Certified Fire Alarm Technician- Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Customer Service Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. This is an in office role located at our Head Office in Vaughan.
Key Responsibilities:

Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 
Continuously seek process improvements to enhance the customer experience. 
Compile and generate reports related to customer service. 
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease. 
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence. 
Provide customer assistance with Stock checks and product support. 
Review and release orders from the logistics queue when required. 
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management. 
Requirements and Skills: 

Ability to work from Monday to Friday in office located in Vaughan from 9:30am – 6:00pm with occasional overtime and holidays. 
2+ years of experience in a customer service or help desk capacity. 
Post-secondary education preferred. 
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care. 
Ability to communicate clearly and professionally, both verbally and in writing. 
Has a pleasant, patient and friendly attitude. 
Ability to handle complaints, difficult customers, and make sound decisions. 
Excellent organizational, problem-solving, time management, and attention to detail. 
Strong work ethic, team player mentality, and accountability to customers and colleagues. 
Experience in the fire protection, communications and/or security industry would be an asset.   
Microsoft Dynamics AX experience is an asset. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 
 

Service Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Service Manager and work closely with the service and sales team. With that, from time to time, they will assist with warehouse duties as needed. This role is based out of our Edmonton Branch.
Key Responsibilities:

Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements).
Create service call work orders and schedule technicians.
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects.
Preform parts transfers from various warehouse locations.
Monitor vender assets.
Monitor tech assets and distribution.
Monitor consumable stock levels, and place restock orders as necessary.
Create work orders for vendor service.
Assist with reviewing documents for billing issues, hours, variances etc.
Create and review open work orders for resolving back logged issues-PMA and Construction.
Review documentation for work order variances in invoicing.
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales.
Document job folder and filing to virtual shared drives.
Aid with credit request from Service and Construction.
Inventory all tech assets and maintain equipment calibration schedules.
Assist with warehouse duties/tasks as needed.
Requirements and Skills: 

Minimum 3+ years’ office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Word, etc.)
Superior customer service skills
Strong interpersonal skills and team player
Ability to meet tight deadlines
Strong communication skills, written and verbal
Strong organizational skills
Ability to lift up to 50 lbs
Maintain a clean and safe environment
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Service Billing Administrator/Administateur de la Facturation des Services
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a driven and detail-oriented Bilingual English/French Service Billing Administrator with proven experience in handling all billing related activities. The Service Billing Administrator will report to the Billing Manager and work closely with the sales team. The successful candidate will be able to demonstrate accurate billing through Progress Billings or as per contract agreements, while ensuring all service revenue and cost activities are accounted for a timely manner. The candidate will be working from our office in Pointe Claire.
Key Responsibilities:

Ensure timely invoicing including maintenance of documentation supporting invoices
Document job folder-OneDrive
Processing credit card payments upon request
Resolve issues arising from actions or events involving administrative functions
Produce various reports and metrics as requested by management
Review purchase orders (vendors) for service department requirements
Assist with reviewing documents for billing issues, hours, variances etc.
Review open work orders weekly for resolving back logged issues
Review documentation for work order variances in invoicing
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales
Assist with credit requests
Update Billing Manager regarding any inconsistencies or challenges
Other duties incidental to those described herein 
Requirements & Skills:

Minimum 1-3 years office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Pivot table, Word, etc.)
Strong customer service skills
Proficiency in French and English is required
Ability to meet tight deadlines
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

 
Area Sales Manager – Montreal
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are looking for a talented Area Sales Manager to assign and direct all of the sales activities in support of commercial and residential customers throughout Quebec. You will manage some direct accounts and lead the local sales team staff to achieve our growth targets. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement
Key Responsibilities:

Direct all operational aspects including sales and administration.
Assess local market conditions and identify current and prospective sales opportunities
Develop forecasts, financial objectives and business plans
Meet goals and metrics
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other regions and headquarters on effective practices, competitive intelligence, business opportunities and needs
Collaborate with the local service team and management to ensure projects are successful.
Address customer and employee satisfaction issues promptly.
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Requirements and Skills: 

Proven sales management experience
Sufficient knowledge of modern management techniques and best practices
Ability to meet sales targets and operational goals
Familiarity with building systems (fire control and security)
Excellent organizational skills
Results driven and customer focused
Leadership and human resources management skills
Preference will be given to candidates who have experience in the construction industry 
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 
 

Warehouse Supervisor
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As the Warehouse Supervisor you will be responsible for managing and overseeing the receiving, handling, storing and packing activities within the warehouse; ensuring quality standards are met. Further, the candidate will ensure all orders are pulled, packed and shipped accurately. The ideal candidate must be detail oriented and able to multitask and track many facets of all warehouse functions. Additonally, the ideal candidate will oversee and manage inventory accuracy and cycle counts, coordinate orders and track shipping time, ultimately overseeing the fulfillment of product orders. Lastly, the candidate will also need to support and perform administrative and warehouse duties. The candidate should reside in the Greater Buffalo area or Niagara Falls as they will be working from our warehouse in Niagara Falls, NY.
Key Responsibilities:

Data entry-receive, track and allocate material into inventory or other warehouse locations
Inspect inbound shipments for damage and/or missing material
Pick, pack, label and verify material for outbound shipments
Answer phone calls, emails and respond in timely manner in regard to shipments, carrier pricing, transfers and sales team
Use online portals for data entry/courier shipping labels/Bill of Ladings (Ups-worldship, Fedex, other LTL carriers.)
Sort incoming RMA’s and work with RMA dept to create invoices/send to Head Office
Communicate discrepancies to appropriate locations, departments
Ensure work environment is clean, empty trash cans, replace trash liner, sweep work areas, and bathrooms, refill soap, paper towels in restrooms
Assist with receiving, packaging and shipping
Perform and oversee cycle count, report on overstock, shortages, damaged or missing goods
Perform timely report claims/damaged or missing material
Oversee time keeping of employees
Report any Health & Safety issues
Operate power-jack/pallet jack/scale/dock plate used in daily movement of stock
Requirements & Skills:

Completion of secondary high school diploma or equivalent.
Knowledge of Microsoft Office applications, such as Word, Excel and PowerPoint
5+ years of experience in a supervisory role in any manufacturing or distribution industry.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with others.
Strong problem-solving skills and the ability to make sound decisions under pressure.
Attention to detail and a commitment to maintaining high standards of quality and accuracy
Stand for long periods of time.
Some heavy lifting 50-75 pounds
At times must reach, kneel, bend to store or pull items for orders
Reside in Greater Buffalo or Niagara Falls
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Fire Alarm Designer
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The successful candidate will design and estimate new construction and estimate repairs for existing systems.
 
Key Responsibilities:

Perform fire alarm system engineering design and produce engineering shop drawings
Provide technical support to project manager, field technicians and CAD operators by analyzing customer’s needs, engineer’s specifications and floor plan
Develop solutions to new or existing system applications
Review job construction plans, specifications, survey information, sales sketches, estimates, take off sheets and ensure design work is under budget
Review submittals with sales and delivery teams and lead team to obtain hardware submittal approval
Provide technical assistance to the sales team in the analysis and interpretation of job documents and code requirements during the bidding and estimating phase

Skills and Qualifications: 

2 years of experience with fire alarm installation and new construction and retrofits of multifamily and/or all types of commercial projects.
2 years of experience with fire alarm design using AutoCAD
Experience with a variety of system types and manufacturers
Ability to read and interpret architectural, electrical and mechanical drawings
Proficiency in MS Office
FASA / BASA License, Nicet I / II or accumulated experience
Electrical background with strong knowledge of industry codes (NFPA, FFPC & NEC)
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass background check and drug test
 
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Certified Fire Alarm Technician-Ottawa(ON)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

PCB Manufacturing Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the PCBA Supervisor, the PCBA technician is responsible for maintaining and supporting all facility and production equipment in PCBA, performing PM on all production/process equipment as per the PM program as needed.
Key Responsibilities:

Maintain, set-up and program all auto-insertion and SMT equipment
Maintain all Preventive Maintenance logs in PCBA department
Recommend and maintain required inventory of Machines spare parts
Train operators on the autonomous maintenance SOS and work with TPM team to continuously improve the OEE of the equipment.  Respond rapidly to Andon signals in the area, resolve issues and participate in 5 why analysis. Maintain all hard copy of files and computer programs up to date / Back up all programs
Advise Supervisor or Lead Hand of any abnormal conditions
Keep down time of the machine at a minimum
Health and Safety responsibilities / Regular inspection of facilities
Offer suggestions for continual improvement
Lead team efforts for following Standardized Work.
Provide first line of defense for problem solving.
Fix problems when they arise.
Meet Safety, Quality, Output, Operational Availability, Productivity and Cost Targets
Participate in daily team meetings at work area.
Skills and Qualifications:

Electronic Engineering diploma or equivalent work experience with minimum 5 years.
Understand Electronic schematic drawing
Must have auto insertion and pick&place machine program experience
Experience with PCBA process including paste printer, pick and place, SMT reflow SPI, AOI, Wave Solder and Flying probe Test
Experience with Samsung pick and place machine will be an asset
Good working knowledge of reflow profiles
Experience with SPI/AOI programing
Experience with SPRINT4510 Flying probe machine will be an asset
Experience with IPC and Quality control knowledge will be an asset
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 
 

 
Project Manager (Engineering)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
We are looking for an experienced Project Manager to join our team. The Project Manager will be responsible for managing fire alarm installation and panel projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The Project Manager will oversee and communicate project progression from inception to completion including design, permits, material delivery, labour schedules and field installation. 
This position will play a critical role in overseeing the successful completion of projects and managing all elements of a project including: scope, budget schedule, finance, risk, quality and resources while maintaining the required level of quality for all assigned projects.
Key Responsibilities:

Drive the overall schedule for the end to end product development to validation and certifications from cross functional teams: Hardware, Firmware and Software Engineering, Mechanical and Industrial Design, Validation, Quality Assurance and UL/FM Certifications.
Coordinate internal resources and third parties/vendors for successful execution of projects.
Outline tasks involved in the project, follow up, monitor progress and provide regular update to team and management regarding the state of the project including risks, concerns, milestones and proposed solutions. Communicate any changes affecting project.
Lead cost analysis and monitor cost of projects. Assist with the validation of plans for approval.
Prepare and review documents relevant to the project including Marketing Requirements, Product Design Specification, Statement of Work, Test Plans and Reports.
Work closely and collaborate with other departments such as Production and Supply Chain to ensure the timely supply of components and materials, prototypes, samples and products.
Bring together the various project stakeholders, encourage mutual collaboration and build a positive team environment and apply agile methods.
Think critically to innovate, improve current processes and schedules while focusing on finding solutions.
Able to handle and coordinate multiple diverse assignments or projects and tasks successfully and ensure smooth operations.
Requirements and Skills:

University Degree or College Diploma.
3+ years of experience in technical project management with a proven track record of delivering projects.
Proven ability to lead cross functional teams through the development process, in the following disciplines: Hardware, Firmware and Software engineering, Mechanical and Industrial design, Validation and Quality Assurance and exposure to UL/FM/FCC certifications.
Excellent verbal and written communication skills are required to interface with peers and to report information to senior leadership as well as strong interpersonal and presentation skills.
Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, high-pressure environment.
Ability to define and prioritize work for the development team with attention to detail.
Strong time management skills including prioritization, management of multiple projects concurrently, and ability to respond quickly and efficiently to changes.
Ability to execute strategies and tactics, build relationships, organize processes, think analytically and critically.
High energy, flexible, detail oriented and adaptable team player in a fast-paced environment.
Strong understanding of analytics and presenting key metrics.
Strong customer focus, business acumen and understanding of business operations.
Experience with Waterfall and Agile development methodologies and how to apply this to Hardware.
Proficiency in Microsoft Office and Project Management tools.
Attention to detail is an essential job skill.
Experience in Fire and Alarm industry is an asset.
PMP or Scrum Certification is an asset.
Experience working in a Manufacturing setting is an asset.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Quality Assurance Analyst-Building Automation System(BAS)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Mircom Group of Companies is seeking a Quality Assurance Analyst for our Building Automation System (BAS) and related smart building products.  The successful candidate will be responsible for verification and stability testing of our products.
Key Responsibilities:

Develop test strategies and procedures for design verification of network controllers, field controllers and system configuration tools.
Develop documentation of test procedures and regression test plans.
Perform feature, functional, stability, and regression testing of products.
Design, implement, and manage own lab test networks.
Coordinate testing activities with the rest of the BAS team.
Assist in reproducing customers’ issues in the QA lab.
Provide feedback to developers to improve the usability of the products.
Maintain a high level of workmanship quality throughout test-cycles.
Maintain a clean and professional work environment.
Requirements and Skills: 

Diploma in electrical, electronics, electro-mechanical, mechatronics, robotics, building automation, programmable logic controllers, PLC or related technology.
Strong written and oral communication skills.
Self-motivated and works well in a team environment
Experience with Issue tracking, development and management tools i.e. JIRA, Zephyr, Playwright etc.
Experience within Building Automation, Fire, Security, or similar industries.
Experience with Building Automation Systems, and/or Programmable Logic Controllers.
Understanding of networking equipment setup, operation, and concepts.
Experience with Microsoft Windows Operating Systems.
Experience working with electronic circuitry, and engineering lab test equipment.
Experience with product installation and configuration including hand tools.
2+ years of related work experience.
JavaScript programming experience.
C/C++ programing experience.
Soldering experience (through hole, surface mount, de-soldering).
Circuit debugging and troubleshooting experience.
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Order Management Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Inventory Coordinator is responsible for managing the distribution of inventory across North America to ensure timely and accurate fulfillment of orders. Key duties include generating transfer orders, creating and monitoring Open Order Reports, and collaborating with sales, purchasing, and manufacturing teams to address stock requests and resolve discrepancies. The role involves ensuring FIFO allocation, managing outdated or obsolete inventory, and troubleshooting issues across various departments. Additionally, the coordinator will assist with product holds, training, and other tasks as needed to support overall operational efficiency.
Key Responsibilities:

Review, respond to, and assist with requests via email and phone, including ETA inquiries, product holds, and issues raised by managers, sales, and CSRs.
Determine ETAs by reviewing on-hand inventory, supplier reports, and lead times; collaborate with other teams if ETAs cannot be determined immediately.
Assist with resolving order issues in the system, identifying problems or escalating unresolved issues to the appropriate department for resolution.
Handle product-related questions, issues, and replacement requests, investigating and resolving or directing issues to the correct team.
Lift holds on products as requested by departments to facilitate order processing.
Manage stock allocation during supply shortages, ensuring fair distribution across regions while applying FIFO principles.
Requirements and Skills: 

Minimum 3 years of inventory management experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Word, etc.)
Strong interpersonal skills and team player
Excellent customer service skills
Ability to meet tight deadlines
Strong communication skills, written and verbal
Strong organizational skills
What Mircom Offers:

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Business Development Manager - New England Region
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 Summary:
Reporting directly to the Director of US Sales, this regional role of Business Development Manager will identify and seize new business development opportunities to build a strong network of loyal partners and execute Mircom’s strategy. The sucessful candidate will develop and maintain strong relationships with Engineered Systems Distributors (ESDs). The Regional Business Development Manager will oversee the New England region and must reside within the indicated territory.
Key Responsibilities:

Execute Mircom’s strategic plans, while upholding Mircom’s values at all times.
Meet or exceed the territory’s revenue and customer targets.
Increase market share by seeking out new relationships through sales events, referrals, industry contacts, warm/cold face-to-face sales calls, collaboration with other team members on sales strategies and developing plans to convert potential customers. 
Maintain current relationships by supporting/recommending customer service efforts, conducting follow up calls, profiling dealers, educating customers, engineers and keeping abreast of new developments in the industry. 
Proactively drive market intelligence gathering, uncover opportunities in growth verticals, and deliver sales wins in these growth areas.
Assist in implementing training in technology, products, sales skills, project registration and other efforts.
Participate in industry events including trade shows/association programs. 
Requirements and Skills:

1 to 3 years Sales Management Experience.
Bachelor’s Degree in Marketing, Business, Engineering or similar field.
2+ years of experience in the Fire/Security or similar industry.
Self-motivator with proven organizational track record.
Strong oral and written communication skills.
Strong knowledge of PC based applications (Microsoft Outlook, PowerPoint & Excel).
Working knowledge of Salesforce CRM software would be an asset.
Possess a current valid driver’s license.
Hold a NICET certification is a bonus.
Technically proficient to review/discuss project plans.
Willingness to travel within the territory, including some overnight and air travel.
Must reside in one of the states within the territory
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
*Employment is contingent upon the successful completion of background checks.
 

BAS Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom Group of Companies is searching for a Building Automation Systems (BAS) Technician. The successful candidate will be responsible for commissioning projects, perform on-site testing, on call service and scheduled service work on BAS.
Key Responsibilities:

Proper start-up and commissioning of projects assigned by the Project Manager or Project Engineer.
Perform point-to-point checkout as per procedures, complete project commissioning documentation, download application software and perform software/hardware calibration required for proper equipment and system operation.
Perform on-site testing of the application programming and check on-line operation of the graphical user interface.
Maintain working as-built project drawings/documentation, archive project user files and perform warranty related service calls.
Coordinate with estimators and installation electricians to ensure projects are completed on time and as per code, standards and contract requirements.
Perform on call service and scheduled service work on BAS.
Requirements and Skills: 

Previous experience with HVAC DDC / BAS controls products and tools with working knowledge of HVAC DDC/BAS control system installations, programming, graphical user interfaces, system integrations, start-up, checkout and commissioning.
3-5 years of experience in the controls industry including commissioning, software operation, calibration, field services and troubleshooting.  
Previous experience on construction projects; knowledgeable in the construction contracting industry with emphasis in mechanical/electrical fields
Knowledgeable in DDC control theory and applications pertaining to the HVAC industry.
Knowledgeable in servers, network equipment and environments.
Able to interpret drawings, assist with estimation/design and implement projects and service contracts.
Obtain minimum security clearance and pass a criminal background check.
Ability to communicate effectively in English (verbal, written and aural ability)
Valid driver’s license with clean abstract
Proficient in the use of Microsoft Office
2-4 year technical degree plus technical training/certifications would be an asset
Experience with pneumatic controls and the Schneider BAS product line (Andover Continuum) would be preferred
Working Conditions:

Exposure to dust and the elements while working outside
Able to work at heights and remain in static positions and/or in confined spaces for duration of shift
Able to visit job construction hard hat areas, climb stairs, maneuver in and around pipe work and air ducts and work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
Able to work flexible hours including some night shift work.
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

   Executive Assistant
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary: 
We are a private, family-owned company with diverse interests in real estate, investments, and entrepreneurship. We are looking for a skilled, organized, and motivated individual to support our Founder and CEO. This role involves acting as a liaison between the senior executives, employees, suppliers, and contacts, with a focus on handling personal and business matters for the ownership group. A high level of confidentiality is essential.
Key Responsibilities:
Personal Business & Property Management:

Manage and maintain documents, including a master lease file and lease timelines.
Track lease calendar deadlines, rent changes, and communication with property management companies.
Coordinate tenant relations, including rent collection, deposits, and handling tenant issues.
Collaborate closely with Finance and Legal teams.
Track and manage bills, payments, taxes, utilities, and maintenance fees.
Complete various administrative and personal tasks as requested by Executives.
 Corporate Responsibilities:

Facilitate management meetings and record minutes.
Oversee day-to-day Executive Office operations, including stocking and upkeep of the Executive kitchen, bathroom supplies, and office cleanliness.
Manage ownership calendars, including scheduling travel, hotel arrangements 
Handle visiting executives and guests
Manage corporate credit cards and healthcare tracking.
Track corporate donations and budget allocations, works closely with Finance for payment releases.
Coordinate with suppliers, insurance companies, accountants, lawyers, and bankers on required tasks.
Interface with guests, clients, and international offices.
 Event Planning and Committee Involvement:

Support the organization of corporate events, including luncheons and meetings involving national and international guests, government representatives, and other notable figures.
Participate in the Health & Safety and Social Committees.
Organize and manage internal and external events, such as luncheons, coffee meetings, and corporate social gatherings.
Requirements and Skills:

Minimum college diploma in Administration or related field.
5+ years of experience as a C-Level Executive Assistant.
Advanced proficiency in Microsoft Office 360, including Teams, Excel, Word, and PowerPoint.
Excellent organizational, calendar management, and multi-tasking skills.
Experience in property management and familiarity with financial statements, legal documents, and leases.
High attention to detail, confidentiality, and accuracy.
Excellent written and verbal communication skills.
Intermediate math skills, proactive problem-solving, and a “can-do” attitude.
Interpersonal skills with a service-oriented approach and strong sense of hospitality.
 What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
  

Metal Shop Supervisor
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the general direction of the Senior Production Manager, this position will lead and oversee all elements of production in the Metal Shop.
Key Responsibilities:

Supervise and direct daily activities in the metal shop, ensuring that projects are completed safely, on time, and to quality standards.
Implement strategies to enhance safety, morale, and productivity, fostering a positive work environment.
Supervise, train, and provide guidance to Machine Operators and Laborers, ensuring compliance with processes and work instructions.
Conduct performance reviews, address any issues proactively, and enforce adherence to policies, procedures, and health and safety regulations.
Oversee production schedules, prioritize incoming orders, and ensure production accuracy per specifications.
Coordinate closely with Engineering to address design changes, tooling adjustments, and new program requirements.
Review key performance metrics daily, participate in accountability meetings, and produce ad-hoc reports for management to drive continuous improvement.
Oversee material orders (MOs), manage inventory, control overtime, and schedule resources to meet strict deadlines.
Ensure effective resource allocation while maintaining a clean, organized department.
Identify and implement improvements in methods, equipment, and efficiency.
Promote 5S standards, encourage problem-solving at all levels, and ensure issues are standardized and communicated across teams.
Supervise the selection of new equipment and tooling, preparing budget justifications for necessary improvements in department operations.
Coach and mentor team members to foster problem-solving skills and support their professional growth within the organization.
Perform additional supervisory duties as required to support department and organizational goals.
Requirements and Skills: 

High School diploma or GED.
Proven supervisory experience in a manufacturing or metal shop environment.
Excellent communication skills with the ability to assess and resolve problems efficiently.
Ability to work both independently and collaboratively within a team setting.
Proficiency in MS Excel, Outlook, and other Office programs; experience with MRP systems (MS Dynamics or similar) is an asset.
Knowledge of CNC Turret Punching Machines, Spot Welding, Press Brake, and Stud machines.
Ability to perform basic math 
Great verbal and written communication skills
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Lead, Business Analyst
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Lead Business Analyst (D365) will play a pivotal role in understanding and translating business needs into functional requirements for our Dynamics 365 systems. This role requires a strong analytical mindset, exceptional communication skills, and hands-on experience with D365 functionalities. You will collaborate closely with stakeholders, including business users and IT teams, to ensure our D365 solutions effectively support business objectives and drive operational excellence. The role is situated in our head office in Vaughan, ON.
Key Responsibilities:

Work with business stakeholders to gather, analyze, and document business requirements. Translate these requirements into functional specifications for Dynamics 365 solutions.
Leverage your knowledge of Dynamics 365 (CRM/F&O) to provide functional support and guidance. Configure D365 modules as needed to align with business processes.
Analyze existing business processes and workflows. Identify opportunities for process improvements and efficiency gains through the use of D365.
Design and recommend solutions within D365 to address business needs. Ensure that proposed solutions are scalable, maintainable, and aligned with best practices.
Develop training materials and conduct training sessions for end-users. Provide ongoing support and troubleshooting for D365-related issues.
Assist in the planning and execution of D365 implementation projects. Work with project managers to ensure timely delivery of solutions.
Coordinate and conduct testing of D365 solutions to ensure they meet the defined requirements and quality standards. Facilitate user acceptance testing (UAT).
Maintain comprehensive documentation of business requirements, solution designs, and process workflows. Ensure documentation is updated and accessible.
Requirements & Skills: 

Bachelor’s degree in Business Administration, Information Technology, or a related field.
Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Fundamentals or CBAP) are a plus.
Proven experience as a Business Analyst, with at least 2 years of hands-on experience with Microsoft Dynamics 365 (CRM/ERP).
Proven analytical skills with strong ability to analyze data, recognize patterns, and solve problems.
Strong Critical Thinking skills to evaluate information and arguments, making reasoned judgments.
Fanatical attention to detail with precision in carrying out tasks and spotting errors or inconsistencies.
Strong interpersonal skills - verbal and written
Highly motivated and ability to work independently
Strong team player
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Bi Lingual Service Billing Administrator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a driven and detail-oriented Fluent Bilingual English/French Service Billing Administrator with proven experience in handling all billing related activities. The Service Billing Administrator will report to the Billing Manager and work closely with the sales team. The successful candidate will be able to demonstrate accurate billing through Progress Billings or as per contract agreements, while ensuring all service revenue and cost activities are accounted for a timely manner. The candidate will be working from our Head Office in Vaughan.
Key Responsibilities:

Ensure timely invoicing including maintenance of documentation supporting invoices
Document job folder-OneDrive
Processing credit card payments upon request
Resolve issues arising from actions or events involving administrative functions
Produce various reports and metrics as requested by management
Review purchase orders (vendors) for service department requirements
Assist with reviewing documents for billing issues, hours, variances etc.
Review open work orders weekly for resolving back logged issues
Review documentation for work order variances in invoicing
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales
Assist with credit requests
Update Billing Manager regarding any inconsistencies or challenges
Other duties incidental to those described herein 
Requirements & Skills:

Minimum 1-3 years office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Pivot table, Word, etc.)
Strong customer service skills
Proficiency in French and English is required
Ability to meet tight deadlines
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

  Certified Fire Alarm Technician-GTA


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 

   Certified Fire Alarm Technician


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.