Warehouse Supervisor-Niagara Falls, NY
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a detail-oriented Warehouse Supervisor to lead and support a small Pick & Pack team, ensuring all orders are accurately pulled, packed, and shipped while maintaining high quality standards. This role involves managing inventory accuracy, overseeing cycle counts, coordinating shipments, and ensuring timely order fulfillment. The candidate will also be responsible for a mix of administrative and hands-on warehouse duties.
Note: Candidates must reside in the Western New York area, as this position is based out of our Niagara Falls, NY warehouse.
Key Responsibilites:

Data entry-receive, track and allocate material into inventory or other warehouse locations
Inspect inbound shipments for damage and/or missing material
Pick, pack, label and verify material for outbound shipments
Answer phone calls, emails and respond in timely manner in regard to shipments, carrier pricing, transfers and sales team
Use online portals for data entry/courier shipping labels/Bill of Ladings (Ups-worldship, Fedex, other LTL carriers.)
Sort incoming RMA’s and work with RMA dept to create invoices/send to Head Office
Communicate discrepancies to appropriate locations, departments
Ensure work environment is clean, empty trash cans, replace trash liner, sweep work areas, and bathrooms, refill soap, paper towels in restrooms
Assist with receiving, packaging and shipping
Perform and oversee cycle count, report on overstock, shortages, damaged or missing goods
Perform timely report claims/damaged or missing material
Oversee time keeping of employees
Report any Health & Safety issues
Operate power-jack/pallet jack/scale/dock plate used in daily movement of stock
Requirements & Skills:

Completion of secondary high school diploma or equivalent
Knowledge of Microsoft Office applications, such as Word, Excel and PowerPoint
5+ years of experience in a supervisory role in any manufacturing or distribution industry.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with others.
Strong problem-solving skills and the ability to make sound decisions under pressure.
Attention to detail and a commitment to maintaining high standards of quality and accuracy
Stand for long periods of time.
Some heavy lifting 50-75 pounds
At times must reach, kneel, bend to store or pull items for orders
Reside in the Western NY area
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Spécialiste senior en qualité
Pointe Claire, QC
Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
Sous la responsabilité du directeur qualité, le spécialiste qualité senior est chargé de garantir et d'améliorer la qualité des produits et des fournisseurs tout au long du processus de fabrication et de la chaîne d'approvisionnement. Il dirige les activités d'assurance qualité, de contrôle, d'ingénierie et de résolution des problèmes afin de favoriser l'amélioration continue, la conformité et la satisfaction des clients. Ses responsabilités comprennent la supervision des processus de fabrication internes, la gestion de la qualité des fournisseurs, l'amélioration et le contrôle des processus, la réalisation d'audits internes et externes, l'analyse des données et des indicateurs clés de performance, la maintenance des systèmes ISO et des systèmes de qualité connexes, le soutien à l'introduction de nouveaux produits et la collaboration avec des équipes interfonctionnelles. Il s'agit d'un poste à temps plein basé dans nos installations de Pointe-Claire, au Québec.
Principales responsabilités:

Gérer et suivre toutes les non-conformités (internes et externes), lancer et attribuer des demandes d'actions correctives (CAR), et surveiller le confinement, l'analyse des causes profondes et la réalisation des CAPA.
Réaliser et soutenir les inspections et les audits : produits entrants, en cours de fabrication et finis (y compris les audits FAI, les audits fournisseurs et les échantillonnages).
Se tenir prêt pour les audits internes et externes (ISO, UL/ULC, FM, USCG, etc.) ; planifier et mener des audits internes, recueillir des preuves, publier les conclusions et assurer le suivi des actions correctives.
Assister les organismes de réglementation et les agences de certification lors des audits et des visites sur site ; vérifier que la fabrication respecte les procédures approuvées et les calendriers de conformité.
Développer, maintenir et contrôler les procédures du système qualité ISO 9001 (QSP), la documentation qualité du site et les enregistrements.
Vérifier la conformité des marchandises reçues (par exemple, étiquettes réglementaires, pièces peintes, assemblages) par rapport aux dessins, aux nomenclatures et aux spécifications.
Collaborer avec les équipes de conception, de fabrication, de test et de chaîne d'approvisionnement pour résoudre les problèmes de qualité, mettre en œuvre des améliorations de processus et soutenir le lancement de nouveaux produits (NPI).
Examiner et soutenir les activités de modification technique (ECR, mises à jour des nomenclatures, dérogations temporaires à la conception) et les processus d'approbation des pièces (PPAP ou équivalent).
Analyser et rendre compte des indicateurs de qualité clés (rendement, rebuts, performances des fournisseurs, tendances CAR) et mener des initiatives d'amélioration continue.
Tenir à jour la documentation qualité et les systèmes de suivi (SharePoint, bases de données) et soutenir la formation ou le développement des compétences au sein du service qualité.
Exigenceéts et Compences:

Formation postsecondaire en qualité, ingénierie, fabrication ou dans un domaine connexe.
5 à 10 ans d'expérience en assurance qualité/ingénierie qualité dans un environnement de fabrication.
Compétences en gestion des non-conformités, des CAR, du confinement, des RCA et des activités CAPA.
Expérience dans la réalisation d'inspections à la réception, en cours de fabrication et finales, y compris les audits FAI et fournisseurs.
Solides connaissances pratiques de la norme ISO 9001 et maintien de la préparation aux audits internes/externes (ISO, UL/ULC, FM, USCG).
Capacité à développer et à maintenir des QSP, de la documentation qualité et des enregistrements.
Maîtrise de la vérification des matériaux et des assemblages par rapport aux dessins, aux nomenclatures et aux spécifications.
Connaissance des ECR, des mises à jour des nomenclatures, des écarts et des processus d'approbation PPAP ou similaires.
Capacité à analyser et à rendre compte des indicateurs de qualité afin de soutenir l'amélioration continue.
Collaboration efficace avec les équipes de conception, de fabrication, de test et de chaîne d'approvisionnement.
Maîtrise de SharePoint, des bases de données qualité et des programmes d'étalonnage associés.
Solides compétences en communication, en résolution de problèmes et en organisation.
Doit être parfaitement bilingue, anglais et français.
Des déplacements occasionnels à l’intérieur du Canada sont requis.
Ce que propose Mircom:

Rémunération selon l'expérience
Assurance maladie collective
Cotisations de l’entreprise à un REER
Mesures incitatives pour la formation
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Préposé(e) à l’entrepôt
Pointe Claire, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Sous la supervision du superviseur de l’entrepôt, le préposé(e) à l’entrepôt sera responsable de l’entreposage, du déplacement, de la réception, de la conservation et de la préparation des matériaux, tout en offrant un service de la plus haute qualité à tous les clients. Le préposé(e) à l’entrepôt sera également responsable de la surveillance quotidienne de la sécurité physique dans l’entrepôt, du signalement de tout enjeu lié à la sécurité à la direction, ainsi que de toute autre tâche liée à l’entrepôt qui pourrait lui être assignée. Il s’agit d’un poste permanent à temps plein basé à notre installation de Pointe-Claire, QC.
Principales responsabilités :

Imprimer/lire les bons de préparation à partir du système.
Suivre les procédures sur les bons de préparation RF ou les instructions verbales concernant les tâches à effectuer.
Prélever, préparer et déplacer les commandes des clients ainsi que le matériel connexe vers l’étape de vérification pour le processus d’expédition.
Utiliser un lecteur RF pour effectuer un décompte cyclique quotidien et signaler toute anomalie au superviseur.
Emballer les expéditions de façon sécuritaire sur des palettes, étiqueter et fournir les documents de transport, charger les camions.
Recevoir et entreposer tous les produits finis provenant de l’assemblage final ou des transporteurs, en temps opportun, en utilisant le système de lecteur RF.
S’assurer de l’exactitude des expéditions; confirmer que la quantité et le(s) numéro(s) de pièce sont exacts.
Trier le matériel par numéros de commande (PO) et traiter les commandes de contrôle qualité (QC).
Recevoir les matériaux dans le système et apposer la date et la signature sur les documents.
Aider le superviseur à surligner, recueillir et classer les documents.
Opérer l’équipement mobile de l’entrepôt, y compris les chariots élévateurs.
Trier les palettes et effectuer les vérifications d’inventaire.
Effectuer les contrôles de sécurité et la maintenance préventive; mettre à jour les registres lors de l’utilisation de la machinerie.
Maintenir en tout temps un espace de travail propre et organisé tout en respectant toutes les politiques et procédures de santé et sécurité.
S’assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l’entreprise.
Effectuer toute autre tâche connexe demandée par le superviseur.
Exigences et compétences :

Diplôme d’études secondaires ou équivalent professionnel complété.
Trois années d’expérience comme préposé(e) à l’entrepôt constituent un atout.
Certificat de sécurité pour la conduite de chariot élévateur requis.
À l’aise de travailler dans un environnement informatisé, incluant Microsoft Office.
Capacité à soulever fréquemment jusqu’à 75 lb.
Le travail exige de marcher, s’asseoir, se tenir debout, se pencher/s’accroupir, s’étirer et grimper des échelles.
Aptitude à porter attention aux détails et à suivre des instructions précises lors du traitement des commandes.
Connaissance des procédures d’expédition et de réception applicables au Canada, aux États-Unis et à l’international.
Expérience avec les lecteurs RF (scanners) préférée.
Doit être en mesure de lire, comprendre et suivre les instructions/bons de préparation.
Excellentes habiletés interpersonnelles et de communication (anglais verbal et écrit).
Familiarité avec l’entrée de données et le balayage sur écran tactile.
La connaissance des normes ISO constitue un atout.
Expérience avec les chariots élévateurs est un atout.
Ce qu'offre Mircom :

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Spécialiste bilingue des applications sur le terrain - Produits de sécurité et de protection incendie
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
 Résumé: 
Nous sommes actuellement à la recherche d'un spécialiste des applications sur le terrain, bilingue et hautement qualifié, possédant une solide expérience des produits de communication et de sécurité. Le candidat idéal possède une expertise en matière de réseaux, de dépannage de logiciels et de matériel, et de service à la clientèle, associée à de solides capacités de vente. Ce rôle consiste à fournir un soutien technique, à organiser des séances de formation et à assurer la mise en œuvre et l'utilisation optimales de nos solutions de communication et de sécurité auprès de nos clients et des utilisateurs finaux. En outre, le candidat retenu apportera son soutien aux processus de vente et d'estimation et la connaissance des incendies est un atout. Le titulaire du poste sera responsable de la supervision des opérations au Québec et idéalement résider dans la région du Grand Montréal.
Pourquoi se joindre à nous ? Faites partie d'une équipe dynamique qui se consacre à la fourniture de solutions innovantes en matière de communication, de sécurité et de protection des personnes. Nous offrons un environnement de travail collaboratif, des opportunités de développement professionnel et la possibilité d'avoir un impact significatif sur le terrain.
 Principales responsabilités:

Fournir des conceptions d'applications spéciales aux vendeurs et aux clients/installateurs.
Résoudre les principaux problèmes liés au terrain avec les clients/installateurs.
Fournir des instructions par téléphone et par courriel aux techniciens/installateurs sur le terrain en ce qui concerne le fonctionnement, l'installation, le dépannage et la programmation des divers systèmes Mircom.
Offrir des déjeuners-conférences dans diverses villes du Québec et des provinces de l'Est aux représentants des ventes, aux techniciens sur le terrain et aux distributeurs.
Simuler les problèmes récurrents sur le terrain dans le rack et le laboratoire d'essai et documenter les résultats pour les transmettre au département d'ingénierie.
Programmer les clés de sécurité internationales pour les centrales d'alarme incendie Flex-Net et MMX (Secutron).
Programmer toutes les clés OPENGN, BACNET et WEBSERVER pour les clients nord-américains et internationaux.
Programme TX3 et panneaux d'incendie Secutron.
Assurer la maintenance des anciens FACP, des systèmes d'accès téléphonique, des systèmes d'appel d'urgence et des systèmes d'interphonie de la série « K ».
Dessiner des schémas de câblage/blocs pour des applications spéciales à l'intention des clients/installateurs.
Tester et évaluer les prototypes pour en vérifier l'intégrité électrique.
Résoudre les problèmes de niveau 2 des clients transmis par le service d'assistance technique.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences: 

Diplôme d'une école de commerce ou d'un collège ou dans un domaine pertinent ; une formation technique est requise.
Un diplôme universitaire est un atout
Minimum de 3 ans dans le soutien aux applications ou dans un rôle similaire dans le secteur des communications et de la sécurité.
Minimum de 3 ans dans un secteur de vente technique, de préférence dans la vente de systèmes d'alarme incendie ou de sécurité, la vente de systèmes d'alarme incendie est un atout.
Solide connaissance des principes de mise en réseau et des méthodes de dépannage.
Solide connaissance des systèmes de vidéosurveillance, d'interphonie, de contrôle d'accès, des systèmes audio, des technologies SIP/VoIP et des pratiques de câblage.
Excellentes aptitudes à la communication orale et écrite pour la documentation technique et la formation.
Forte orientation vers le service à la clientèle et engagement à résoudre efficacement les problèmes.
Des déplacements fréquents sur les sites des clients sont nécessaires pour la formation ou l'assistance.
La flexibilité des horaires peut être nécessaire pour s'adapter aux emplois du temps des clients.
Maîtrise de l'anglais et du français
Ce que propose Mircom:

Un environnement de travail agréable avec des possibilités d'évolution de carrière
Un salaire compétitif
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste. Toutefois, seuls les candidats retenus pour un entretien seront contactés.

 Técnico en Presupuestos
Capital Federal, Buenos Aires Argentina

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Fire Alarm Systems Estimator will be responsible for estimating Fire Alarm System material and labour for projects which the Project Management Office (PMO) manage, regionally and/or nationally within Canada; this includes reviewing Consulting Engineers design drawings, Material take-off (either manually and/or using Procore), Bill of Material (BOM) creation, Labour (hours/cost) estimations for system Test and Inspection and Verification, Quote creation in AX. The Estimator will be required to review plans and confer with Sales Managers and Project Managers, if required, to provide a BOM and Quote for a complete and functional Fire Alarm system which meets the project specifications.​ The role is a full time permanent role based out of our office in Capital Federal, Buenos Aries Argentina.

Responsibilities:

Work closely with Sales Managers and Project Managers to have a full understanding of the projects needs and requirements.
Review and understand Consulting Engineer drawings and designs for the Fire Alarm System.
Perform take-offs of design drawings, manually and/or by using Procore software, to provide accurate quantities of materials, and labour hours required for each project.
Employ problem-solving strategies and find solutions to product design issues.
Successfully meet deadlines for project quote submittals.
Ensure proper documentation of all work, organize, and maintain quotes and all supporting documents in a digital file database on the PMO SharePoint site for each project.
Provide assistance to the Project Manager in the interpretation and implementation of specifications and requirements.
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.

 Requirements and Skills: 

Post-secondary College Graduate in design or a related electronic Industry field is required.
Minimum 2 years of Life Safety Systems sales or technical experience.
Strong understanding of the Life Safety industry codes and standards.
Proven analytical skills and the ability to identify customer needs and the ability to effectively communicate them required.
Able to read and interpret engineering drawings and specifications.
Strong presentation, oratory, and written skills.
Demonstrated ability to finish multiple projects on time and scale.
Computer literate, including effective working knowledge of MS Word, Excel, PowerPoint, e-mail, Adobe Products and Dynamics AX ERP.
Ability to follow through and complete overlapping projects.
High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
Excellent organization and project management skills, including the ability to multitask in a fast-paced product development environment.
Able to work with minimal supervision.
Analytical and creative thinker.
Team player.
Must be fluent in English.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
 Disclaimer:
 Our company does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved in advance by our Company to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

PMA Sales, Account Manager
Ottawa, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. This is a full time role based in Ottawa, ON.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.

Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Certified Fire Alarm Technician-Ottawa(ON)

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Ottawa, ON. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Junior Fire Alarm Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Ready to start your career as a Certified Fire Alarm Technican?
Mircom Group of companies is seeking Junior Fire Alarm Technicians for all our branches across Canada who have completed all CFAA courses and have written the CFAA exam. This is an entry-level field role ideal for someone ready to build practical experience in inspection, testing, service, and installation support of fire alarm and life safety systems under supervison.
Key Responsibilities:

Assist senior technicians with inspection, testing, and maintenance of Mircom fire alarm systems.
Support troubleshooting of system faults (devices, panels, NAC circuits, signaling issues, etc.).
Perform basic device verification (smoke/heat detectors, pull stations, horns/strobes, relays, modules).
Help complete service reports, inspection forms, and deficiency documentation.
Maintain tools, test equipment, and inventory of common parts.
Communicate professionally with customers, site contacts, and team members.
Follow company safety procedures and site-specific requirements at all times.
Support installation activities as needed (device replacements, labeling, minor wiring tasks, cleanup). 
 Requirements and Skills: 

All CFAA courses completed
CFAA exam written (proof required; certification status to be confirmed when available).
Ability to read basic drawings, device lists, and service documentation.
Comfortable using hand tools and test equipment; willingness to learn panel programming basics.
Ability to work at heights (ladders/lifts) and lift up to 50 lbs.
Strong attention to detail and professionalism on customer sites.
0–2 years related experience (fire alarm, electrical, low voltage, security, or building systems).
Electrical/ELT program, apprenticeship exposure, or related technical diploma.
Knowledge of common manufacturers (e.g., Mircom, Edwards/EST, Simplex, Notifier, Siemens).
Safety tickets (e.g., WHMIS, Working at Heights, Confined Space, First Aid).
Valid driver’s license.
What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Training and mentorship toward full field competency
Opportunities for advancement within fire alarm and life safety
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Warehouse Associate
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the supervision of the Warehouse Supervisor, the Warehouse Associate will be responsible for the storage, movement, receiving, preserving and staging of materials, while providing the highest quality of service to all customers. The Warehouse Associate will also be responsible for the day-to-day monitoring of physical security in the warehouse, reporting of all security-related issues to management and any other warehouse functions that may be assigned. This is a full time permanent role based out of our Vaughan, ON facility.

Responsibilities:

Print/Read picking slips from the system.
Follow procedures on RF picking slips or verbal instructions regarding duties to be performed.
Pick, prepare and move customer orders and related material to checking stage for shipping process.
Use an RF scanner to perform a cycle count daily and report any discrepancies to the Supervisor.
Package shipments securely on pallets, label and provide transportation documents, load trucks.
Receive and store all finished goods from final assembly or delivery carriers in a timely manner using the RF scanner system.
Ensure the accuracy of shipments; confirm the quantity and part number(s) are accurate.
Sort out material by POs and process QC orders.
Receive materials in the system and stamp paperwork with date and signature.
Assist Supervisor with highlighting, collecting, and filing paperwork.
Operate warehouse mobile equipment including forklifts.
Sort pallets and perform inventory checks.
Perform safety checks and preventive maintenance; update logs when machinery is used.
Maintain a clean and organized work area at all times while adhering to all health and safety policies/procedures.
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
Perform any other related duties as required by the Supervisor.

 Requirements and Skills: 

Completion of a High School Diploma or Vocational Equivalent.
Three years’ of experience as a warehouse associate is an asset.
Forklift Safety Training Certificate required.
Comfortable working in a computer based work environment including Microsoft Office.
Ability to lift up to 75Ibs frequently.
Work requires walking, sitting, standing, bending/crouching, reaching, climbing ladders.
Able to be detail oriented following precise instructions when processing orders.
Knowledgeable of all shipping/receiving procedures applicable in Canada, USA and Internationally.
Experience using RF scanners preferred.
Must be able to read, understand and follow instructions/picking slips.
Excellent interpersonal and communication (verbal & written English) skills.
Familiar with touch screen data entering and scanning.
Familiarity with ISO standards is an asset.
Forklift experience an asset.

 What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 Production Supervisor - GTA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. 
Summary:
The Production Supervisor is responsible for overseeing all aspects of the manufacturing department within an ISO 9001–certified environment. This individual will lead and develop a high-performing team while driving continuous improvement in manufacturing methods, processes, and performance metrics. The role requires close collaboration with Safety, Quality, Manufacturing & Test Engineering, Demand Planning, Procurement, Order Fulfillment, and other Manufacturing departments to ensure operational excellence. The ideal candidate will have a strong background in Lean Manufacturing and a proven ability to optimize efficiency, cost, and quality through disciplined process improvement and effective leadership. As the company continues to grow, the Supervisor will play a key role in scaling production capabilities, enhancing cross-functional alignment, and supporting strategic business objectives. This is a full time permanent role based out of our Head Office in Vaughan, ON.

Key Responsibilities:

Lead and take ownership of developing, implementing, and improving manufacturing and assembly methods within a Lean Manufacturing environment.
Collaborate with cross-functional teams (Engineering, Quality, Supply Chain, Order Fulfillment, and other Manufacturing departments) to drive continuous improvement initiatives across all production areas.
Plan, organize, and monitor production schedules to ensure on-time delivery and alignment with customer requirements.
Create and maintain work instructions, manufacturing orders, and process documentation to support consistent production execution.
Establish and maintain labour standards, support time studies, and monitor productivity metrics to enhance performance.
Support New Product Introduction (NPI) by collaborating with Engineering on electronic and mechanical design for final assembly (DFT/DFM considerations).
Apply structured problem-solving methods to resolve production issues and sustain process improvements.
Act as a liaison between engineering, manufacturing engineering, order fulfillment, and corporate headquarters to ensure alignment on priorities and deliverables.
Lead, coach, and mentor production staff, fostering a culture of accountability, teamwork, and continuous learning.
Ensure compliance with ISO 9001 standards, company policies, and health and safety regulations, while promoting a strong culture of safety and quality awareness.
Skills and Qualifications: 

Bachelor’s degree in Manufacturing, Industrial, or Mechanical Engineering, or a related field; equivalent experience will also be considered.
5+ years of experience in an electronic manufacturing or production leadership role within a Lean Manufacturing environment.
Strong knowledge and application of Lean Manufacturing principles (e.g., 5S, Kaizen, Kanban, JIT).
Proven experience in process improvement, production planning, and workflow optimization.
Demonstrated ability to support New Product Introduction (NPI), including collaboration with Engineering on DFM/DFT considerations.
Skilled in creating and maintaining manufacturing documentation such as work instructions, process flows, and BOMs.
Experience conducting time studies, setting labor standards, and tracking productivity metrics.
Proficient in root cause analysis and structured problem-solving tools (e.g., 5 Whys, Fishbone, 8D).
Strong interpersonal and communication skills, with experience collaborating across Engineering, Quality, Supply Chain, and Order Fulfillment teams.
Demonstrated leadership ability to coach, mentor, and develop high-performing production teams.
Knowledge of ISO 9001 standards and commitment to maintaining a culture of safety, quality, and compliance.
Proficiency with ERP/MRP systems and manufacturing software.
Lean Six Sigma certification (Green Belt or higher) is an asset.
 

What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

General Machine Operator
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The General Machine Operator is responsible for operating, setting up, and maintaining sheet metal fabrication equipment to produce high‑quality components according to engineering drawings and production requirements. This role supports manufacturing by ensuring safe, accurate, and efficient operation of machines used to cut, bend, form, and assemble sheet metal parts. This is a full-time role based out of our facility in Vaughan, ON.

Responsibilities:

Provide general support in the metal shop.
Operate machinery such as brakes & presses, spot welding and stand off insertion machines.
Load required tooling into the machine.
Produce and verify product piece to the drawing specs and identify it as “first off”
Perform maintenance as per outlined requirements.
Assemble and fit plates and sections to form structures.
Spot weld metal machine parts together.
Set up and operate heavy-duty sheet metal working machines.
Stock shelves and move materials to different machines using a forklift as required.
Unload sheet metal skids when delivered and store it accordingly.
Prepare all metal items for painting.
Follow Supervisor/Team Lead instructions.

 Requirements and Skills: 

High School Diploma or equivalent.
Previous 1 to 3 years experience in a metal shop environment.
Previous experience to spot welding, punch press and brake press, stand off and PEM inserter would be preferred.
Strong mechanical aptitude and good understanding of fabrication processes.
Able to read and interpret blueprints.
Must be able to frequently lift 30lbs and up to 50lbs occasionally.
Able to work in a noisy shop environment.
Counterbalance forklift certification required, with minimum 6 months experience.
Must have steel-toed safety boots.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Spécialiste senior en qualité
Pointe Claire, QC

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
L’estimateur(trice) en systèmes d’alarme incendie sera responsable d’estimer les matériaux et la main-d’œuvre liés aux systèmes d’alarme incendie pour les projets gérés par le Bureau de gestion de projets (PMO), à l’échelle régionale et/ou nationale au Canada. Les responsabilités comprennent notamment l’examen des plans de conception des ingénieurs-conseils, la réalisation des relevés de matériaux (manuellement et/ou à l’aide de Procore), la création de la nomenclature (BOM), l’estimation de la main-d’œuvre (heures/coûts) pour les activités d’essais, d’inspection et de vérification du système, ainsi que la préparation de soumissions dans AX.
L’estimateur(trice) devra analyser les plans et, au besoin, consulter les directeurs(trices) des ventes et les chargé(e)s de projet afin de fournir une nomenclature et une soumission pour un système d’alarme incendie complet et fonctionnel, conforme aux spécifications du projet. Il s’agit d’un poste bilingue à temps plein, basé dans nos installations à Pointe Claire, (QC).
Principales responsabilités:

Assurer le suivi du processus d’estimation des systèmes d’alarme incendie afin d’élaborer des soumissions compétitives.
Examiner et comprendre les spécifications et les plans des projets d’alarme incendie.
Produire les relevés de matériaux et de main-d’œuvre à partir des plans afin d’établir des soumissions précises.
Effectuer occasionnellement des visites de site/appels d’offres afin de recouper les plans, éviter les interférences sur le site et identifier des solutions proactives.
Communiquer avec les clients afin de recueillir l’information et de clarifier les spécifications, la formulation, etc.
Coordonner avec les sous-traitants et les fournisseurs afin d’obtenir des prix à inclure dans la soumission finale remise au client.
Assurer la communication et le suivi auprès des représentant(e)s des ventes afin de coordonner la clôture de la révision de la soumission.
Participer aux réunions planifiées des directeurs(trices) des ventes afin de discuter des produits, des codes et des enjeux.
Coordonner avec l’équipe de gestion de projets afin de créer des processus et des lignes directrices pour soutenir l’expansion du département.
Exigenceéts et Compences:

Diplôme/DEC/BAC en génie de la protection incendie, génie électrique/technologie électrique, gestion de la construction, ou expérience équivalente dans l’industrie.
2 à 5 ans et plus d’expérience en estimation de systèmes d’alarme incendie, en conception-assistance (design-assist) ou en coordination de projets en sécurité incendie/sécurité des personnes (fire/life safety).
Expérience démontrée en lecture de plans/spécifications d’alarme incendie et en production de relevés de quantités, de soumissions et de dossiers d’appel d’offres.
Expérience des processus d’appel d’offres (DP/DdP), de l’analyse de l’étendue des travaux, de l’analyse comparative des offres et de la gestion des changements.
Familiarité avec les équipements et dispositifs d’alarme incendie ainsi qu’avec les architectures typiques des systèmes (conventionnel/adressable, évacuation vocale, mise en réseau).
Connaissance pratique des codes/normes applicables en alarme incendie et en bâtiment.
Permis de conduire valide et capacité d’assister à des visites de site/appels d’offres occasionnelles.
Capacité à coordonner les prix avec les fournisseurs/sous-traitants et à maintenir des relations avec les partenaires.
Capacité démontrée à travailler en collaboration interfonctionnelle avec les équipes des ventes et de gestion de projets.
Excellentes habitudes de documentation et capacité à suivre les procédures internes d’estimation/d’appel d’offres.
Grande rigueur organisationnelle, gestion des échéanciers et suivi avec l’équipe des ventes afin de soutenir la conclusion des soumissions.
Esprit collaboratif pour développer/standardiser les processus d’estimation avec l’équipe de gestion de projets.
Maîtrise de l’anglais et du français.
Ce que propose Mircom:

Rémunération selon l'expérience
Assurance maladie collective
Cotisations de l’entreprise à un REER
Mesures incitatives pour la formation
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 
 

   Certified Fire Alarm Technician

Greater Toronto Area, ON

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Vaughan, ON. This is a full time role. If you are an experienced, fully certified Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
 Requirements and Skills: 

Technicians shall have 5 plus years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 

Administrative Coordinator
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for a detail oriented coordinator that will provide administrative and coordination support to the Training Department, with additional support to Sales and Service teams for insurance and compliance documentation. The incumbent will oversee end-to-end training administration for internal and external customers, including recommending appropriate training options, processing registrations, maintaining training records and online platforms, issuing certificates, and responding to inquiries. They will support invoicing and billing activities in Microsoft AX and assists in maintaining and updating training policies and procedures. They will review and approve fire alarm panel programming key requests and provides basic troubleshooting support. They will also coordinate compliance documentation, including WSIB/WCB clearance certificates, Certificates of Insurance, vendor pre-qualification packages, health and safety compliance forms, and ongoing maintenance of corporate compliance records. This is a full-time role based from our head office in Vaughan, ON.

New Grads Welcome - Launch your career with us, a leader in fire and life safety solutions, as a detail-oriented Coordinator supporting training administration, billing, basic technical requests, and essential insurance/WSIB and health & safety documentation.

Responsibilities:

Advise and recommend most appropriate training type for customers.
Process course enrolment requests and invoice/bill customers in Microsoft AX.
Revise internal and external training policies and procedures.
Issue training certificates to internal and external customers.
Track all course enrolment requests while answering any questions from customers (Ie: training course content, registration policy, billing).
Create and maintain training course registration pages on Mircom corporate website.
Create and maintain training user accounts on Mircom Learn website.
Assign free and paid training courses to both internal and external customers.
Review and authorize fire alarm panel programming key update requests (Ie: Alternate ESD Waiver requests and Key Expiry Date requests)
Review and authorize customer key order requests.
Provide basic troubleshooting directions for updating programming keys to customers.
Issue WSIB Certificates/WCB Clearance Letters to Sales and Service representatives.
Authorize the creation and release of Certificates of Insurance.
Complete pre-qualification forms, health & safety compliance questionnaires, and Supervisor Competency forms for Mircom Vendors.
Provide Mircom Vendors with supplementary documents including: Form 1000, W-9 forms, WHMIS/Working at Heights/Health & Safety training certificates.
Maintain and update corporate compliance requests on websites including: Complyworks, ContractorCheck and Avetta.

 Requirements and Skills: 

Diploma/degree in Business/Office Administration, HR/Training, or related field (or equivalent experience).
2+ years’ experience in training administration/customer service or operations coordination.
Experience processing registrations, maintaining training records, and issuing certificates.
Billing/invoicing experience; Microsoft Dynamics AX (asset).
Experience administering an LMS and maintaining online course registration pages (website/CMS).
Experience with insurance/compliance documentation (WSIB/WCB, Certificates of Insurance, vendor pre-qualification) an asset.
Strong customer communication and service skills; able to advise on training options and explain policies/billing.
Highly organized with strong attention to detail; able to track and prioritize high volumes of requests.
Sound judgment and confidentiality when reviewing/authorizing programming key and customer key order requests.
Basic troubleshooting/problem-solving for programming key update support.
Proficient with MS Office (Outlook, Excel, Word); familiarity with compliance portals (ComplyWorks/ContractorCheck/Avetta) an asset.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Fire Alarm Systems Estimator
Calgary, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Fire Alarm Systems Estimator will be responsible for estimating Fire Alarm System material and labour for projects which the Project Management Office (PMO) manage, regionally and/or nationally within Canada; this includes reviewing Consulting Engineers design drawings, Material take-off (either manually and/or using Procore), Bill of Material (BOM) creation, Labour (hours/cost) estimations for system Test and Inspection and Verification, Quote creation in AX. The Estimator will be required to review plans and confer with Sales Managers and Project Managers, if required, to provide a BOM and Quote for a complete and functional Fire Alarm system which meets the project specifications.​ This is a full-time role based from our facility in Calgary, AB

Responsibilities:

Follow through with Fire Alarm estimating process to develop competitive bids.
Review and understand Fire Alarm project specifications and drawings.
Produce material and labour take-offs through drawings to develop accurate quotations.
Occasional site/tender walk-throughs to cross refence drawings to avoid site interferences and identify proactive solutions.
Communicate with clients to gather information, clarify specifications, wording, etc.
Coordinate with sub-contractors and suppliers to obtain pricing to include within the final quotation provided to the client.
Communication and follow up with salespeople to coordinate the closing of the bid review.
Attend scheduled sales manager meetings to discuss product, codes and issues.
Coordinate with the project management team to create process and guidelines to help with the expansion of the department.

 Requirements and Skills: 

Diploma/degree in Fire Protection Engineering, Electrical Engineering/Technology, Construction Management, or equivalent industry experience.
2–5+ years’ experience in fire alarm estimating, design-assist, or fire/life safety project coordination.
Demonstrated experience reading fire alarm drawings/specifications and producing take-offs, quotes, and bid packages.
Experience with tendering processes (RFQs/RFPs), scope review, bid leveling, and change management.
Familiarity with fire alarm equipment, devices, and typical system architectures (conventional/addressable, voice evac, networking).
Working knowledge of applicable fire alarm and building codes/standards.
Valid driver’s license and ability to attend occasional site/tender walkthroughs.
Ability to coordinate pricing with suppliers/subcontractors and maintain vendor relationships.
Proven ability to work cross-functionally with sales and project management teams.
Strong documentation habits and ability to follow internal estimating/bid procedures.
Strong organization, deadline management, and follow-up with sales to support bid closing.
Collaborative mindset to build/standardize estimating processes with the project management team.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Business Development Manager
Security Products & Services
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an experienced and results-driven Business Development Manager (BDM) to lead growth in the real estate, property management, and government sectors. This role focuses on identifying, building and maintaining strategic partnerships that expand our client base and support the launch of Mircom’s product portfolio. The ideal candidate will have a deep understanding of real estate development, property management operations, and the fire life safety& building industry.
Key Responsibilities:

Identify and pursue new business opportunities with real estate developers, property managers, commercial partners and government.
Drive revenue growth through strategic outreach, relationship-building, and deal closure.
Support go-to-market efforts for new customer base in residential, commercial, industrial and government sectors.
Present tailored proposals to key stakeholders and lead contract negotiations.
Conduct market research and analysis to inform strategic planning and identify emerging opportunities.
Write compelling business proposals and assist in structuring deals to maximize value.
Maintain strong, long-term relationships with clients and industry partners.
Represent the company at industry events, conferences, and networking functions.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:

Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
3+ years of experience in business development, sales, or real estate.
Demonstrated success in closing deals and achieving/exceeding sales targets.
Strong understanding of property management operations, government and real estate development cycles.
Solid knowledge of the life safety industry and available technology solutions is a strong asset.
Exceptional communication, negotiation, and presentation skills.
Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Must be eligible to work and drive in Canada.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary  
Group Insurance Benefits
Company RRSP Program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

SMT Machine Operator
Night Shift
(12:10am-8:10am)
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 Summary:
Under the supervision of the Manager, this position is responsible for the safe, accurate assembly, insertion of electronic components and other related assembly in a timely fashion, with the help of complex machinery. This is a full time night shift, permanent role,  based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Set-up, run and troubleshoot Auto-insertion and SMT machines with minimum down time and minimum supervision
Perform quality inspection with the aid of Automatic Optical Inspection (AOI), Golden Sample or Bills of Material (BOM) and log it on the First Off template of the Manufacturing Order (MO)
Perform safety checks and preventative maintenance as required
Maintain PCB stock accurately, ensuring cleanliness and good organization
Visually inspect all boards after processing on the machines
Manage and track stock accurately by utilizing Integrated Materials Management Software
Work in a safe and organized manner
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures
 Skills and Qualifications: 

Completion of a High School Diploma or Vocational Equivalent
Machine operator certification an asset
Three years’ experience using Auto-insertion and SMT machinery
Ability to read work orders, follow production drawings, sample assemblies, and understand verbal instructions
Experience with current IPC class 2 standard for proper insertion, placement and reflow of components
Knowledge of appropriate materials, methods, and the tools required in various assembly processes
Knowledge of electronic components and electronic assembly is an asset
Knowledge of set-ups, programming and adjustments an asset
Soldering experience an asset
Ability to work independently as well as in a team
Good interpersonal and communication (verbal & written English) skills
Must be detail-oriented, highly accurate and able to meet tight deadlines
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods
Ability to perform mathematical functions (addition, subtraction, multiplication, division)
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Test/Repair Technician 
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Join a skilled team where you'll test, troubleshoot, and repair electronic assemblies using industry-grade equipment while maintaining top-tier workmanship quality. If you have 2–5 years of hands-on electronics experience, surface mount soldering skills, and the ability to read schematics, this is the role for you! This is a full time role based out from our head office in Vaughan, ON.
Key Responsibilities:

Test and repair of electronic devices and assemblies.
Perform light soldering operations (surface mount repair, asset).
Maintain a high level of workmanship quality throughout the test and repair process.
Provide technical support for the production lines.
Provide leadership in the testing and troubleshooting of Mircom products through the appropriate use of a variety of test equipment such as oscilloscopes and test fixtures, etc.
Interact directly with production personnel and assist in training new employees on all aspects of testing and repair as required.
Working in a team environment to ensure smooth operations.
Requirements and Skills:

Post-secondary education in electronics.
2-5 years of practical work experience in the testing and repairing of electronic assemblies.
Proven ability to read and understand schematics.
Surface Mount soldering skills.
Basic MS Suite and computer literacy.
Ability to understand both written/ verbal instructions.
Strong written and oral communication skills.
Ability to work independently as well as in a diverse team.
Strong interpersonal skills.
Familiarity with Automated Test programs such as JTAG or Labview would be an asset.
Additional experience with the test and repair of Mircom, Secutron or Securiplex fire alarm systems would be desirable.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
 
 
 
 
 
 

Centre d’excellence-Instructeur(trice) en soutien technique
Montreal, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé: 
Nous sommes à la recherche d’une personne techniquement compétente et axée sur le service à la clientèle pour soutenir notre gamme de produits en sécurité incendie et en systèmes de sécurité. Dans ce rôle, vous serez responsable de diagnostiquer les problèmes liés à l’installation et à la production, de collaborer à la résolution des défis techniques et d’ingénierie, et de soutenir les équipes de ventes et d’installation afin d’assurer l’efficacité des produits. Vous répondrez aux demandes des clients par téléphone, courriel et plateforme web, enregistrerez les cas de soutien à l’aide de Microsoft Dynamics AX, et escaladerez les problèmes non résolus au besoin. De plus, vous simulerez des problèmes terrain en environnement de laboratoire, documenterez vos observations, et offrirez des formations de certification technique afin d’aider les clients à utiliser efficacement nos produits de détection incendie et de communication. Il s'agit d’un poste permanent à temps plein, basé dans notre établissement de Pointe-Claire, QC.
Principales responsabilités:

Offrir un soutien technique pour les équipements de sécurité incendie et les produits de sécurité.

Fournir un soutien en dépannage pour les installations et la production.

Contribuer à la résolution des problèmes techniques et d’ingénierie ayant un impact sur les ventes, l’installation ou l’utilisation des produits de sécurité incendie et de sécurité.

Identifier les problèmes de qualité des produits et les résoudre en suivant le processus d’escalade approprié.

Simuler des problèmes terrain dans le laboratoire de soutien technique et documenter les résultats.

Répondre aux demandes des clients par téléphone, courriel et plateforme web concernant les produits de protection incendie et de sécurité de Mircom.

Consigner les demandes reçues ainsi que les solutions apportées dans Microsoft Dynamics AX.

Escalader aux départements concernés les problèmes qui ne peuvent être résolus directement par l’équipe.

Offrir des formations techniques de certification pour aider les clients à maîtriser l’utilisation des systèmes d’alarme-incendie, de communication et de leurs accessoires.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences: 

Diplôme d’études collégiales ou universitaires en électronique, en génie électrique, en génie de la protection incendie ou dans un domaine technique connexe.

De 1 à 3 ans d’expérience en soutien technique ou en service sur le terrain, de préférence dans les domaines de la sécurité incendie, de la sécurité ou des systèmes de bâtiments.

Une expérience avec les systèmes d’alarme-incendie, les produits de communication ou les systèmes de sécurité est fortement souhaitée.

Excellentes compétences en dépannage et en diagnostic de systèmes électroniques et électromécaniques.

Bonne connaissance des pratiques d’installation pour les systèmes d’alarme-incendie et de sécurité.

Connaissance des codes et normes applicables aux systèmes d’alarme-incendie (ex. : NFPA, ULC, CSA) constitue un atout.

Maîtrise de l’utilisation d’équipements de laboratoire pour la simulation de problèmes et la validation technique.

Capacité à utiliser des systèmes de gestion de la relation client (CRM) comme Microsoft Dynamics AX pour consigner et suivre les demandes de soutien.

Excellentes compétences en communication orale et écrite pour répondre aux clients et donner des formations.

Capacité à vulgariser des concepts techniques complexes de façon claire et accessible pour les clients.

Fort sens du service à la clientèle, avec la capacité de gérer plusieurs dossiers en parallèle et de prioriser efficacement.

Autonomie, sens de l’initiative et capacité à travailler de façon indépendante ou en équipe.

Maîtrise du français, à l’oral et à l’écrit, requise.

Ce que propose Mircom:

Un excellent environnement de travail

Un salaire compétitif

Un régime d’assurances collectives

Un programme de REER collectif avec contribution de l’employeur

Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Team Lead, Warehouse
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Team Lead will organize inventory, analyze incoming shipment information and supervise all related warehouse activities. The candidate will look after incoming parts for QC Inspection, will provide documentation of all shipments, look after the preventive maintenance of all equipment, instruments & machines. Additionally the candidate will be responsible for Health & Safety management. This role is a full time, permanent role located in Vaughan, ON.
Key Responsibilities:

Lead the Vaughan facility to ensure all product sales orders are accurately picked and packed in a timely fashion.
Maintain inventory by identifying, labeling, and placing materials and supplies in stock.
Record the location of inventory to ensure accurate tracking.
Ensure all materials are placed into the correct shelf locations.
Ensure warehouse shelves and materials are neatly organized.
Document all incoming shipments by recording units received.
Report any damage or discrepancies to the Warehouse Manager.
Perform complete inspections of all incoming shipments.
Ensure all company policies, standard operating procedures, and health and safety guidelines are followed by the warehouse team.
Document product shipment by recording units shipped.
Ensure packing slips are generated for billing purposes.
Create shipping labels and documents for product orders to the correct locations.
Receive POs and company transfer paperwork.
Responsible for safety management at the warehouse.
Ensure all health and safety guidelines are strictly adhered to.
Maintain material-handling equipment by completing pre-use inspections.
Ensure equipment is in good working condition and report any issues promptly.
Identify, pull, pack, crate, load, and secure products for shipment.
Ensure all preparations are done efficiently and accurately to meet deadlines.
Ensure the warehouse is kept neat and tidy.
Maintain a clean and organized work environment to promote safety and efficiency.
Requirements & Skills:

Completion of secondary high school diploma or equivalent.
Proven 1 to 3 years experience in a warehouse lead or supervisory role.
Strong organizational and inventory management skills.
Ability to analyze shipment information and document accurately.
Knowledge of safety management practices in a warehouse setting.
Proficient in maintaining and inspecting material-handling equipment.
Excellent time management and deadline-oriented approach.
Ability to lift and move heavy objects as required.
Strong data entry skills and attention to detail.
Process improvement mindset with the ability to implement effective solutions.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Proficient in using inventory management software and other related systems.
Requires frequent standing and walking.
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.