Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Mircom is seeking an experienced and dynamic Director of Quality & Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design, manufacturing and testing, sales, service, and process improvements. This senior leadership role will be responsible for ensuring that our products and services meet the highest quality standards and regulatory requirements. The ideal candidate will have extensive experience in quality management, a deep understanding of ISO standards, and a strategic mindset to drive the company’s quality objectives forward.

Key Responsibilities:

• Develop and implement an organization-wide quality management strategy, transitioning from ISO-9001 to ISO-9004 and integrating Six Sigma methodologies to reduce defects and improve product quality.
• Oversee quality management systems, focusing on key metrics (e.g., Cost of Poor Quality, Scrap, Yield, Return Material Authorization, Supplier Quality) to drive continuous improvement, reduce costs, and enhance efficiency.
• Lead and mentor the quality team, providing guidance on tools, training, and professional development to ensure high performance and foster a culture of continuous improvement across the organization.
• Work with product design, operations, applications, sales, and customer service teams to ensure quality is embedded across all processes, improving customer satisfaction and safety standards.
• Analyze performance data, customer feedback, and key quality metrics to drive decision-making and implement preventative actions.
• Ensure adherence to industry standards, conduct audits, and implement corrective actions to maintain high-quality standards and regulatory compliance.
• Strengthen relationships with customers and suppliers to ensure product quality meets regulatory and customer expectations, and address quality concerns promptly.
• Encourage innovation, integrate emerging technologies, and foster collaboration across departments to improve product development and maintain high-quality standards.

Requirements and Skills: 

• Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field; advanced degree preferred.
• 10+ years of experience in quality management within manufacturing, with 5+ years in leadership.
• Proven track record in developing and implementing quality systems (ISO-9001/9004).
• Six Sigma (Black/Green Belt) and Lean Manufacturing experience highly desirable.
• Strong leadership, data-driven decision-making, problem-solving, and cross-functional collaboration skills.
• Expertise in quality management tools, statistical analysis, and industry standards.
• Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across various departments.
• Professional Accreditation in Quality Management or Quality Engineering (CQE, CQA, CMQ) is preferred.

What Mircom Offers: 

• A great working environment  
• Competitive salary 
• Group insurance benefits 
• Company RRSP program 

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited