Technical Writer-Digital Products, Approvals & UX Documentation
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Technical Writer – Digital Products, Approvals & UX Documentation is responsible for planning, developing, and delivering clear, accurate, and user-focused documentation and digital media for Company products. This includes traditional product manuals, labels, and approval/agency documentation, as well as modern digital-first content, UI/UX support for software products, and multimedia content to help customers install and use our products safely and effectively.
The Technical Writer will work closely with Engineering, Product Management, UI/UX, Compliance, Marketing, and Customer Service to ensure all documentation—print and digital—is technically accurate, compliant with regulatory requirements, and aligned with the needs of end users. This is a full time, in office role based out of our head office in Vaughan, ON.
Key Responsibilities:
Product manuals, labels, and regulatory/approvals documentation

Plan, write, and maintain installation manuals, user manuals, quick-start guides, and technical documentation for the full product line.
Develop and maintain product labels, markings, and safety information, ensuring alignment with regulatory and approval requirements.
Prepare and maintain content required for approval agencies and regulatory bodies, including technical specifications, product data sheets, test summaries, and other supporting documentation.
Coordinate with Engineering, Compliance, and Approval Agencies (as required) to support approval applications, renewals, and ongoing certification requirements.
Maintain accurate and organized records, document history, and version control for all manuals, labels, and regulatory submissions.
Ensure documentation is consistent in format, terminology, and branding, and meets applicable ULC standards and codes.
Digital-first product documentation

Develop and maintain online help, web-based documentation, and knowledge base articles for digital and software-enabled products.
Author structured, reusable content that can be published to multiple channels (PDF, web help, in-app help, support portals, etc.).
Create and maintain quick reference guides and FAQs that support customer self-service and reduce support inquiries.
Work with internal stakeholders to ensure documentation is updated in alignment with product releases and software updates.
UI/UX documentation and software product support

Collaborate with UI/UX designers, product managers, and software engineers to document user workflows, interface behaviors, error messages, and interaction patterns.
Contribute to the design and content of in-app help, tooltips, on-screen prompts, walkthroughs, and contextual assistance to improve user experience.
Review and refine user-facing UI text (labels, instructions, dialogs, alerts, error messages) for clarity, consistency, and tone.
Participate in design reviews, usability testing, and feedback sessions to ensure documentation and UI text support user needs and product goals.
Digital media creation and customer enablement

Plan, script, and produce digital media assets such as video tutorials, screen captures, animations, and interactive demos to help customers install, configure, and use products.
Create annotated screenshots, diagrams, and visual aids to explain technical concepts and procedures.
Work with Marketing and Customer Support to incorporate digital media into websites, customer portals, and training materials.
Ensure digital media content follows company branding, accessibility, and quality guidelines.
Customer and internal support

Respond to internal and external inquiries related to product documentation, labels, and approvals.
Provide documentation support to Engineering, Manufacturing, Sales, and Customer Service as needed (e.g., custom documentation requests, tender submissions, technical clarifications).
Assist in investigating and resolving documentation-related issues reported by customers or internal stakeholders.
Content strategy, process improvement, and other duties

Support the development and maintenance of a content strategy that ensures consistent, up-to-date information across manuals, brochures, data sheets, websites, knowledge bases, and in-app help.
Maintain centralized repositories and taxonomies for documentation and media, supporting content reuse and governance.
Contribute to the continuous improvement of documentation standards, templates, style guides, and workflows.
Perform other related duties as assigned.
Requirements and Skills: 

Diploma or degree in Technical Communication, Engineering Technology, Computer Science, UX Design, or a related discipline.
3–5 years of experience as a Technical Writer, Technical Communicator, or similar role in an engineering, manufacturing, or technology environment.
Experience supporting regulatory/approval documentation (e.g., electrical safety, product approvals, or similar) is preferred.
At least 2 years of experience producing documentation for digital products, software, or web-based solutions (e.g., embedded interfaces, SaaS, or control software) is an asset.
Experience working closely with engineering, product management, and UI/UX teams in an agile or iterative development environment.
Strong technical writing skills with the ability to translate complex technical and regulatory information into clear, concise, and user-friendly content.
Knowledge of electrical or electronic products, systems, or related technologies (experience with Company product lines or similar products is an asset).
Understanding of regulatory and approval requirements relevant to the company’s products (e.g., UL, ULC, CSA, CE, or equivalent), and the documentation needed to support them.
Demonstrated experience creating and maintaining user manuals, labels, and technical data sheets.
Demonstrated experience producing documentation for digital-first products, including web applications, embedded interfaces, or software-controlled equipment.
Familiarity with modern documentation tools and platforms such as: Camtasia, Snagit, Loom, Adobe Captivate, or equivalent for creating video tutorials and annotated screen captures.
Proficiency with digital media tools such as Camtasia, Snagit, Loom, Adobe Captivate, or equivalent for creating video tutorials and annotated screen captures.
Experience collaborating in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar to review and document user flows and interfaces.
Ability to create diagrams and visual assets using tools such as Visio, Lucidchart, draw.io, or similar.
Knowledge of Framemaker software is desirable.
Understanding of content strategy, information architecture, and multi-channel content delivery (manuals, brochures, data sheets, web, in-app help, knowledge bases).
Familiarity with UI writing / microcopy best practices and accessibility standards (e.g., WCAG) for digital products.
Strong organizational and time management skills with the ability to manage multiple projects and deadlines.
Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams and external agencies.
High attention to detail and commitment to accuracy, compliance, and quality.
Must reside in the Greater Toronto Area.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Team Lead, Warehouse
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Team Lead will organize inventory, analyze incoming shipment information and supervise all related warehouse activities. The candidate will look after incoming parts for QC Inspection, will provide documentation of all shipments, look after the preventive maintenance of all equipment, instruments & machines. Additionally the candidate will be responsible for Health & Safety management. This role is a full time, permanent role located in Vaughan, ON.
Key Responsibilities:

Lead the Vaughan facility to ensure all product sales orders are accurately picked and packed in a timely fashion.
Maintain inventory by identifying, labeling, and placing materials and supplies in stock.
Record the location of inventory to ensure accurate tracking.
Ensure all materials are placed into the correct shelf locations.
Ensure warehouse shelves and materials are neatly organized.
Document all incoming shipments by recording units received.
Report any damage or discrepancies to the Warehouse Manager.
Perform complete inspections of all incoming shipments.
Ensure all company policies, standard operating procedures, and health and safety guidelines are followed by the warehouse team.
Document product shipment by recording units shipped.
Ensure packing slips are generated for billing purposes.
Create shipping labels and documents for product orders to the correct locations.
Receive POs and company transfer paperwork.
Responsible for safety management at the warehouse.
Ensure all health and safety guidelines are strictly adhered to.
Maintain material-handling equipment by completing pre-use inspections.
Ensure equipment is in good working condition and report any issues promptly.
Identify, pull, pack, crate, load, and secure products for shipment.
Ensure all preparations are done efficiently and accurately to meet deadlines.
Ensure the warehouse is kept neat and tidy.
Maintain a clean and organized work environment to promote safety and efficiency.
Requirements & Skills:

Completion of secondary high school diploma or equivalent.
Proven 1 to 3 years experience in a warehouse lead or supervisory role.
Strong organizational and inventory management skills.
Ability to analyze shipment information and document accurately.
Knowledge of safety management practices in a warehouse setting.
Proficient in maintaining and inspecting material-handling equipment.
Excellent time management and deadline-oriented approach.
Ability to lift and move heavy objects as required.
Strong data entry skills and attention to detail.
Process improvement mindset with the ability to implement effective solutions.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Proficient in using inventory management software and other related systems.
Requires frequent standing and walking.
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

 

Account Manager, PMA Sales
Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Highly successful and poised for continued growth in the domestic market, we are seeking a qualified PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security and telephone access systems. The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology. This is a full-time role based out of Maple Ridge, BC.
Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, OFC fire code and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
Must reside in the province.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Technicien ou technicienne certifié en alarme incendie
Montréal, Québec

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions
Résumé:
Mircom est à la recherche de techniciens en alarme incendie talentueux pour se joindre à son équipe de Montréal (QC). Si vous êtes un technicien en alarme incendie d’expérience avec d’excellentes aptitudes en service à la clientèle, nous avons une opportunité stimulante et enrichissante pour vous.
Principales responsabilités:

Effectuer l’installation, la programmation, la vérification et l’inspection des systèmes d’alarme incendie, avoir accès aux systèmes de contrôle et d’interphone, ainsi qu’aux autres équipements de protection incendie;
Effectuer des inspections et assurer l’entretien des produits de Mircom et d’autres marques;
Remplir et envoyer les rapports d’inspection en temps opportun;
Fournir un soutien technique à la clientèle, au besoin;
Fournir une formation opérationnelle aux utilisateurs;
S’assurer que la clientèle et les utilisateurs ont une expérience de travail positive avec Mircom;
Lire et comprendre les plans d’ingénierie, les caractéristiques techniques, les schémas, les manuels d’installation et les manuels d’entretien.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Les techniciens doivent justifier de 3 à 5 ans d'expérience dans le secteur des systèmes d'alarme incendie.
Un diplôme en électronique ou équivalent délivré par un établissement d'enseignement supérieur agréé, ou une qualification professionnelle attestée et démontrée, constitue un atout.
Les techniciens titulaires d'un enregistrement auprès de l'Association canadienne des systèmes d'alarme incendie (CFAA) ou d'une qualification équivalente sont considérés comme un atout.
Maîtrise du français et de l'anglais pour mieux servir nos clients.
La connaissance des systèmes Mircom est un atout.
La maîtrise de Microsoft Word et Excel est un atout.
Capacité à soulever du matériel et des outils pesant jusqu'à 70 lb et à monter sur des échelles et des échafaudages.
Posséder un permis de conduire valide et sans infraction (classe 5).
Ce que propose Mircom:

Rémunération selon l'expérience;
Assurance maladie collective;
Véhicule de l’entreprise avec allocation de dépenses pour le carburant et l’entretien du véhicule;
Cotisations de l’entreprise à un REER;
Mesures incitatives pour la formation.
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.