Credit & Collections Representative

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary: 

Mircom is searching for an energetic, detail driven, customer focused Credit & Collections representative to join our team in Vaughan, ON., that will be responsible for the credit and collection activities in the Finance Department.

Key Responsibilities:

• Performs credit and collection activities that include analyzing customers’ credit risk, conducting systematic and daily collection follow-ups.
• Works with customers in assigned territories to receive payments. Resolves customer A/R differences to the satisfaction of both Mircom and our customers. Uses good business judgment in working with/through other internal departments to achieve results.
• Facilitates customer payments by providing necessary documentation to customer.
• Communicates effectively and appropriately handles customers (both internal and external) in a professional & courteous manner.
• Resolves customer account differences by working with the appropriate internal teams. Works with Project Team, Service Team, Sales Team and Finance to ensure all deductions are accounted for and credits are issued as necessary.
• Identifies and reconciles short payments, over payments and unauthorized deductions.
• Completes tasks relating to collections, new accounts setup, existing accounts maintenance, credit review, Euler Hermes filing and claims review, etc.
• Continous & ongoing evaluation of customers’ credit limits and risk assessment to determine the amount of credit line and payment terms to extend to customers.
• Monitors/Releases orders pending assessment of credit limit, purchase amount & payment history.
• Reviews customer orders and resolves credit hold issues.
• Processes credit card payments.
• Allocates cheque payments & resolves misallocated payments.
• Resolves disputes on phone, email, and in-person.
• Participates on process improvement projects as assigned.
• Ensures compliance with all company policies.
• Back up of team members on vacations or leaves.
• Other duties as assigned by Management team.
• Main focus/territory is Calgary, plus other territories within Canada

Requirements and Skills: 

• Able to work from 10:00am to 6:30pm EST
• 2+ years experience in credit and collections.
• Construction industry work experience is an advantage
• Bachelor’s degree or equivalent combination of education and experience.
• Experience in a high-volume environment is preferred.
• Intermediate Computer and MS Office skills.
• Excellent nterpersonal and communication skills.
• Demonstrated ability to work at a fast pace with a high degree of accuracy.
• Trustworthy and manages time properly. Uses good judgement when prioritizing work.
• Team player is an absolute must.
• Experience in Microsoft Dynamic AX is preferred.

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited