Application Software Developer
(User Interface & Database Designer for Fire Alarm Configuration Utility)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom designs, develops, and integrates highly sophisticated intelligent building system related command, control, and communications systems for the industrial, commercial, and residential markets. Our designs transform large amounts of complex data into useful information that is clearly and intuitively presented on our panels, enabling emergency response or facility maintenance staff to make informed decisions in real-time. 
Software developers work in teams solving real problems brought to us by our customers. We design solutions end-to-end from the whiteboard to the white-box. Our multi-talented integrated teams of electrical, mechanical, software, and application engineers design hardware, layout PCBs, operating systems, drivers, and application level software to support Mircom’s network connected systems. 
Primarily you will be coding, building and testing software. We hold daily scrums and weekly team meetings to help keep us on track.  On occasion you will be involved in customer support and or presenting demos to internal teams and new customer prospects.
Mirom products are very flexible and usually require setup and configuration by the end user for application specific requirements prior to commissioning.  We are looking to have talented windows application software developers and programmers join our exceptional R&D team to help enhance our configuration utilities.
This job is a perfect opportunity for intermediate or senior developers that haven't been challenged appropriately in their existing careers to date. More than ten thousand customers worldwide will benefit from your contribution. Configurator software developers work both with software and hardware interacting with our QA and application teams in both on-site labs and while supporting client projects in the field remotely.
In this job, not only will you be developing the solution, but you will also be able to develop your skills in project management, product marketing, sales support, customer support and much more – think of the excitement of a start-up with the support of a seasoned team behind you.  This is a role that requires exceptional development skills as well as communication skills.  You will often find yourself working with clients in pressure packed situations to deliver solutions in real-time.
Key Responsibilities:

Work with the product design team to document and implement requirements
End to End systems verification testing
Configure, design and maintain existing application including bug fixes and feature enhancements
Prioritize work activities and meet delivery schedule
Design, develop and test solutions using C, C++, Multi-Threaded, Shell Scripting.
Conduct peer reviews of the Design and Source Code (C, C++, and Shell Scripts).
Support System Testing, Acceptance (UAT) Testing and Production changes. Debugging and Troubleshooting production issues.
Responsible for Development/Enhancement, bug fixing as well as Production Support
Attend daily and weekly team meetings to ensure that project goals are met
On occasion will be involved in customer support and/or presenting demos to internal teams and new customer prospects
Requirements and Skills: 

3+ years of experience
Degree in software engineering, electrical engineering, computer science or related field
Candidates with technical certification or diplomas in related programs with existing application portfolio for demonstration available will be considered. Current project demonstrations or work sample submittals are encouraged.
Microsoft Visual C++, MFC
Visual C# and the .Net framework
Wibu/CodeMeter Security and Encryption
MSAccess and SQLServer Database configuration, design, and maintenance
Windows 10
Knowledge of IP, Telephony, and Serial communication standards is important.
 
The job will entail working with a product design team to specify the front-end layouts, application interfaces, and overall application architecture to provide technically sophisticated solutions for our products in the high-rise residential, industrial, and commercial fire, communication, and security markets.  In depth study of peripheral device protocols and the design of interfaces to program and control devices is critical.  .
Refer to the following links to learn more about the project and our product:
FlexNet Product Page:  https://mircom.com/product-listing/fire-alarm-detection/01-network-fire-alarm/flex-net/  
FlexNet Configurator Download Page:  https://mircom.com/technical-support/documents-firmware-software-downloads/flex-net-downloads/

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
Interested applicants please forward a copy of your cover letter and resume to the HR Department.  Applicants are encouraged to submit any project documentation research papers, web links or other relevant documents that showcase their past work. Please share this job to people whom you think would be interested in a great career in a leading technology firm. 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Fire Sprinkler Designer
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The CAD Designer will convert engineers' and technicians' rough product design sketches into working documents by digitizing with computer aided design (CAD). Ensure that drawings incorporate all design features. Contributes design modifications to improve the quality and function of the product.
 
Key Responsibilities:

Engage in the preparation of detailed Computer Aided Design (CAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create AutoCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
 Skills and Qualificaions: 

Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Prefer 2- 5 years related experience.
Documentation skills.
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
 What Mircom Offers:

A great working environment with opportunities for advancement
Compensation is commensurate with experience/certifications
Group Benefits Program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:

Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
 Requirements and Skills: 

High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunities for advancement
Compensation is commensurate with experience/certifications
Group Benefits Program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Warehouse Attendant - Vaughan, ON
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:

Under the supervision of the Warehouse Supervisor, the Warehouse Attendant will be responsible for the storage, movement, receiving, preserving and staging of materials, while providing the highest quality of service to all customers. The Warehouse Attendant will also be responsible for the day-to-day monitoring of physical security in the warehouse, reporting of all security-related issues to management and any other warehouse functions that may be assigned. 
Key Responsibilities:

Print/Read picking slips from the system.
Follow procedures on RF picking slips or verbal instructions regarding duties to be performed
Pick, prepare and move customer orders and related material to checking stage for shipping process
Use an RF scanner to perform a cycle count daily and report any discrepancies to the Supervisor.
Package shipments securely on pallets, label and provide transportation documents, load trucks.
Receive and store all finished goods from final assembly or delivery carriers in a timely manner using the RF scanner system
Ensure the accuracy of shipments; confirm the quantity and part number(s) are accurate.
Sort out material by POs and process QC orders
Receive materials in the system and stamp paperwork with date and signature.
Assist Supervisor with highlighting, collecting, and filing paperwork
Operate warehouse mobile equipment including forklifts
Sort pallets and perform inventory checks
Perform safety checks and preventive maintenance; update logs when machinery is used
Maintain a clean and organized work area at all times while adhering to all health and safety policies/procedures
Perform any other related duties as required by the Supervisor
 
Requirements and Skills: 

Completion of a High School Diploma or Vocational Equivalent
Forklift Safety Training Certificate required
Comfortable working in a computer based work environment including Microsoft Office
Ability to lift up to 75Ibs frequently
Work requires walking, sitting, standing, bending/crouching, reaching, climbing ladders
Able to be detail oriented following precise instructions when processing orders
Knowledgeable of all shipping/receiving procedures applicable in Canada, USA and Internationally
Experience using RF scanners preferred
Must be able to read, understand and follow instructions/picking slips
Excellent interpersonal and communication (verbal & written English) skills
Familiar with touch screen data entering and scanning
Three years’ of experience as a warehouse attendant is an asset
Familiarity with ISO standards is an asset
Forklift experience an asset
 
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
Interested applicants please forward a copy of your cover letter and resume to HR.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
 
 
 

Assembler
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:

This position is responsible for performing any combination of following tasks to assemble electronic components, subassemblies, products, or systems: Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.
 
Key Responsibilities:

Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed
Positions and aligns parts in specified relationship to each other in jig, fixture, or other holding device
Crimps, stakes, screws, bolts, rivets, welds, solders, cements, press fits, or perform similar operations to join or secure parts in place, using hand tools, power tools, machines, and equipment
Mounts assembled components, such as transformers, resistors, transistors, capacitors, integrated circuits, and sockets, on printed circuit boards or chassis panel.
Connects component lead wires to printed circuit or routes and connects wires between individual component leads and other components, connectors, terminals, and contact points, using soldering, welding, marettes, or related bonding procedures and equipment.
Installs finished assemblies or subassemblies in cases and cabinets.
Assembles and attaches hardware, such as caps, clamps, knobs, locks, screws, wires and switches, to assemblies.
Performs intermediate assembly tasks, such as conformal coating, silk screening, masking, cutting traces, labeling assemblies.
Tends machines that press, shape, or engrave component parts
Adjusts or trims materials from components to achieve specified electrical or dimensional characteristics.
Performs on-line go-not-go testing and  inspection, using magnifying devices and Automatic Optical Inspection(AOI), measuring instruments, and electronic test equipment, to ensure parts and assemblies meet production specifications and standards.
May perform assembly, soldering or inspections under microscope or other magnifying device.
Perform loading of PCB’s in trolley, packing of panels and enclosures, stocking on skids/troleys and delivering to Raw Material or Finish Goods stock.
Requirements and Skills: 

Must be detail oriented, precise and fast learner
Must be able to read, understand and follow instructions/drawing.
Education:

Completion of a High School Diploma or Vocational Equivalent
Electronic devices assemblers that solder might require accreditation or certification
Knowledge:

Three years’ experience of electronic assembly an asset
Knowledge of electronic components and electronic assembly an asset
Familiar with touch screen data entering and scanning.
Familiar with ISO and IPC standards an asset
Skills & Abilities:

Ability to work cohesively with employees and managers as part of a team
Good interpersonal and communication (verbal & written English) skills
Ability to focus attention on details and a high level of accuracy skills
Reliable
Ability to work efficiently and effectively under pressure with simultaneous deadlines
Ability to maintain confidential information in a professional manner
Ability/willingness to learn on the job new skills through training
Physical Effort:

Lifting

50lbs plus – occasional (up to 30%), where over 50lbs lifting must be done by two people.
20 to 50lbs – frequently (10% to 100%)
1 to 20lbs – most frequently (50% to 100%)
Walking

100% of the job requires walking. 
Standing

Up to 100%
Bending/Crouching

Up to 50%
Reaching

Above shoulder height – up to 50%
At shoulder height – up to 100%
Below shoulder height – up to 100%
Climbing

20% - there is a second floor mezzanine that requires stair climbing to reach.  Ladders/rolling stairs are also located around the plant and are used to reach overstock locations.
Sitting

Up to 80%
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Fire Sprinkler Estimator
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The successful candidate will estimate new construction and repairs for existing systems.
 
Key Responsibilities:

Perform system engineering estimation to support the branch sales team
Create cost estimates consisting of materials, sub-contractors, purchased equipment, labor, and other construction-related activities to assist Sales in bidding or determining the price of a project
Utilize plans and specifications to analyze project needs and compile detailed cost estimates
Responsible for take-off and pricing of materials to ensure accuracy of quantity, size, configuration, voltage, options, etc.
Identify possible cost-saving opportunities and/or risk items that will occur on various projects
Ability to complete field surveys and assessments for fire sprinkler systems.
Skills and Qualifications:

3 years of experience with fire sprinkler systems and new construction and retrofits of multifamily and/or all types of commercial projects
Experience with a variety of system types and manufacturers
Ability to read and interpret architectural, electrical, and mechanical drawings
Proficiency in MS Office, estimating and take off tools
NICET I / II or accumulated experience
Strong knowledge of industry codes (NFPA & FFPC)
Strong written and verbal communication skills
Excellent planning and organization skills
Must have a valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunities for advancement
Compensation is commensurate with experience/certifications
Group Benefits Program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Account Manager – Security Sales (Western Canada)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified account manager with a proven sales record and an excellent understanding of security, CCTV and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of security industry and/or technology, and knowledge of current building codes would be considered an asset.
A valid driver’s licence is required.
 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 
Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm installation projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The Project Manager  oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed
Requirements and Skills

Bachelor’s degree in a technical, business or related field
Strong knowledge of Building Codes, CAN/ULC-S524 and CAN/ULC-S537 required
5+ years fire protection, construction, alarm/detection, or related project management experience
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group insurance benefits
Company RRSP program


Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Project Quotations Specialist/Estimator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
The Project Quotations Specialist/Estimator will candidate will work with the local sales team to prepare fire system project quotations for electrical contractors and distributors, and review plans and specifications to design a cost effective solution that meets all relevant codes and standards.

Key Responsibilities:

Prepare work to be accomplished by gathering information and requirements; setting priorities.
Prepare project budget by studying drawings; updating specifications; identifying and projecting costs for each elevation.
Evaluate offers to purchase by costing changes, additions, and site requirements.
Obtain bids from vendors and subcontractors by specifying materials; identifying qualified subcontractors; negotiating price.
Resolve cost discrepancies by collecting and analyzing information.
Prepare special reports by collecting, analyzing, and summarizing information and trends.
Maintain quality service by following organization standards.
Maintain continuity among corporate, regional, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contribute to team effort by accomplishing related results as needed
 
Skills and Qualifications: 

Degree or diploma in a related field
3+ years’ of experience in Estimating 
Experience in analyzing information and developing budgets
Strong attention to detail, with a focus on quality
Strong communication, problem-solving and decision making skills
Ability to work with others in a team environment 
Preference will be given to candidates with experience in building fire systems 
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume and cover letter to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited.
 

SMT Machine Operator
(Night Shift) 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Shift Time:
Monday to Friday  12:00 am – 8:30 am
Summary:
Under the supervision of the Manager, this position is responsible for the safe, accurate assembly, insertion of electronic components and other related assembly in a timely fashion, with the help of complex machinery.
Key Responsibilities:

Set-up, run and troubleshoot Auto-insertion and SMT machines with minimum down time and minimum supervision
Perform quality inspection with the aid of Automatic Optical Inspection (AOI), Golden Sample or Bills of Material (BOM) and log it on the First Off template of the Manufacturing Order (MO)
Perform safety checks and preventative maintenance as required
Maintain PCB stock accurately, ensuring cleanliness and good organization
Visually inspect all boards after processing on the machines
Manage and track stock accurately by utilizing Integrated Materials Management Software
Work in a safe and organized manner
Skills and Qualifications: 
Education:

Completion of a High School Diploma or Vocational Equivalent
Machine operator certification an asset
 
Knowledge:

At least one year of experience using Auto-insertion and SMT machinery
Ability to read work orders, follow production drawings, sample assemblies, and understand verbal instructions
Experience with current IPC class 2 standard for proper insertion, placement and reflow of components
Knowledge of appropriate materials, methods, and the tools required in various assembly processes
Knowledge of electronic components and electronic assembly is an asset
Knowledge of set-ups, programming and adjustments an asset
Soldering experience an asset
 
Skills & Abilities:

Ability to work independently as well as in a team
Good interpersonal and communication (verbal & written English) skills
Must be detail-oriented, highly accurate and able to meet tight deadlines
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods
Ability to perform mathematical functions (addition, subtraction, multiplication, division)
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Flying Probe Technician
(Night Shift) 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Shift Time:
Sunday to Monday: 12:10am – 8:10am 
Summary:
The successful candidate in this role will be responsible for operating production test equipment, troubleshooting and repairing defective products, maintaining test equipment, monitoring test performance and yield information, and providing technical support to other test operators. The Flying Probe Technician will also be responsible for testing printed circuit boards and programming a robotic flying probe machine.
Key Responsibilities:

Must have the ability to run Sprint embedded test software (Xmatic, OPT- DSCAN, -CSCAN, -ASCAN (AOI), and Boundary Scan (JTAG) Test Run Time), create golden sample test programs, and develop functional test capability
Independently program, set up and run Flying Probe test programs on printed circuit board assemblies and provide feedback to SMT area on product yields
Experience to include: downloading programs, performing setup adjustment, test execution, and report generation
Maintain and/or perform minor repairs of Flying Probe equipment including, but not limited to: maintenance, calibration/alignment, and tools/fixtures
Support Manufacturing and Engineering departments with test development and defect analysis
Interact with equipment manufacturers/representatives in a professional manner
Requirements and Skills: 

College Diploma in electronics field
Minimum 2 years of shop floor/ machine operating & electronic boards troubleshooting experience
Must know how to program, set up, and run flying probe tests.
Advanced understanding of electronic circuitry
Strong team working skills and excellent attention to detail
Must be able to lift and carry up to 50lbs
Must be proficient in English including the ability to communicate with all departments in the company
Experience working in an ISO 9001 electronics-manufacturing environment is an asset
 
 What Mircom Offers: 

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants please forward a copy of your cover letter and resume to the HR Department.  Applicants are encouraged to submit any project documentation research papers, web links or other relevant documents that showcase their past work.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
 
 

Account Manager, PMA Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic and international market, we are seeking a qualified PMA (Preventative Maintenance Agreement) sales representative with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 
Key Responsibilities:

Create new sales for PMA service and inspectors
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Develop sales opportunities with existing customers
Cold call end users, building owners and property management companies to present Mircom's products and services and solicit new business
Idenitfy and resolve customer concerns and issues
Communicate market pricing, customer needs, and competitor information and service
Requirements and Skills: 

Minimum 3+ years of technical sales experience
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, OFC fire code and building codes would be considered an asset
Must possess a car and hold a valid driver’s licence
  
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
 

General Machine Operator
(Afternoon shift 4:00 PM to 12:30 AM) 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.


Responsibilites & Duties:

Provide general support in the metal shop.
Operate machinery such as brakes & presses, shears, etc.
Load required tooling into the machine.
Produce and verify product piece to the drawing specs and identify it as “first off”
Perform maintenance as per outlined requirements.
Assemble and fit plates and sections to form structures.
Weld or bolt sections together.
Set up and operate heavy-duty metal-working machines.
Stock shelves and move material need it to machine.
Unload metal when delivered and store it.
Prepare all metal items for painting.
Follow Supervisor/Team Lead instructions.
Skills, Experience & Qualifications:

Previous experience in a metal shop environment.
Previous exposure to welding, punch press and brake press would be preferred.
Must be able to frequently lift 30lbs and up to 50lbs occasionally.
Able to work in a noisy shop environment
Must have steel-toed safety boots
Able to read blueprints
High School Diploma or equivalent
Counterbalance forklift certification need it, with minimum 6 months experience
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program


Interested applicants please forward a copy of your cover letter and resume to Human Resources.


We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Post Wave and Visual Inspection Operator/Assembler
Afternoon shift (4:20pm-12:20am)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards.
Key Responsibilities:

Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Requirements and Skills:

Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program

All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Commercial System Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified  account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 
Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
 
Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Electronics Assembler
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Responsibilities:

Assemble PCB boards with components as per set-up sheets.
Perform light soldering operations.
Inspect PCB’s after assembly.
Connects and solders lead wires to printed circuit board.
Installs finished assemblies or subassemblies in cases.
Assembles and attaches hardware such as screws, wires and switches, to assemblies.
Performs intermediate assembly tasks such as conformal coating, masking, cutting traces,, labelling assemblies.
Performs on-line “go-no go” testing and inspection using magnifying devices and Automated Optical Inspection (AOI) machine.
Working in a team environment to ensure smooth operations.
Knowledge of electronic component Identification and IPC610 standards.
Advise Supervisor or Lead Hand of any abnormal conditions
Requirements and Skills: 

Completion of a High School Diploma or Vocational Equivalent.
Minimum 2 years of experience in a Manufacturing environment is preferred.
Must be able to read, understand and follow instructions/ drawings.
Knowledge of electronic components and assembly of systems is an asset.
Familiar with ISO and IPC standards an asset.
Ability/willingness to learn on the job new skills through training.
Ability to work independently as well as in a diverse team.
Strong interpersonal skills.
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Jr. Sales Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Supporting the US North-Eastern Regional Sales Manager in identifying and seizing business development opportunities to building a strong network of loyal partners and execute Mircom’s strategy in North-East USA. The Jr. Salesperson will help to develop and maintain strong relationships with Engineered Systems Distributors (ESDs).
We are searching for a Jr. Salesperson with a general understanding of fire alarm, security and telephone access systems. The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
There are currently two openings for the position of Jr. Sales Representative. One candidate based in New England states and one based in the Mid-Atlantic states, preferably New York, New Jersey or Philadelphia.
Responsibilities:

Maintain current relationships by supporting/recommending customer service efforts, conducting follow up calls, profiling dealers, educating customers, engineers and keeping abreast of new developments in the industry.
Increase market share by seeking out new relationships through sales events, trade shows, referrals, industry contacts, warm/cold face-to-face sales calls, collaboration with other team members on sales strategies and developing plans to convert potential customers.
Visit projects and job sites to review installation procedures and practices with contractors
Proactively drive market intelligence gathering, uncover opportunities in growth verticals, and deliver sales wins in these growth areas.
Assist in implementing training in technology, products, sales skills, project registration and other efforts.
Requirements and Skills: 

Post-secondary education (or equivalent experience)
Experience and knowledge in the Fire/Security or similar industry.
Self-motivated with an entrepreneurial spirit
Strong oral and written communication skills.
Strong knowledge of PC based applications (Microsoft Outlook, PowerPoint & Excel)
Working knowledge of Microsoft Dynamics AX software would be an asset.
Possess a current valid driver’s license
Holding a NICET Level 2 or higher certification would be an asset
Technically proficient to review/discuss project plans 
Willingness to travel within the territory, including some overnight and air travel.
Responsibilities:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
Interested applicants please forward a copy of your resume to Human Resources.

   Fire Alarm Technician - Maple Ridge, BC

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Account Manager – Fire Alarm System Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally.  We are searching for a qualified account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English & French)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 

Product Technical Support Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Technical Support Representative will be responsible and accountable for providing product support and resolving technical issues via phone, e-mail and web for all Mircom product lines.
Responsibilities:

Provide product technical support for fire safety equipment and security products.
Provide troubleshooting support for installations and production.
Help resolve technical and engineering related issues that impact sales, installation, or utilization of fire safety and security products.
Identify and help resolve product quality issues through escalation process.
Simulate field problems in the technical support lab and document the results.
Respond to phone, email and web based inquiries on Mircom's fire protection and security products.
Log incoming inquiries and their resolution via Microsoft Dynamics AX.
Escalate issues that cannot be addressed directly by the Technical Support team.
Provide training and assistance to help customers learn how to use various fire alarm and communication products and accessories.
Provide, on occasion, local on-site trouble shooting support for Mircom fire protection and security products.
Requirements and Skills: 

College level graduate in Electronics or Fire Protection Technology.
Previous experience in technical support.
Previous experience in the Electronics or Fire Protection industry is preferred.
Experience with Microsoft Dynamics AX an asset.
Proficiency in Windows Operating Systems.
Ability to read, write, understand and communicate effectively in English. Knowledge of French and/or Spanish is an asset.
Ability to work independently under minimal supervision as well as function in a team environment.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.