Fire Alarm Technician

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

 
Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm installation projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The PM oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed neccessary by Service Manager 
Requirements and Skills

Bachelor’s degree in a technical, business or related field
Strong knowledge of BC Building Code, CAN/ULC-S524 and CAN/ULC-S537 required
5+ years fire protection, construction, alarm/detection, or related project management experience
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


Interested applicants please attach a copy of your resume and cover letter. 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

 
Project Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Project Manager will be responsible for managing fire alarm installation projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The PM oversees and communicates project progression from inception to completion including design, permits, material delivery, labour schedules, and field installation. 
Key Responsibilities:

Maintain project plan to keep project schedule on track
Develop a comprehensive project plan to meet schedules and budgets
Coordinate and communicate the exchange of information amongst team and with clients
Conduct Work in Progress meetings
Ensure AHJ requirements and departmental procedures are followed
Coordinate technical assistance required for installations
Manage purchases and shipments of equipment to site
Coordinate, quote & track change orders
Occasional completion of on-site technical work as deemed
Requirements and Skills

Bachelor’s degree in a technical, business or related field
Strong knowledge of Building Code, CAN/ULC-S524 and CAN/ULC-S537 required
5+ years fire protection, construction, alarm/detection, or related project management experience
Highly organized, detail-oriented, proactive and able to multi-task
Leadership skills – able to establish direction, align people, motivate and inspire
Understand and follow all published codes, standards, and unique project specifications
Excellent communication skills, oral and written
Excellent analytical, problem solving, time management and decision making skills
Must be a team player with a strong work ethic
Willingness to work a flexible schedule
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Fire Alarm Technician – Montreal, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Key Responsibilities: 

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:  

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Fluent in English and French (verbal and written).
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (Class G)
  
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
All interested applicants are asked to submit their resume.  
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Fire Alarm Technician 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 
Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 
Compensation:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Reports Coordinator 

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Service Manager, the Reports Coordinator will review all documents submitted by field service technicians and ensure consistency and accuracy of reporting. 
Key Responsibilities:

Format reports per specific formatting requirements
Track and follow up on customer inquiries 
Add suggested corrections and/or questions related to report contents 
Submit reviewed and/or revised reports to the Service Manager for approval, clarification and/or further edits
Provide exemplary and timely support to internal and external stakeholders primarily via phone and email
Communicate with field staff if there are any inconsistencies and/or omissions within reports that require clarification or correction
Escalate concerns as appropriate to Service Manager
Assist with process and quality improvements
Perform cross-functional duties, as assigned 
Provide input on process improvements to leadership
Submit final report to the appropriate internal and external stakeholders
Other duties incidental to those described herein


Requirements and Skills: 

2-3 years of related experience in the fire alarm or life safety industry
Excellent computer skills in MS Word, Excel and Outlook is required
Excellent organization and coordination skills required to ensure timeliness, comprehensiveness and accuracy of report content
Excellent communication and interpersonal skills 
Bilingual in English and French is required
Experience reviewing and editing CAN-ULCS537 and CAN-ULCS536 reports preferred 
Experience reviewing and editing NFPA reports preferred 
Microsoft AX or other CRM experience would be a strong asset

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary

Interested applicants please attach a copy of your resume and cover letter.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Field Service Supervisor - Ottawa 
 Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate will oversee Mircom’s field services operations for Ottawa. The Service Supervisor will organize and manage all service activities and oversee the performance of the Ottawa field service team to ensure smooth operations.
Key Responsibilities:

Direct responsibility over service technicians and administration staff
Responsible for maintaining and implementing standard operating procedures as established by Mircom Engineered Systems head office
Responsible for acquiring knowledge in new and existing Mircom products
Responsible for acquiring and maintaining knowledge in regards to legislation, regulations and related codes as well as ensuring that the service technicians are kept up to date
Strive to ensure that the highest levels of customer satisfaction is maintained and that customers are fully aware of other products and service plans offered by Mircom Engineered Systems
Maintaining and increasing dollar value and profitability in the service business to meet budgetary obligations and goals
Ensure technicians are equipped with the proper equipment needed to complete all jobs
Control inventory in department stock along with truck stock
Ensure technicians receive proper Health and Safety training along with product technical training
Work with the Regional Service Manager on fleet control and services
Review all reports sent in by technicians and ensure they are accurate before issuing to customers
May occasionally be required to perform technician duties
Other duties incidental to the work described herein
 
Requirements and Skills: 

5+ years of experience in the Fire Alarm industry.
3+ years of manager/supervisor experience in the Fire Alarm industry
Must have Canadian Fire Alarm Association (CFAA) Certification or comparable qualification
Electronics diploma or equivalent from an accredited college/university or documented and demonstrated trade qualification
Competency in Microsoft Office specifically Word and Excel would be an asset
Ability to work flexible hours including weekends to meet customer/technician requirements
Ability to adhere to, implement, and follow safety guidelines and procedures at all times
Strong organizational skills, a positive attitude and the ability to learn quickly
Ability to exercise sound judgement 
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communications in the English language
  
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 
 

Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Key Responsibilities:

Scheduling of technicians to conduct service calls and routine inspection services 
Provide direction and support to ensure proper scheduling of verifications
Provide support in procuring parts required for projects and service calls
Provide applicable reports and work orders to technicians
Assist with the collection of timesheets from technicians
Interact with customers and answer incoming calls
Filing
Other duties incidental to those described herein
 
 Requirements and Skills: 

Minimum 3+ years of experience in customer service/dispatching
Strong computer skills (Microsoft Office, Excel, Word, etc.)
Previous industry experience would be a definite asset
Effective communicator with all levels of customers, staff and management
Ability to work under pressure
Excellent written & oral communication skills.
Excellent interpersonal skills and customer service skills.
Must have exceptional organizational skills, willing to learn
Previous work experience in the consutruction industry considered an asset
Detail oriented
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to attach a copy of their resume and cover letter with their online application.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
 
 
 
 

Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are currently looking for a qualified Service Coordinator for our branch office who is committed to the highest level of customer satisfaction.
Key Responsibilities:

Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets
Arrange service calls with customer sites
Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skill set in the right geography
Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions
Create PO’s for subcontractors scheduled for service
Answer telephone and electronic inquiries and relay telephone calls and messages as required
Administer and manage inbound and outbound mail
Maintain confidentiality in all interactions
General office administration duties


Requirements and Skills: 

Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Excellent organizational skills
Ability to work well under pressure and meet tight deadlines
Strong customer service skills
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with a high degree of professionalism
Multi-task as required to respond to urgent issues effectively
 
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
Opportunities for career advancement

All candidates are asked to submit their resume and cover letter online.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Disclaimer:
Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 
Mechanical Designer
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Senior Mechanical Designer, the Mechanical Designer is responsible for completing production intent design for developing practical solutions to mechanical and engineering problems that may arise during technology and product development in a timely manner. In addition, the Mechanical Designer is expected to play dynamic roles in participating or leading specific projects
Position Scope and Responsibilities:

Design and develop mechanical systems to achieve functional requirements, cost targets, and requirements of certification standards.
3D CAD Design and Finite Element Analysis (FEA) of component parts for mass production.
Manage all engineering document administration including design and analysis reports, 3D CAD files, Bill of Materials (BOM), mechanical drawing release, revision changes, and receiving inspection approvals.
Knowledge of Solidwork PDM is an asset.
Design assembly jigs and fixtures
Establish relationships with suppliers for parts and components.
Author assembly instructions and quality control procedures and installation/service instructions for each new product generation.
Participate and assist in system testing.
Provide timely updates to Senior Mechanical Designer identifying project risks & issues. Proactively propose solutions and swiftly implement new strategies, initiatives, and measures as requested.
Requirements and Skills

Minimum undergraduate degree in mechanical, mechatronics, or systems design engineering plus 5+ years of work experience in product development, engineering or manufacturing.
Solid understanding and experience in all associated aspects of product development including product specifications, design, prototyping, tooling, manufacturing, budgeting, etc.
Superior knowledge of mass production methods including sheet metal, injection molding, machining, plating, and coatings.
Wide range of interest and knowledge base in multiple engineering disciplines; ability to quickly grasp and develop the subject matter expertise required to develop engineering solutions.
Superior time management and organizational skills.
A high degree of proficiency in Solidworks modeling, freehand sketching, tolerance analysis, and in detailing engineering drawings. Experience creating high-quality 3D renderings of products for investor and marketing materials. A portfolio demonstrating capabilities is useful.
A self-starter and adaptive learner.
Must be legally eligible to work in Canada.
Other Skills:

Experience with industrial design
Experience with Microsoft AX is an asset.
Knowledge of Keyshot is an asset.
Motivated to strive and succeed in a start-up environment.
Disciplined and hard working.
Exceptional communications skills – oral, written, and presentation skills.
High level of maturity, integrity and personal effectiveness.
Personal accountability and commitment to achieving and exceeding goals and objectives.
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants are encouraged to forward a copy of your resume with samples of past work and drawings produced in Solidworks to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 
Production Supervisor


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the general direction of the Production Manager, this position will lead and oversee all elements of production.
Key Responsibilities:

Provide direct oversight, training and guidance to PCB Machine Operators, Assemblers, Wave and Post wave operators  to ensure processes and work instructions are being adhered to
Coordinate the activities of employees to ensure production requirements are met while also ensuring a safe workplace
Troubleshoot equipment problems to ensure machine availability, reliability and quality.
Review Metrics on a daily basis and participate in Tiered Daily Accountability Meetings
Recommend measures to improve methods, equipment performance, quality and efficiency
Confer with other Departments and Production Supervisors, as required, to coordinate activities.
Conduct performance reviews and ensure staff adherence to policies and procedures
Develop and Produce various ad-hoc reports and metrics as requested by management
Schedule Material Orders (MOs) and assign work.
Ensure production of accurate parts/products as per drawings while maintaining quality
Order materials as per requirements of MOs, Follow up with purchasing of materials
Review and schedule incoming orders for processing by priority
Liaise with engineering regarding design changes, missing drawings and new programs which require adjustment in tools
Write requisitions for stock material, tooling and equipment
Recognize tooling requirements that will reduce labour content and/or improve quality
Set up and maintain tool dispensing and recording procedures
Source and provide justification to formulate budgets for new equipment, tooling and department layout changes
Maintenance and repair of production equipment
Receive and control the receiving of steel sheets
Control and maintain low overtime record
Responsible for department material handling of products
Responsible for cleanliness of department
Support and maintain 5S in all areas.
Monitor the red tag area(s) and disposition material in a timely manner
Provide monthly safety talks.
Understand the HSE hazards, risks and controls of the operations under their control. 
Monitor and coach/teach awareness and compliance to HSE controls. 
Integrate HSE programs and performance into continuous improvement and root cause analysis activities. 
Actively participate in the HSE behavior programs for the organization.
Respond to problems in the time defined by the Problem Escalation Process.
Coach and mentor others so that problems can be solved rapidly at all levels of the organization. 
Other duties incidental to the work described herein
Requirements and Skills

Excellent verbal communication skills are required. 
Must be able to quickly grasp the essential issues of a problem and clearly and concisely communicate the solution.
Able to work independently with minimal supervision, and yet be able to function well in a team environment. 
Ability to read, write, understand and communicate effectively in English.
Ability to perform basic mathematical functions (addition, subtraction, multiplication and division).
Ability to rapidly solve problems. For Mircom to be successful, these problems need to be corrected then need to be standardized and shared.
Must have strong communication, organizational and interpersonal skills and accurate in work habits.
Proficient in Microsoft Excel, Outlook and other MS Office programs.
Experience with MRP program (MS Dynamics or equivalent) an asset
Experience with soldering and IPC standards

What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program

Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Account Manager – Fire Alarm System Sales
EDMONTON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified  account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
 Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer:
Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Inside Sales Support Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are currently looking for a qualified Inside Sales Support Representative  for our Maple Ridge branch office who is committed to the highest level of customer satisfaction.
Key Responsibilities

Provide quotations for customers with technical accuracy and within Company pricing guidelines
Manage and develop new and existing customer relationships
Focus on sales and assigned customer accounts
Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations
Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services
Provide quotations to customers.
Assist System/PMA Sales Representative with expediting sales orders, projects and requests.
General office administration duties.
Provide product and technical information
Requirements and Skills: 

Minimum 3+ years’ experience in the fire alarm, security or electrical industry.
Post-secondary education
Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Excellent organizational skills
Ability to work well under pressure and meet tight deadlines
Strong customer service skills
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with a high degree of professionalism
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
All candidates are asked to submit their resume and cover letter to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Key Responsibilities:

Scheduling of technicians to conduct service calls and routine inspection services 
Provide direction and support to ensure proper scheduling of verifications
Provide support in procuring parts required for projects and service calls
Provide applicable reports and work orders to technicians
Assist with the collection of timesheets from technicians
Interact with customers and answer incoming calls
Filing
 
 Requirements and Skills: 

Minimum 3+ years of experience in customer service/dispatching
Strong computer skills (Microsoft Office, Excel, Word, etc.)
Previous industry experience would be a definite asset
Effective communicator with all levels of customers, staff and management
Ability to work under pressure
Excellent written & oral communication skills.
Excellent inter-personal skills and customer service skills.
Must have exceptional organizational skills, willing to learn, deadline-oriented.
Construction background would be extremely helpful.
Detail oriented
 
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
 
 
 
 

Logistics Team Leader

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Logistics and Warehouse Leader of Mircom Group of companies, the experienced Logistics Team Lead will help to develop and coordinate long range shipping scenarios with established or planned schedules. We’re looking for an innovative solution-based thinker and an “out of the box” approach provide the project with optimal solutions. The ideal candidate coordinates order allocation, replenishment, and the flow of inbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency. Lead daily management, standard work, problem solving, material flow, 5S and visual management are important.
Key Responsibilities:

Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
Monitors the work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
Schedules, allocates and sets task priorities for customer rush orders.
Using the inbound schedule assigns work to Operators and monitors the flow of work throughout the shift.
Works with the Leader to coordinate the most effective manner to organize inbound loads.
Monitors receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
Check and track load arrivals times during the shift and investigate missed deadlines for resolution.
Oversee all warehouse services including receiving, storing, shipping, handling; returned/damaged goods, maintenance, and administrative duties;
Act as a liaison between Management and front line employees;
Comply with all Health/Safety/Security programs to ensure the safety of all personnel, equipment and property;
Strive for continuous improvement in all facets of warehouse operations;
Additional duties as assigned.


Skills and Qualifications:

2+ years' experience working in a Warehouse/Distribution Centre;
Experience in leading teams will be considered an asset, as well as following: 
Direct experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value added processing and sub-assembly);
Strong customer orientation and problem solving skills;
Proven ability to delegate tasks and prioritize work;
Assist team by receiving, picking, packing, shipping, returns, value added processing and sub-assembly to ensure deadlines are met;
Certification operating materials handling equipment (MHE) is considered an asset (i.e. counter balance, reach truck, order pickers);
Excellent understanding of warehouse operations and cost structures;
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Use effective communication and listening skills
Demonstrate personal accountability and integrity
What Mircom Offers:
A great working environment with opportunity for career advancement

Competitive salary
Group Insurance benefits
Company RRSP program


For all interested applicants, please include a cover letter along with your resume. We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Account Manager – Fire Alarm System Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 
Summary:
Highly successful and poised for continued growth both in the domestic market and internationally, we are searching for a qualified  account manager with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
 
Key Responsibilities:

Visit projects and job sites to review installation procedures and practices with contractors
Develop sales opportunities with existing customers
Configure innovative solutions using Mircom products and services to competitively meet customer needs
Cold call end users, electrical contractors, consulting engineers, building owners and property management companies to present Mircom’s products and services and solicit new business
Read and interpret engineering drawings
 
Requirements and Skills: 

Post-secondary education in a related field
Minimum 3+ years technical sales experience
Strong oral and written communication skills (English)
Experience with preparing thorough quotes
Knowledge of fire alarm industry and/or technology, provincial fire code and building codes would be considered an asset.
A valid driver’s licence is required.
 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
All candidates are asked to submit their resume to Human Resources.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.