Service Manager (Calgary & Edmonton)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate will oversee Mircom’s service operations for the Calgary & Edmonton locations.  The Service Manager will organize and manage all service activities and performance of the 2 service teams. 

Key Responsibilities:

Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries
Mentor, train and develop skills with Technicians
Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered
Identify project changes leading to equipment and labor cost overruns
Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets
Monitor direct labor hours, project costs, and work schedules.
Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians
Ensure vehicles are clean and in safe operating condition by conducting regular inspection
Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations
Requirements and Skills:

3-5 years of experience in the Fire and Life Safety industry
Proven manager/supervisor experience in the Fire Alarm industry
Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm
University, College, or Technical Post-Secondary education
Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities
Strong computer skills and competency in Microsoft Office applications
Ability to work flexible hours including weekends to meet customer/technician requirements
Strong organizational skills, a positive attitude and the ability to learn quickly
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communications in the English language
Occasional travel between the 2 branches per business requirements
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire AlarmTechnician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The sucessful candidate must be able to accomodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City.  Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:

Occassionally perform Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills: 

Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.  
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

                                                                                                                                                                                                                                     Gestionnaire de comptes, Ventes PMA
Résumé :
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
Principales responsabilités :

Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
 Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
Exigences et compétences :

Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
 Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
 Solides compétences en communication orale et écrite (anglais)
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Ce que Mircom offre :

Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.

Service Coordinator - Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all service and construction related activities to work at our Maple Ridge Branch. The Service Coordinator will report to the Manager and work closely with the service and sales team. With that, from time to time, they will assist with light Warehouse duties as needed.
Key Responsibilities:

Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements)
Create service call work orders and schedule technicians.
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests
Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects
Preform parts transfers from various warehouse locations.
Monitor vender assets 
Monitor tech assets and distribution
Monitor consumable stock levels, and place restock orders as necessary
Create work orders for vendor service 
Assist with reviewing documents for billing issues, hours, variances etc.
Create and review open work orders for resolving back logged issues-PMA and Construction.
Review documentation for work order variances in invoicing
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales
Document job folder and filing to virtual shared drives
Aid with credit request from Service and Construction
Inventory all tech assets and maintain equipment calibration schedules 
Assist with some light Warehouse duties as needed
Requirements and Skills: 

Minimum 3+ years’ office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Word, etc.)
Superior customer service skills
Strong interpersonal skills and  team player
Ability to meet tight deadlines
Strongcommunication skills, written and verbal
Strong organizational skills
Ability to lift up to 50 lbs
Maintain a clean and safe environment
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

SMT Machine Operator
Shift Time: Monday to Friday  12:00am to 8:00 AM
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 Summary:
Under the supervision of the Manager, this position is responsible for the safe, accurate assembly, insertion of electronic components and other related assembly in a timely fashion, with the help of complex machinery.
Key Responsibilities:

Set-up, run and troubleshoot Auto-insertion and SMT machines with minimum down time and minimum supervision
Perform quality inspection with the aid of Automatic Optical Inspection (AOI), Golden Sample or Bills of Material (BOM) and log it on the First Off template of the Manufacturing Order (MO)
Perform safety checks and preventative maintenance as required
Maintain PCB stock accurately, ensuring cleanliness and good organization
Use AOI to inspect all boards after processing on the machines
Work in a safe and organized manner
 Skills and Qualifications: 

Completion of a High School Diploma or Vocational Equivalent
Machine operator certification an asset
Three years’ experience using Auto-insertion and SMT machinery
Ability to read work orders, follow production drawings, sample assemblies, and understand verbal instructions
Experience with current IPC class 2 standard for proper insertion, placement and reflow of components
Knowledge of appropriate materials, methods, and the tools required in various assembly processes
Knowledge of electronic components and electronic assembly is an asset
Knowledge of set-ups, programming and adjustments an asset
Soldering experience an asset
Ability to work independently as well as in a team
Good interpersonal and communication (verbal & written English) skills
Must be detail-oriented, highly accurate and able to meet tight deadlines
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods
Ability to perform mathematical functions (addition, subtraction, multiplication, division)
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL

 
Key Responsibilities:

Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20 
 Skills and Qualificaions: 

Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince 
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:

Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
 Requirements and Skills: 

High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

 Trainer, Security Systems & Fire Products
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for a Trainer for our Canadian branches and customers. The successful candidate will serve as a technical trainer providing support to both internal cross-functional teams and external customers. Key responsibilities include designing and building testbeds for TX3 access control, security systems and fire products, troubleshooting field issues, and facilitating communication between engineering, internal teams, and customers. They will also collaborate with the technical support team to address field issues and create application guides. Additionally, the candidate will design and build demonstrator cases to showcase the TX3 and fire products. The ideal candidate should reside in the GTA.
Why Join Us? Become part of a dynamic team dedicated to delivering innovative communication and security solutions. We offer a collaborative work environment, opportunities for professional development, and a chance to make a significant impact in the field.
Key Responsibilities:

Provide training sessions of TX3 & Secutron Fire.
Develop a training schedule & online learning centre.
Resolve escalated cases from technical support, sales and other internal/external groups - fire/ TX3 products. 
Create TX3 training video content for Mircom Learn. 
Train internal employees on TX3 product portfolio. 
Create fire and TX3 product demo panels.
Create internal and field application guides for TX3 products.
Work with production team to resolve production/ hardware issues.
Work with QA to resolve hardware/ software issues and assist with hardware/ software regression testing and procedures. 
Work with engineering team to resolve hardware/ software issues and implement new features and changes in Fire and TX3 product portfolios.
Work with engineering and test dept. to resolve any test and product related issues.
Work with RMA dept. to resolve hardware issues/ conduct further in-depth test and analysis (component level).
Work with Product Management team and assist with product roadmap.
Assist sales team members with RFQs.
Assist and troubleshoot with technical field issues and communicate internal issues to service dept.
Requirements and Skills:

College Diploma in Business, Engineering or a related field (advanced degrees or certifications like NFPA are a plus).
3-5 years of experience in a training role, ideally in security systems, fire alarm or life safety.
Strong expertise in designing and delivering technical training programs, with an in-depth understanding of industry regulations and standards. Experience in creating training video content and conducting sessions.
Excellent leadership, communication, project management, and organizational skills.
Proven ability to lead teams and bridge communication between cross-functional departments (sales, technical support, production, QA, engineering).
In-depth technical knowledge of TX3 and fire product lines, including hardware and software, to resolve escalated issues and troubleshoot effectively.
Strong problem-solving skills, with the ability to work independently or within teams to resolve technical issues; capable of working closely with production, QA, engineering, and test teams.
Proficiency with learning management systems (LMS), AI-driven content tools, and other training technologies.
Ability to design demo panels, create comprehensive application guides for TX3 products, and assist with product roadmap development.
Experience in troubleshooting hardware issues and working with RMA teams for in-depth analysis.
Support sales teams with RFQs and provide technical assistance.
Capable of troubleshooting and resolving technical field issues and effectively communicating with the service department.
Strong analytical and troubleshooting skills with a high level of attention to detail in documentation, training, and product tasks.
Ability to manage ad-hoc tasks and collaborate across various departments, including engineering, QA, and RMA.
Must be able to travel to branches across Canada.
Strong verbal and written communication skills.
Proficiency in French is an asset.

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Group RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
 

Manager of Training and Development
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Manager Training and Development at Mircom Group of Companies will be responsible for leading the strategic direction, design, and continuous improvement of all training programs across the organization. This highly visible role requires a candidate with a strong understanding of technical training and development, who will lead and integrate those initiatives and practices across different areas across the organization. This role is critical in ensuring employees, partners, and customers are equipped with the technical expertise and professional skills needed to thrive in the fire alarm, life safety, and security systems industry. We require an authentic, creative, forward thinking and diverse leader with a strong organizational mindset with excellent communication skills and with the strong ability to work cross-functionally with others.
 Key Responsibilities:

Training Strategy & Team Management: Develop and lead a comprehensive training strategy aligned with business goals, and manage a high-performing team to deliver world-class technical training.
Program Development & AI Integration: Oversee the design of technical and non-technical training for employees, partners, and departments, while integrating AI technologies to enhance content creation and training delivery.
Certifications & Compliance: Implement and manage technical certification programs, ensuring adherence to industry regulations (NFPA, UL, ULC), and ensure all training programs comply with safety standards and industry best practices.
Collaboration & Content Development: Collaborate with product, engineering, and service teams to ensure training content is current, relevant, and aligned with the latest innovations and standards. Customize curricula to meet department-specific needs.
Training Delivery & Monitoring: Ensure high-quality delivery of in-person and virtual training, utilizing AI tools for scalability, and track performance metrics to assess program effectiveness.
Stakeholder Engagement & Reporting: Partner with department heads and HR to address training needs, report on key performance indicators, and maintain records of participation and certifications. Serve as a liaison with external accreditation organizations.
Requirements and Skills: 

Bachelor’s degree in Business, Education, Human Resources, or a related field (advanced degrees or certifications, such as NFPA, are a plus).
7-10 years of experience in a training leadership role, preferably within fire alarm, life safety, or security systems.
Expertise in designing and delivering technical training programs with a strong understanding of industry regulations and standards.
Excellent leadership, communication, project management, and organizational skills.
Proficiency in learning management systems (LMS), AI-driven content tools, and training technologies.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

 Regional Sales Manager - East Coast, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking a dynamic and results-driven Regional Sales Manager (RSM) to lead and grow our presence on the East Coast of the United States from Ohio, south to Alabama. The RSM will be instrumental in achieving double-digit growth, expanding market share, and driving sales through our distributor network. This role requires an individual with exceptional relationship-building skills, a strategic mindset, and a passion for success.
Key Responsibilities:

Identify, recruit, and manage distributors to expand Mircom’s presence on the East Coast.
Build and maintain strong relationships with distributors, providing training and strategic guidance.
Develop and execute short, mid and long-term sales strategies to achieve double-digit growth.
Conduct joint sales calls with distributors to engage developers, property managers, and end-users.
Organize and lead lunch-and-learn sessions to promote Mircom products to architects and engineers.
Represent Mircom at trade shows, conferences, and industry events to enhance brand visibility.
Track distributor performance, monitor sales KPIs, and implement corrective actions when needed.
Resolve logistical issues related to orders, backorders, and customer support in collaboration with internal teams.
Identify and penetrate high-growth markets and verticals to expand market share within the territory.
Collaborate with marketing and R&D to align product offerings with market needs and launch campaigns.
Ensure compliance with company policies, ethical standards, and industry regulations.
Prepare sales forecasts, performance reports, and budgets to inform strategic decision-making.
Requirements and Skills:

2-5 years of experience in sales, preferably in building systems such as fire alarm, security, or related industries.
Proven ability to develop and execute successful sales strategies.
Strong organizational, leadership, and customer relationship management skills.
Familiarity with low-voltage integrators and wholesale distribution is an asset.
Excellent communication and presentation abilities.
A college diploma or university degree is preferred; equivalent industry experience will be considered.
Willingness to travel frequently within the territory, including air travel.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
 

PCBA Supervisor
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the general direction of the Production Manager, the PCBA Supervisor will lead and oversee all elements of production in the PCBA department. The PCBA Production Supervisor will be accountable and responsible for managing departmental safety including policies and procedures. The successful candidate will oversee environmental controls, plant production including quality control, development of production employees, protection of equipment and departmental cost control.
Key Responsibilities:

Provide direct oversight, training and guidance to PCB Machine Operators, Assemblers, Wave and Post wave operators to ensure processes and work instructions are being adhered to.
Coordinate the activities of employees to ensure production requirements are met while also ensuring a safe workplace.
Troubleshoot equipment problems to ensure machine availability, reliability and quality.
Review Metrics daily and participate in Tiered Daily Accountability Meetings.
Recommend measures to improve methods, equipment performance, quality and efficiency.
Confer with other Departments and Production Supervisors, as required, to coordinate activities.
Conduct performance reviews and ensure staff adherence to policies and procedures.
Develop and produce various ad-hoc reports and metrics as requested by management.
Schedule Material Orders (MOs) and assign work.
Ensure production of accurate parts/products as per drawings while maintaining quality.
Order materials as per requirements of MOs, Follow up with purchasing of materials.
Review and schedule incoming orders for processing by priority.
Liaise with engineering regarding design changes, missing drawings and new programs which require adjustment in tools.
Write requisitions for stock material, tooling and equipment.
Recognize tooling requirements that will reduce labour content and/or improve quality.
Set up and maintain tool dispensing and recording procedures.
Source and provide justification to formulate budgets for new equipment, tooling and department layout changes.
Maintenance and repair of production equipment.
Control and maintain low overtime record.
Responsible for department material handling of products.
Responsible for cleanliness and organization of the department.
Support and maintain 5S in all areas.
Monitor the red tag area(s) and disposition material in a timely manner.
Provide monthly safety talks.
Understand the HSE hazards, risks and controls of the operations under their control. 
Monitor and coach/teach awareness and compliance to HSE controls. 
Integrate HSE programs and performance into continuous improvement and root cause analysis activities. 
Actively participate in the HSE behavior programs for the organization.
Respond to problems in the time defined by the Problem Escalation Process.
Coach and mentor others so that problems can be solved rapidly at all levels of the organization. 
Other duties incidental to the work described herein.
Requirements and Skills:

College Diploma or equivalent
Program related to manufacturing electronics is considered an asset.
5+ years of Supervisory experience in manufacturing/production.
Excellent verbal, written and listening skills are required.
Ability to perform basic mathematical functions (addition, subtraction, multiplication and division).
Ability to rapidly solve problems; to be successful these problems need to be corrected then need to be standardized and shared. 
Excellent mentoring, motivation, coaching and people management skills.
Leadership training is considered an asset.   
Must be detail oriented with attention to accuracy.
Strong sense of urgency.
Must be able to prioritize and multitask .
Proficient in Microsoft Excel, Outlook and other MS Office programs.
Experience with MRP program (MS Dynamics or equivalent) an asset.
Experience with soldering and IPC standards. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 
       

   Certified Fire Alarm Technician- Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

  Test Engineer
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for a talented test engineer who will define test requirements and methodologies for PCBs and electronics in life safety products by developing detailed test plans, protocols, and procedures to ensure quality and compliance with industry standards like UL. The successful candidate will collaborate with product designers and manufacturing engineers to optimize test processes, analyze test data for improvements, maintain test equipment, and ensure compliance with regulatory requirements while training teams on test systems and procedures.
Key Responsibilities:

Define test requirements and methodologies for PCBs and electronics equipment used in life safety products.
Develop detailed test plans, protocols, and procedures to ensure product quality and compliance with UL and other industry requirements.
Design and develop test fixtures and equipment for efficient production and validation testing.
Write and maintain test software using appropriate programming languages and tools.
Ownership and accountability for quality and reliability of the test process.
Work closely with product designers to understand product specifications and ensure testability.
Conduct Measurement System Analysis using 6σ methodology to assess stability, bias, repeatability, and reproducibility of the test environment.
Partner with manufacturing engineers to develop and optimize test processes for safety, quality, and delivery, and cost.
Provide input during new product design reviews to influence product design for testability and manufacturability.
Analyze test data to identify trends, troubleshoot issues, and recommend process improvements.
Optimize test procedures to reduce cycle time, improve yield, and enhance overall test efficiency.
Maintain and update test equipment and processes to align with technological advancements and best practices.
Performs risk assessments to identify and mitigate weakness in the testing process.
Functional understanding of automation tools and AI to problem solve for labor inefficiencies.
Define clear goals for all aspects of a product test and develop steps for their proper execution
Create and maintain comprehensive documentation for test fixtures, equipment, and procedures.
Ensure all test processes comply with relevant industry standards and regulatory requirements.
Train production and engineering teams on the proper use of test equipment and systems, including troubleshooting and resolving test related issues during the new product introduction phase.
Requirements and Skills:

Bachelor’s degree in electrical engineering, computer science, or a related field; advanced training in test software platforms preferred.
Minimum of 5 years of hands-on test engineering experience within an electronics manufacturing company.
Proven experience in developing and implementing test systems and processes that conform to UL and CSA requirements, and other Canadian safety standards.
Strong knowledge of industry standards, regulatory requirements, and quality assurance methodologies.
Excellent leadership and communication skills, both written and verbal, with the ability to train and guide test technicians and collaborate effectively across various departments.
Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
Project development with solid understanding of protocols, standards, and product specifications to plan and execute test development activities.
Advanced understanding and experience with software engineering, customer experience and product design architecture.
Extensive knowledge and experience working with various operating systems and backend programming.
Professional work experience in analyzing and testing computer hardware and software, with strong technical skills in network protocols and test methodologies.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Responsable des ventes régional
Montréal
Pointe-Claire, Quebec 
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
Le mission est de sauver des vies et de protéger les biens en fournissant une gamme de solutions innovantes et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, qu'il s'agisse de petits bâtiments ou des plus grands complexes. Notre engagement envers la fabrication en Amérique du Nord nous permet d'offrir la meilleure qualité et le meilleur rapport qualité-prix dans notre vaste gamme de produits et de solutions.
Résumé du poste:
Nous sommes à la recherche d'un directeur des ventes de secteur talentueux pour assigner et diriger toutes les activités de vente à l'appui des clients commerciaux et résidentiels dans l'ensemble du Québec. Vous gérerez certains comptes directs et dirigerez le personnel de l'équipe de vente locale afin d'atteindre nos objectifs de croissance. Le candidat retenu aura une approche pratique et sera engagé dans l'expansion et le succès de l'entreprise en mettant en œuvre des stratégies qui augmentent la productivité et permettent d'atteindre les objectifs de vente. 
Principales responsabilités : 

Diriger tous les aspects opérationnels, y compris les ventes et l'administration.
Évaluer les conditions du marché local et identifier les opportunités de vente actuelles et potentielles.
Élaborer des prévisions, des objectifs financiers et des plans d'affaires
Atteindre les objectifs et les mesures
Gérer le budget et allouer les fonds de manière appropriée
Faire ressortir le meilleur du personnel de la succursale en assurant la formation, l'encadrement, le développement et la motivation.
Identifier les domaines d'amélioration et proposer des mesures correctives pour relever les défis et tirer parti des possibilités de croissance.
Partager ses connaissances avec les autres régions et le siège sur les pratiques efficaces, la veille concurrentielle, les opportunités et les besoins commerciaux.
Collaborer avec l'équipe de service locale et la direction pour assurer la réussite des projets.
Traiter rapidement les problèmes de satisfaction des clients et des employés.
Adhérer à des normes éthiques élevées et se conformer à toutes les réglementations et lois applicables.
Travailler en réseau pour améliorer la présence et la réputation de l'agence et de l'entreprise.
Se tenir au courant des marchés concurrents et fournir des rapports sur l'évolution et la pénétration du marché. 
Exigences et compétences :   

Expérience confirmée de la gestion des ventes
Connaissance suffisante des techniques modernes de gestion et des meilleures pratiques
Capacité à atteindre les objectifs de vente et les objectifs opérationnels
Familiarité avec les systèmes de construction (contrôle des incendies et sécurité)
Excellent sens de l'organisation
Orienté vers les résultats et le client
Compétences en matière de leadership et de gestion des ressources humaines
La préférence sera donnée aux candidats qui ont de l'expérience dans le secteur de la construction. 
Ce que Mircom offre : 

Un excellent environnement de travail
Un salaire compétitif
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
 

Accounts Payable Administrator-12 month contract
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
The Accounts Payable Administrator will be responsible for performing accounting tasks related to the efficient maintenance and processing of accounts payable transactions. This is a 12-month contract position based at our Head Office in Vaughan, Ontario.
Key Responsibilities:

Enter vendor invoices for Receiving, Finished Goods and Operations daily.
Investigate any price discrepancies and other issues regarding invoice processing.
Responsible for bi-weekly cash requirements, preparation of payments (printing of cheques, EFT and ACH submission)
Reconcile vendor statements
Communicate via e-mail/telephone with vendors regarding payments, issues, etc. and answer all vendor related questions
General office duties as required: faxing, filing and year-end/month-end duties
Other accounting duties as assigned.
Requirements and Skills: 

2+ years accounts payable experience
Previous experience using an ERP system
Post-secondary education preferably in Business or Accounting
Advanced skills in Excel
Knowledge of accounting and/or accounts payable principals
Proficient with data entry with good attention to detail
Strong analytical and problem-solving skills
Excellent time-management and organizational skills
Excellent communication skills – ability to effectively deal with both external and internal customers
Able to work independently under minimal supervision and function well in a team environment.
Able to work overtime as required
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
 

Warehouse Supervisor-Niagara Falls, NY
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As the Warehouse Supervisor, you will be responsible for managing and overseeing the receiving, handling, storing and packing activities within the warehouse; ensuring quality standards are met. Further, the candidate will ensure all orders are pulled, packed and shipped accurately. The ideal candidate must be detail oriented and able to multitask and track many facets of all warehouse functions. Additonally, the ideal candidate will oversee and manage inventory accuracy and cycle counts, coordinate orders and track shipping time, ultimately overseeing the fulfillment of product orders. Lastly, the candidate will also need to support and perform administrative and warehouse duties. The candidate will be working from our warehouse in Niagara Falls, NY
Key Responsibilities:

Data entry-receive, track and allocate material into inventory or other warehouse locations
Inspect inbound shipments for damage and/or missing material
Pick, pack, label and verify material for outbound shipments
Answer phone calls, emails and respond in timely manner in regard to shipments, carrier pricing, transfers and sales team
Use online portals for data entry/courier shipping labels/Bill of Ladings (Ups-worldship, Fedex, other LTL carriers.)
Sort incoming RMA’s and work with RMA dept to create invoices/send to Head Office
Communicate discrepancies to appropriate locations, departments
Ensure work environment is clean, empty trash cans, replace trash liner, sweep work areas, and bathrooms, refill soap, paper towels in restrooms
Assist with receiving, packaging and shipping
Perform and oversee cycle count, report on overstock, shortages, damaged or missing goods
Perform timely report claims/damaged or missing material
Oversee time keeping of employees
Report any Health & Safety issues
Operate power-jack/pallet jack/scale/dock plate used in daily movement of stock
Requirements & Skills:

Completion of secondary high school diploma or equivalent
Knowledge of Microsoft Office applications, such as Word, Excel and PowerPoint
5+ years of experience in a supervisory role in any manufacturing or distribution industry.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with others.
Strong problem-solving skills and the ability to make sound decisions under pressure.
Attention to detail and a commitment to maintaining high standards of quality and accuracy
Stand for long periods of time.
Some heavy lifting 50-75 pounds
At times must reach, kneel, bend to store or pull items for orders
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Spécialiste bilingue des applications sur le terrain - Produits de communication et de sécurité
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
 Résumé: 
Nous sommes actuellement à la recherche d'un spécialiste des applications sur le terrain, bilingue et hautement qualifié, possédant une solide expérience des produits de communication et de sécurité. Le candidat idéal possède une expertise en matière de réseaux, de dépannage de logiciels et de matériel, et de service à la clientèle, associée à de solides capacités de vente. Ce rôle consiste à fournir un soutien technique, à organiser des séances de formation et à assurer la mise en œuvre et l'utilisation optimales de nos solutions de communication et de sécurité auprès de nos clients et des utilisateurs finaux. En outre, le candidat retenu apportera son soutien aux processus de vente et d'estimation et la connaissance des incendies est un atout. Le titulaire du poste sera responsable de la supervision des opérations au Québec et dans les provinces de l'Este et idéalement résider dans la région du Grand Montréal.
Pourquoi se joindre à nous ? Faites partie d'une équipe dynamique qui se consacre à la fourniture de solutions innovantes en matière de communication, de sécurité et de protection des personnes. Nous offrons un environnement de travail collaboratif, des opportunités de développement professionnel et la possibilité d'avoir un impact significatif sur le terrain.
 Principales responsabilités:

Fournir des conceptions d'applications spéciales aux vendeurs et aux clients/installateurs.
Résoudre les principaux problèmes liés au terrain avec les clients/installateurs.
Fournir des instructions par téléphone et par courriel aux techniciens/installateurs sur le terrain en ce qui concerne le fonctionnement, l'installation, le dépannage et la programmation des divers systèmes Mircom.
Offrir des déjeuners-conférences dans diverses villes du Québec et des provinces de l'Est aux représentants des ventes, aux techniciens sur le terrain et aux distributeurs.
Simuler les problèmes récurrents sur le terrain dans le rack et le laboratoire d'essai et documenter les résultats pour les transmettre au département d'ingénierie.
Programmer les clés de sécurité internationales pour les centrales d'alarme incendie Flex-Net et MMX (Secutron).
Programmer toutes les clés OPENGN, BACNET et WEBSERVER pour les clients nord-américains et internationaux.
Programme TX3 et panneaux d'incendie Secutron.
Assurer la maintenance des anciens FACP, des systèmes d'accès téléphonique, des systèmes d'appel d'urgence et des systèmes d'interphonie de la série « K ».
Dessiner des schémas de câblage/blocs pour des applications spéciales à l'intention des clients/installateurs.
Tester et évaluer les prototypes pour en vérifier l'intégrité électrique.
Résoudre les problèmes de niveau 2 des clients transmis par le service d'assistance technique.
Exigences et compétences: 

Diplôme d'une école de commerce ou d'un collège ou dans un domaine pertinent ; une formation technique est requise.
Un diplôme universitaire est un atout
Minimum de 3 ans dans le soutien aux applications ou dans un rôle similaire dans le secteur des communications et de la sécurité.
Minimum de 3 ans dans un secteur de vente technique, de préférence dans la vente de systèmes d'alarme incendie ou de sécurité, la vente de systèmes d'alarme incendie est un atout.
Solide connaissance des principes de mise en réseau et des méthodes de dépannage.
Solide connaissance des systèmes de vidéosurveillance, d'interphonie, de contrôle d'accès, des systèmes audio, des technologies SIP/VoIP et des pratiques de câblage.
Excellentes aptitudes à la communication orale et écrite pour la documentation technique et la formation.
Forte orientation vers le service à la clientèle et engagement à résoudre efficacement les problèmes.
Des déplacements fréquents sur les sites des clients sont nécessaires pour la formation ou l'assistance.
La flexibilité des horaires peut être nécessaire pour s'adapter aux emplois du temps des clients.
Maîtrise de l'anglais et du français
Ce que propose Mircom:

Un environnement de travail agréable avec des possibilités d'évolution de carrière
Un salaire compétitif
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste. Toutefois, seuls les candidats retenus pour un entretien seront contactés.

  Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm installation projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The PM oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed necessary
Requirements and Skills:

Bachelor’s degree in a technical, business or related field
3+ years fire protection, construction, alarm/detection, or related project management experience
Project Management Professional (PMP) certification
Strong knowledge of Building Codes, CAN/ULC-S524 and CAN/ULC-S537
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

 

Service Manager
Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate will oversee Mircom’s service operations for the Maple Ridge location.  The Service Manager will organize and manage all service activities and performance of the service team. 
Key Responsibilities:

Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
Mentor, train and develop skills with Technicians
Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
Identify project changes leading to equipment and labor cost overruns.
Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
Monitor direct labor hours, project costs, and work schedules.
Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.
Requirements and Skills:

3-5 years of experience in the Fire and Life Safety industry.
Proven manager/supervisor experience in the Fire Alarm industry
Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm
University, College, or Technical Post-Secondary education.
Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
Strong computer skills and competency in Microsoft Office applications
Ability to work flexible hours including weekends to meet customer/technician requirements
Strong organizational skills, a positive attitude and the ability to learn quickly.
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communications in the English language
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.