Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Key Responsibilities:

Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets
Arrange service calls with customer sites
Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skill set in the right geography
Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
Create PO’s for subcontractors scheduled for service
Create WO’s for Service Technicians
Answer telephone and electronic inquiries and relay telephone calls and messages as required
Administer and manage inbound and outbound mail
Maintain confidentiality in all interactions
General office administration duties as required


Requirements and Skills: 

Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Excellent organizational skills
Ability to work well under pressure and meet tight deadlines
Strong customer service skills
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with a high degree of professionalism
Multi-task as required to respond to urgent issues effectively
 
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
Opportunities for career advancement

All candidates are asked to submit their resume and cover letter online.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

 
Visual and Touch-Up Operator
(1 Year Contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Shift Time:
Monday to Friday 8:30am to 4:30pm
Summary:
Under the supervision of the PCB Supervisor, the position is responsible for visual and touch up operation of printed circuit boards and electronic components.
Key Responsibilities:

Assemble and touch-up PCB boards after soldering
Visually inspect and touch up solder joints as per IPC standards
Place PCB’s into ESD bags, then place into boxes, count and label boxes, place into trolley
Keep work stations in clean and orderly condition
Advise supervisor or lead hand of any abnormal conditions
Maintain a positive working relationship with team members and management in a team environment.
Offer suggestions for continual improvement
Other duties as required

Requirements and Skills

Completion of a High School Diploma or Vocational Equivalent
Minimum 2 years of experience in a Manufacturing environment is preferred
Ability to read, writes, understand and communicate effectively in English.
Ability to perform basic mathematical functions (addition, subtraction, multiplication and division).
Must have strong communication, organizational and interpersonal skills and accurate in work habits.
Efficient hand-eye coordination
Ability to work cohesively with employees and managers as part of a team
Ability to focus attention on details and a high level of accuracy skills
Reliable and flexible to changing priorities and to work in other areas as required
Ability to work efficiently and effectively under pressure with simultaneous deadlines

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary



Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Project Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the local Area Sales Manager, the Project Coordinator will perform a wide range of administrative and office support activities for the Sales department and will facilitate the efficient operation of the organization, including collections. The successful candidate must be able to accommodate a daily work schedule from 8:00AM to 5:00PM.
Key Responsibilities:

Provide administrative support for construction projects;
Handle verification of contractors’ requisitions; 
Manage the release of product shipments in accordance with customer expectations
Prepare and modify change orders for contractors and subcontractors;
Maintain current and orderly documentation for projects; and
Assist with securing releases for customer payments.
Forward sales leads to internal and external sales staff under the direction of Area Sales Manager;
Prepare and modify documents including correspondence, reports, drafts, memos and emails;
Resolve ad-hoc administrative problems and inquiries; and
Assist with collections under direction of branch finance lead


Requirements and Skills: 

Proficiency with Microsoft Office (PowerPoint, Excel and Word)
Practical experience carrying out clerical and administrative procedures
Excellent communication skills (written and verbal)
English/French Bilingualism is required
Mircrosoft Dynamics AX software experience a definite asset
Experience in a construction environment preferred
Planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
 
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Opportunities for career advancement

For all interested applicants, please include a cover letter along with your resume. We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.

Fire Alarm Technician 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have ASTTBC Certification or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
Interested applicants please include a copy of your resume & cover letter. 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

   Fire Alarm Technician

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have NICET Certification or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Logistics Team Leader

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Logistics and Warehouse Leader of Mircom Group of companies, the experienced Logistics Team Lead will help to develop and coordinate long range shipping scenarios with established or planned schedules. We’re looking for an innovative solution-based thinker and an “out of the box” approach provide the project with optimal solutions. The ideal candidate coordinates order allocation, replenishment, and the flow of inbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency. Lead daily management, standard work, problem solving, material flow, 5S and visual management are important.
Key Responsibilities:

Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
Monitors the work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
Schedules, allocates and sets task priorities for customer rush orders.
Using the inbound schedule assigns work to Operators and monitors the flow of work throughout the shift.
Works with the Leader to coordinate the most effective manner to organize inbound loads.
Monitors receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
Check and track load arrivals times during the shift and investigate missed deadlines for resolution.
Oversee all warehouse services including receiving, storing, shipping, handling; returned/damaged goods, maintenance, and administrative duties;
Act as a liaison between Management and front line employees;
Comply with all Health/Safety/Security programs to ensure the safety of all personnel, equipment and property;
Strive for continuous improvement in all facets of warehouse operations;
Additional duties as assigned.


Skills and Qualifications:

2+ years' experience working in a Warehouse/Distribution Centre;
Experience in leading teams will be considered an asset, as well as following: 
Direct experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value added processing and sub-assembly);
Strong customer orientation and problem solving skills;
Proven ability to delegate tasks and prioritize work;
Assist team by receiving, picking, packing, shipping, returns, value added processing and sub-assembly to ensure deadlines are met;
Certification operating materials handling equipment (MHE) is considered an asset (i.e. counter balance, reach truck, order pickers);
Excellent understanding of warehouse operations and cost structures;
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Use effective communication and listening skills
Demonstrate personal accountability and integrity
What Mircom Offers:
A great working environment with opportunity for career advancement

Competitive salary
Group Insurance benefits
Company RRSP program


For all interested applicants, please include a cover letter along with your resume. We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Account Manager – Fire Alarm System Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified  account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 
Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
 
Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Warehouse Shipper/Receiver (3 Month Contract)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Shipper/Receiver will be responsible for ensuring accurate and seamless outgoing shipments and reception/processing of incoming shipments. The Warehouse Shipper/Receiver must load and unload shipments regularly, with the capability of repetitive heavy lifting. 
The Warehouse Shipper/Receiver must understand the impact of this position to other business functions that depend on the accuracy and efficiency of incoming and outgoing items. Inventory management and vendor relations with shipping companies are essential functions for this position.
Key Responsibilities

Match product with shipping or purchase orders
Maintain a safe work environment
May lift cases of product and/or stock merchandise according to documented procedures
Process all required paperwork and maintain adequate records for reporting and tracking.
Track shipments and verify receipts of shipments as required.
Manage inventory of shipping materials and supplies.
Perform quality audits of the condition of goods for both incoming and outgoing items prior to signing off.
Follow current standards and procedures.
Ensure that shipments contain proper documentation and if multiple items per shipment, ensure item lists are complete.
Maintain organized work area according to policies, procedures and safety regulations..
Perform other duties as assigned.
Requirements and Skills: 

High school diploma or GED.
Working experience in a Shipping and Receiving role preferred.
Ability to perform repetitive heavy lifting.
Able to communicate both verbally and in writing.
Basic mathematical skills.
Knowledge of filling out waybills and bills of landing and international shipments.
Working knowledge of safe lifting methods.
Able to work efficiently as a part of a team as well as independently.
Computer literacy, including working skills of Excel and e-mail.
Attention to detail in all areas of work.
Good organizational, time management and prioritizing skills.
Strong work ethic and positive team attitude
Working Conditions:

Must be able to lift up to 40lbs
Strong customer service, communication and interpersonal skills
Must be able to work in a team environment
What Mircom Offers:

A great working environment 
Competitive salary
All candidates are asked to submit their resume and cover letter to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.