing to reach.  Ladders/rolling stairs are also located around the plant and are used to reach overstock locations.
Sitting

Up to 80%
What Mircom Offers:

A great working environment
Competitive salary
Interested applicants please forward a copy of your cover letter and resume to HR.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 
 

Warehouse Shipper (6 Month Contract)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:
The Warehouse Shipper will be responsible for ensuring accurate and seamless outgoing shipments and reception/processing of incoming shipments. The Warehouse Shipper must load and unload shipments regularly, with the capability of repetitive heavy lifting. 
The Warehouse Shipper must understand the impact of this position to other business functions that depend on the accuracy and efficiency of incoming and outgoing items. Inventory management and vendor relations with shipping companies are essential functions for this position.
Key Responsibilities

Match product with shipping or purchase orders
Maintain a safe work environment
May lift cases of product and/or stock merchandise according to documented procedures
Process all required paperwork and maintain adequate records for reporting and tracking.
Track shipments and verify receipts of shipments as required.
Manage inventory of shipping materials and supplies.
Perform quality audits of the condition of goods for both incoming and outgoing items prior to signing off.
Follow current standards and procedures.
Ensure that shipments contain proper documentation and if multiple items per shipment, ensure item lists are complete.
Maintain organized work area according to policies, procedures and safety regulations..
Perform other duties as assigned.
Requirements and Skills: 

High school diploma or GED.
Working experience in a Shipping and Receiving role preferred.
Ability to perform repetitive heavy lifting.
Able to communicate both verbally and in writing.
Basic mathematical skills.
Knowledge of filling out waybills and bills of landing and international shipments.
Working knowledge of safe lifting methods.
Able to work efficiently as a part of a team as well as independently.
Computer literacy, including working skills of Excel and e-mail.
Attention to detail in all areas of work.
Good organizational, time management and prioritizing skills.
Strong work ethic and positive team attitude
Working Conditions:

Must be able to lift up to 40lbs
Strong customer service, communication and interpersonal skills
Must be able to work in a team environment
What Mircom Offers:

A great working environment 
Competitive salary

All candidates are asked to submit their resume and cover letter to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Director, National Field Service 
 Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate will have direct oversight over Mircom’s Canadian field service operations.  Specifically, the Director of National Field Service is responsible for developing and managing the overall service delivery strategy and operations for the company’s Canadian business.
Key Responsibilities:

Develop an organizational structure and teams to deliver high value add implementation services and solutions that exceed customer expectations.
Develop and refine solution offerings and strategies to ensure ongoing profitable growth.
Facilitate an ongoing and consistent review of implementation activities, KPIs and develop a collaborative process with the team to ensure service enhancements based upon customer feedback and experience implementing the company’s solutions.
Collaborate with sales leadership to forecast future service delivery requirements.
Refine existing processes and procedures including software solutions to maximize workflow and efficiency.
Develop and enable partner relationships with service providers where these firms will augment or divest implementation services. 
Own P&L
Other duties incidental to the work described herein
 
Requirements and Skills: 

BA/BS degree
Minimum 10 years of progressive managerial experience in a service-oriented business. (Preference will be given to candidates with experience in Fire & Life Safety Systems).
Experience managing complex projects, clients, partners, and organizations
Proven track record in establishing strong, executive level customer relationships
Business acumen and financial (P&L) skills/metrics driven
Proven experience managing remote resources and large national teams
Strong collaborator with successful track record of working in a heavily matrix organizational structure
Ability to travel up to 20% of the time
Ability to exercise sound judgement
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communication in the English language
  
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume and cover letter.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
 Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 
 

Account Manager – Security, CCTV Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified account manager with a proven sales record and an excellent understanding of security, CCTV and telephone access systems. The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.

Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings

Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Must be bilingual, and have strong oral and written communication skills in both English & French
Experience with preparing thorough quotes
Knowledge of security industry and/or technology, and knowledge of current building codes would be considered an asset.
A valid driver’s license is required.



What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program

All candidates are asked to submit their resume with their online application. 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
 
 
 

   Fire Alarm Technician

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

  Warehouse and Logistics Leader
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse and Logistics Leader will be responsible for developing and implementing the Mircom global logistics strategy while adopting a lean and data driven approach aimed at optimizing customer experience and maximizing operational cost-efficiency. The ideal candidate demonstrates great leadership and has a proven track record for developing innovative logistics solutions to service evolving customer needs in the life safety and security industry.

Key Responsibilities:

Lead the implementation of continuous improvement activities using the philosophies and tools of Lean, Six Sigma and other continuous improvement techniques to improve the end to end customer order execution, eliminate waste, and reduce overall operational expense
Lead, teach and mentor associates in good process design for flow. Plan, coordinate, and direct Lean workshops and Continuous Improvement activities across all areas
Shape the vision for future Mircom global logistics that delivers a truly world-class customer experience. Develop and implement a warehouse and logistics strategy to implement that vision
Analyze all aspects of corporate logistics to deliver a truly world-class customer experience and determine the most cost-effective and efficient means to deliver that vision
Maintain contact with both internal and external customers to ensure their expectations are clarified, understood and met
Work with all business partners in the value stream to identify and implement lean processes
Ensure compliance with regulatory and legal requirements
Lead a multi-site team of warehouse professionals and inspire them to new levels of performance
Monitor supplier and carrier performances to maximize supply chain efficiency and sustainability
Lead new carrier selection and review process
Ensure carrier compliance with company policies and procedures for product transit and delivery
Foster a culture of learning and continuous improvement in all areas and instill the principles of this culture within logistics and throughout the impacted departments
Identify new or improved technology solutions such as automated systems and EDI
Requirements and Skills: 

MBA and Bachelor’s degree in Supply Chain, Logistics, Engineering, Information Technology, or a related field (P.Log, CPIM, CSCP, CITT…)
A minimum of 5 years team management experience
Thorough understanding of international shipping / customs documentation for import and export
Advanced knowledge of logistics related and reporting software
Track record of executing high-value, highly strategic international operational / logistics projects
Superior verbal and written communication skills
Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping required
Ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders (incl. Experience of process/value stream mapping) required
Record of successful distribution and logistics performance improvement
Excellent analytical, problem solving and organizational skills
Ability to work independently and handle multiple projects
Highly analytical and customer focused
Ability to simplify complexity
Demonstrated ability to interface and negotiate with global vendors
Superior organizational and time management skills
Ability to multi-task and excel under pressure
Strong interpersonal skills with a natural ability to build relationships
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants please forward a copy of your cover letter and resume resume to our Company website. 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.