Représentant(e) du service à la clientèle
Pointe Claire, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Le représentant ou la représentante du service à la clientèle interagira avec les clients de Mircom afin de répondre aux demandes concernant les produits et services, tout en maintenant le plus haut niveau de satisfaction de la clientèle. Il s’agit d’un poste permanent à temps plein basé à notre installation de Pointe-Claire, QC.
Principales responsabilités :

Traiter les demandes entrantes des clients de façon professionnelle, en assurant une résolution rapide et complète des problèmes tout en fournissant un service et un soutien de qualité, dans divers domaines incluant la facturation, les commandes d’impression et le soutien technique de base.
Recueillir efficacement les informations des clients, répondre à leurs besoins, les former lorsque pertinent afin de prévenir les contacts futurs, et documenter les interactions à l’aide d’un suivi des contacts.
Maintenir un équilibre entre la politique de l’entreprise et l’avantage du client dans la prise de décision, en veillant à ce que les situations soient gérées dans le meilleur intérêt des deux parties.
Rechercher continuellement des améliorations de processus afin d’améliorer l’expérience client.
Compiler et générer des rapports liés au service à la clientèle.
Agir comme ressource compétente pour les clients en fournissant des informations détaillées sur nos produits et services, et en facilitant l’ouverture de comptes de manière simple et efficace.
Agir en tant qu’ambassadeur de l’entreprise, défendre les besoins des clients et collaborer étroitement avec le gestionnaire du service à la clientèle afin d’assurer une excellence constante du service.
Fournir aux clients de l’assistance pour les vérifications de stocks et le soutien produit.
Réviser et libérer les commandes de la file d’attente logistique lorsque requis.
Participer à un développement professionnel continu par l’entremise d’une formation continue sur les produits et le service à la clientèle, et assumer toute autre responsabilité assignée par la direction.
S’assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de conformité.
Exigences et compétences :

Capacité à travailler du lundi au vendredi au bureau situé à Pointe-Claire de 8 h 00 à 16 h 30 avec des heures supplémentaires occasionnelles.
Doit maîtriser l’anglais et le français.
2 ans et plus d’expérience dans un rôle de service à la clientèle ou de centre d’assistance.La formation postsecondaire est préférée.
Fort engagement envers la satisfaction de la clientèle, démontré par une passion pour l’excellence du service à la clientèle.
Capacité à communiquer clairement et professionnellement, tant à l’oral qu’à l’écrit.Attitude agréable, patiente et amicale.
Capacité à gérer les plaintes, les clients difficiles et à prendre des décisions judicieuses.
Excellentes aptitudes organisationnelles, de résolution de problèmes, de gestion du temps et grand souci du détail.
Sens aigu de l’éthique de travail, esprit d’équipe et sens des responsabilités envers les clients et les collègues.
Une expérience dans l’industrie de la protection incendie, des communications et/ou de la sécurité serait un atout.
Une expérience avec Microsoft Dynamics AX est un atout.
Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Technicien ou technicienne certifié en alarme incendie
Montréal, Québec

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
 Résumé:
Mircom est à la recherche de techniciens en alarme incendie talentueux et certifiés pour se joindre à son équipe de Montréal (QC). Si vous êtes un technicien en alarme incendie d’expérience avec d’excellentes aptitudes en service à la clientèle, nous avons une opportunité stimulante et enrichissante pour vous.
Principales responsabilités:

Effectuer l’installation, la programmation, la vérification et l’inspection des systèmes d’alarme incendie, avoir accès aux systèmes de contrôle et d’interphone, ainsi qu’aux autres équipements de protection incendie;
Effectuer des inspections et assurer l’entretien des produits de Mircom et d’autres marques;
Remplir et envoyer les rapports d’inspection en temps opportun;
Fournir un soutien technique à la clientèle, au besoin;
Fournir une formation opérationnelle aux utilisateurs;
S’assurer que la clientèle et les utilisateurs ont une expérience de travail positive avec Mircom;
Lire et comprendre les plans d’ingénierie, les caractéristiques techniques, les schémas, les manuels d’installation et les manuels d’entretien.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et compences:


Posséder de 3 à 5 anses: d'expérience à titre de technicien ou technicienne au sein de l’industrie d'alarme incendie;
Être titulaire d’un diplôme en électronique ou l’équivalent d’un collège ou d’une université reconnu(e) ou posséder une compétence professionnelle documentée et éprouvée;
Être inscrit(e) auprès de l'Association canadienne d'alarme incendie (ACAI) ou posséder une qualification comparable;
Parler couramment le français et l’anglais;
Connaître les systèmes de Mircom, considéré comme un atout;
Avoir des compétences avec Microsoft Word et Excel, considéré comme un atout;
Avoir la capacité de soulever de l'équipement et des outils jusqu’à 70 lb (31 kg) et de monter sur des échelles et des échafauds;
Posséder un permis de conduire valide (classe G) et un bon dossier de conduite.
Rémunération:

Rémunération selon l'expérience;
Assurance maladie collective;
Véhicule de l’entreprise avec allocation de dépenses pour le carburant et l’entretien du véhicule;
Cotisations de l’entreprise à un REER;
Mesures incitatives pour la formation.
 Nous souhaitons remercier tous les candidats de leur intérêt envers ce poste; cependant, seules les personnes sélectionnées pour une entrevue seront contactées. 

 
 
Coordonnateur(trice) de service
Pointe Claire, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Mircom est à la recherche d’un(e) coordonnateur(trice) de service motivé(e) et soucieux(se) du détail, possédant une expérience démontrée dans la gestion de l’ensemble des activités liées au service et à la construction.Le ou la coordonnateur(trice) de service relèvera du gestionnaire et travaillera en étroite collaboration avec les équipes de service et de ventes.À l’occasion, la personne pourra également apporter un soutien pour des tâches légères à l’entrepôt, selon les besoins.Il s’agit d’un poste bilingue à temps plein, basé à notre succursale de Pointe-Claire, QC.
Principales responsabilités :

Créer des bons de commande pour les divers besoins du département de service, incluant les fournisseurs, sous-traitants, équipements et exigences techniques.
Créer des bons de travail pour les appels de service et planifier les techniciens.
Gérer les tâches de réception telles que l’accueil des visiteurs, la gestion des appels entrants, le soutien administratif de bureau et d’autres demandes urgentes.
Gérer l’inventaire et la coordination des pièces, équipements et outils pour les projets à venir de PMA et de construction.
Effectuer des transferts de pièces entre différents emplacements d’entrepôt.
Surveiller les actifs des fournisseurs.
Surveiller les actifs des techniciens et leur distribution.
Surveiller les niveaux de stock des consommables et passer les commandes de réapprovisionnement au besoin.
Créer des bons de travail pour les services des fournisseurs.
Aider à la révision des documents liés aux problèmes de facturation, aux heures, aux écarts, etc.
Créer et réviser les bons de travail ouverts afin de résoudre les problèmes en attente pour les projets PMA et de construction.
Réviser la documentation relative aux écarts de facturation des bons de travail.
Réviser la documentation relative aux écarts de facturation des bons de commande.
Aider à répondre aux demandes des comptes clients, comptes fournisseurs, clients et ventes.
Documenter les dossiers de projets et assurer le classement dans les lecteurs partagés virtuels.
Aider aux demandes de crédit pour les départements de service et de construction.
Inventorier tous les actifs techniques et maintenir les calendriers d’étalonnage des équipements.
Aider à certaines tâches légères d’entrepôt selon les besoins.
S’assurer que le travail est effectué conformément aux normes de qualité ISO et aux procédures de conformité

Exigences et compétences :

Minimum de 3 ans et plus d’expérience en administration de bureau.
Une expérience dans l’industrie serait considérée comme un atout.
Formation postsecondaire requise (diplôme ou certificat technique).
Solides compétences informatiques (Microsoft Office – Excel, Word, etc.).
Excellentes aptitudes en service à la clientèle.Fortes aptitudes interpersonnelles et esprit d’équipe.
Capacité à respecter des échéanciers serrés.Solides compétences en communication, tant à l’écrit qu’à l’oral.Fortes aptitudes organisationnelles.
Capacité à soulever jusqu’à 50 lb.
Maintenir un environnement de travail propre et sécuritaire.
Capacité à traiter des informations confidentielles avec un haut degré de professionnalisme.
Doît être parfaitement bilingue en français et en anglais.
Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Business Systems Manager, ERP
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As the Business Systems Manager, ERP, you will be Mircom’s subject matter expert and process authority for all ERP-enabled business functions. In this pivotal role, you will ensure that business operations across all departments are fully aligned with, and optimized for our Microsoft Dynamics 365 platform. Leading a team of business systems analysts, and collaborating closely with 3rd party support partners, you will champion process integrity, harmonization, and continuous improvement company wide. You will be both the architect and guardian of interconnected business processes, ensuring they drive efficiency, accuracy, and strategic value across the entire organization. This is a full time role based out of our head office in Vaughan, ON.
Key Responsibilities:

Serve as the single point of accountability and expertise for all ERP-supported business processes at Mircom.
Oversee the design, implementation, and continual optimization of end-to-end business processes within Microsoft Dynamics 365.
Ensure comprehensive integration and alignment between business strategies, operational workflows, and the ERP platform across all departments (Finance, Supply Chain, Manufacturing, Sales, Service, etc.)
Define, document, and maintain “best practice” business processes, standard operating procedures, and ERP configurations.
Drive process harmonization, consistency, and data integrity throughout the company.
Lead cross-departmental workshops to capture and analyze business needs, pain points, and future requirements.
Translate organizational strategy and department-level initiatives into scalable, system-enabled business processes.
Ensure that process changes, enhancements, and new features are well planned, communicated, and adopted with minimal business disruption.
Own the change governance process, including impact analysis, documentation, approvals, and compliance tracking.
Lead, mentor, and develop a high-performing team of business systems analysts dedicated to ERP process oversight.
Assign projects, set priorities, and provide ongoing coaching to ensure exceptional team performance and growth.
Manage 3rd party vendor relationships for ERP support, handling ticket escalation, coordination, and vendor accountability.
Act as executive escalation point for unresolved ERP issues, ensuring business continuity and stakeholder satisfaction.
Identify process gaps, inefficiencies, and opportunities for business process re-engineering.
Analyze support trends, business KPIs, and user feedback for actionable insights.
Oversee implementation and tracking of approved process and system improvements.
Measure and ensure the delivery of meaningful business value from all ERP-related projects and enhancements.
Serve as the bridge between business operations and IT, translating business needs into clear technical requirements.
Collaborate with IT, solution architects, and 3rd parties on system integrations, upgrades, and ERP-related initiatives.
Ensure all technical changes support and enhance overall business process objectives.
Requirements and Skills: 

Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Computer Science or a related field.
5+ years’ experience managing ERP systems (ideally Microsoft Dynamics 365) with direct responsibility for process optimization and alignmen.
2+ years leading business/system analyst teams within a process-driven, cross-functional environment.
Demonstrated experience governing enterprise business processes and overseeing process change at an organizational level.
Track record of successful ERP project delivery and business process transformation.
Experience managing 3rd party vendor relationships (ERP support, integration partners, etc.)
Strong knowledge of manufacturing, distribution, or field services industries preferred.
Project management or business process certification is an asset.
Mastery of business process mapping, process reengineering, and ERP workflow design.
Exceptional leadership and team development skills; able to motivate, mentor, and build high-performing teams
Advanced problem-solving, analytical, and critical thinking abilities..
Comfortable leading and influencing cross-functional teams and senior stakeholders.
Outstanding communication, facilitation, and documentation skills; able to convey complex concepts with clarit.
Proven ability to drive change, foster alignment, and deliver business results in a matrixed environment.
Vendor management and negotiation expertise.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Post Wave and Visual Inspection Operator/Assembler
Afternoon Shift

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards. This role is a full time role, afternoon shift.
Key Responsibilities:

Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Requirements and Skills:

Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Service Billing Coordinator
6 month contract
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a driven and detail-oriented Service Billing Coordinator with proven experience in handling all billing related activities. The Service Billing Coordinator will report to the Billing Manager and work closely with the sales team. The successful candidate will be able to demonstrate accurate billing through Progress Billings or as per contract agreements, while ensuring all service revenue and cost activities are accounted for a timely manner. This is a 6 month contract position and the candidate will be working from our Head Office in Vaughan.
Key Responsibilities:

Ensure timely invoicing including maintenance of documentation supporting invoices.
Document job folder-OneDrive.
Processing credit card payments upon request.
Resolve issues arising from actions or events involving administrative functions.
Produce various reports and metrics as requested by management.
Review purchase orders (vendors) for service department requirements
Assist with reviewing documents for billing issues, hours, variances etc.
Review open work orders weekly for resolving back logged issues.
Review documentation for work order variances in invoicing.
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales.
Assist with credit requests.
Update Billing Manager regarding any inconsistencies or challenges.
Other duties incidental to those described herein.
Ensure work is performed in compliance with ISO 9001 quality standards & compliance procedures.
Requirements & Skills:

Minimum 1-3 years office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Pivot table, Word, etc.)
Strong customer service skills
Ability to meet tight deadlines
Strong verbal and written communication skills
Strong team player
Strong organizational skills
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement
A dynamic and supportive work environment
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Fire Sprinkler Fitter
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The ideal candidate for this position will have relevant, working knowledge of NFPA Standards and OSHA regulations.

Key Responsibilities:
Job responsibilities include, but are not limited to:

Able to read and comprehend blueprints, specification and project schedules
Coordination and installation of overhead sprinkler systems, including steel and CPVC and steel piping, fire pumps, standpipes, hose systems, underground pipe including private service fire mains, hydrants, pits and underground control valves
Responsible for participating and attending weekly job site safety meetings
Accountable for ordering material, managing deliveries/backorders, ensuring changes in scope/discrepancies are resolved, monitor labor costs, responsible for tools, and coordinating equipment rental
Willing to travel to local job site locations
Be physically fit to perform the demanding work of the trade including maximum occasional lifting up to 50 pounds, frequent lifting up to 25 pounds. Standing and walking for the majority of the workday.
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service or Installation Technician within the Fire Sprinkler industry
NICET I / II certification or accumulated equivalent experience
Osha certification, apprentice certifications or other trade qualification would be an asset
Strong knowledge of industry codes (NFPA)
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 50lbs and climb ladders and scaffolding
Competency in Microsoft Word and Excel is an asset


Compensation:

Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives

 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Customer Service Supervisor
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
The Customer Service Supervisor oversees daily team operations, manages staff and schedules, monitors KPIs, and implements policies to improve service quality. The role includes handling complex customer issues, supporting and training team members, evaluating performance, and ensuring high customer satisfaction by acting as a key link between the company and its customers.
Key Responsibilities:

Handle escalated inquiries and complaints for customer and sales team and ensure timely and effective resolution.
Maintain a high standard of customer service.
Ensure that service standards and organizational objectives are consistently met by delivering prompt, accurate responses to customer inquiries and resolving issues effectively within established timelines.
Monitor the phone queue and triage ZenDesk tickets.
Assist with overflow if short staffed.
Develop and implement customer service policies and procedures.
Monitor and analyze customer service metrics; accountable for setting these goals, monitoring performance, and implementing changes if needed.
Track and analyze individual and collective team performances via KPI reporting (call queue, Zendesk, emails, etc).
Prepare reports on team performance and customer feedback.
Back up for Inventory Management Coordinator.
Identify and implement areas for improvement in customer service processes.
Stay updated with industry trends and best practices.
Provide direct support and train team members to enhance their customer service, communication, problem-solving skills, etc.
Provide coaching to encourage employees' professional and personal development.
Work closely with other departments to ensure seamless customer service.
Coordinate with the sales and marketing teams to address customer needs.
Participate in cross-functional projects as needed.
Assist the team when needed: available to support team members when they encounter difficulties or complex situations, intervene to resolve specific problems, offer guidance, and encourage the team in task completion.
Lead for Custom Fabricated Orders (CFO).
Attend meetings regarding any internal company updates.
Additional tasks or responsibilities as assigned by Management.
Requirements and Skills: 

Bachelor’s degree in business administration or related field.
Proven 3 to 4 years of experience in a customer service role, with at least 2 years in a supervisory position.
Strong leadership, people management, and team development skills.
Excellent verbal and written communication with strong interpersonal abilities.
Proficiency in customer service software and tools.
Solid administrative and customer service expertise.
Strong time management and organizational skills, with ability to prioritize effectively.
Proven ability to work collaboratively in a team-oriented environment.
Ability to remain composed under pressure and resolve conflicts efficiently.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited.

   Certified Fire Alarm Technician

Calgary, AB

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Calgary, AB. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

 Trainer, Security Systems & Fire Products


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. 
Summary:
We are seeking a bi-lingual Trainer specializing in security systems and fire products to support our Canadian branches (Toronto, Montreal, Calgary) and customers. This role is ideal for a dynamic professional who thrives in a fast-paced, ever-changing environment and demonstrates exceptional time management skills. The successful candidate will have a proven ability to meet deadlines, adapt quickly, and deliver high-quality training experiences. Strong facilitation skills, developed through years of experience, are essential, along with deep technical knowledge of security system products. The position requires the ability to travel across Canada and occasionally to the United States to conduct training sessions. 
The Trainer will serve as a technical expert and facilitator, providing training to internal teams and external customers. This includes designing and delivering engaging training programs, building testbeds and demo panels for TX3 access control and fire products, and creating application guides and video content for Mircom Learn. The role also involves troubleshooting escalated technical issues, collaborating with engineering and production teams, and supporting product development initiatives.
The ideal candidate will reside in the Greater Toronto Area and be comfortable working independently while coordinating with multiple departments. Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines. This is a full time role.
Why Join Us? Become part of a dynamic team dedicated to delivering innovative communication and security solutions. We offer a collaborative work environment, opportunities for professional development, and a chance to make a significant impact in the field. 
Key Responsibilities:

Deliver training sessions for TX3 and Secutron Fire products.
Develop a training schedule and manage an online learning center. 
Create TX3 training video content with the use of AI tools, following departmental templates and processes for live training and Mircom Learn. 
Build demo panels and application guides for TX3 products. 
Resolve escalated cases from technical support, sales, and other internal/external groups. 
Collaborate with production, QA, and engineering teams to resolve hardware/software issues. 
Assist with product roadmap development and support sales teams with RFQs. 
Troubleshoot technical field issues and communicate effectively with service departments. 
Train internal employees on TX3 product portfolio.  
Create fire and TX3 product demo panels. 
Create internal and field application guides for TX3 products. 
Work with production team to resolve production/ hardware issues. 
Work with engineering team to resolve hardware/ software issues and implement new features and changes in Fire and TX3 product portfolios. 
Work with engineering and test dept. to resolve any test and product related issues. 
Work with RMA dept. to resolve hardware issues/ conduct further in-depth test and analysis (component level). 
Work with Product Management team and assist with product roadmap. 
Assist sales team members with RFQs. 
Assist and troubleshoot with technical field issues and communicate internal issues to service department. 
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
  Requirements and Skills:  

College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset. 
3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries. 
Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
Excellent leadership, communication, project management, and organizational skills. 
Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering). 
In-depth technical knowledge of TX3 and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively. 
Strong problem-solving skills and strong ability to work independently or collaboratively. 
High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview. 
Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies. 
Ability to design demo panels and create comprehensive application guides for TX3 products. 
Experience supporting product roadmap development and assisting sales teams with RFQs. 
Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis. 
Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment. 
Must be able to travel across Canada and occasionally to the United States for training delivery. 
Strong verbal and written communication skills; must be proficient in French and English.
Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.
  What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 
 
 

   Certified Fire Alarm Technician-Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City.  Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:

Occassionally perform Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills: 

Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.  
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

                                                                                                                                                                                                                                     Gestionnaire de comptes, Ventes PMA
Résumé :
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
Principales responsabilités :

Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
 Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences :

Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
 Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
 Solides compétences en communication orale et écrite (anglais)
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Ce que Mircom offre :

Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.

Chef d'équipe – Assemblage de circuits imprimés / SMT
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Nous sommes à la recherche d’un(e) Chef d’équipe – Assemblage de circuits imprimés / TMS hautement qualifié(e) et motivé(e) pour superviser et coordonner les opérations quotidiennes de notre ligne d’assemblage de circuits imprimés. Le ou la candidat(e) idéal(e) possède une expérience pratique des procédés de technologie de montage en surface (TMS), de solides compétences en leadership ainsi qu’un engagement envers la qualité et l’amélioration continue. Il s’agit d’un poste permanent à temps plein, basé à notre succursale de Pointe-Claire (QC).

Principales responsabilités :

Superviser et diriger une équipe d’opérateurs et de techniciens TMS dans l’assemblage de circuits imprimés.

Planifier, organiser et surveiller les activités de production quotidiennes afin d’atteindre les objectifs de rendement, de qualité et de livraison.

Assurer la mise en place, le fonctionnement et l’entretien adéquats des équipements TMS (ex. : machines de pose automatisée, fours de refusion, AOI, soudure sélective).

Dépanner les problèmes de procédé et d’équipement afin de minimiser les temps d’arrêt et d’améliorer l’efficacité.

Former et encadrer les membres de l’équipe sur les procédures d’assemblage, les protocoles de sécurité et les normes de qualité.

Collaborer avec les équipes d’ingénierie, de qualité et de chaîne d’approvisionnement pour résoudre les problèmes de production et mettre en œuvre des améliorations de processus.

Maintenir des dossiers de production, rapports et documents précis.

Faire respecter les normes ESD, IPC ainsi que les politiques de l’entreprise.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.

Exigences et compétences :

Diplôme d’études collégiales (DEC) ou baccalauréat en électronique, en génie électrique ou dans un domaine connexe.

Plus de 3 ans d’expérience en assemblage de circuits imprimés et en fabrication TMS, dont au moins 1 an dans un poste de supervision ou de chef d’équipe.

Excellente connaissance des procédés TMS, des équipements, de la retouche manuelle et des normes de contrôle de la qualité (IPC-A-610, ISO 9001).

Solides compétences en résolution de problèmes, en organisation et en communication.

Capacité à travailler dans un environnement dynamique axé sur le travail d’équipe.

Maîtrise des logiciels de production et des outils Microsoft Office.

Atouts :

Expérience avec les procédés TMS, l’inspection et la retouche manuelle.

Expérience avec l’inspection optique automatisée (AOI), l’inspection par rayons X et l’inspection de pâte à souder (SPI).

Familiarité avec les principes de la fabrication Lean et Six Sigma.

Expérience avec un système ERP (ex. : D365, SAP, Oracle ou équivalent).


Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Manutentionnaire 
 
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Nous sommes à la recherche d’un(e) Manutentionnaire pour soutenir la production et la distribution des produits en prélevant les commandes de l’inventaire, en livrant les matériaux et fournitures nécessaires à la production, et en préparant les produits finis. Le poste exige une activité physique fréquente, incluant le levage de charges allant jusqu’à 50 lb, de la marche et de la station debout constantes, ainsi que des flexions et des mouvements de portée réguliers. Il s'agit d'un poste permanent à temps plein, basé à notre succursale de Pointe-Claire, QC.
Principales responsabilités :

Identifier, étiqueter et placer les matériaux et fournitures en stock; enregistrer l’emplacement de l’inventaire.

Localiser les matériaux et fournitures en prélevant et en vérifiant les articles indiqués sur les bons de commande de production.

Maintenir l’inventaire en cours aux postes de travail en livrant et en ouvrant les matériaux et fournitures.

Documenter la disposition des matériaux et fournitures en enregistrant les unités livrées et leur emplacement.

Réceptionner les retours de matériaux et fournitures de la production en vérifiant le code, le numéro de lot et la quantité; replacer les matériaux en stock.

Préparer les produits finis pour l’expédition en identifiant, prélevant, emballant, caissant, chargeant et sécurisant les produits.

Documenter les expéditions de produits en enregistrant les unités expédiées.

Entretenir l’équipement de manutention en effectuant les inspections avant utilisation et les réparations mineures nécessaires.

Contribuer au travail d’équipe en accomplissant les tâches connexes selon les besoins.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences :

Diplôme d’études secondaires ou équivalent professionnel.

Trois années d’expérience en assemblage électronique (un atout).

Connaissance des composants électroniques et de l’assemblage électronique (un atout).

À l’aise avec la saisie de données sur écran tactile et le balayage (scanning).

Familiarité avec les normes ISO et IPC (un atout).

Bonnes aptitudes interpersonnelles et de communication (anglais parlé et écrit requis).

Capacité à porter attention aux détails et à maintenir un haut niveau de précision.

Fiabilité essentielle.

Capacité à travailler de manière efficace sous pression et à respecter plusieurs échéances simultanées.

Capacité à traiter l’information confidentielle de façon professionnelle.

Volonté et capacité d’apprendre de nouvelles compétences en cours d’emploi grâce à la formation.

Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Research and Development Engineering Manager
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As R&D Engineering Manager, you will report directly to the Chief Technology Officer and closely collaborate with cross-functional teams in Engineering, Operations, and Product Management. You will oversee one or more research and development programs involving hardware, firmware, and software for real-time embedded life safety and building technology systems.
Your key focus will be driving new product initiatives while supporting the adoption and maintenance of existing offerings. The ideal candidate excels at navigating fast-paced New Product Introduction (NPI) roadmaps, guiding and reprioritizing team activities, and effectively managing resources. You will leverage strong customer insight, resolve resource challenges, and partner with customer-facing teams to ensure R&D activities align with market needs, while fostering a flexible and growth-oriented environment at Mircom.
This full-time, on-site position is located at Mircom’s Vaughan, Ontario headquarters, offering convenient access to major highways and public transit. Limited travel may be required for client meetings and product reviews.
Key Responsibilities:

Work with the R&D Engineering team to schedule, validate, and package for delivery new features and product enhancements
Interact with QA to validate R&D activities
Collaborate with Product Management to prioritize backlog and assign resources appropriately
Translate field feedback into clear engineering requirements and manage/prioritize team activities
Manage stakeholder expectations throughout the development process
Test and evaluate hardware and software for new and upgraded products and systems as part of the Engineering Department's testing and quality assurance process
Review and sign off on the work activities of the team
Provide development support, guidance, and mentorship to team members
Ensure team members have appropriate learning and development plans to grow their skills
Identify and escalate risks and challenges to milestone completion as needed
Serve as a primary point of contact to mitigate issues and find solutions as they arise
 Requirements and Skills:

Bachelor’s degree (or higher) in electrical engineering or a related field
Five or more years’ experience as a product designer or developer
Experience with real-time embedded systems
Technical ability to communicate with Hardware, Software, and Mechanical designers
Ability to communicate effectively with executive leadership
Financial acumen, including budgets, forecasts, P&L, and product roadmaps
Familiarity with electrical codes and certification/compliance standards (NFPA 72, NBC, UL, ULC, etc.)
Project management experience: planning, execution, budgeting, scheduling
Strong analytical and troubleshooting skills
Proven leadership capabilities managing engineering and design teams
Effective collaboration and organizational skills, including written/oral communication and documentation
What Mircom Offers:

A great working environment  
Competitive salary 
Group Insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL

 
Key Responsibilities:

Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20 
 Skills and Qualificaions: 

Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince 
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:

Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
 Requirements and Skills: 

High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Customer Service Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. This is a full-time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 
Continuously seek process improvements to enhance the customer experience. 
Compile and generate reports related to customer service. 
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease. 
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence. 
Provide customer assistance with Stock checks and product support. 
Review and release orders from the logistics queue when required. 
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management. 
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
Requirements and Skills: 

Ability to work from Monday to Friday in office located in Vaughan from 9:30am – 6:00pm with occasional overtime and holidays. 
2+ years of experience in a customer service or help desk capacity. 
Post-secondary education preferred. 
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care. 
Ability to communicate clearly and professionally, both verbally and in writing. 
Has a pleasant, patient and friendly attitude. 
Ability to handle complaints, difficult customers, and make sound decisions. 
Excellent organizational, problem-solving, time management, and attention to detail. 
Strong work ethic, team player mentality, and accountability to customers and colleagues. 
Experience in the fire protection, communications and/or security industry would be an asset.   
Microsoft Dynamics AX experience is an asset. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited