Production Supervisor - GTA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. 
Summary:
The Production Supervisor is responsible for overseeing all aspects of the manufacturing department within an ISO 9001–certified environment. This individual will lead and develop a high-performing team while driving continuous improvement in manufacturing methods, processes, and performance metrics. The role requires close collaboration with Safety, Quality, Manufacturing & Test Engineering, Demand Planning, Procurement, Order Fulfillment, and other Manufacturing departments to ensure operational excellence. The ideal candidate will have a strong background in Lean Manufacturing and a proven ability to optimize efficiency, cost, and quality through disciplined process improvement and effective leadership. As the company continues to grow, the Supervisor will play a key role in scaling production capabilities, enhancing cross-functional alignment, and supporting strategic business objectives. This is a full time permanent role based out of our Head Office in Vaughan, ON.

Key Responsibilities:

Lead and take ownership of developing, implementing, and improving manufacturing and assembly methods within a Lean Manufacturing environment.
Collaborate with cross-functional teams (Engineering, Quality, Supply Chain, Order Fulfillment, and other Manufacturing departments) to drive continuous improvement initiatives across all production areas.
Plan, organize, and monitor production schedules to ensure on-time delivery and alignment with customer requirements.
Create and maintain work instructions, manufacturing orders, and process documentation to support consistent production execution.
Establish and maintain labour standards, support time studies, and monitor productivity metrics to enhance performance.
Support New Product Introduction (NPI) by collaborating with Engineering on electronic and mechanical design for final assembly (DFT/DFM considerations).
Apply structured problem-solving methods to resolve production issues and sustain process improvements.
Act as a liaison between engineering, manufacturing engineering, order fulfillment, and corporate headquarters to ensure alignment on priorities and deliverables.
Lead, coach, and mentor production staff, fostering a culture of accountability, teamwork, and continuous learning.
Ensure compliance with ISO 9001 standards, company policies, and health and safety regulations, while promoting a strong culture of safety and quality awareness.
Skills and Qualifications: 

Bachelor’s degree in Manufacturing, Industrial, or Mechanical Engineering, or a related field; equivalent experience will also be considered.
5+ years of experience in an electronic manufacturing or production leadership role within a Lean Manufacturing environment.
Strong knowledge and application of Lean Manufacturing principles (e.g., 5S, Kaizen, Kanban, JIT).
Proven experience in process improvement, production planning, and workflow optimization.
Demonstrated ability to support New Product Introduction (NPI), including collaboration with Engineering on DFM/DFT considerations.
Skilled in creating and maintaining manufacturing documentation such as work instructions, process flows, and BOMs.
Experience conducting time studies, setting labor standards, and tracking productivity metrics.
Proficient in root cause analysis and structured problem-solving tools (e.g., 5 Whys, Fishbone, 8D).
Strong interpersonal and communication skills, with experience collaborating across Engineering, Quality, Supply Chain, and Order Fulfillment teams.
Demonstrated leadership ability to coach, mentor, and develop high-performing production teams.
Knowledge of ISO 9001 standards and commitment to maintaining a culture of safety, quality, and compliance.
Proficiency with ERP/MRP systems and manufacturing software.
Lean Six Sigma certification (Green Belt or higher) is an asset.
 

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

  Certified Senior Fire Alarm Technician-GTA


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for a strong Senior Fire Alarm Technician to join our team in the Greater Toronto Area. As a key member of the Mircom service team, the Senior Fire Alarm Technician will be responsible for performing advanced level inspections, installations, programming, and servicing fire alarm systems, access control systems, intercom systems, and associated Fire Protection equipment. This role requires a high level of technical expertise, strong problem-solving skills, and a commitment to delivering exceptional customer service. The Senior Fire Alarm Technician will work with both Mircom and non Mircom systems, providing operational training to end users, interpreting complex technical documents, and ensuring compliance with all relevant codes and standards. Additionally, this position includes leadership responsibilities, such as mentoring junior technicians, sharing best practices, and supporting team development.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
Provide training and guidance to junior technicians.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
 Requirements and Skills: 

5 years or more years of experience as a Service Technician within the Fire Alarm industry.
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification.
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration.
Ability to communicate in English both verbally and in writing.
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding.
Possess a valid and clean motor vehicle license (G License).
Knowledge of Mircom systems is an asset.
Competency in Microsoft Word and Excel is an asset.
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 

Project Support Specialist
USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
We are seeking a skilled Project Support Specialist to support sales teams, customers, and installers by providing system design solutions, technical guidance, and troubleshooting expertise. This role involves assisting with project execution by resolving field issues, and delivering both remote and onsite support for the installation, programming, and operation of Mircom systems. The ideal candidate will be proactive, customer-focused, and able to work extended hours when needed to ensure timely issue resolution. 
The Project Support Specialist will support the following states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Ohio, West Virginia, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, Alabama, Florida, Wisconsin, Illinois, Mississippi, Michigan, Indiana, Kentucky, and Tennessee. The successful candidate must reside within the indicated territory.
Key Responsibilities:

Provide technical expertise on access control and/or fire products to sales, customers, consultants, and integrators.
Support sales teams with system design, configuration, and product recommendations.
Deliver product presentations, demonstrations, and training sessions in various cities in the designated region.
Troubleshoot, simulate and resolve field issues in collaboration with customers and technical support.
Assist in the development of technical documentation, system schematics, and best practices.
Stay up to date on industry trends, standards, and competitor offerings.
Represent the company at trade shows, training seminars, and customer meetings.
Requirements & Skills:

Trade School or College diploma or a relevant field; a technical background is required.
University Degree is an asset.
Minimum of 3+ years in technical/applications support, or a similar role within the communications and security sector. – or -- Minimum of 3+ years in a technical sales industry, preferably fire alarm or security sales.
Strong knowledge of networking principles and troubleshooting methodologies.
Solid familiarity with fire, intercom, access control, audio systems, SIP/VoIP technologies, and cabling /wiring practices. 
Excellent verbal and written communication skills for technical documentation and training delivery.
Strong customer service orientation with a commitment to efficiently resolving issues.
Frequent travel to client sites is required for training or support.
Flexibility in hours may be necessary to accommodate client schedules.
Knowledge of CAD or system design software an asset.
Must reside and be able to drive in the US.
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
*Employment is contingent upon the successful completion of background checks.
 

Business Development Manager
Security Products & Services
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an experienced and results-driven Business Development Manager (BDM) to lead growth in the real estate, property management, and government sectors. This role focuses on identifying, building and maintaining strategic partnerships that expand our client base and support the launch of Mircom’s product portfolio. The ideal candidate will have a deep understanding of real estate development, property management operations, and the fire life safety& building industry.
Key Responsibilities:

Identify and pursue new business opportunities with real estate developers, property managers, commercial partners and government.
Drive revenue growth through strategic outreach, relationship-building, and deal closure.
Support go-to-market efforts for new customer base in residential, commercial, industrial and government sectors.
Present tailored proposals to key stakeholders and lead contract negotiations.
Conduct market research and analysis to inform strategic planning and identify emerging opportunities.
Write compelling business proposals and assist in structuring deals to maximize value.
Maintain strong, long-term relationships with clients and industry partners.
Represent the company at industry events, conferences, and networking functions.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:

Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
3+ years of experience in business development, sales, or real estate.
Demonstrated success in closing deals and achieving/exceeding sales targets.
Strong understanding of property management operations, government and real estate development cycles.
Solid knowledge of the life safety industry and available technology solutions is a strong asset.
Exceptional communication, negotiation, and presentation skills.
Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Must be eligible to work and drive in Canada.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary  
Group Insurance Benefits
Company RRSP Program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

SMT Machine Operator
Night Shift
(12:10am-8:10am)
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 Summary:
Under the supervision of the Manager, this position is responsible for the safe, accurate assembly, insertion of electronic components and other related assembly in a timely fashion, with the help of complex machinery. This is a full time night shift, permanent role,  based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Set-up, run and troubleshoot Auto-insertion and SMT machines with minimum down time and minimum supervision
Perform quality inspection with the aid of Automatic Optical Inspection (AOI), Golden Sample or Bills of Material (BOM) and log it on the First Off template of the Manufacturing Order (MO)
Perform safety checks and preventative maintenance as required
Maintain PCB stock accurately, ensuring cleanliness and good organization
Visually inspect all boards after processing on the machines
Manage and track stock accurately by utilizing Integrated Materials Management Software
Work in a safe and organized manner
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures
 Skills and Qualifications: 

Completion of a High School Diploma or Vocational Equivalent
Machine operator certification an asset
Three years’ experience using Auto-insertion and SMT machinery
Ability to read work orders, follow production drawings, sample assemblies, and understand verbal instructions
Experience with current IPC class 2 standard for proper insertion, placement and reflow of components
Knowledge of appropriate materials, methods, and the tools required in various assembly processes
Knowledge of electronic components and electronic assembly is an asset
Knowledge of set-ups, programming and adjustments an asset
Soldering experience an asset
Ability to work independently as well as in a team
Good interpersonal and communication (verbal & written English) skills
Must be detail-oriented, highly accurate and able to meet tight deadlines
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods
Ability to perform mathematical functions (addition, subtraction, multiplication, division)
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Centre d’excellence-Instructeur(trice) en soutien technique
Montreal, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé: 
Nous sommes à la recherche d’une personne techniquement compétente et axée sur le service à la clientèle pour soutenir notre gamme de produits en sécurité incendie et en systèmes de sécurité. Dans ce rôle, vous serez responsable de diagnostiquer les problèmes liés à l’installation et à la production, de collaborer à la résolution des défis techniques et d’ingénierie, et de soutenir les équipes de ventes et d’installation afin d’assurer l’efficacité des produits. Vous répondrez aux demandes des clients par téléphone, courriel et plateforme web, enregistrerez les cas de soutien à l’aide de Microsoft Dynamics AX, et escaladerez les problèmes non résolus au besoin. De plus, vous simulerez des problèmes terrain en environnement de laboratoire, documenterez vos observations, et offrirez des formations de certification technique afin d’aider les clients à utiliser efficacement nos produits de détection incendie et de communication. Il s'agit d’un poste permanent à temps plein, basé dans notre établissement de Pointe-Claire, QC.
Principales responsabilités:

Offrir un soutien technique pour les équipements de sécurité incendie et les produits de sécurité.

Fournir un soutien en dépannage pour les installations et la production.

Contribuer à la résolution des problèmes techniques et d’ingénierie ayant un impact sur les ventes, l’installation ou l’utilisation des produits de sécurité incendie et de sécurité.

Identifier les problèmes de qualité des produits et les résoudre en suivant le processus d’escalade approprié.

Simuler des problèmes terrain dans le laboratoire de soutien technique et documenter les résultats.

Répondre aux demandes des clients par téléphone, courriel et plateforme web concernant les produits de protection incendie et de sécurité de Mircom.

Consigner les demandes reçues ainsi que les solutions apportées dans Microsoft Dynamics AX.

Escalader aux départements concernés les problèmes qui ne peuvent être résolus directement par l’équipe.

Offrir des formations techniques de certification pour aider les clients à maîtriser l’utilisation des systèmes d’alarme-incendie, de communication et de leurs accessoires.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences: 

Diplôme d’études collégiales ou universitaires en électronique, en génie électrique, en génie de la protection incendie ou dans un domaine technique connexe.

De 1 à 3 ans d’expérience en soutien technique ou en service sur le terrain, de préférence dans les domaines de la sécurité incendie, de la sécurité ou des systèmes de bâtiments.

Une expérience avec les systèmes d’alarme-incendie, les produits de communication ou les systèmes de sécurité est fortement souhaitée.

Excellentes compétences en dépannage et en diagnostic de systèmes électroniques et électromécaniques.

Bonne connaissance des pratiques d’installation pour les systèmes d’alarme-incendie et de sécurité.

Connaissance des codes et normes applicables aux systèmes d’alarme-incendie (ex. : NFPA, ULC, CSA) constitue un atout.

Maîtrise de l’utilisation d’équipements de laboratoire pour la simulation de problèmes et la validation technique.

Capacité à utiliser des systèmes de gestion de la relation client (CRM) comme Microsoft Dynamics AX pour consigner et suivre les demandes de soutien.

Excellentes compétences en communication orale et écrite pour répondre aux clients et donner des formations.

Capacité à vulgariser des concepts techniques complexes de façon claire et accessible pour les clients.

Fort sens du service à la clientèle, avec la capacité de gérer plusieurs dossiers en parallèle et de prioriser efficacement.

Autonomie, sens de l’initiative et capacité à travailler de façon indépendante ou en équipe.

Maîtrise du français, à l’oral et à l’écrit, requise.

Ce que propose Mircom:

Un excellent environnement de travail

Un salaire compétitif

Un régime d’assurances collectives

Un programme de REER collectif avec contribution de l’employeur

Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

 
Représentant(e) du service à la clientèle
Pointe Claire, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Le représentant ou la représentante du service à la clientèle interagira avec les clients de Mircom afin de répondre aux demandes concernant les produits et services, tout en maintenant le plus haut niveau de satisfaction de la clientèle. Il s’agit d’un poste permanent à temps plein basé à notre installation de Pointe-Claire, QC.
Principales responsabilités :

Traiter les demandes entrantes des clients de façon professionnelle, en assurant une résolution rapide et complète des problèmes tout en fournissant un service et un soutien de qualité, dans divers domaines incluant la facturation, les commandes d’impression et le soutien technique de base.
Recueillir efficacement les informations des clients, répondre à leurs besoins, les former lorsque pertinent afin de prévenir les contacts futurs, et documenter les interactions à l’aide d’un suivi des contacts.
Maintenir un équilibre entre la politique de l’entreprise et l’avantage du client dans la prise de décision, en veillant à ce que les situations soient gérées dans le meilleur intérêt des deux parties.
Rechercher continuellement des améliorations de processus afin d’améliorer l’expérience client.
Compiler et générer des rapports liés au service à la clientèle.
Agir comme ressource compétente pour les clients en fournissant des informations détaillées sur nos produits et services, et en facilitant l’ouverture de comptes de manière simple et efficace.
Agir en tant qu’ambassadeur de l’entreprise, défendre les besoins des clients et collaborer étroitement avec le gestionnaire du service à la clientèle afin d’assurer une excellence constante du service.
Fournir aux clients de l’assistance pour les vérifications de stocks et le soutien produit.
Réviser et libérer les commandes de la file d’attente logistique lorsque requis.
Participer à un développement professionnel continu par l’entremise d’une formation continue sur les produits et le service à la clientèle, et assumer toute autre responsabilité assignée par la direction.
S’assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de conformité.
Exigences et compétences :

Capacité à travailler du lundi au vendredi au bureau situé à Pointe-Claire de 8 h 00 à 16 h 30 avec des heures supplémentaires occasionnelles.
Doit maîtriser l’anglais et le français.
2 ans et plus d’expérience dans un rôle de service à la clientèle ou de centre d’assistance.La formation postsecondaire est préférée.
Fort engagement envers la satisfaction de la clientèle, démontré par une passion pour l’excellence du service à la clientèle.
Capacité à communiquer clairement et professionnellement, tant à l’oral qu’à l’écrit.Attitude agréable, patiente et amicale.
Capacité à gérer les plaintes, les clients difficiles et à prendre des décisions judicieuses.
Excellentes aptitudes organisationnelles, de résolution de problèmes, de gestion du temps et grand souci du détail.
Sens aigu de l’éthique de travail, esprit d’équipe et sens des responsabilités envers les clients et les collègues.
Une expérience dans l’industrie de la protection incendie, des communications et/ou de la sécurité serait un atout.
Une expérience avec Microsoft Dynamics AX est un atout.
Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Technicien ou technicienne certifié en alarme incendie
Montréal, Québec

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
 Résumé:
Mircom est à la recherche de techniciens en alarme incendie talentueux et certifiés pour se joindre à son équipe de Montréal (QC). Si vous êtes un technicien en alarme incendie d’expérience avec d’excellentes aptitudes en service à la clientèle, nous avons une opportunité stimulante et enrichissante pour vous.
Principales responsabilités:

Effectuer l’installation, la programmation, la vérification et l’inspection des systèmes d’alarme incendie, avoir accès aux systèmes de contrôle et d’interphone, ainsi qu’aux autres équipements de protection incendie;
Effectuer des inspections et assurer l’entretien des produits de Mircom et d’autres marques;
Remplir et envoyer les rapports d’inspection en temps opportun;
Fournir un soutien technique à la clientèle, au besoin;
Fournir une formation opérationnelle aux utilisateurs;
S’assurer que la clientèle et les utilisateurs ont une expérience de travail positive avec Mircom;
Lire et comprendre les plans d’ingénierie, les caractéristiques techniques, les schémas, les manuels d’installation et les manuels d’entretien.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et compences:


Posséder de 3 à 5 anses: d'expérience à titre de technicien ou technicienne au sein de l’industrie d'alarme incendie;
Être titulaire d’un diplôme en électronique ou l’équivalent d’un collège ou d’une université reconnu(e) ou posséder une compétence professionnelle documentée et éprouvée;
Être inscrit(e) auprès de l'Association canadienne d'alarme incendie (ACAI) ou posséder une qualification comparable;
Parler couramment le français et l’anglais;
Connaître les systèmes de Mircom, considéré comme un atout;
Avoir des compétences avec Microsoft Word et Excel, considéré comme un atout;
Avoir la capacité de soulever de l'équipement et des outils jusqu’à 70 lb (31 kg) et de monter sur des échelles et des échafauds;
Posséder un permis de conduire valide (classe G) et un bon dossier de conduite.
Rémunération:

Rémunération selon l'expérience;
Assurance maladie collective;
Véhicule de l’entreprise avec allocation de dépenses pour le carburant et l’entretien du véhicule;
Cotisations de l’entreprise à un REER;
Mesures incitatives pour la formation.
 Nous souhaitons remercier tous les candidats de leur intérêt envers ce poste; cependant, seules les personnes sélectionnées pour une entrevue seront contactées. 

Post Wave and Visual Inspection Operator/Assembler
Afternoon Shift

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards. This role is a full time role, afternoon shift.
Key Responsibilities:

Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Requirements and Skills:

Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 
 
Coordonnateur(trice) de service
Pointe Claire, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Mircom est à la recherche d’un(e) coordonnateur(trice) de service motivé(e) et soucieux(se) du détail, possédant une expérience démontrée dans la gestion de l’ensemble des activités liées au service et à la construction.Le ou la coordonnateur(trice) de service relèvera du gestionnaire et travaillera en étroite collaboration avec les équipes de service et de ventes.À l’occasion, la personne pourra également apporter un soutien pour des tâches légères à l’entrepôt, selon les besoins.Il s’agit d’un poste bilingue à temps plein, basé à notre succursale de Pointe-Claire, QC.
Principales responsabilités :

Créer des bons de commande pour les divers besoins du département de service, incluant les fournisseurs, sous-traitants, équipements et exigences techniques.
Créer des bons de travail pour les appels de service et planifier les techniciens.
Gérer les tâches de réception telles que l’accueil des visiteurs, la gestion des appels entrants, le soutien administratif de bureau et d’autres demandes urgentes.
Gérer l’inventaire et la coordination des pièces, équipements et outils pour les projets à venir de PMA et de construction.
Effectuer des transferts de pièces entre différents emplacements d’entrepôt.
Surveiller les actifs des fournisseurs.
Surveiller les actifs des techniciens et leur distribution.
Surveiller les niveaux de stock des consommables et passer les commandes de réapprovisionnement au besoin.
Créer des bons de travail pour les services des fournisseurs.
Aider à la révision des documents liés aux problèmes de facturation, aux heures, aux écarts, etc.
Créer et réviser les bons de travail ouverts afin de résoudre les problèmes en attente pour les projets PMA et de construction.
Réviser la documentation relative aux écarts de facturation des bons de travail.
Réviser la documentation relative aux écarts de facturation des bons de commande.
Aider à répondre aux demandes des comptes clients, comptes fournisseurs, clients et ventes.
Documenter les dossiers de projets et assurer le classement dans les lecteurs partagés virtuels.
Aider aux demandes de crédit pour les départements de service et de construction.
Inventorier tous les actifs techniques et maintenir les calendriers d’étalonnage des équipements.
Aider à certaines tâches légères d’entrepôt selon les besoins.
S’assurer que le travail est effectué conformément aux normes de qualité ISO et aux procédures de conformité

Exigences et compétences :

Minimum de 3 ans et plus d’expérience en administration de bureau.
Une expérience dans l’industrie serait considérée comme un atout.
Formation postsecondaire requise (diplôme ou certificat technique).
Solides compétences informatiques (Microsoft Office – Excel, Word, etc.).
Excellentes aptitudes en service à la clientèle.Fortes aptitudes interpersonnelles et esprit d’équipe.
Capacité à respecter des échéanciers serrés.Solides compétences en communication, tant à l’écrit qu’à l’oral.Fortes aptitudes organisationnelles.
Capacité à soulever jusqu’à 50 lb.
Maintenir un environnement de travail propre et sécuritaire.
Capacité à traiter des informations confidentielles avec un haut degré de professionnalisme.
Doît être parfaitement bilingue en français et en anglais.
Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Business Systems Manager, ERP
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As the Business Systems Manager, ERP, you will be Mircom’s subject matter expert and process authority for all ERP-enabled business functions. In this pivotal role, you will ensure that business operations across all departments are fully aligned with, and optimized for our Microsoft Dynamics 365 platform. Leading a team of business systems analysts, and collaborating closely with 3rd party support partners, you will champion process integrity, harmonization, and continuous improvement company wide. You will be both the architect and guardian of interconnected business processes, ensuring they drive efficiency, accuracy, and strategic value across the entire organization. This is a full time role based out of our head office in Vaughan, ON.
Key Responsibilities:

Serve as the single point of accountability and expertise for all ERP-supported business processes at Mircom.
Oversee the design, implementation, and continual optimization of end-to-end business processes within Microsoft Dynamics 365.
Ensure comprehensive integration and alignment between business strategies, operational workflows, and the ERP platform across all departments (Finance, Supply Chain, Manufacturing, Sales, Service, etc.)
Define, document, and maintain “best practice” business processes, standard operating procedures, and ERP configurations.
Drive process harmonization, consistency, and data integrity throughout the company.
Lead cross-departmental workshops to capture and analyze business needs, pain points, and future requirements.
Translate organizational strategy and department-level initiatives into scalable, system-enabled business processes.
Ensure that process changes, enhancements, and new features are well planned, communicated, and adopted with minimal business disruption.
Own the change governance process, including impact analysis, documentation, approvals, and compliance tracking.
Lead, mentor, and develop a high-performing team of business systems analysts dedicated to ERP process oversight.
Assign projects, set priorities, and provide ongoing coaching to ensure exceptional team performance and growth.
Manage 3rd party vendor relationships for ERP support, handling ticket escalation, coordination, and vendor accountability.
Act as executive escalation point for unresolved ERP issues, ensuring business continuity and stakeholder satisfaction.
Identify process gaps, inefficiencies, and opportunities for business process re-engineering.
Analyze support trends, business KPIs, and user feedback for actionable insights.
Oversee implementation and tracking of approved process and system improvements.
Measure and ensure the delivery of meaningful business value from all ERP-related projects and enhancements.
Serve as the bridge between business operations and IT, translating business needs into clear technical requirements.
Collaborate with IT, solution architects, and 3rd parties on system integrations, upgrades, and ERP-related initiatives.
Ensure all technical changes support and enhance overall business process objectives.
Requirements and Skills: 

Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Computer Science or a related field.
5+ years’ experience managing ERP systems (ideally Microsoft Dynamics 365) with direct responsibility for process optimization and alignmen.
2+ years leading business/system analyst teams within a process-driven, cross-functional environment.
Demonstrated experience governing enterprise business processes and overseeing process change at an organizational level.
Track record of successful ERP project delivery and business process transformation.
Experience managing 3rd party vendor relationships (ERP support, integration partners, etc.)
Strong knowledge of manufacturing, distribution, or field services industries preferred.
Project management or business process certification is an asset.
Mastery of business process mapping, process reengineering, and ERP workflow design.
Exceptional leadership and team development skills; able to motivate, mentor, and build high-performing teams
Advanced problem-solving, analytical, and critical thinking abilities..
Comfortable leading and influencing cross-functional teams and senior stakeholders.
Outstanding communication, facilitation, and documentation skills; able to convey complex concepts with clarit.
Proven ability to drive change, foster alignment, and deliver business results in a matrixed environment.
Vendor management and negotiation expertise.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Accounts Payable Clerk, GTA
(6 month contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
The Accounts Payable Clerk is responsible for the accurate and timely processing of vendor invoices while ensuring all supporting documentation is complete and properly maintained. This role performs three-way matching of purchase orders, receiving documents, and invoices prior to posting and works closely with the Warehouse and Purchasing departments to investigate and resolve discrepancies related to pricing, quantities, and receipts. The position also processes verified and approved non-PO invoices, posts freight invoices, and reconciles vendor accounts to ensure balances are accurate and issues are addressed promptly. In addition, the role maintains well-organized electronic and paper files, supports audit readiness through proper recordkeeping, and completes administrative tasks such as sorting and distributing physical mail. This is a 6-month contract position based at the company’s Head Office in Vaughan, Ontario.
Key Responsibilities:

Process freight invoices accurately and in a timely manner.
Match receiving documents with vendor invoices to ensure completeness and accuracy.
Post purchase order (PO) invoices after verifying proper three-way matching (purchase order, receiving documentation, and invoice).
Collaborate with the Warehouse and Purchasing departments to investigate and resolve invoice discrepancies related to pricing, quantities, or receipts.
Enter and process non-PO invoices after appropriate verification and approval.
Reconcile vendor accounts and resolve discrepancies to ensure accurate balances.
Maintain well-organized, accurate, and up-to-date electronic and paper files to support record retention and audit requirements.
Perform administrative duties, including sorting and distributing physical mail.
Requirements and Skills: 

High school diploma or equivalent required; associate degree or coursework in Accounting, Finance, or Business preferred.
Approximately 1 year of experience in an accounts payable role.
Experience with invoice processing and vendor account reconciliation preferred.
Exposure to three-way matching of purchase orders, receiving documents, and invoices is a plus.
Basic understanding of accounts payable principles and procedures.
Proficiency in Microsoft Excel and other Microsoft Office applications. 
Experience working with ERP or accounting systems preferred.
Ability to accurately process PO and non-PO invoices, including freight invoices.
Strong attention to detail with a high level of accuracy in data entry.
Ability to maintain organized electronic and paper files to support audit readiness.
Effective written and verbal communication skills.
Ability to work collaboratively with warehouse, purchasing, and accounting teams to resolve discrepancies.
Comfortable handling administrative tasks such as sorting and distributing physical mail.
Ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
Dependable, organized, proactive, and willing to learn and grow within the accounting function.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited.
 

Fire Sprinkler Fitter
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The ideal candidate for this position will have relevant, working knowledge of NFPA Standards and OSHA regulations.

Key Responsibilities:
Job responsibilities include, but are not limited to:

Able to read and comprehend blueprints, specification and project schedules
Coordination and installation of overhead sprinkler systems, including steel and CPVC and steel piping, fire pumps, standpipes, hose systems, underground pipe including private service fire mains, hydrants, pits and underground control valves
Responsible for participating and attending weekly job site safety meetings
Accountable for ordering material, managing deliveries/backorders, ensuring changes in scope/discrepancies are resolved, monitor labor costs, responsible for tools, and coordinating equipment rental
Willing to travel to local job site locations
Be physically fit to perform the demanding work of the trade including maximum occasional lifting up to 50 pounds, frequent lifting up to 25 pounds. Standing and walking for the majority of the workday.
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service or Installation Technician within the Fire Sprinkler industry
NICET I / II certification or accumulated equivalent experience
Osha certification, apprentice certifications or other trade qualification would be an asset
Strong knowledge of industry codes (NFPA)
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 50lbs and climb ladders and scaffolding
Competency in Microsoft Word and Excel is an asset


Compensation:

Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives

 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

   Certified Fire Alarm Technician

Calgary, AB

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Calgary, AB. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

 Trainer, Security Systems & Fire Products


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. 
Summary:

We are excited to welcome a bi‑lingual Trainer with expertise in security systems and fire products to support our rapidly growing Canadian branches (Toronto, Montreal, Calgary) and our valued customers. This role is an excellent opportunity for a motivated professional who enjoys working in a dynamic, fast‑paced environment and excels at managing multiple priorities. The ideal candidate thrives under pressure, consistently meets deadlines, and brings a strong history of delivering engaging, high‑quality training experiences. Advanced facilitation skills and deep technical knowledge of security system products are essential. This position also offers the chance to travel across Canada and occasionally to the United States to deliver impactful training sessions.
As a technical expert and facilitator, the Trainer will play a key role in empowering internal teams and external customers. Responsibilities include designing and delivering compelling training programs, building testbeds and demo panels for TX3 access control and fire products, and creating application guides and video content for Mircom Learn. This role also involves resolving escalated technical issues, partnering with engineering and production teams, and contributing to product development initiatives.
We are seeking someone based in the Greater Toronto Area who is comfortable working independently, while staying closely connected and collaborative with multiple departments. Mircom offers significant opportunities for cross‑training across fire systems and other product lines, supporting continuous growth and professional development. This is a full‑time position based from our Head Office in Vaughan, ON
Why Join Us?
Become part of a dynamic and innovative team dedicated to shaping the future of communication and security solutions. We offer a supportive, collaborative environment, meaningful opportunities to grow your skills, and the chance to make a real impact as we continue to expand our offerings across North America.
Key Responsibilities:

Deliver training sessions for TX3 and Secutron fire products.
Develop training schedules and manage an online learning center.
Create TX3 training video content using AI tools, following departmental templates and processes for live training and Mircom Learn.
Build demo panels and application guides for TX3 products.
Resolve escalated cases from technical support, sales, and internal/external groups.
Collaborate with production, QA, and engineering teams to address hardware/software issues.
Assist with product roadmap development and support sales teams with RFQs.
Troubleshoot technical field issues and communicate effectively with service departments.
Train internal employees on the TX3 product portfolio.
Create fire and TX3 product demo panels.
Develop internal and field application guides for TX3 products.
Work with the production team to resolve production/hardware issues.
Collaborate with engineering to resolve hardware/software issues and support new feature implementation across fire and TX3 product lines.
Partner with engineering and test departments to resolve test and product‑related issues.
Work with the RMA department to resolve hardware issues and perform deeper component‑level testing and analysis.
Support the Product Management team with product roadmap initiatives.
Assist sales teams with RFQs.
Troubleshoot and support technical field issues, while communicating internal issues to the service department.
Ensure all work is performed in compliance with ISO 9001 quality standards and procedures.
  Requirements and Skills:  

College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset. 
3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries. 
Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
Excellent leadership, communication, project management, and organizational skills. 
Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering). 
In-depth technical knowledge of TX3 and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively. 
Strong problem-solving skills and strong ability to work independently or collaboratively. 
High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview. 
Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies. 
Ability to design demo panels and create comprehensive application guides for TX3 products. 
Experience supporting product roadmap development and assisting sales teams with RFQs. 
Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis. 
Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment. 
Must be able to travel across Canada and occasionally to the United States for training delivery. 
Strong verbal and written communication skills; must be proficient in French and English.
Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.
  What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 
 
 

   Certified Fire Alarm Technician-Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
Salary starting from $70,000. per year.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Service Coordinator - Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
Enure work is performed in compliance with ISO quality standards and compliance procedures.

Requirements and Skills: 

3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited .


 

Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City.  Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:

Occassionally perform Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills: 

Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.  
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

                                                                                                                                                                                                                                     Gestionnaire de comptes, Ventes PMA
Résumé :
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
Principales responsabilités :

Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
 Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences :

Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
 Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
 Solides compétences en communication orale et écrite (anglais)
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Ce que Mircom offre :

Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.

Manager, National Project Management
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Manager, National Project Management is responsible for the overall leadership, performance, and consistency of project delivery across all Canadian branch offices. This role provides direct management and mentorship to Project Managers and Project Coordinators, ensuring fire alarm installation projects are executed safely, profitably, on schedule, and in compliance with applicable codes and standards. The National Project Manager acts as the link between corporate strategy and field execution, standardizing project management practices, resolving escalated technical and financial issues, and driving continuous improvement across the national project portfolio. Projects include fire alarm installations in commercial, educational, healthcare, and industrial facilities, with high visibility to senior leadership and key external stakeholders. This is a full time role based from our Head Office in Vaughan, ON with occassional travel nationally.
Key Responsibilities:
National Project Oversight & Governance 

Provide national oversight of all active projects across branch offices.
Establish and maintain standardized project management processes, tools, and reporting.
Monitor overall project performance including schedules, labour efficiency, material costs, margins, and revenue recognition.
Ensure compliance with applicable codes, standards, contracts, and company policies.
Identify systemic risks and proactively implement corrective actions.
People Leadership & Development 

Directly manage, coach, and mentor Project Managers and Project Coordinators across Canada.
Set performance expectations, conduct performance reviews, and support career development.
Provide guidance on complex project challenges including technical, contractual, and customer issues.
Support onboarding and training of new project management staff.
Foster a culture of accountability, collaboration, and continuous improvement.
Strategic Planning & Continuous Improvement 

Analyze national project trends, KPIs, and lessons learned.
Recommend improvements to systems, staffing models, and workflows.
Support annual planning, forecasting, and resource allocation.
Contribute to long-term growth strategies for the projects organization.
Stakeholder & Cross-Functional Leadership 

Work closely with Sales, Service, Engineering/Applications, Finance, and Operations leadership.
Support major client relationships, consultants, contractors, and AHJs as required.
Participate in high-level client meetings, site walkthroughs, and WIP reviews.
Represent the company on committees or industry initiatives related to codes and standards (as required).
Technical & Escalation Support 

Act as the escalation point for complex technical, code-related, and design issues.
Support resolution of projects at risk of delay, over-budget, or customer dissatisfaction.
Provide expert input on change orders, scope disputes, and contract interpretations.
Collaborate with Engineering/Applications and Service teams on technical best practices.
Requirements and Skills:

Post-secondary education in Electrical, Construction Management, Project Management, or a related technical field; equivalent experience will be considered.
Project Management Professional (PMP) designation or equivalent is strongly preferred.
Fire alarm certification(s) (e.g., CFAA, or provincial equivalents) are a strong asset.
6-8+ years of progressive project management experience within fire alarm systems, life safety, electrical, or construction environments.
Proven experience managing large-scale, multi-site projects across multiple regions.
Demonstrated success leading, mentoring, and developing Project Managers and Project Coordinators.
Experience overseeing full project lifecycles, including estimating support, scheduling, budgeting, risk management, and close-out.
Strong background in managing projects within commercial, healthcare, educational, and/or industrial facilities.
In-depth knowledge of fire alarm systems, installation practices, and commissioning processes.
Strong understanding of applicable Canadian codes and standards (e.g., CAN/ULC, provincial and local AHJ requirements).
Ability to interpret drawings, specifications, contracts, and technical documentation.
Experience resolving complex technical, operational, and compliance issues.
Proven ability to align field execution with corporate strategy and financial objectives.
Strong people leadership skills, with experience driving consistency and accountability across geographically dispersed teams.
Track record of improving project delivery processes, standardizing best practices, and driving continuous improvement.
Ability to manage escalated client, financial, and performance issues with sound judgment and professionalism.
Strong understanding of project financials, including cost control, forecasting, margin management, and change management.
Experience managing high-value project portfolios with visibility to senior leadership.
Ability to analyze data and KPIs to drive performance and decision-making.
Excellent written and verbal communication skills.
Proven ability to engage effectively with senior leadership, clients, consultants, authorities having jurisdiction (AHJs), and subcontractors.
Comfortable operating in a high-visibility role with national impact.
Valid driver’s license and ability to travel nationally as required.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.