Applications Support Specialist/Trainer-Communication & Security Products

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary: 

We are seeking an Applications Support Specialist/Trainer with a strong background in Communications and Security Products. The ideal candidate will have expertise in networking, software and hardware troubleshooting, and customer service, alongside exceptional training skills. This role focuses on providing technical support, conducting training sessions, and ensuring the effective use of our communications and security solutions, including sales and estimation support. This role is based out of our Maple Ridge office in BC and the incumbant should reside in the greater Vancouver area.

Why Join Us? Become part of a dynamic team dedicated to delivering innovative communication and security solutions. We offer a collaborative work environment, opportunities for professional development, and a chance to make a significant impact in the field.

Key Responsibilities:

• Provide expert-level support for networking, CCTV, intercom, access control, audio systems, and SIP/VoIP technologies.
• Troubleshoot and resolve software and hardware issues efficiently to ensure seamless client operations. 
• Develop and deliver training programs for end-users and technical staff on the use of communications and security products. 
• Create and maintain training materials, manuals, and documentation to support effective learning.
• Serve as the primary point of contact for customer inquiries and support requests, ensuring high levels of customer satisfaction.
• Offer guidance and solutions to enhance the overall customer experience with our products.
• Assist sales teams by providing technical expertise during the sales process, including product demonstrations and addressing client inquiries.
• Contribute to project estimation by assessing client needs and recommending appropriate solutions.
• Assist sales teams by providing technical expertise during the sales process, including product demonstrations and addressing client inquiries.
• Contribute to project estimation by assessing client needs and recommending appropriate solutions.
• Work closely with engineering and technical teams to escalate complex issues and develop effective solutions.
• Provide feedback on product performance and recommend enhancements to improve customer experience.

Requirements and Skills: 

• College diploma or university degree in a relevant field. A technical background is an asset
• Minimum of 3 years in applications support, training, or a similar role within the communications and security sector.
• Strong knowledge of networking principles and troubleshooting methodologies.
• Solid familiarity with CCTV, intercom, access control, audio systems, SIP/VoIP technologies, and cabling/wiring practices. 
• Excellent verbal and written communication skills for technical documentation and training delivery.
• Strong customer service orientation with a commitment to efficiently resolving issues.
• Occasional travel to client sites may be required for training or support.
• Flexibility in hours may be necessary to accommodate client schedules.

What Mircom Offers:

• A great working environment with opportunities for advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

•  We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.