Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

We're looking for a qualified candidate to lead the development and implementation of an organization-wide quality management strategy, ensuring compliance to regulatory agencies, guiding the transition from ISO-9001 to ISO-9004, while integrating Six Sigma methodologies to reduce defects and improve product quality.

In this role, you'll oversee Quality Management Systems, focusing on key metrics such as Cost of Poor Quality, Scrap, Yield, Return Material Authorization, and Supplier Quality. Your goal will be to drive continuous improvement, reduce costs, and enhance operational efficiency.

You will lead and mentor the quality team, providing tools, training, and professional development opportunities to ensure high performance and foster a culture of continuous improvement throughout the organization. Working closely with cross-functional teams in product design, operations, applications, sales, and customer service, you'll ensure quality is embedded in all processes, enhancing customer satisfaction and safety standards.

Your expertise in analyzing performance data, customer feedback, and key quality metrics will help drive informed decision-making and the implementation of preventative actions. You'll ensure adherence to industry standards, conduct audits, and implement corrective actions to maintain high-quality standards and regulatory compliance.

You'll also strengthen relationships with customers and suppliers, ensuring that product quality meets both regulatory and customer expectations while promptly addressing quality concerns. Additionally, you'll be encouraged to innovate, integrate emerging technologies, and collaborate across departments to improve product development and maintain superior quality standards.

Candidates must possess a strong background in the electronics industry with at least 5 years of Quality Management experience.

This is an exciting opportunity for an experienced Quality leader to make a significant impact on an organization’s growth and success.

Key Responsibilities:

• Develop and implement an organization-wide quality management strategy, transitioning from ISO-9001 to ISO-9004 and integrating Six Sigma methodologies to reduce defects and improve product quality.
• Oversee quality management systems, focusing on key metrics (e.g., Cost of Poor Quality, Scrap, Yield, Return Material Authorization, Supplier Quality) to drive continuous improvement, reduce costs, and enhance efficiency.
• Lead and mentor the quality team, providing guidance on tools, training, and professional development to ensure high performance and foster a culture of continuous improvement across the organization.
• Work with product design, operations, applications, sales, and customer service teams to ensure quality is embedded across all processes, improving customer satisfaction and safety standards.
• Analyze performance data, customer feedback, and key quality metrics to drive decision-making and implement preventative actions.
• Ensure adherence to industry standards, conduct audits, and implement corrective actions to maintain high-quality standards and regulatory compliance.
• Strengthen relationships with customers and suppliers to ensure product quality meets regulatory and customer expectations, and address quality concerns promptly.
• Encourage innovation, integrate emerging technologies, and foster collaboration across departments to improve product development and maintain high-quality standards.

Requirements and Skills: 

• Bachelor's degree in Electrical or Mechanical Engineering, or a related field; 
• 10+ years of experience in quality management within manufacturing, with 5+ years in leadership.
• Proven track record in developing and implementing quality systems (ISO-9001/9004).
• Well-defined approach to managing compliance to regulatory bodies (UL, FM)
• Six Sigma (Black/Green Belt) and Lean Manufacturing experience highly desirable.
• Strong leadership, data-driven decision-making, problem-solving, and cross-functional collaboration skills.
• Expertise in quality management tools, statistical analysis, and industry standards.
• Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across various departments.
• Professional Accreditation in Quality Management or Quality Engineering (CQE, CQA, CMQ) is preferred.
• Candidates must have a background in electronics, with a minimum of 5 years of relevant experience.

What Mircom Offers: 

• A great working environment  
• Competitive salary 
• Group insurance benefits 
• Company RRSP program 

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited