Field Applications Specialist

USA

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary: 

We are seeking a skilled Field Application Specialist to support sales teams, customers, and installers by providing system design solutions, technical guidance, and troubleshooting expertise. This role involves creating engineering designs, resolving complex field issues, and delivering both remote and onsite support for the installation, programming, and operation of Mircom systems. The ideal candidate will be proactive, customer-focused, and able to work extended hours when needed to ensure timely issue resolution.

The Field Applications Specialist will support the following states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Ohio, West Virginia, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, Alabama, Florida, Wisconsin, Illinois, Mississippi, Michigan, Indiana, Kentucky, and Tennessee. The successful candidate must reside within the indicated territory.

Key Responsibilities:

• Provide special application designs to sales and customers/installers.

• Resolve major field related problems with customers/installers.

• Provide over the phone as well as e-mail instructions to field technicians/installers with respect to the operation, installation, troubleshooting and programming of the various Mircom systems.

• Provide technical seminars in various cities in the United States to sales, field technicians and distributors.

• Simulate any field re-occurring problems in the rack and test lab and document the results for feedback to the engineering department.

• Program and assist with password reset on Secutron Fire Alarm Control Panels.

• Support old Fire Alarm Control Panels (FACPs), Telephone Access Systems, Emergency Call Systems, “K” Series Intercom Systems & cloud services.

• Draw special application wiring/block diagrams for customer/installers.

• Resolve level 2 customers issues forwarded by the Technical Support Department.

Requirements and Skills: 

• Trade School or College diploma in a relevant technical field is required; a University degree is considered an asset.

• Minimum of 3+ years of experience in applications support or a similar role within the communications and security sector.

• At least 3+ years of experience in a technical sales environment, preferably in fire alarm or security sales; fire alarm experience is an asset.

• Strong technical background with solid knowledge of networking principles and troubleshooting methodologies.

• Familiarity with CCTV, intercom, access control, audio systems, SIP/VoIP technologies, and cabling/wiring best practices.

• Proven ability to provide special application designs, technical support, and training to customers, sales teams, and installers.

• Excellent verbal and written communication skills for delivering technical documentation, over-the-phone support, and training seminars.

• Demonstrated ability to simulate field issues, diagnose complex problems, and collaborate with engineering teams for resolution.

• Strong customer service orientation with a commitment to timely and effective issue resolution.

• Must reside and be able to drive in the US.

What Mircom Offers:

• A great working environment with opportunities for advancement
• Competitive salary
• Group Insurance benefits
• Company 401K program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

*Employment is contingent upon the successful completion of background checks.