Branch Administrator - Calgary
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Key Responsibilities:

Answering incoming calls and transferring accordingly
Filing
Petty cash reconciliation  (cash posting) & banking
Process office supply orders
Process incoming and outgoing mail
Recording payroll hours for employees
Mailing invoices
Assist in accounts receivable collection in liaison with Head Office
Invoicing of orders
Other office duties as required
 
Requirements and Skills: 

Minimum 3+ years’ office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Word, etc.) are preferred
Strong customer service skills
Ability to meet tight deadlines
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with high degree of professionalism
Ability to process Accounts Payable and Accounts Receivable is an asset 
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

   Fire Alarm Technician

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

 
Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm installation projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The PM oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed neccessary by Service Manager 
Requirements and Skills

Bachelor’s degree in a technical, business or related field
Strong knowledge of BC Building Code, CAN/ULC-S524 and CAN/ULC-S537 required
5+ years fire protection, construction, alarm/detection, or related project management experience
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


Interested applicants please attach a copy of your resume and cover letter. 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

 
Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm installation projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The PM oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed
Requirements and Skills

Bachelor’s degree in a technical, business or related field
Strong knowledge of Building Code, CAN/ULC-S524 and CAN/ULC-S537 required
5+ years fire protection, construction, alarm/detection, or related project management experience
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Technicien ou technicienne en alarme incendie
Montréal, Québec
Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
 
Principales responsabilités

Effectuer l’installation, la programmation, la vérification et l’inspection des systèmes d’alarme incendie, avoir accès aux systèmes de contrôle et d’interphone, ainsi qu’aux autres équipements de protection incendie;
Effectuer des inspections et assurer l’entretien des produits de Mircom et d’autres marques;
Remplir et envoyer les rapports d’inspection en temps opportun;
Fournir un soutien technique à la clientèle, au besoin;
Fournir une formation opérationnelle aux utilisateurs;
S’assurer que la clientèle et les utilisateurs ont une expérience de travail positive avec Mircom;
Lire et comprendre les plans d’ingénierie, les caractéristiques techniques, les schémas, les manuels d’installation et les manuels d’entretien.
 
Exigences et compétences  

Posséder de 3 à 5 ans d'expérience à titre de technicien ou technicienne de service au sein de l’industrie d'alarme incendie;
Être titulaire d’un diplôme en électronique ou l’équivalent d’un collège ou d’une université reconnu(e) ou posséder une compétence professionnelle documentée et éprouvée;
Être inscrit(e) auprès de l'Association canadienne d'alarme incendie (ACAI) ou posséder une qualification comparable;
Parler couramment le français et l’anglais;
Connaître les systèmes de Mircom, considéré comme un atout;
Avoir des compétences avec Microsoft Word et Excel, considéré comme un atout;
Avoir la capacité de soulever de l'équipement et des outils jusqu’à 70 lb (31 kg) et de monter sur des échelles et des échafauds;
Posséder un permis de conduire valide (classe G) et un bon dossier de conduite.
 
Rémunération

Rémunération selon l'expérience;
Assurance maladie collective;
Véhicule de l’entreprise avec allocation de dépenses pour le carburant et l’entretien du véhicule;
Cotisations de l’entreprise à un REER;
Mesures incitatives pour la formation.
 
Les candidats intéressés sont invités à envoyer leur curriculum vitae.
Nous souhaitons remercier tous les candidats de leur intérêt envers ce poste; cependant, seules les personnes sélectionnées pour une entrevue seront contactées. 

General Accountant
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The General Accountant supports corporate office with month end closing, financial reporting, financial analysis and process improvement in a consistent and timely manner.  The candidate will make a strong contribution by being actively involved in improving transaction processing, ensuring compliance with internal controls, as well as providing support to other accounting associates. 
Key Responsibilities:

Bookkeeping duties, reconciling accounts, posting journal entries
Establish and maintain procedures/guidelines
Maintaining general ledger accounts, preparing balance sheet reconciliations
Preparing and filing HST returns
Monthly payroll processing and government remittances
WSIB remittances and compliance
Processing purchase invoices & payments
Reconciling inter-company accounts
Timely completion of accurate financial statements and supporting materials on a monthly, quarterly and annual basis
Prepare analysis of operational and financial results for the business unit
Produce management reports and analysis for Senior Management focusing on key financial and operational metrics of the business
Coordinate the preparation of the Annual Budget
Continuously assess business and departmental processes, and make changes to improve efficiency and productivity
Provide leadership to the Finance team and ensure assigned responsibilities are completed on an accurate and timely basis
Undertake other tasks/special projects as assigned by Senior Management
Skills and Qualifications: 

University degree in Business, Accounting or Finance required.
Candidate studying for CPA will be preferred
2-3 years accounting related work experience including exposure to intercompany transactions will be preferred
Experience in vertically integrated environment (manufacturing, distribution, service) is an asset
Above average analytical skills to identify key issues
Strong interpersonal skills - verbal and written
Highly motivated and ability to work independently
Advanced MS Excel skills for reporting and data analysis
Demonstrated ability in financial analysis and improve/structure business processes
Experience with Microsoft Dynamics AX or Sage Accpac would be considered an asset
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to include a copy of their resume and cover letter. We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Fire Alarm Technician 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Reports Coordinator 

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Service Manager, the Reports Coordinator will review all documents submitted by field service technicians and ensure consistency and accuracy of reporting. 
Key Responsibilities:

Format reports per specific formatting requirements
Track and follow up on customer inquiries 
Add suggested corrections and/or questions related to report contents 
Submit reviewed and/or revised reports to the Service Manager for approval, clarification and/or further edits
Provide exemplary and timely support to internal and external stakeholders primarily via phone and email
Communicate with field staff if there are any inconsistencies and/or omissions within reports that require clarification or correction
Escalate concerns as appropriate to Service Manager
Assist with process and quality improvements
Perform cross-functional duties, as assigned 
Provide input on process improvements to leadership
Submit final report to the appropriate internal and external stakeholders
Other duties incidental to those described herein


Requirements and Skills: 

2-3 years of related experience in the fire alarm or life safety industry
Excellent computer skills in MS Word, Excel and Outlook is required
Excellent organization and coordination skills required to ensure timeliness, comprehensiveness and accuracy of report content
Excellent communication and interpersonal skills 
Bilingual in English and French is required
Experience reviewing and editing CAN-ULCS537 and CAN-ULCS536 reports preferred 
Experience reviewing and editing NFPA reports preferred 
Microsoft AX or other CRM experience would be a strong asset

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary

Interested applicants please attach a copy of your resume and cover letter.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Field Service Supervisor - Ottawa 
 Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate will oversee Mircom’s field services operations for Ottawa. The Service Supervisor will organize and manage all service activities and oversee the performance of the Ottawa field service team to ensure smooth operations.
Key Responsibilities:

Direct responsibility over service technicians and administration staff
Responsible for maintaining and implementing standard operating procedures as established by Mircom Engineered Systems head office
Responsible for acquiring knowledge in new and existing Mircom products
Responsible for acquiring and maintaining knowledge in regards to legislation, regulations and related codes as well as ensuring that the service technicians are kept up to date
Strive to ensure that the highest levels of customer satisfaction is maintained and that customers are fully aware of other products and service plans offered by Mircom Engineered Systems
Maintaining and increasing dollar value and profitability in the service business to meet budgetary obligations and goals
Ensure technicians are equipped with the proper equipment needed to complete all jobs
Control inventory in department stock along with truck stock
Ensure technicians receive proper Health and Safety training along with product technical training
Work with the Regional Service Manager on fleet control and services
Review all reports sent in by technicians and ensure they are accurate before issuing to customers
May occasionally be required to perform technician duties
Other duties incidental to the work described herein
 
Requirements and Skills: 

5+ years of experience in the Fire Alarm industry.
3+ years of manager/supervisor experience in the Fire Alarm industry
Must have Canadian Fire Alarm Association (CFAA) Certification or comparable qualification
Electronics diploma or equivalent from an accredited college/university or documented and demonstrated trade qualification
Competency in Microsoft Office specifically Word and Excel would be an asset
Ability to work flexible hours including weekends to meet customer/technician requirements
Ability to adhere to, implement, and follow safety guidelines and procedures at all times
Strong organizational skills, a positive attitude and the ability to learn quickly
Ability to exercise sound judgement 
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communications in the English language
  
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 
 

Senior Manager/ Director, Information Technology
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and
We are looking for a mission-focused and solutions driven IT Senior Manager to join our corporate team and management group. Reporting to the CFO, this senior level position will provide leadership to our IT Team and will be responsible for the technology enabling the business. Following a recent period of major growth and business acquisitions, the company is moving to integrate its businesses processes and practices to become a best practice organization, with a strong I&IT platform and team. The ideal candidate will be responsible for supporting the delivery of infrastructure solutions, software implementations and leading ERP-related work flow redesigns and refinements with internal teams and functional leads.  The IT Leader will be responsible for providing an IT vision and roadmap while also managing delivery in a secure environment. As a both a technical expert and leader, the ideal candidate will drive operational effectiveness through the use of technology.
 
Key Responsibilities:

Plan and manage all IT functions, including server and network infrastructure, business systems development and support, information and data management, general IT support services and IT staff management and development
Responsible for the selection, acquisition, development, installation, maintenance and support of information technology infrastructure (data center, network management, desktops, security) and information technology applications (business systems) for MIRCOM
Day-to-day oversight of information technology infrastructure management and support team to ensure support service level agreements are met.
Day-to-day oversight of information technology application delivery and support team to ensure application delivery milestones and support service level agreements are met
Maintain a service level model for the IT organization that establishes benchmarks and measures against which the IT organization will perform and be evaluated.
Develop and maintain service level agreements and manage to target performance levels for application availability, response time and network performance.
With the CFO, support a governance structure that aligns IT application initiatives with business priorities while balancing resource constraints (human and fiscal) to optimize IT investments
Manage, in conjunction with other leaders, the project approval and selection process.
Coordinate project initiation, prioritization, and information technology resource allocation.
Ensure the protection of IT assets and the integrity, security and privacy of information maintained by MIRCOM.
Develop and maintain a Disaster Recovery Plan (DRP) that supports a Business Continuity Plan (BCP) to ensure timely and effective restoration of data and IT services in the event of any disaster or failure.
Liaison, collaborate with the Business stream leaders to define application systems direction, roadmap and align, engage infrastructure team accordingly.  
Personnel management of team including conducting performance evaluations, coaching as appropriate, ensuring ongoing development and education, and participating in the staffing/recruitment process
Directs implementation and execution of new/upgraded information systems via well-defined plans including business case justification, project execution plans with status reporting, technical and functional procedures, business process design / documentation and rigorous technical and user testing of all solutions before promotion to production.
Evaluates and implements IT solutions on a business-aligned priority basis – critical technical and functional aspects that drive business value and business reliability/resilience – with the expectation of solution delivery with quality, on-time and on-budget.
Qualification, Requirements and Skills:

A minimum 10+ years of relevant experience, with proven Senior IT Management background;
Expertise in leading new organizations involving IT staff, financial resources and various systems, processes and protocols to achieve continuous improvement;
Expertise and proven skills in liaising with an external IT vendor and leading an IT team;
Skills to lead the development of business and operational systems and processes;
Negotiation and conflict resolution skills to resolve complaints and mitigate issues;
Excellent time and workload management skills
Strong written and verbal communication skills
Coach, mentor and manage assigned implementation and support teams
Act as liaison to business leaders with respect to the governance and prioritization of both IT application and infrastructure initiatives.
Excellent understanding of technology infrastructure, including data center operations, networking, security and service desk processes and tools.
Excellent understanding of application development environments and techniques and the key operational activities to maintaining enterprise level applications.
In depth knowledge of project management methods, techniques and tools.
Architecture and implementation experience (cloud-based or major enterprise software).
Familiarity with MS Office and MS Dynamics as well as cloud hosted solutions is a must;
Strategic leadership experience in promoting and supporting compliance through customer service.
Bachelor’s degree in Computing Science, Information Systems, or Business; Master’s degree in Computing Science or Information Systems is preferred.
A broad understanding of business technologies, standards, applications and solutions relevant to a mid-size corporation


What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
Interested applicants please forward a copy of your cover letter and resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer:
Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 


 

Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are currently looking for a qualified Service Coordinator for our branch office who is committed to the highest level of customer satisfaction.
Key Responsibilities:

Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets
Arrange service calls with customer sites
Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skill set in the right geography
Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
Create PO’s for subcontractors scheduled for service
Answer telephone and electronic inquiries and relay telephone calls and messages as required
Administer and manage inbound and outbound mail
Maintain confidentiality in all interactions
General office administration duties


Requirements and Skills: 

Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Excellent organizational skills
Ability to work well under pressure and meet tight deadlines
Strong customer service skills
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with a high degree of professionalism
Multi-task as required to respond to urgent issues effectively
 
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
Opportunities for career advancement

All candidates are asked to submit their resume and cover letter online.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Disclaimer:
Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 
Mechanical Designer
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Senior Mechanical Designer, the Mechanical Designer is responsible for completing production intent design for developing practical solutions to mechanical and engineering problems that may arise during technology and product development in a timely manner. In addition, the Mechanical Designer is expected to play dynamic roles in participating or leading specific projects
Position Scope and Responsibilities:

Design and develop mechanical systems to achieve functional requirements, cost targets, and requirements of certification standards.
3D CAD Design and Finite Element Analysis (FEA) of component parts for mass production.
Manage all engineering document administration including design and analysis reports, 3D CAD files, Bill of Materials (BOM), mechanical drawing release, revision changes, and receiving inspection approvals.
Knowledge of Solidwork PDM is an asset.
Design assembly jigs and fixtures
Establish relationships with suppliers for parts and components.
Author assembly instructions and quality control procedures and installation/service instructions for each new product generation.
Participate and assist in system testing.
Provide timely updates to Senior Mechanical Designer identifying project risks & issues. Proactively propose solutions and swiftly implement new strategies, initiatives, and measures as requested.
Requirements and Skills

Minimum undergraduate degree in mechanical, mechatronics, or systems design engineering plus 5+ years of work experience in product development, engineering or manufacturing.
Solid understanding and experience in all associated aspects of product development including product specifications, design, prototyping, tooling, manufacturing, budgeting, etc.
Superior knowledge of mass production methods including sheet metal, injection molding, machining, plating, and coatings.
Wide range of interest and knowledge base in multiple engineering disciplines; ability to quickly grasp and develop the subject matter expertise required to develop engineering solutions.
Superior time management and organizational skills.
A high degree of proficiency in Solidworks modeling, freehand sketching, tolerance analysis, and in detailing engineering drawings. Experience creating high-quality 3D renderings of products for investor and marketing materials. A portfolio demonstrating capabilities is useful.
A self-starter and adaptive learner.
Must be legally eligible to work in Canada.
Other Skills:

Experience with industrial design
Experience with Microsoft AX is an asset.
Knowledge of Keyshot is an asset.
Motivated to strive and succeed in a start-up environment.
Disciplined and hard working.
Exceptional communications skills – oral, written, and presentation skills.
High level of maturity, integrity and personal effectiveness.
Personal accountability and commitment to achieving and exceeding goals and objectives.
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants are encouraged to forward a copy of your resume with samples of past work and drawings produced in Solidworks to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 
Production Supervisor


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the general direction of the Production Manager, this position will lead and oversee all elements of production.
Key Responsibilities:

Provide direct oversight, training and guidance to PCB Machine Operators, Assemblers, Wave and Post wave operators  to ensure processes and work instructions are being adhered to
Coordinate the activities of employees to ensure production requirements are met while also ensuring a safe workplace
Troubleshoot equipment problems to ensure machine availability, reliability and quality.
Review Metrics on a daily basis and participate in Tiered Daily Accountability Meetings
Recommend measures to improve methods, equipment performance, quality and efficiency
Confer with other Departments and Production Supervisors, as required, to coordinate activities.
Conduct performance reviews and ensure staff adherence to policies and procedures
Develop and Produce various ad-hoc reports and metrics as requested by management
Schedule Material Orders (MOs) and assign work.
Ensure production of accurate parts/products as per drawings while maintaining quality
Order materials as per requirements of MOs, Follow up with purchasing of materials
Review and schedule incoming orders for processing by priority
Liaise with engineering regarding design changes, missing drawings and new programs which require adjustment in tools
Write requisitions for stock material, tooling and equipment
Recognize tooling requirements that will reduce labour content and/or improve quality
Set up and maintain tool dispensing and recording procedures
Source and provide justification to formulate budgets for new equipment, tooling and department layout changes
Maintenance and repair of production equipment
Receive and control the receiving of steel sheets
Control and maintain low overtime record
Responsible for department material handling of products
Responsible for cleanliness of department
Support and maintain 5S in all areas.
Monitor the red tag area(s) and disposition material in a timely manner
Provide monthly safety talks.
Understand the HSE hazards, risks and controls of the operations under their control. 
Monitor and coach/teach awareness and compliance to HSE controls. 
Integrate HSE programs and performance into continuous improvement and root cause analysis activities. 
Actively participate in the HSE behavior programs for the organization.
Respond to problems in the time defined by the Problem Escalation Process.
Coach and mentor others so that problems can be solved rapidly at all levels of the organization. 
Other duties incidental to the work described herein
Requirements and Skills

Excellent verbal communication skills are required. 
Must be able to quickly grasp the essential issues of a problem and clearly and concisely communicate the solution.
Able to work independently with minimal supervision, and yet be able to function well in a team environment. 
Ability to read, write, understand and communicate effectively in English.
Ability to perform basic mathematical functions (addition, subtraction, multiplication and division).
Ability to rapidly solve problems. For Mircom to be successful, these problems need to be corrected then need to be standardized and shared.
Must have strong communication, organizational and interpersonal skills and accurate in work habits.
Proficient in Microsoft Excel, Outlook and other MS Office programs.
Experience with MRP program (MS Dynamics or equivalent) an asset
Experience with soldering and IPC standards

What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Account Manager – Fire Alarm System Sales
EDMONTON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified  account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
 Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer:
Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Inside Sales Support Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are currently looking for a qualified Inside Sales Support Representative  for our Maple Ridge branch office who is committed to the highest level of customer satisfaction.
Key Responsibilities

Provide quotations for customers with technical accuracy and within Company pricing guidelines
Manage and develop new and existing customer relationships
Focus on sales and assigned customer accounts
Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations
Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services
Provide quotations to customers.
Assist System/PMA Sales Representative with expediting sales orders, projects and requests.
General office administration duties.
Provide product and technical information
Requirements and Skills: 

Minimum 3+ years’ experience in the fire alarm, security or electrical industry.
Post-secondary education
Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Excellent organizational skills
Ability to work well under pressure and meet tight deadlines
Strong customer service skills
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with a high degree of professionalism
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume and cover letter to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Coordinateur / Coordinatrice de projet
Fondée en 1991, Mircom Group of Companies est le plus grand concepteur, fabricant et distributeur indépendant d'Amérique du Nord de solutions intelligentes de sécurité et de sécurité. Atteignant les clients dans plus de 100 pays dans le monde entier, notre porte folio comprend : détection et alarme incendie, communications et sécurité, notification de masse, appel d'infirmière, automatisme de bâtiment et technologies intelligentes.
 
La mission de Mircom est de sauver des vies et de protéger la propriété en proposant une gamme de solutions novatrices et avancées qui évoluent pour satisfaire les demandes diverses des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
 
Résumé:
 Relevant du directeur des Ventes local, le coordinateur ou la coordinatrice de projet effectuera un large éventail d'activités de soutien administratif et administratif pour le service des ventes et facilitera le fonctionnement efficace de l'organisation, y compris les collectes. Le candidat retenu doit être en mesure de respecter son horaire de travail quotidien de 8h00 à 17h00.
 
Principales responsabilités:

Fournir un soutien administratif aux projets de construction ;

Gérer la vérification des demandes des contractants; 
Gérer le dédouanement des envois de produits conformément aux attentes des clients ;
Préparer et modifier les ordres de modification pour les entrepreneurs et les sous-traitants ;
Maintenir la documentation actuelle et ordonnée pour les projets ; et
Aider à sécuriser les autorisations de paiement des clients.
Expédier les clients prospect au personnel des ventes interne et externe sous la direction du directeur régional des ventes ;
Préparer et modifier les documents, y compris la correspondance, les rapports, les brouillons, les mémos et les courriels ;
Résoudre les problèmes administratifs et les enquêtes ; et

Participer aux recouvrements sous la direction du responsable des finances de la succursale.
 
Exigences et compétences: 

Maîtrise de Microsoft Office (PowerPoint, Excel et Word)
Expérience pratique des procédures de bureau et administratives
Excellentes compétences en communication (écrite et verbale)
Bilinguisme anglais / français requis
L’expérience logicielle Mircrosoft Dynamics AX est un atout certain
Expérience dans un environnement de construction préféré
Compétences en planification, organisation et tâches multiples
Axé sur le service à la clientèle et l'esprit d'équipe
Précis et soucieux des détails avec la capacité de rassembler et de surveiller des informations, d’évaluer et de résoudre des problèmes
 
Que propose MIRCOM:

Un excellent environnement de travail avec des possibilités d’avancement professionnel
Salaire concurrentiel
Prestations d’assurance collective
Programme REER de la société
 
Tous les candidats sont invités à soumettre leur curriculum vitae et leur lettre d'accompagnement aux ressources humaines.
 
Nous tenons à remercier tous les candidats pour leur intérêt pour ce poste, mais seuls les candidats considérés pour les entrevues seront contactés.
 

Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Key Responsibilities:

Scheduling of technicians to conduct service calls and routine inspection services 
Provide direction and support to ensure proper scheduling of verifications
Provide support in procuring parts required for projects and service calls
Provide applicable reports and work orders to technicians
Assist with the collection of timesheets from technicians
Interact with customers and answer incoming calls
Filing
 
 Requirements and Skills: 

Minimum 3+ years of experience in customer service/dispatching
Strong computer skills (Microsoft Office, Excel, Word, etc.)
Previous industry experience would be a definite asset
Effective communicator with all levels of customers, staff and management
Ability to work under pressure
Excellent written & oral communication skills.
Excellent inter-personal skills and customer service skills.
Must have exceptional organizational skills, willing to learn, deadline-oriented.
Construction background would be extremely helpful.
Detail oriented
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
 
 
 
 

Strategic Integration Leader
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Chief Financial Officer of Mircom Group of companies, the candidate will work across all functions and levels of the organization to bring process improvement and enhance organizational operating efficiency and influence organization across different functions. The position will also report to the President and CEO of Mircom Group of companies on various independent and strategic planning projects as assigned. The Strategic Integration Leader will lead continuous improvement initiatives and responsible for functions to create work flow efficiency and accountability.
Key Responsibilities:

Develop strategies and standardize procedures to effect continual improvements within the functions to ensure cost-effective operations, optimize costs and create enhanced Customer experience and satisfaction.
Work across functions and levels within Organization to synergize business goals and customer centricity.
Identify operational issues and Lead their resolution (customer requirements, material shortages, documentation & logistic issues, Accounts Receivable collection) within set operation parameters, engaging senior leaders as needed to escalate or revisit process based on changing business requirements.
Develop innovative and creative solutions to address issues in a dynamic environment.
Identify cost optimization opportunities and lead projects to deliver cost efficiencies.
Engage with the business to ensure continued execution and sustainability of the processes
Understands existing and anticipated ERP functionality that meet business demand
Perform requirements analysis and fit-gap analysis on functional area(s)
Consult with business unit management and personnel to obtain additional information during system development and evaluate alternatives
Process mapping and validation for functional area
Champion best practices governance of the ERP system
Responsible for enhancing the customer experience across the order-to-cash process.
Assist International Sales Division in developing business in selected high growth regions
Develop solution for partners and organizational setup required to deliver high sales growth in selected regions



Skills and Qualifications:

Knowledge of customer service metrics, systems, workflows
Understanding of Microsoft AX Dynamics and how it relates to Manufacturing and Distribution modules is desired but not mandatory
Ability to lead and motivate in a diverse work environment.
Excellent communication skills
Dependability and responsiveness to others
Ability to manage complex situations
Ability to operate independently and influence at varying levels of the organization
Continuous Improvement mindset
Understanding of team building and group dynamics including conflict resolution and problem-solving skills
Experience Requirements:

Bachelor’s degree and other related professional experience
15+ years of experience in Customer Service, Process Improvements, Transitions and Integration, Product portfolio management, manufacturing operations, Warehouse & Distribution Centre & Logistics.
Prior Experience in Fire and Security Industry in a manufacturing facility.
Experience in International sales and customer service environment, operating in multi-location and multicultural environment.
Exposure in sales and distribution setup in high growth / developing markets (Middle East, ASEAN, South ASIA, INDIA) with existing business relationships and market knowledge.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Incentive based bonus program
Group Insurance benefits: includes Basic Term Life Insurance, Accidental Death and Dismemberment (AD&D), Health and Dental coverage (60% covered by employer), Long Term Disability (LTD) (100 % premium paid by employee)
Company RRSP program
For all interested applicants, please include a cover letter along with your resume. 
JOB SUMMARY
Location
25 Interchange Way
Vaughan, Ontario, Canada, L4K 5W3
 T: 905.660.4655
 F: 905.695.3536
 
Contact information
Ina Sidhu
Email- isidhu@mircomgroup.com  Phone # 905-660-4655 Ext. 2155
Job Type
Full Time, Permanent
Language
English
Employment Term
Full Time, Permanent
Career Level
Experienced (Manager)
Education Level
Bachelor's Degree and relevant experience
Salary Range
$75,000- $81,000 CAD
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Logistics Team Leader

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Logistics and Warehouse Leader of Mircom Group of companies, the experienced Logistics Team Lead will help to develop and coordinate long range shipping scenarios with established or planned schedules. We’re looking for an innovative solution-based thinker and an “out of the box” approach provide the project with optimal solutions. The ideal candidate coordinates order allocation, replenishment, and the flow of inbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency. Lead daily management, standard work, problem solving, material flow, 5S and visual management are important.
Key Responsibilities:

Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
Monitors the work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
Schedules, allocates and sets task priorities for customer rush orders.
Using the inbound schedule assigns work to Operators and monitors the flow of work throughout the shift.
Works with the Leader to coordinate the most effective manner to organize inbound loads.
Monitors receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
Check and track load arrivals times during the shift and investigate missed deadlines for resolution.
Oversee all warehouse services including receiving, storing, shipping, handling; returned/damaged goods, maintenance, and administrative duties;
Act as a liaison between Management and front line employees;
Comply with all Health/Safety/Security programs to ensure the safety of all personnel, equipment and property;
Strive for continuous improvement in all facets of warehouse operations;
Additional duties as assigned.


Skills and Qualifications:

2+ years' experience working in a Warehouse/Distribution Centre;
Experience in leading teams will be considered an asset, as well as following: 
Direct experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value added processing and sub-assembly);
Strong customer orientation and problem solving skills;
Proven ability to delegate tasks and prioritize work;
Assist team by receiving, picking, packing, shipping, returns, value added processing and sub-assembly to ensure deadlines are met;
Certification operating materials handling equipment (MHE) is considered an asset (i.e. counter balance, reach truck, order pickers);
Excellent understanding of warehouse operations and cost structures;
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Use effective communication and listening skills
Demonstrate personal accountability and integrity
What Mircom Offers:
A great working environment with opportunity for career advancement

Competitive salary
Group Insurance benefits
Company RRSP program


For all interested applicants, please include a cover letter along with your resume. We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Account Manager – Fire Alarm System Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified  account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 
Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
 
Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.