Service Coordinator - Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
Enure work is performed in compliance with ISO quality standards and compliance procedures.

Requirements and Skills: 

3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited .


 

Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City.  Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:

Occassionally perform Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills: 

Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.  
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

                                                                                                                                                                                                                                     Gestionnaire de comptes, Ventes PMA
Résumé :
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
Principales responsabilités :

Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
 Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences :

Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
 Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
 Solides compétences en communication orale et écrite (anglais)
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Ce que Mircom offre :

Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.

Spécialiste senior en qualité
Pointe Claire, QC
Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
L'ingénieur de fabrication bilingue est chargé de développer, d'optimiser et de maintenir les processus de fabrication des assemblages de circuits imprimés (PCB), en mettant l'accent sur la technologie de montage en surface (SMT). Ce poste garantit une production de haute qualité, efficace et évolutive, tout en soutenant l'introduction de nouveaux produits (NPI), les initiatives d'amélioration continue et l'excellence opérationnelle dans l'environnement de fabrication des PCB. Le candidat retenu apportera une expérience pratique des processus, des équipements et des normes de qualité SMT, et collaborera de manière transversale avec les équipes d'ingénierie, de qualité, de chaîne d'approvisionnement et de production. Il s'agit d'un poste permanent à temps plein basé dans nos installations de Pointe-Claire, au Québec.
Principales responsabilités:
Développement des processus de fabrication:

Développer, mettre en œuvre et optimiser les processus de fabrication d'assemblages de circuits imprimés, en mettant l'accent sur les lignes de production SMT et l'assemblage final des produits de sécurité.
Soutenir l'introduction de nouveaux produits (NPI) en définissant les flux de processus, les instructions de travail et les besoins en outillage.
Concevoir et améliorer les plans d'implantation de la production afin d'améliorer le rendement, la qualité et l'efficacité.
Réaliser des études de capacité des processus et mettre en œuvre des améliorations afin d'atteindre les objectifs de production.
Créer des projets d'investissement pour stimuler la productivité et la sécurité grâce à l'automatisation.
Ingénierie des processus SMT:

Optimiser les processus SMT, notamment l'impression de pâte à souder, l'efficacité du placement, le soudage par refusion, l'AOI, le SPI et les processus d'inspection.
Dépanner les problèmes liés à la ligne SMT et mener des analyses des causes profondes et des actions correctives.
Soutenir la programmation des machines, l'équilibrage des lignes et l'amélioration des temps de cycle.
Travailler en étroite collaboration avec les fournisseurs d'équipements et les équipes de maintenance afin de garantir des performances optimales des machines.
Qualité et amélioration continue:

Diriger les initiatives d'amélioration continue à l'aide des méthodes Lean Manufacturing, Six Sigma et d'autres méthodologies d'excellence opérationnelle.
Soutenir le développement du PFMEA, les plans de contrôle et les activités de validation des processus.
Analyser le rendement, les tendances en matière de défauts et les données de production afin d'identifier les possibilités d'amélioration.
Évaluation et approbation du premier article pour les changements apportés au site de fabrication, les changements ou améliorations de processus, les changements de fournisseurs ou de matériaux, ou les changements de conception.
Mettre en œuvre des contrôles anti-erreurs (poka-yoke) et des contrôles de processus afin de réduire les défauts.
Collaboration interfonctionnelle:

Travailler en étroite collaboration avec les équipes d'ingénierie produit, de qualité et de chaîne d'approvisionnement afin de garantir la fabricabilité des nouvelles conceptions (DFM/DFT).
Aider les équipes de production à résoudre les problèmes techniques sur le site de fabrication.
Participer aux audits, aux revues de processus et aux initiatives d'amélioration opérationnelle.
Fournir des conseils techniques et des formations aux opérateurs et aux techniciens.
Documentation et conformité:

Élaborer et tenir à jour la documentation relative à la fabrication, notamment les instructions de travail, les schémas de processus et les procédures opérationnelles standard.
Veiller au respect des normes industrielles et des exigences réglementaires relatives à la fabrication de circuits imprimés.
Apporter son soutien aux audits internes et externes tels que ISO, FM et UL, selon les besoins.
Révision technique, approbation, évaluation et exécution des ECO (Engineering Change Order) par le biais de la gestion des changements.
Exigenceéts et Compences:

Licence en génie électrique ou mécanique, en génie de fabrication ou dans un domaine connexe.
5 à 10 ans d'expérience pratique dans la fabrication de circuits imprimés, avec une solide expertise dans les environnements de technologie de montage en surface (SMT).
Expérience pratique des équipements SMT tels que les machines de placement, les fours de refusion, les systèmes AOI et SPI.
Expérience dans le soutien à l'introduction de nouveaux produits (NPI) dans la fabrication électronique.
Solides connaissances des processus d'assemblage de circuits imprimés et de la fabrication électronique.
Expérience en matière de DFM, DFT et validation des processus.
Connaissance des outils de fabrication allégée, Six Sigma et d'amélioration continue.
Connaissance des systèmes ERP/MRP, des routages et de l'analyse des données de fabrication.
Capacité à interpréter des dessins techniques, des fichiers Gerber et des nomenclatures.
Maîtrise de l'anglais et du français (à l'oral et à l'écrit).
Solides compétences en matière de résolution de problèmes et d'analyse.
Excellentes capacités de communication et de collaboration.
Capacité à travailler dans un environnement de fabrication au rythme soutenu.
Solides compétences en organisation et en gestion de projet.

Qualifications souhaitées :

Expérience dans des environnements de fabrication de circuits imprimés à forte mixité et à volume moyen à élevé.
Certification Lean Six Sigma (ceinture verte ou supérieure).
Expérience de la fabrication automatisée.
Ce que propose Mircom:

Rémunération selon l'expérience
Assurance maladie collective
Cotisations de l’entreprise à un REER
Mesures incitatives pour la formation
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Test Engineer - Manufacturing
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate in this role will define and own the end-to-end production and validation test strategy for PCBs and electronic equipment used in life safety products. You will create test requirements, develop detailed test plans/protocols, and ensure compliance with UL and other applicable standards. The position involves designing and building test fixtures and equipment, developing and maintaining test software, and taking full accountability for the quality and reliability of the test process. You will work closely with product design and manufacturing engineering teams to ensure products are testable and manufacturable, support design reviews with DFT input, and drive continuous improvement by analyzing test data to troubleshoot issues, improve yield, and reduce cycle time. The role also includes performing Measurement System Analysis using Six Sigma methods (stability, bias, repeatability/reproducibility), conducting risk assessments, keeping test systems current, and training production/engineering teams—especially during NPI—to ensure successful deployment and ongoing support of test processes. This is a full time permanent role based out of our facility in Vaughan, ON.

Responsibilities:

Define test requirements and methodologies for PCBs and electronics equipment used in life safety products.
Develop detailed test plans, protocols, and procedures to ensure product quality and compliance with UL and other industry requirements.
Design and develop test fixtures and equipment for efficient production and validation testing.
Write and maintain test software using appropriate programming languages and tools.
Ownership and accountability for quality and reliability of the test process.
Work closely with product designers to understand product specifications and ensure testability.
Conduct Measurement System Analysis using 6σ methodology to assess stability, bias, repeatability, and reproducibility of the test environment.
Partner with manufacturing engineers to develop and optimize test processes for safety, quality, and delivery, and cost.
Provide input during new product design reviews to influence product design for testability and manufacturability.
Analyze test data to identify trends, troubleshoot issues, and recommend process improvements.
Optimize test procedures to reduce cycle time, improve yield, and enhance overall test efficiency.
Maintain and update test equipment and processes to align with technological advancements and best practices.
Performs risk assessments to identify and mitigate weakness in the testing process.
Functional understanding of automation tools and AI to problem solve for labour inefficiencies.
Define clear goals for all aspects of a product test and develop steps for their proper execution
Create and maintain comprehensive documentation for test fixtures, equipment, and procedures.
Ensure all test processes comply with relevant industry standards and regulatory requirements.
Train production and engineering teams on the proper use of test equipment and systems, including troubleshooting and resolving test related issues during the new product introduction phase.

 Requirements and Skills: 

Bachelor’s degree in electrical engineering, computer science, or a related field; advanced training in test software platforms preferred.
Minimum of 5 years of hands-on test engineering experience within an electronics manufacturing company.
Proven experience in developing and implementing test systems and processes that conform to UL and CSA requirements, and other Canadian safety standards.
Strong knowledge of industry standards, regulatory requirements, and quality assurance methodologies.
Excellent leadership and communication skills, both written and verbal, with the ability to train and guide test technicians and collaborate effectively across various departments.
Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
Project development with solid understanding of protocols, standards, and product specifications to plan and execute test development activities.
Advanced understanding and experience with software engineering, customer experience and product design architecture.
Extensive knowledge and experience working with various operating systems and backend programming.
Professional work experience in analyzing and testing computer hardware and software, with strong technical skills in network protocols and test methodologies.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 

Chef d'équipe – Assemblage de circuits imprimés / SMT
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Nous sommes à la recherche d’un(e) Chef d’équipe – Assemblage de circuits imprimés / TMS hautement qualifié(e) et motivé(e) pour superviser et coordonner les opérations quotidiennes de notre ligne d’assemblage de circuits imprimés. Le ou la candidat(e) idéal(e) possède une expérience pratique des procédés de technologie de montage en surface (TMS), de solides compétences en leadership ainsi qu’un engagement envers la qualité et l’amélioration continue. Il s’agit d’un poste permanent à temps plein, basé à notre succursale de Pointe-Claire (QC).

Principales responsabilités :

Superviser et diriger une équipe d’opérateurs et de techniciens TMS dans l’assemblage de circuits imprimés.

Planifier, organiser et surveiller les activités de production quotidiennes afin d’atteindre les objectifs de rendement, de qualité et de livraison.

Assurer la mise en place, le fonctionnement et l’entretien adéquats des équipements TMS (ex. : machines de pose automatisée, fours de refusion, AOI, soudure sélective).

Dépanner les problèmes de procédé et d’équipement afin de minimiser les temps d’arrêt et d’améliorer l’efficacité.

Former et encadrer les membres de l’équipe sur les procédures d’assemblage, les protocoles de sécurité et les normes de qualité.

Collaborer avec les équipes d’ingénierie, de qualité et de chaîne d’approvisionnement pour résoudre les problèmes de production et mettre en œuvre des améliorations de processus.

Maintenir des dossiers de production, rapports et documents précis.

Faire respecter les normes ESD, IPC ainsi que les politiques de l’entreprise.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.

Exigences et compétences :

Diplôme d’études collégiales (DEC) ou baccalauréat en électronique, en génie électrique ou dans un domaine connexe.

Plus de 3 ans d’expérience en assemblage de circuits imprimés et en fabrication TMS, dont au moins 1 an dans un poste de supervision ou de chef d’équipe.

Excellente connaissance des procédés TMS, des équipements, de la retouche manuelle et des normes de contrôle de la qualité (IPC-A-610, ISO 9001).

Solides compétences en résolution de problèmes, en organisation et en communication.

Capacité à travailler dans un environnement dynamique axé sur le travail d’équipe.

Maîtrise des logiciels de production et des outils Microsoft Office.

Atouts :

Expérience avec les procédés TMS, l’inspection et la retouche manuelle.

Expérience avec l’inspection optique automatisée (AOI), l’inspection par rayons X et l’inspection de pâte à souder (SPI).

Familiarité avec les principes de la fabrication Lean et Six Sigma.

Expérience avec un système ERP (ex. : D365, SAP, Oracle ou équivalent).


Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

PMA Sales, Account Manager
Edmonton, Alberta
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. The role is a full time permanent role in Edmonton, Alberta.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.

Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL

 
Key Responsibilities:

Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20 
 Skills and Qualificaions: 

Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince 
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:

Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
 Requirements and Skills: 

High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

 


Senior Certified Fire Alarm Technician - Montreal, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The Senior Service Technician is a key member of the Mircom service team and is responsible for performing advanced‑level Verification, inspections, installations, programming, troubleshooting, and servicing of fire alarm systems, access control systems, intercom systems, and related life safety equipment. This role requires strong technical expertise, the ability to interpret complex technical documentation, and a commitment to delivering exceptional customer service. The Senior Technician works with both Mircom and non‑Mircom systems, provides operational training to end‑users, and ensures compliance with all relevant codes and standards. The position also includes leadership responsibilities such as mentoring junior technicians, sharing best practices, and supporting overall team development. This is a full time role based out of our branch in Pointe Claire, QC.
 Key Responsibilities:

Perform Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support and operational training to customers  and end-users as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
Mentor and guide junior technicians; share best practices.
Support team development and contribute to continuous improvement initiatives.
 Requirements and Skills: 

Technicians shall have 5 to 10 years of experience as a Service Technician within the Fire Alarm industry
Minimum 8 years of experience as a Service Technician in the fire alarm industry with a deep knowledge of CNB2015,2020 (Quebec), ULC 537 ULC 536
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (License 5)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset

What Mircom offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

   Certified Fire Alarm Technician

Edmonton, Alberta

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Edmonton, AB. If you are an experienced, fully certified Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Quality Assurance Analyst
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a Quality Assurance Analyst for Communication, Security, and Access Control products. The successful candidate will be responsible for verifying and testing the stability of our products and will also perform pre-certification testing for regulatory bodies such as UL, ULC, FCC, and CSFM. This is a full-time, permanent position located in the Vaughan Office.

Responsibilities:

Develop test strategies and procedures for design verification of networked communication, access control and cloud-based monitoring and configuration systems.
Develop documentation of test procedures and regression test plans.
Perform features, functions, stability, and regression testing of products.
Design, implement, and manage own lab test networks.
Coordinate testing activities with the rest of the QA test group as well as with the Product Developers.
Assist in reproducing customers’ issues in the QA lab.
Provide feedback to developers to improve the usability of the products.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.

 Requirements and Skills: 

Diploma in electronics or electro-mechanical related technology.
Degree in electrical, software or mechanical engineering preferred.
Minimum 2+ years of QA test experience. (or related experience).
Strong working knowledge of wired and wireless networking protocols.
Strong knowledge of IT infrastructure and networking equipment setup and operation.
Working knowledge of cloud-based software.
Ability to use network protocol analyzers for troubleshooting and analysis of networking and communications issues.
Strong written and oral communication skills.
Self-motivated and works well in a team environment.
Experience with JTAG, BDM, FPGA programming and other debugging tools is an asset.
Experience with Microsoft Windows Operating Systems.
Experience with Real Time Operating Systems.
Experience working with electronic circuitry and engineering lab test equipment.
Ability to read schematics and modify hardware is an asset.

 What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Post Wave and Visual Inspection Operator/Assembler
 Night shift (12:10am-8:10am)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards.This is a full time role based from our facility in Vaughan, ON
Key Responsibilities:

Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Requirements and Skills:

Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Service Coordinator (6 month contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator for a six (6) month contract with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Manager and work closely with the service and sales team. With that, from time to time, they will assist with light Warehouse duties as needed. This is a full time, 6 month role based out of our Maple Ridge, BC branch.
Key Responsibilities:

Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements).
Create service call work orders and schedule technicians.
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects.
Preform parts transfers from various warehouse locations.
Monitor vender assets.
Monitor tech assets and distribution.
Monitor consumable stock levels, and place restock orders as necessary.
Create work orders for vendor service.
Assist with reviewing documents for billing issues, hours, variances etc.
Create and review open work orders for resolving back logged issues-PMA and Construction.
Review documentation for work order variances in invoicing.
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales.
Document job folder and filing to virtual shared drives.
Aid with credit request from Service and Construction.
Inventory all tech assets and maintain equipment calibration schedules.
Assist with some light Warehouse duties as needed.
Requirements and Skills: 

Minimum 3+ years’ office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Word, etc.)
Superior customer service skills
Strong interpersonal skills and  team player
Ability to meet tight deadlines
Strongcommunication skills, written and verbal
Strong organizational skills
Ability to lift up to 50 lbs
Maintain a clean and safe environment
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Chef d’équipe – Entrepôt


Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
Le ou la Chef d’équipe – entrepôt sera responsable d’organiser l’inventaire, d’analyser les informations liées aux expéditions entrantes et de superviser l’ensemble des activités liées à l’entrepôt. La personne retenue devra également gérer la réception des pièces destinées à l’inspection de la qualité (CQ), fournir la documentation complète pour toutes les expéditions, et veiller à l’entretien préventif de l’ensemble des équipements, instruments et machines.De plus, cette personne jouera un rôle clé dans la gestion de la santé et sécurité au sein de l’entrepôt.Ce poste est permanent, à temps plein, situé à Pointe-Claire, QC  et le ou la titulaire travaillera à notre établissement situé à Pointe-Claire.
Principales responsabilités:

Superviser l’équipe de l’entrepôt de Pointe-Claire (composée de 5 préposés à l’entrepôt) afin de s’assurer que toutes les commandes de vente de produits soient préparées et emballées avec précision et dans les délais.
Maintenir l’inventaire en identifiant, étiquetant et rangeant les matériaux et fournitures en stock.
Consigner l’emplacement de l’inventaire afin d’assurer un suivi précis.
S’assurer que tous les matériaux sont placés aux bons endroits sur les étagères.
Veiller à ce que les étagères de l’entrepôt et les matériaux soient bien rangés.
Consigner toutes les expéditions reçues en enregistrant les unités reçues.
Rapporter tout dommage ou toute anomalie au gestionnaire de l’entrepôt.
Effectuer des inspections complètes de toutes les livraisons entrantes.
S’assurer que l’équipe de l’entrepôt respecte toutes les politiques de l’entreprise, les procédures opérationnelles normalisées ainsi que les consignes de santé et sécurité.
Consigner les expéditions de produits en enregistrant les unités expédiées.
S’assurer que les bordereaux d’expédition sont générés à des fins de facturation.
Créer les étiquettes d’expédition et la documentation pour acheminer les commandes aux bons endroits.
Réceptionner les bons de commande (BC) et les documents de transfert internes.
Assurer la gestion de la sécurité dans l’entrepôt.
Veiller à ce que toutes les consignes de santé et sécurité soient strictement suivies.
Entretenir l’équipement de manutention en effectuant des inspections avant utilisation.
Vérifier que l’équipement est en bon état et signaler tout problème sans délai.
Identifier, prélever, emballer, mettre en caisse, charger et sécuriser les produits pour l’expédition.
Veiller à ce que toutes les préparations soient faites efficacement et avec précision pour respecter les échéances.
Maintenir la propreté et l’ordre dans l’entrepôt.
Garder un environnement de travail propre et organisé pour favoriser la sécurité et l’efficacité.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Diplôme d'études secondaires ou équivalent.
Expérience confirmée de 1 à 3 ans dans un rôle de chef d'équipe ou de superviseur d'entrepôt.
Solides compétences en matière d'organisation et de gestion des stocks.
Capacité à analyser et à documenter avec précision les informations relatives à l'expédition.
Connaissance des pratiques de gestion de la santé et de la sécurité dans un environnement d'entrepôt.
Capacité à entretenir et à inspecter les équipements de manutention.
Excellente gestion du temps et respect des délais.
Capacité à soulever et à déplacer des objets lourds selon les besoins.
Compétences en matière de saisie de données avec un grand souci du détail.
Esprit d'amélioration continue et capacité à mettre en œuvre des solutions efficaces.
Excellentes aptitudes à la communication et aux relations interpersonnelles.
Capacité à travailler sous pression dans un environnement rapide et dynamique.
Maîtrise des logiciels de gestion des stocks et des systèmes connexes.
Capacité à rester debout et à marcher pendant de longues périodes.
Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit.

Ce que propose Mircom:

Rémunération selon l'expérience
Assurance maladie collective
Cotisations de l’entreprise à un REER
Mesures incitatives pour la formation
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Inside Sales Support Representative-GTA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Our Service department is currently looking for a qualified Inside Sales Support Representative who is committed to the highest level of customer satisfaction. This role is based out of Head Office in Vaughan, ON.
Key Responsibilities:

Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
Create sales orders and ensure all orders are entered efficiently and on a timely basis.
Manage and develop new and existing customer relationships.
Review customer status and credit limits.
Ensure customer information matches POs and quotes provided.
Enter orders accurately and on a timely basis.
Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
Assist Sales Representative with expediting sales orders, projects, and requests.
General office administration duties.
Schedule onsite meetings for Sales Representative.
Provide product and technical information to customers.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
 Requirements and Skills:

1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset.
Post-secondary education.
Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Excellent organizational skills.
Ability to work well under pressure and meet tight deadlines.
Strong customer service skills.
Strong communication and interpersonal skills.
Strong organizational skills.
Ability to deal with confidential information with a high degree of professionalism.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Assembleur de circuits imprimés
(quart de soir 15:20 -23:20)
Fondée en 1991, le Groupe Mircom est le plus grand concepteur, fabricant et distributeur indépendant en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes. Présente dans plus de 100 pays à travers le monde, notre gamme de produits comprend : détection et alarme incendie, communications et sécurité, notification de masse, appel infirmier, automatisation des bâtiments et technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions innovantes et avancées, évolutives pour répondre aux besoins variés des utilisateurs – des petits immeubles jusqu’aux plus grands complexes. Notre engagement indéfectible envers la fabrication nord-américaine nous permet d’offrir une qualité supérieure et un excellent rapport qualité-prix à travers l’ensemble de nos produits et solutions.
Sommaire:
Relevant au chef d’équipe et au superviseur du département des PCB, l’opérateur/opératrice à l’assemblage et à l’inspection visuelle post-vague est responsable de l’inspection visuelle, du soudage manuel, de la coupe de pattes, ainsi que de l’utilisation de divers outils manuels pour produire des assemblages de circuits imprimés (PCB) de haute qualité. Ce poste joue un rôle essentiel dans l’assurance de la qualité des produits et la satisfaction des clients. Il s’agit d’un poste permanent à temps plein, sur le quart de soir, basé à notre installation de Pointe-Claire (QC).
Responsabilités principales:


Inspecter les joints de soudure, la polarité des pièces et le positionnement des composants.

Réparer les cartes et composants soudés après le bain de soudure (post-vague).

Couper les pattes des composants sur les cartes électroniques.

Souder manuellement les composants sur les cartes, selon les instructions de travail.

Utiliser des tournevis dynamométriques pour installer des pièces lors de l’assemblage final.

S’assurer que tous les travaux sont correctement étiquetés, avec les bonnes quantités et la documentation requise.

Entretenir et nettoyer l’équipement de soudure et de dessoudage.

Maintenir son poste de travail propre et bien organisé.

Informer le superviseur ou le chef d’équipe de toute situation anormale.

Proposer des suggestions pour l’amélioration continue.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Compétences et Qualifications:

Diplôme d’études secondaires ou équivalent en formation professionnelle complété.

Minimum de 2 ans d’expérience dans un environnement manufacturier (préférable).

Compréhension de base des spécifications IPC liées à la fabrication de PCB et à l’assemblage.

Connaissance des normes IPC-J-STD-001 et IPC-A-610 (atout).

À l’aise avec l’utilisation de lampes/loupes et microscopes d’inspection.

Excellentes compétences interpersonnelles et communication en anglais (oral et écrit).

Grande attention aux détails et à la précision.

Fiable et ponctuel(le).

Capacité à identifier les marquages des composants et leur polarité.

Expérience avec les fers à souder.

Compétent(e) dans l’utilisation d’outils manuels tels que tournevis dynamométriques et tournevis standards.

Capacité à soulever des charges de 25 à 50 lb.

Respect des règlements en matière de santé et sécurité au travail.

Adhésion aux politiques et procédures de l’entreprise et du département.

Respect de la confidentialité de l’entreprise et des clients.

Capacité à entretenir de bonnes relations de travail dans un environnement d’équipe.

Exécution de toutes autres tâches connexes.

Capacité à travailler de manière efficace sous pression avec des échéanciers multiples.

Volonté et capacité d’apprendre de nouvelles compétences en cours d’emploi, par le biais de la formation.

Ce que Mircom offre:

Un excellent environnement de travail avec des possibilités d’avancement de carrière

Un salaire compétitif

Un régime d’assurances collectives

Un programme REER offert par l’entreprise

Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Responsable des ventes régional
Montréal
Pointe-Claire, Quebec 
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé du poste:
Nous sommes à la recherche d'un directeur des ventes de secteur talentueux pour assigner et diriger toutes les activités de vente à l'appui des clients commerciaux et résidentiels dans l'ensemble du Québec. Vous gérerez certains comptes directs et dirigerez le personnel de l'équipe de vente locale afin d'atteindre nos objectifs de croissance. Le candidat retenu aura une approche pratique et sera engagé dans l'expansion et le succès de l'entreprise en mettant en œuvre des stratégies qui augmentent la productivité et permettent d'atteindre les objectifs de vente. 
Principales responsabilités : 

Diriger tous les aspects opérationnels, y compris les ventes et l'administration.
Évaluer les conditions du marché local et identifier les opportunités de vente actuelles et potentielles.
Élaborer des prévisions, des objectifs financiers et des plans d'affaires
Atteindre les objectifs et les mesures
Gérer le budget et allouer les fonds de manière appropriée
Faire ressortir le meilleur du personnel de la succursale en assurant la formation, l'encadrement, le développement et la motivation.
Identifier les domaines d'amélioration et proposer des mesures correctives pour relever les défis et tirer parti des possibilités de croissance.
Partager ses connaissances avec les autres régions et le siège sur les pratiques efficaces, la veille concurrentielle, les opportunités et les besoins commerciaux.
Collaborer avec l'équipe de service locale et la direction pour assurer la réussite des projets.
Traiter rapidement les problèmes de satisfaction des clients et des employés.
Adhérer à des normes éthiques élevées et se conformer à toutes les réglementations et lois applicables.
Travailler en réseau pour améliorer la présence et la réputation de l'agence et de l'entreprise.
Se tenir au courant des marchés concurrents et fournir des rapports sur l'évolution et la pénétration du marché.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise. 
Exigences et compétences :   

Expérience confirmée de la gestion des ventes
Connaissance suffisante des techniques modernes de gestion et des meilleures pratiques
Capacité à atteindre les objectifs de vente et les objectifs opérationnels
Familiarité avec les systèmes de construction (contrôle des incendies et sécurité)
Excellent sens de l'organisation
Orienté vers les résultats et le client
Compétences en matière de leadership et de gestion des ressources humaines
La préférence sera donnée aux candidats qui ont de l'expérience dans le secteur de la construction. 
Ce que Mircom offre : 

Un excellent environnement de travail
Un salaire compétitif
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
 

Warehouse Supervisor-Niagara Falls, NY
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a detail-oriented Warehouse Supervisor to lead and support a small Pick & Pack team, ensuring all orders are accurately pulled, packed, and shipped while maintaining high quality standards. This role involves managing inventory accuracy, overseeing cycle counts, coordinating shipments, and ensuring timely order fulfillment. The candidate will also be responsible for a mix of administrative and hands-on warehouse duties.
Note: Candidates must reside in the Western New York area, as this position is based out of our Niagara Falls, NY warehouse.
Key Responsibilites:

Data entry-receive, track and allocate material into inventory or other warehouse locations
Inspect inbound shipments for damage and/or missing material
Pick, pack, label and verify material for outbound shipments
Answer phone calls, emails and respond in timely manner in regard to shipments, carrier pricing, transfers and sales team
Use online portals for data entry/courier shipping labels/Bill of Ladings (Ups-worldship, Fedex, other LTL carriers.)
Sort incoming RMA’s and work with RMA dept to create invoices/send to Head Office
Communicate discrepancies to appropriate locations, departments
Ensure work environment is clean, empty trash cans, replace trash liner, sweep work areas, and bathrooms, refill soap, paper towels in restrooms
Assist with receiving, packaging and shipping
Perform and oversee cycle count, report on overstock, shortages, damaged or missing goods
Perform timely report claims/damaged or missing material
Oversee time keeping of employees
Report any Health & Safety issues
Operate power-jack/pallet jack/scale/dock plate used in daily movement of stock
Requirements & Skills:

Completion of secondary high school diploma or equivalent
Knowledge of Microsoft Office applications, such as Word, Excel and PowerPoint
5+ years of experience in a supervisory role in any manufacturing or distribution industry.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with others.
Strong problem-solving skills and the ability to make sound decisions under pressure.
Attention to detail and a commitment to maintaining high standards of quality and accuracy
Stand for long periods of time.
Some heavy lifting 50-75 pounds
At times must reach, kneel, bend to store or pull items for orders
Reside in the Western NY area
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Business Development Manager 
West Africa

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Business Development Manager is responsible for expanding MIRCOM’s presence across the West Africa by identifying new distributors, engaging project stakeholders, and securing product specifications. This role combines technical expertise with strategic market development, including conducting meetings with consultants and developers, organizing technical seminars, supporting exhibitions, and preparing commercial proposals. The specialist will manage lead generation activities, perform competitive and market analysis, and collaborate with marketing to develop regional case studies and portfolios. Through both in-person and remote engagement, the role ensures MIRCOM’s inclusion in project AVLs, strengthens relationships with key industry partners, and drives new sales and ESD opportunities. The successful candidate will have proven 5 to 10 years of experience in proposal engineering, technical sales, or distribution support within the fire detection, low-voltage, or building systems industry is an asset.
Key Responsibilities:

Identify potential distributors through proactive market research and outreach.
Prepare commercial offers and conduct value engineering for project proposals.
Lead prequalification processes with consultant engineers and developers through in-person or online meetings, including technical specification writing.
Deliver Lunch and Learn sessions and technical seminars.
Review vendors’ and end users’ websites as well as key developers’ applications to identify opportunities.
Respond to distributors’ technical clarification emails, conduct product technical presentations, prepare compliance statements, and support ESD teams with local authority product testing, approvals, and UL documentation.
Attend local project meetings as required.
Arrange meetings with leads received through the company website, LinkedIn, email, or other sources.
Convert web-based inquiries into new sales opportunities and identify new ESDs across Africa.
Coordinate participation in local exhibitions and trade shows such as Intersec.
Conduct local market competitor analysis.
Prepare technical case studies and update the installation portfolio to support ongoing business development activities.
Requirements and Skills: 

Bachelor’s degree in Engineering, Business, or a related technical field.
Proven 5 to 10 year experience in proposal engineering, technical sales, or distribution support within the fire detection, low-voltage, or building systems industry is an asset.
Strong ability to prepare commercial offers, conduct value engineering, and interpret technical specifications.
Excellent verbal and written communication skills with the ability to lead meetings, seminars, and product presentations for consultants, developers, distributors, and end users.
Proficiency in preparing compliance statements, technical documentation, and supporting product approvals or certifications.
Strong capability in conducting market research, competitor analysis, and identifying new distributors or end users through online platforms and industry sources.
Experience coordinating with cross-functional teams and supporting participation in industry events, exhibitions, and trade shows.
High level of organization with the ability to manage multiple leads, meetings, and projects simultaneously.
Strong analytical and problem-solving skills with attention to detail in documentation, presentations, and case study preparation.
Ability to work effectively in a fast-paced environment while managing shifting priorities.
Proficiency with Microsoft Office tools, CRM systems, and online meeting platforms.
Must be able to accommodate work hours aligned with the EST time zone.
Occasional travel within assigned regions is required for meetings, events, site visits, and distributor support.
Must be fluent in English and French.
Must hold a valid passport for travel.

 What Mircom offers:

Competitive salary
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited