Team Lead, Warehouse
Pointe Claire, QC

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Team Lead will organize inventory, analyze incoming shipment information and supervise all related warehouse activities. The candidate will look after incoming parts for QC Inspection, will provide documentation of all shipments, look after the preventive maintenance of all equipment, instruments & machines. Additionally the candidate will be responsible for Health & Safety management. This role is a full time, permanent role located in Pointe Claire, QC and the candidate will be working in our Pointe Claire facility.
Key Responsibilities:

Lead the Pointe Claire warehouse team (5 warehouse associates) to ensure all product sales orders are accurately picked and packed in a timely fashion.
Maintain inventory by identifying, labeling, and placing materials and supplies in stock.
Record the location of inventory to ensure accurate tracking.
Ensure all materials are placed into the correct shelf locations.
Ensure warehouse shelves and materials are neatly organized.
Document all incoming shipments by recording units received.
Report any damage or discrepancies to the Warehouse Manager.
Perform complete inspections of all incoming shipments.
Ensure all company policies, standard operating procedures, and health and safety guidelines are followed by the warehouse team.
Document product shipment by recording units shipped.
Ensure packing slips are generated for billing purposes.
Create shipping labels and documents for product orders to the correct locations.
Receive POs and company transfer paperwork.
Responsible for safety management at the warehouse.
Ensure all health and safety guidelines are strictly adhered to.
Maintain material-handling equipment by completing pre-use inspections.
Ensure equipment is in good working condition and report any issues promptly.
Identify, pull, pack, crate, load, and secure products for shipment.
Ensure all preparations are done efficiently and accurately to meet deadlines.
Ensure the warehouse is kept neat and tidy.
Maintain a clean and organized work environment to promote safety and efficiency.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements & Skills:

Completion of secondary high school diploma or equivalent.
Proven 1 to 3 years experience in a warehouse lead or supervisory role.
Strong organizational and inventory management skills.
Ability to analyze shipment information and document accurately.
Knowledge of safety management practices in a warehouse setting.
Proficient in maintaining and inspecting material-handling equipment.
Excellent time management and deadline-oriented approach.
Ability to lift and move heavy objects as required.
Strong data entry skills and attention to detail.
Process improvement mindset with the ability to implement effective solutions.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Proficient in using inventory management software and other related systems.
Requires frequent standing and walking.
Verbal and written proficiency in English and French
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Team Lead, Final Assembly 
(afternoon shift from 4:00pm till 12:30am)
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is searching for a qualified Team Lead, for final assembly who will be responsible for overseeing and coordinating production staff to ensure all finished products meet established quality standards for the afternoon shift. This role will monitor quality across all manufactured products and perform inspections, tests, and sampling of materials, parts, and products to identify defects or deviations from specifications. This is a full time, in person role based out of head office in Vaughan, ON.
Key Responsibilities:

Read and interpret technical drawings and specifications to guide production activities.
Monitor operations to ensure they meet established production and quality standards.
Oversee the quality of incoming and outgoing products, ensuring compliance with specifications.
Recommend and implement adjustments to assembly or production processes to improve quality and efficiency.
Identify and remove products and materials that fail to meet required specifications.
Ensure employees complete tasks safely, efficiently, and within required timeframes.
Collaborate closely with supervisors and managers to resolve issues and optimize workflow.
Support and coach employees in reaching performance and production goals.
Track material, tools, and inventory needs to support uninterrupted production.
Oversee final assembly and packaging to ensure products meet quality and presentation standards.
Requirements and Skills: 

High school diploma or equivalent required; additional technical or trade training in manufacturing, quality, or engineering is an asset.
5 to 10 years of production assembly experience, preferrably in electronics.
Proven experience in a manufacturing, production, or quality control environment (supervisory experience an asset).
Strong ability to read and interpret technical drawings, blueprints, and specifications.
Solid understanding of production processes, quality standards, and inspection methods.
Experience monitoring operations and implementing process adjustments to improve quality and efficiency.
Strong attention to detail with the ability to identify defects and non-conformances.
Knowledge of basic safety regulations and best practices; commitment to safe work procedures.
Demonstrated leadership skills with the ability to support, guide, and motivate employees.
Strong communication and interpersonal skills; able to collaborate effectively with supervisors, managers, and team members.
Good organizational skills, including tracking materials, tools, and inventory.
Problem-solving and decision-making skills, with the ability to act quickly and effectively when issues arise.
Basic computer skills for completing reports, documenting inspections, and tracking inventory.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Service Coordinator
Edmonton, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator for our Edmonton office with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time role, based out of our Edmonton Branch.
Key Responsibilities:

Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.

Requirements and Skills: 

College Diploma or university degree preferred.
3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:
Mircom is seeking an experienced and dynamic Director of Quality & Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design and development, manufacturing and testing, supply chain, sales, service, and corporate processes. Reporting directly to the President & CEO, this senior leadership role carries an enterprise-wide mandate to ensure that our products and services meet the highest quality standards and regulatory requirements. The ideal candidate will have extensive experience in quality management, deep expertise in ISO standards and continuous improvement methodologies, and a strategic mindset to drive the company's quality objectives forward while fostering a culture of excellence throughout the organization.
Key Responsibilities:
Organizational Quality Leadership

Develop and implement a comprehensive quality management strategy that covers all facets of the organization, including product design, development, manufacturing, testing, sales, service, and corporate functions, with an unwavering emphasis on safety.
Maintain and continuously strengthen ISO 9001 compliance and maturity toward world-class quality standards, ensuring that quality practices align with organizational growth and Mircom's mission to deliver best-in-class solutions
Own and continuously mature the Quality Management System (QMS) across all departments to ensure a consistent, rigorous, and holistic approach to quality assurance.
Integrate Six Sigma, Lean, and other continuous improvement methodologies to systematically reduce defects and enhance overall product quality.
Support process improvement and automation initiatives to reduce variabilities and enhance manufacturing processes, anchored to key performance indicators including Cost of Poor Quality, Scrap Rate, First Pass Yield, Return Material Authorization rate, and Customer Satisfaction scores.
Leadership

Lead and manage the quality team, providing expert guidance on quality tools and techniques, mentorship, support, and training to ensure high performance and professional development.
Prepare and present clear, data-driven quality reports to the President & CEO and senior management, highlighting key performance indicators, quality improvement initiatives, and recommendations.
Manage and strengthen cross-functional relationships with stakeholders across product management, product development, operations and sales; serve as the voice of quality at the senior leadership level.
Challenge the status quo, negotiate quality objectives, and communicate progress toward continuous improvement goals with transparency and confidence.
Establish a framework for resolving quality-related problems quickly and efficiently, ensuring that root causes are rigorously addressed and preventive actions are systematically implemented.
Use data analytics to monitor key quality metrics, identify trends, and drive evidence-based continuous improvement initiatives.
People Development

Mentor and support team members to foster a culture of quality, accountability, and continuous improvement.
Develop and deliver comprehensive training programs to enhance team skills and knowledge in quality management, defect data analysis, root cause and corrective action (RCCA), and continuous improvement methodologies.
Invest in ongoing training programs for cross-functional staff to ensure adherence to quality standards and foster a sustained culture of continuous improvement.
Compliance

Ensure rigorous adherence to regulatory requirements and industry standards through comprehensive auditing processes, with a strong focus on ISO compliance.
Plan, execute, and oversee internal and external audits to assess compliance with quality standards and identify areas for improvement.
Develop and implement inspection and audit strategies to ensure comprehensive, systematic coverage of all manufacturing processes and quality management systems.
Address audit findings and implement structured corrective actions to resolve issues and prevent recurrence.
Implement robust risk management processes to identify and mitigate potential challenges in quality assurance, safety, and compliance efforts across the organization.
Continuous Improvement

Identify and execute continuous improvement, quality, and sustainability initiatives to enhance product quality and operational efficiency across all functions.
Analyze quality data and metrics to identify trends, root causes, and areas for improvement.
Implement corrective and preventive actions (CAPA) to address quality concerns and prevent recurrence.
Collaborate with product development and engineering teams to integrate quality into the design and development process from concept through launch, and participate in design reviews to ensure new products meet regulatory, customer, and Mircom quality standards
Supplier and Customer Relations

Develop and maintain strategic relationships with customers and suppliers to ensure that products and services consistently meet and exceed expectations and regulatory requirements.
Develop and manage supplier quality programs to ensure consistent material quality and component standards that support manufacturing excellence.
Ensure that customer quality concerns and feedback are addressed promptly and effectively.
Implement customer feedback loops to continually improve the quality of products and services.
Innovation and Technology Adoption

Stay abreast of emerging technologies relevant to the life safety and intelligent building systems industry, and evaluate their potential impact on quality management and product development.
Foster a culture of innovation by encouraging cross-functional collaboration between quality, product development, supply chain, manufacturing, field applications, and sales teams.
Requirements and Skills: 

Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field; advanced degree (MBA, M.Eng., or M.Sc.) strongly preferred.
Minimum of 10–15 years of experience in quality management within a manufacturing environment, with at least 5 years in a senior leadership role.
Excellent leadership and team management skills, with the ability to motivate, mentor, and guide a diverse, high-performing team.
Proven experience developing and implementing quality management systems and processes across an entire organization, including product design, manufacturing, and corporate functions.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all departments and at the executive level.
Proficiency in quality management software and statistical analysis tools (e.g., Minitab, JMP, or equivalent).
Deep knowledge of ISO 9001:2015; proven experience managing certification, compliance, and audit programs.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
Demonstrated proficiency in Measurement System Evaluation (MSE), Design of Experiments (DoE), Failure Modes & Effects Analysis (FMEA), and predictive statistics.
Certification in Quality Management (e.g., Six Sigma, ASQ) is highly desirable.
Experience in a regulated, safety-critical industry (e.g., life safety, fire & security systems, building automation, electronics, aerospace, or medical devices) is a strong asset.
Professional accreditation in Quality Management or Quality Engineering is preferred.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited