Chef d’équipe – Entrepôt
Pointe Claire, QC
Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
Le ou la Chef d’équipe – entrepôt sera responsable d’organiser l’inventaire, d’analyser les informations liées aux expéditions entrantes et de superviser l’ensemble des activités liées à l’entrepôt. La personne retenue devra également gérer la réception des pièces destinées à l’inspection de la qualité (CQ), fournir la documentation complète pour toutes les expéditions, et veiller à l’entretien préventif de l’ensemble des équipements, instruments et machines.De plus, cette personne jouera un rôle clé dans la gestion de la santé et sécurité au sein de l’entrepôt.Ce poste est permanent, à temps plein, situé à Pointe-Claire, QC  et le ou la titulaire travaillera à notre établissement situé à Pointe-Claire.
Principales responsabilités:

Superviser l’équipe de l’entrepôt de Pointe-Claire (composée de 5 préposés à l’entrepôt) afin de s’assurer que toutes les commandes de vente de produits soient préparées et emballées avec précision et dans les délais.
Maintenir l’inventaire en identifiant, étiquetant et rangeant les matériaux et fournitures en stock.
Consigner l’emplacement de l’inventaire afin d’assurer un suivi précis.
S’assurer que tous les matériaux sont placés aux bons endroits sur les étagères.
Veiller à ce que les étagères de l’entrepôt et les matériaux soient bien rangés.
Consigner toutes les expéditions reçues en enregistrant les unités reçues.
Rapporter tout dommage ou toute anomalie au gestionnaire de l’entrepôt.
Effectuer des inspections complètes de toutes les livraisons entrantes.
S’assurer que l’équipe de l’entrepôt respecte toutes les politiques de l’entreprise, les procédures opérationnelles normalisées ainsi que les consignes de santé et sécurité.
Consigner les expéditions de produits en enregistrant les unités expédiées.
S’assurer que les bordereaux d’expédition sont générés à des fins de facturation.
Créer les étiquettes d’expédition et la documentation pour acheminer les commandes aux bons endroits.
Réceptionner les bons de commande (BC) et les documents de transfert internes.
Assurer la gestion de la sécurité dans l’entrepôt.
Veiller à ce que toutes les consignes de santé et sécurité soient strictement suivies.
Entretenir l’équipement de manutention en effectuant des inspections avant utilisation.
Vérifier que l’équipement est en bon état et signaler tout problème sans délai.
Identifier, prélever, emballer, mettre en caisse, charger et sécuriser les produits pour l’expédition.
Veiller à ce que toutes les préparations soient faites efficacement et avec précision pour respecter les échéances.
Maintenir la propreté et l’ordre dans l’entrepôt.
Garder un environnement de travail propre et organisé pour favoriser la sécurité et l’efficacité.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Exigenceéts et Compences:

Diplôme d'études secondaires ou équivalent.
Expérience confirmée de 1 à 3 ans dans un rôle de chef d'équipe ou de superviseur d'entrepôt.
Solides compétences en matière d'organisation et de gestion des stocks.
Capacité à analyser et à documenter avec précision les informations relatives à l'expédition.
Connaissance des pratiques de gestion de la santé et de la sécurité dans un environnement d'entrepôt.
Capacité à entretenir et à inspecter les équipements de manutention.
Excellente gestion du temps et respect des délais.
Capacité à soulever et à déplacer des objets lourds selon les besoins.
Compétences en matière de saisie de données avec un grand souci du détail.
Esprit d'amélioration continue et capacité à mettre en œuvre des solutions efficaces.
Excellentes aptitudes à la communication et aux relations interpersonnelles.
Capacité à travailler sous pression dans un environnement rapide et dynamique.
Maîtrise des logiciels de gestion des stocks et des systèmes connexes.
Capacité à rester debout et à marcher pendant de longues périodes.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Ce que propose Mircom:

Rémunération selon l'expérience
Assurance maladie collective
Cotisations de l’entreprise à un REER
Mesures incitatives pour la formation
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Team Lead, Final Assembly 
(afternoon shift from 4:00pm till 12:30am)
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is searching for a qualified Team Lead, for final assembly who will be responsible for overseeing and coordinating production staff to ensure all finished products meet established quality standards for the afternoon shift. This role will monitor quality across all manufactured products and perform inspections, tests, and sampling of materials, parts, and products to identify defects or deviations from specifications. This is a full time, in person role based out of head office in Vaughan, ON.
Key Responsibilities:

Read and interpret technical drawings and specifications to guide production activities.
Monitor operations to ensure they meet established production and quality standards.
Oversee the quality of incoming and outgoing products, ensuring compliance with specifications.
Recommend and implement adjustments to assembly or production processes to improve quality and efficiency.
Identify and remove products and materials that fail to meet required specifications.
Ensure employees complete tasks safely, efficiently, and within required timeframes.
Collaborate closely with supervisors and managers to resolve issues and optimize workflow.
Support and coach employees in reaching performance and production goals.
Track material, tools, and inventory needs to support uninterrupted production.
Oversee final assembly and packaging to ensure products meet quality and presentation standards.
Requirements and Skills: 

High school diploma or equivalent required; additional technical or trade training in manufacturing, quality, or engineering is an asset.
5 to 10 years of production assembly experience, preferrably in electronics.
Proven experience in a manufacturing, production, or quality control environment (supervisory experience an asset).
Strong ability to read and interpret technical drawings, blueprints, and specifications.
Solid understanding of production processes, quality standards, and inspection methods.
Experience monitoring operations and implementing process adjustments to improve quality and efficiency.
Strong attention to detail with the ability to identify defects and non-conformances.
Knowledge of basic safety regulations and best practices; commitment to safe work procedures.
Demonstrated leadership skills with the ability to support, guide, and motivate employees.
Strong communication and interpersonal skills; able to collaborate effectively with supervisors, managers, and team members.
Good organizational skills, including tracking materials, tools, and inventory.
Problem-solving and decision-making skills, with the ability to act quickly and effectively when issues arise.
Basic computer skills for completing reports, documenting inspections, and tracking inventory.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Service Coordinator
Edmonton, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator for our Edmonton office with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time role, based out of our Edmonton Branch.
Key Responsibilities:

Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.

Requirements and Skills: 

College Diploma or university degree preferred.
3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:
Mircom is seeking an experienced and dynamic Director of Quality & Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design and development, manufacturing and testing, supply chain, sales, service, and corporate processes. Reporting directly to the President & CEO, this senior leadership role carries an enterprise-wide mandate to ensure that our products and services meet the highest quality standards and regulatory requirements. The ideal candidate will have extensive experience in quality management, deep expertise in ISO standards and continuous improvement methodologies, and a strategic mindset to drive the company's quality objectives forward while fostering a culture of excellence throughout the organization.
Key Responsibilities:
Organizational Quality Leadership

Develop and implement a comprehensive quality management strategy that covers all facets of the organization, including product design, development, manufacturing, testing, sales, service, and corporate functions, with an unwavering emphasis on safety.
Maintain and continuously strengthen ISO 9001 compliance and maturity toward world-class quality standards, ensuring that quality practices align with organizational growth and Mircom's mission to deliver best-in-class solutions
Own and continuously mature the Quality Management System (QMS) across all departments to ensure a consistent, rigorous, and holistic approach to quality assurance.
Integrate Six Sigma, Lean, and other continuous improvement methodologies to systematically reduce defects and enhance overall product quality.
Support process improvement and automation initiatives to reduce variabilities and enhance manufacturing processes, anchored to key performance indicators including Cost of Poor Quality, Scrap Rate, First Pass Yield, Return Material Authorization rate, and Customer Satisfaction scores.
Leadership

Lead and manage the quality team, providing expert guidance on quality tools and techniques, mentorship, support, and training to ensure high performance and professional development.
Prepare and present clear, data-driven quality reports to the President & CEO and senior management, highlighting key performance indicators, quality improvement initiatives, and recommendations.
Manage and strengthen cross-functional relationships with stakeholders across product management, product development, operations and sales; serve as the voice of quality at the senior leadership level.
Challenge the status quo, negotiate quality objectives, and communicate progress toward continuous improvement goals with transparency and confidence.
Establish a framework for resolving quality-related problems quickly and efficiently, ensuring that root causes are rigorously addressed and preventive actions are systematically implemented.
Use data analytics to monitor key quality metrics, identify trends, and drive evidence-based continuous improvement initiatives.
People Development

Mentor and support team members to foster a culture of quality, accountability, and continuous improvement.
Develop and deliver comprehensive training programs to enhance team skills and knowledge in quality management, defect data analysis, root cause and corrective action (RCCA), and continuous improvement methodologies.
Invest in ongoing training programs for cross-functional staff to ensure adherence to quality standards and foster a sustained culture of continuous improvement.
Compliance

Ensure rigorous adherence to regulatory requirements and industry standards through comprehensive auditing processes, with a strong focus on ISO compliance.
Plan, execute, and oversee internal and external audits to assess compliance with quality standards and identify areas for improvement.
Develop and implement inspection and audit strategies to ensure comprehensive, systematic coverage of all manufacturing processes and quality management systems.
Address audit findings and implement structured corrective actions to resolve issues and prevent recurrence.
Implement robust risk management processes to identify and mitigate potential challenges in quality assurance, safety, and compliance efforts across the organization.
Continuous Improvement

Identify and execute continuous improvement, quality, and sustainability initiatives to enhance product quality and operational efficiency across all functions.
Analyze quality data and metrics to identify trends, root causes, and areas for improvement.
Implement corrective and preventive actions (CAPA) to address quality concerns and prevent recurrence.
Collaborate with product development and engineering teams to integrate quality into the design and development process from concept through launch, and participate in design reviews to ensure new products meet regulatory, customer, and Mircom quality standards
Supplier and Customer Relations

Develop and maintain strategic relationships with customers and suppliers to ensure that products and services consistently meet and exceed expectations and regulatory requirements.
Develop and manage supplier quality programs to ensure consistent material quality and component standards that support manufacturing excellence.
Ensure that customer quality concerns and feedback are addressed promptly and effectively.
Implement customer feedback loops to continually improve the quality of products and services.
Innovation and Technology Adoption

Stay abreast of emerging technologies relevant to the life safety and intelligent building systems industry, and evaluate their potential impact on quality management and product development.
Foster a culture of innovation by encouraging cross-functional collaboration between quality, product development, supply chain, manufacturing, field applications, and sales teams.
Requirements and Skills: 

Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field; advanced degree (MBA, M.Eng., or M.Sc.) strongly preferred.
Minimum of 10–15 years of experience in quality management within a manufacturing environment, with at least 5 years in a senior leadership role.
Excellent leadership and team management skills, with the ability to motivate, mentor, and guide a diverse, high-performing team.
Proven experience developing and implementing quality management systems and processes across an entire organization, including product design, manufacturing, and corporate functions.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all departments and at the executive level.
Proficiency in quality management software and statistical analysis tools (e.g., Minitab, JMP, or equivalent).
Deep knowledge of ISO 9001:2015; proven experience managing certification, compliance, and audit programs.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
Demonstrated proficiency in Measurement System Evaluation (MSE), Design of Experiments (DoE), Failure Modes & Effects Analysis (FMEA), and predictive statistics.
Certification in Quality Management (e.g., Six Sigma, ASQ) is highly desirable.
Experience in a regulated, safety-critical industry (e.g., life safety, fire & security systems, building automation, electronics, aerospace, or medical devices) is a strong asset.
Professional accreditation in Quality Management or Quality Engineering is preferred.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited