Account Manager, PMA Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Highly successful and poised for continued growth both in the domestic and international market, we are seeking a qualified PMA (Preventative Maintenance Agreement) sales representative with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, OFC fire code and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL

 
Key Responsibilities:

Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20 
 Skills and Qualificaions: 

Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince 
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:

Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
 Requirements and Skills: 

High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Fire Sprinkler Estimator
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The successful candidate will estimate new construction and repairs for existing systems.
 
Key Responsibilities:

Perform system engineering estimation to support the branch sales team
Create cost estimates consisting of materials, sub-contractors, purchased equipment, labor, and other construction-related activities to assist Sales in bidding or determining the price of a project
Utilize plans and specifications to analyze project needs and compile detailed cost estimates
Responsible for take-off and pricing of materials to ensure accuracy of quantity, size, configuration, voltage, options, etc.
Identify possible cost-saving opportunities and/or risk items that will occur on various projects
Ability to complete field surveys and assessments for fire sprinkler systems.
Skills and Qualifications:

3 years of experience with fire sprinkler systems and new construction and retrofits of multifamily and/or all types of commercial projects
Experience with a variety of system types and manufacturers
Ability to read and interpret architectural, electrical, and mechanical drawings
Proficiency in MS Office, estimating and take off tools
NICET I / II or accumulated experience
Strong knowledge of industry codes (NFPA & FFPC)
Strong written and verbal communication skills
Excellent planning and organization skills
Must have a valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Manager of Training and Development
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Manager Training and Development at Mircom Group of Companies will be responsible for leading the strategic direction, design, and continuous improvement of all training programs across the organization. This highly visible role requires a candidate with a strong understanding of technical training and development, who will lead and integrate those initiatives and practices across different areas across the organization. This role is critical in ensuring employees, partners, and customers are equipped with the technical expertise and professional skills needed to thrive in the fire alarm, life safety, and security systems industry. We require an authentic, creative, forward thinking and diverse leader with a strong organizational mindset with excellent communication skills and with the strong ability to work cross-functionally with others.
 Key Responsibilities:

Training Strategy & Team Management: Develop and lead a comprehensive training strategy aligned with business goals, and manage a high-performing team to deliver world-class technical training.
Program Development & AI Integration: Oversee the design of technical and non-technical training for employees, partners, and departments, while integrating AI technologies to enhance content creation and training delivery.
Certifications & Compliance: Implement and manage technical certification programs, ensuring adherence to industry regulations (NFPA, UL, ULC), and ensure all training programs comply with safety standards and industry best practices.
Collaboration & Content Development: Collaborate with product, engineering, and service teams to ensure training content is current, relevant, and aligned with the latest innovations and standards. Customize curricula to meet department-specific needs.
Training Delivery & Monitoring: Ensure high-quality delivery of in-person and virtual training, utilizing AI tools for scalability, and track performance metrics to assess program effectiveness.
Stakeholder Engagement & Reporting: Partner with department heads and HR to address training needs, report on key performance indicators, and maintain records of participation and certifications. Serve as a liaison with external accreditation organizations.
Requirements and Skills: 

Bachelor’s degree in Business, Education, Human Resources, or a related field (advanced degrees or certifications, such as NFPA, are a plus).
7-10 years of experience in a training leadership role, preferably within fire alarm, life safety, or security systems.
Expertise in designing and delivering technical training programs with a strong understanding of industry regulations and standards.
Excellent leadership, communication, project management, and organizational skills.
Proficiency in learning management systems (LMS), AI-driven content tools, and training technologies.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Bilingual Customer Service Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Bilingual Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. 
Key Responsibilities:

Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 
Continuously seek process improvements to enhance the customer experience. 
Compile and generate reports related to customer service. 
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease. 
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence. 
Provide customer assistance with Stock checks and product support. 
Review and release orders from the logistics queue when required. 
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management. 
Requirements and Skills: 

Ability to work from Monday to Friday in office located in Pointe Claire from 9:30am – 6:00pm with occasional overtime and holidays. 
2+ years of experience in a customer service or help desk capacity. 
Post-secondary education preferred. 
Fluent in French and English
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care. 
Ability to communicate clearly and professionally, both verbally and in writing. 
Has a pleasant, patient and friendly attitude. 
Ability to handle complaints, difficult customers, and make sound decisions. 
Excellent organizational, problem-solving, time management, and attention to detail. 
Strong work ethic, team player mentality, and accountability to customers and colleagues. 
Experience in the fire protection, communications and/or security industry would be an asset.   
Microsoft Dynamics AX experience is an asset. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 
 

Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking an experienced and dynamic Director of Quality & Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design, manufacturing and testing, sales, service, and process improvements. This senior leadership role will be responsible for ensuring that our products and services meet the highest quality standards and regulatory requirements. The ideal candidate will have extensive experience in quality management, a deep understanding of ISO standards, and a strategic mindset to drive the company’s quality objectives forward.
Key Responsibilities:

Develop and implement an organization-wide quality management strategy, transitioning from ISO-9001 to ISO-9004 and integrating Six Sigma methodologies to reduce defects and improve product quality.
Oversee quality management systems, focusing on key metrics (e.g., Cost of Poor Quality, Scrap, Yield, Return Material Authorization, Supplier Quality) to drive continuous improvement, reduce costs, and enhance efficiency.
Lead and mentor the quality team, providing guidance on tools, training, and professional development to ensure high performance and foster a culture of continuous improvement across the organization.
Work with product design, operations, applications, sales, and customer service teams to ensure quality is embedded across all processes, improving customer satisfaction and safety standards.
Analyze performance data, customer feedback, and key quality metrics to drive decision-making and implement preventative actions.
Ensure adherence to industry standards, conduct audits, and implement corrective actions to maintain high-quality standards and regulatory compliance.
Strengthen relationships with customers and suppliers to ensure product quality meets regulatory and customer expectations, and address quality concerns promptly.
Encourage innovation, integrate emerging technologies, and foster collaboration across departments to improve product development and maintain high-quality standards.
Requirements and Skills: 

Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field; advanced degree preferred.
10+ years of experience in quality management within manufacturing, with 5+ years in leadership.
Proven track record in developing and implementing quality systems (ISO-9001/9004).
Six Sigma (Black/Green Belt) and Lean Manufacturing experience highly desirable.
Strong leadership, data-driven decision-making, problem-solving, and cross-functional collaboration skills.
Expertise in quality management tools, statistical analysis, and industry standards.
Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across various departments.
Professional Accreditation in Quality Management or Quality Engineering (CQE, CQA, CMQ) is preferred.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

PCBA Supervisor
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the general direction of the Production Manager, the PCBA Supervisor will lead and oversee all elements of production in the PCBA department. The PCBA Production Supervisor will be accountable and responsible for managing departmental safety including policies and procedures. The successful candidate will oversee environmental controls, plant production including quality control, development of production employees, protection of equipment and departmental cost control.
Key Responsibilities:

Provide direct oversight, training and guidance to PCB Machine Operators, Assemblers, Wave and Post wave operators to ensure processes and work instructions are being adhered to.
Coordinate the activities of employees to ensure production requirements are met while also ensuring a safe workplace.
Troubleshoot equipment problems to ensure machine availability, reliability and quality.
Review Metrics daily and participate in Tiered Daily Accountability Meetings.
Recommend measures to improve methods, equipment performance, quality and efficiency.
Confer with other Departments and Production Supervisors, as required, to coordinate activities.
Conduct performance reviews and ensure staff adherence to policies and procedures.
Develop and produce various ad-hoc reports and metrics as requested by management.
Schedule Material Orders (MOs) and assign work.
Ensure production of accurate parts/products as per drawings while maintaining quality.
Order materials as per requirements of MOs, Follow up with purchasing of materials.
Review and schedule incoming orders for processing by priority.
Liaise with engineering regarding design changes, missing drawings and new programs which require adjustment in tools.
Write requisitions for stock material, tooling and equipment.
Recognize tooling requirements that will reduce labour content and/or improve quality.
Set up and maintain tool dispensing and recording procedures.
Source and provide justification to formulate budgets for new equipment, tooling and department layout changes.
Maintenance and repair of production equipment.
Control and maintain low overtime record.
Responsible for department material handling of products.
Responsible for cleanliness and organization of the department.
Support and maintain 5S in all areas.
Monitor the red tag area(s) and disposition material in a timely manner.
Provide monthly safety talks.
Understand the HSE hazards, risks and controls of the operations under their control. 
Monitor and coach/teach awareness and compliance to HSE controls. 
Integrate HSE programs and performance into continuous improvement and root cause analysis activities. 
Actively participate in the HSE behavior programs for the organization.
Respond to problems in the time defined by the Problem Escalation Process.
Coach and mentor others so that problems can be solved rapidly at all levels of the organization. 
Other duties incidental to the work described herein.
Requirements and Skills:

College Diploma or equivalent
Program related to manufacturing electronics is considered an asset.
5+ years of Supervisory experience in manufacturing/production.
Excellent verbal, written and listening skills are required.
Ability to perform basic mathematical functions (addition, subtraction, multiplication and division).
Ability to rapidly solve problems; to be successful these problems need to be corrected then need to be standardized and shared. 
Excellent mentoring, motivation, coaching and people management skills.
Leadership training is considered an asset.   
Must be detail oriented with attention to accuracy.
Strong sense of urgency.
Must be able to prioritize and multitask .
Proficient in Microsoft Excel, Outlook and other MS Office programs.
Experience with MRP program (MS Dynamics or equivalent) an asset.
Experience with soldering and IPC standards. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 
       

   Certified Fire Alarm Technician- Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Customer Service Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. This is an in office role located at our Head Office in Vaughan.
Key Responsibilities:

Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 
Continuously seek process improvements to enhance the customer experience. 
Compile and generate reports related to customer service. 
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease. 
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence. 
Provide customer assistance with Stock checks and product support. 
Review and release orders from the logistics queue when required. 
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management. 
Requirements and Skills: 

Ability to work from Monday to Friday in office located in Vaughan from 9:30am – 6:00pm with occasional overtime and holidays. 
2+ years of experience in a customer service or help desk capacity. 
Post-secondary education preferred. 
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care. 
Ability to communicate clearly and professionally, both verbally and in writing. 
Has a pleasant, patient and friendly attitude. 
Ability to handle complaints, difficult customers, and make sound decisions. 
Excellent organizational, problem-solving, time management, and attention to detail. 
Strong work ethic, team player mentality, and accountability to customers and colleagues. 
Experience in the fire protection, communications and/or security industry would be an asset.   
Microsoft Dynamics AX experience is an asset. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited