Project Support Specialist

USA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary: 

We are seeking a skilled Project Support Specialist to support sales teams, customers, and installers by providing system design solutions, technical guidance, and troubleshooting expertise. This role involves assisting with project execution by resolving field issues, and delivering both remote and onsite support for the installation, programming, and operation of Mircom systems. The ideal candidate will be proactive, customer-focused, and able to work extended hours when needed to ensure timely issue resolution. 

The Project Support Specialist will support the following states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Ohio, West Virginia, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, Alabama, Florida, Wisconsin, Illinois, Mississippi, Michigan, Indiana, Kentucky, and Tennessee. The successful candidate must reside within the indicated territory.

Key Responsibilities:

• Provide technical expertise on access control and/or fire products to sales, customers, consultants, and integrators.
• Support sales teams with system design, configuration, and product recommendations.
• Deliver product presentations, demonstrations, and training sessions in various cities in the designated region.
• Troubleshoot, simulate and resolve field issues in collaboration with customers and technical support.
• Assist in the development of technical documentation, system schematics, and best practices.
• Stay up to date on industry trends, standards, and competitor offerings.
• Represent the company at trade shows, training seminars, and customer meetings.

Requirements & Skills:

• Trade School or College diploma or a relevant field; a technical background is required.
• University Degree is an asset.
• Minimum of 3+ years in technical/applications support, or a similar role within the communications and security sector. – or -- Minimum of 3+ years in a technical sales industry, preferably fire alarm or security sales.
• Strong knowledge of networking principles and troubleshooting methodologies.
• Solid familiarity with fire, intercom, access control, audio systems, SIP/VoIP technologies, and cabling /wiring practices. 
• Excellent verbal and written communication skills for technical documentation and training delivery.
• Strong customer service orientation with a commitment to efficiently resolving issues.
• Frequent travel to client sites is required for training or support.
• Flexibility in hours may be necessary to accommodate client schedules.
• Knowledge of CAD or system design software an asset.
• Must reside and be able to drive in the US.

What Mircom Offers:

• A great working environment with opportunities for advancement
• Competitive salary
• Group Insurance benefits
• Company 401K program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

*Employment is contingent upon the successful completion of background checks.