Network/Server Analyst
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Network Supervisor, the Network Analyst role is responsible for the implementation and management of the Network/Server environment including design, configuration, monitoring, security and support. The Network/Server Analyst is responsible for the day-to-day network and server operations, support and maintenance to minimize downtime and maximize productivity.
Key Responsibilities:
- Monitor and manage the network infrastructure including switches, routers, hubs, cabling, and other components
- Plan, design, analyze, and provide technical support for data and voice communications networks
- Research and evaluate network/server technologies and recommend equipment purchases
- Devise and develop appropriate network/server architecture to support system and functional requirements; maintain a 99.9% uptime ratio for network systems
- Oversee network asset management, including maintenance of network component inventory and related documentation
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems
- Develop and deploy methodologies for testing network and server performance and providing statistics and reports
- Work closely with the IT Help Desk to analyze, troubleshoot and resolve network and server issues
- Manage network issue escalations and work until a solution is obtained for the client, both internal and external
- Provide Level 3 technical support to Internal clients.
Skills and Qualifications:
- Degree or diploma in IT/Computer Science or related field or equivalent experience
- 2-3 years’ experience with Active directory, Exchange, Windows, VMware and Terminal Server
- Excellent understanding of network infrastructure and security planning and support (including Servers, Storage, switches and firewalls)
- Ability to execute daily prioritization and delegation of support requests
- Knowledge of Microsoft products, PC hardware, network, and telecom
- Comprehensive knowledge of TCP/IP networks and VPN implementation and support
- Excellent time and workload management skills
- Strong communication, problem-solving and time-management skills
- Business process knowledge in Accounting and Manufacturing is a plus
- Office 365 experience a plus
- Occasional travel is required within North America
- Exchange and Active directory experience an asset
What Mircom Offers:
- A great working environment with opportunity for career advancement
- Competitive salary
- Group Insurance benefits
- Company RRSP program
All candidates are asked to submit their resume and cover letter with their application.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.