Bilingual Credit & Collections Representative

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Mircom is seeking a motivated and detail-oriented Credit and Collections Representative to add to the Accounts Receivable team. Reporting to the Credit & Collections Manager, the ideal candidate will accurately perform credit and collections responsibilities while exhibiting excellent communication and customer service skills to both internal and external clients.

Key Responsibilities:

• Perform various credit and collection activities including but not limited to analyzing customers’ credit risk, conducting systematic and daily collection follow-ups.
• Work with customers in assigned territories to receive payments.
• Resolve conflicts that may arise between customers and the accounts receivable team to the satisfaction of both Mircom and the customer.
• Facilitate customer payments by providing necessary documentation to customers.
• Effectively communicates and appropriately handles customers (both internal and external) in a professional & courteous manner.
• Work with the Project, Service, Sales and Finance teams to ensure all deductions are accounted for and credits are issued as necessary.
• Identify and reconcile short payments, over payments, and unauthorized deductions.
• Complete administrative collections tasks such as new accounts setup, existing accounts maintenance, credit review, Euler Hermes filing and claims review.
• Ongoing evaluation of customers’ credit limits and risk assessment to determine the amount of credit line and payment terms to extend to customers.
• Monitor and release orders pending assessment of credit limit, purchase amount, and payment history.
• Review customer orders and resolve credit hold issues.
• Process credit card payments.
• Allocate cheque payments and resolve misallocated payments.
• Participate in process improvement projects as assigned.
• Ensures compliance with all company policies.
• Other duties as assigned by Management team.

Requirements and Skills: 

• Ability to communicate (verbal and written) in French and English fluently (required)
• 2+ years experience in credit and collections.
• Bachelor’s degree or equivalent combination of education and experience.
• Knowledge of the Denunciation Process.
• Experience in a high-volume environment is preferred.
• Intermediate Computer and MS Office skills.
• Good interpersonal and communication skills.Ability to work at a fast pace with a high degree of accuracy.
• Experience in Microsoft Dynamic AX is preferred.

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

Interested applicants please forward a copy of your resume to Human Resources.

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited