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Business Unit
Toronto> Toronto - Customer Service
Location
Vaughan, Ontario
Customer Service Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction.
Key Responsibilities:
Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support.
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking.
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties.
Continuously seek process improvements to enhance the customer experience.
Compile and generate reports related to customer service.
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease.
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence.
Provide customer assistance with Stock checks and product support.
Review and release orders from the logistics queue when required.
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management.
Requirements and Skills:
Ability to work from Monday to Friday in office located in Vaughan from 9:30am–6:00pm with occasional overtime and holidays.
2+ years of experience in a customer service or help desk capacity.
Post-secondary education preferred.
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Ability to handle complaints, difficult customers, and make sound decisions.
Excellent organizational, problem-solving, time management, and attention to detail.
Strong work ethic, team player mentality, and accountability to customers and colleagues.
Experience in the fire protection, communications and/or security industry would be an asset.
Microsoft Dynamics AX experience is an asset.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited
Fire Alarm Designer
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The successful candidate will design and estimate new construction and estimate repairs for existing systems.
Key Responsibilities:
Perform fire alarm system engineering design and produce engineering shop drawings
Provide technical support to project manager, field technicians and CAD operators by analyzing customer’s needs, engineer’s specifications and floor plan
Develop solutions to new or existing system applications
Review job construction plans, specifications, survey information, sales sketches, estimates, take off sheets and ensure design work is under budget
Review submittals with sales and delivery teams and lead team to obtain hardware submittal approval
Provide technical assistance to the sales team in the analysis and interpretation of job documents and code requirements during the bidding and estimating phase
Skills and Qualifications:
2 years of experience with fire alarm installation and new construction and retrofits of multifamily and/or all types of commercial projects.
2 years of experience with fire alarm design using AutoCAD
Experience with a variety of system types and manufacturers
Ability to read and interpret architectural, electrical and mechanical drawings
Proficiency in MS Office
FASA / BASA License, Nicet I / II or accumulated experience
Electrical background with strong knowledge of industry codes (NFPA, FFPC & NEC)
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass background check and drug test
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Fire Alarm Sales Support Specialist
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Protection Technician, will play a crucial role in providing technical and sales support to the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:
Must be proficient in creating CAD drawings
Program to effectively navigate and manipulate fire protection systems.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Provide accurate and timely quotes for clients, considering project specifications and requirements
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Offer additional paid for services, such as creating CAD drawings, including shop drawings, as-built drawings, and comprehensive submittal packages
Address inquiries and resolve technical issues, while providing quality customer care
Collaborate with Engineering and Sales to ensure seamless integration of technical solutions and effective communication with clients
Maintain accurate and organized documentation for all technical activities, including testing, quotations and client interactions
Requirements and Skills:
Possess a minimum of NICET Level 1,2 certification; alternatively, 3 years of fire experience
Proficient in Computer Aided Design (CAD)
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the New York high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
1-3 years experience in Fire alarm/security or construction industry
Planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.
Ability to travel and overnight stays as necessary
Residence in New Jersey is preferred
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
HR Coordinator
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As a member of the Human Resources team, the Human Resources Coordinator will provide administrative support for a full range of human resources functions including employee relations & recruitment support, employee communications, records database management, payroll compliance, event coordination and project support.
Key Responsibilities:
Provide support and guidance to employees regarding general inquiries related to HR matters.
Manage the HR Inbox (via ZenDesk) by assigning tickets to the appropriate HR team member for timely resolution.
Ensure the smooth onboarding of new hires by conducting group orientations, tracking completion of required documentation, and updating the HRIS accordingly.
Draft employee agreements and communicate with clients regarding action items and outstanding deliverables as necessary.
Assist in full-cycle recruitment activities, including job postings, candidate pre-screening, interview scheduling, and conducting background/reference checks.
Submit hours worked for agency temps and process invoices for payment.
Prepare announcements, letters of employment and provide assistance with corporate communications.
Translate documents using internal support and resources.
Update organizational charts, HRIS, ERP, and Concur (expense management) database with relevant employee information.
Create and maintain both digital and physical employee files for accurate record-keeping.
Ensure timecards are completed and approved by the payroll deadline and audit all payroll entries for accuracy and compliance with company policies.
Contribute to the organization of company events as a member of the Social Committee.
Provide support to HR Team/HR Generalists as required.
Support departmental initiatives and projects as assigned by providing assistance and contributing to project objectives.
Requirements and Skills:
College Diploma or University Degree in Human Resources Management
6 months to 1 year of previous experience in HR administration
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with HRIS (Human Resources Information Systems) and payroll software is a plus
Familiarity with payroll practices and relevant legislation would be preferred
Strong verbal and written communication skills
Ability to manage multiple tasks and prioritize workload effectively in a fast-paced environment
Accuracy in data entry and record-keeping
Numerical aptitude with an ability to perform calculations related to payroll
Superior customer-service skills
Ability to collaborate effectively with colleagues and other departments
Must deal with confidential information with high degree of professionalism
Willingness to develop and learn new skills is a must
Bilingual (English/French) would be an asset
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Business Unit
Toronto> Toronto - Engineering
Location
Vaughan, Ontario
Project Manager (Engineering)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are looking for an experienced Project Manager to join our team. The Project Manager will be responsible for managing fire alarm installation and panel projects in commercial, educational, healthcare and industrial facilities, positively representing the company in all client and architect/engineer interactions. The Project Manager will oversee and communicate project progression from inception to completion including design, permits, material delivery, labour schedules and field installation.
This position will play a critical role in overseeing the successful completion of projects and managing all elements of a project including: scope, budget schedule, finance, risk, quality and resources while maintaining the required level of quality for all assigned projects.
Key Responsibilities:
Drive the overall schedule for the end to end product development to validation and certifications from cross functional teams: Hardware, Firmware and Software Engineering, Mechanical and Industrial Design, Validation, Quality Assurance and UL/FM Certifications.
Coordinate internal resources and third parties/vendors for successful execution of projects.
Outline tasks involved in the project, follow up, monitor progress and provide regular update to team and management regarding the state of the project including risks, concerns, milestones and proposed solutions. Communicate any changes affecting project.
Lead cost analysis and monitor cost of projects. Assist with the validation of plans for approval.
Prepare and review documents relevant to the project including Marketing Requirements, Product Design Specification, Statement of Work, Test Plans and Reports.
Work closely and collaborate with other departments such as Production and Supply Chain to ensure the timely supply of components and materials, prototypes, samples and products.
Bring together the various project stakeholders, encourage mutual collaboration and build a positive team environment and apply agile methods.
Think critically to innovate, improve current processes and schedules while focusing on finding solutions.
Able to handle and coordinate multiple diverse assignments or projects and tasks successfully and ensure smooth operations.
Requirements and Skills:
University Degree or College Diploma.
3+ years of experience in technical project management with a proven track record of delivering projects.
Proven ability to lead cross functional teams through the development process, in the following disciplines: Hardware, Firmware and Software engineering, Mechanical and Industrial design, Validation and Quality Assurance and exposure to UL/FM/FCC certifications.
Excellent verbal and written communication skills are required to interface with peers and to report information to senior leadership as well as strong interpersonal and presentation skills.
Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, high-pressure environment.
Ability to define and prioritize work for the development team with attention to detail.
Strong time management skills including prioritization, management of multiple projects concurrently, and ability to respond quickly and efficiently to changes.
Ability to execute strategies and tactics, build relationships, organize processes, think analytically and critically.
High energy, flexible, detail oriented and adaptable team player in a fast-paced environment.
Strong understanding of analytics and presenting key metrics.
Strong customer focus, business acumen and understanding of business operations.
Experience with Waterfall and Agile development methodologies and how to apply this to Hardware.
Proficiency in Microsoft Office and Project Management tools.
Attention to detail is an essential job skill.
Experience in Fire and Alarm industry is an asset.
PMP or Scrum Certification is an asset.
Experience working in a Manufacturing setting is an asset.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Fire Alarm Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
Compensation:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
Interested applicants please forward a copy of your resume to Human Resources.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Business Unit
Toronto> Toronto - BAS Service
Location
Vaughan, Ontario
Quality Assurance Analyst-Building Automation System(BAS)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Mircom Group of Companies is seeking a Quality Assurance Analyst for our Building Automation System (BAS) and related smart building products. The successful candidate will be responsible for verification and stability testing of our products.
Key Responsibilities:
Develop test strategies and procedures for design verification of network controllers, field controllers and system configuration tools.
Develop documentation of test procedures and regression test plans.
Perform feature, functional, stability, and regression testing of products.
Design, implement, and manage own lab test networks.
Coordinate testing activities with the rest of the BAS team.
Assist in reproducing customers’ issues in the QA lab.
Provide feedback to developers to improve the usability of the products.
Maintain a high level of workmanship quality throughout test-cycles.
Maintain a clean and professional work environment.
Requirements and Skills:
Diploma in electrical, electronics, electro-mechanical, mechatronics, robotics, building automation, programmable logic controllers, PLC or related technology.
Strong written and oral communication skills.
Self-motivated and works well in a team environment
Experience with Issue tracking, development and management tools i.e. JIRA, Zephyr, Playwright etc.
Experience within Building Automation, Fire, Security, or similar industries.
Experience with Building Automation Systems, and/or Programmable Logic Controllers.
Understanding of networking equipment setup, operation, and concepts.
Experience with Microsoft Windows Operating Systems.
Experience working with electronic circuitry, and engineering lab test equipment.
Experience with product installation and configuration including hand tools.
2+ years of related work experience.
JavaScript programming experience.
C/C++ programing experience.
Soldering experience (through hole, surface mount, de-soldering).
Circuit debugging and troubleshooting experience.
What Mircom Offers:
A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
BAS Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom Group of Companies is searching for a Building Automation Systems (BAS) Technician. The successful candidate will be responsible for commissioning projects, perform on-site testing, on call service and scheduled service work on BAS.
Key Responsibilities:
Proper start-up and commissioning of projects assigned by the Project Manager or Project Engineer.
Perform point-to-point checkout as per procedures, complete project commissioning documentation, download application software and perform software/hardware calibration required for proper equipment and system operation.
Perform on-site testing of the application programming and check on-line operation of the graphical user interface.
Maintain working as-built project drawings/documentation, archive project user files and perform warranty related service calls.
Coordinate with estimators and installation electricians to ensure projects are completed on time and as per code, standards and contract requirements.
Perform on call service and scheduled service work on BAS.
Requirements and Skills:
Previous experience with HVAC DDC / BAS controls products and tools with working knowledge of HVAC DDC/BAS control system installations, programming, graphical user interfaces, system integrations, start-up, checkout and commissioning.
3-5 years of experience in the controls industry including commissioning, software operation, calibration, field services and troubleshooting.
Previous experience on construction projects; knowledgeable in the construction contracting industry with emphasis in mechanical/electrical fields
Knowledgeable in DDC control theory and applications pertaining to the HVAC industry.
Knowledgeable in servers, network equipment and environments.
Able to interpret drawings, assist with estimation/design and implement projects and service contracts.
Obtain minimum security clearance and pass a criminal background check.
Ability to communicate effectively in English (verbal, written and aural ability)
Valid driver’s license with clean abstract
Proficient in the use of Microsoft Office
2-4 year technical degree plus technical training/certifications would be an asset
Experience with pneumatic controls and the Schneider BAS product line (Andover Continuum) would be preferred
Working Conditions:
Exposure to dust and the elements while working outside
Able to work at heights and remain in static positions and/or in confined spaces for duration of shift
Able to visit job construction hard hat areas, climb stairs, maneuver in and around pipe work and air ducts and work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
Able to work flexible hours including some night shift work.
What Mircom Offers:
A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
Business Development Manager - Territory
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting directly to the VP of US Sales, this regional role of Business Development Manager will identify and seize new business development opportunities to build a strong network of loyal partners and execute Mircom’s strategy. The Regional Business Development Manager will develop and maintain strong relationships with Engineered Systems Distributors (ESDs).
The Regional Business Development Manager will oversee the New England region
Key Responsibilities:
Execute Mircom’s strategic plans, while upholding Mircom’s values at all times.
Meet or exceed the territory’s revenue and customer targets.
Increase market share by seeking out new relationships through sales events, referrals, industry contacts, warm/cold face-to-face sales calls, collaboration with other team members on sales strategies and developing plans to convert potential customers.
Maintain current relationships by supporting/recommending customer service efforts, conducting follow up calls, profiling dealers, educating customers, engineers and keeping abreast of new developments in the industry.
Proactively drive market intelligence gathering, uncover opportunities in growth verticals, and deliver sales wins in these growth areas.
Assist in implementing training in technology, products, sales skills, project registration and other efforts.
Participate in industry events including trade shows/association programs.
Requirements and Skills:
1 to 3 years Sales Management Experience.
Bachelor’s Degree in Marketing, Business, Engineering or similar field.
2+ years of experience in the Fire/Security or similar industry.
Self-motivator with proven organizational track record.
Strong oral and written communication skills.
Strong knowledge of PC based applications (Microsoft Outlook, PowerPoint & Excel)
Working knowledge of Salesforce CRM software would be an asset.
Possess a current valid driver’s license
Hold a NICET certification is a bonus
Technically proficient to review/discuss project plans
Willingness to travel within the territory, including some overnight and air travel.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
*Employment is contingent upon the successful completion of background checks.
Fire Alarm Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
Compensation:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
All interested applicants are asked to submit their resume.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Business Unit
Toronto> Toronto - Production/Operations
Location
Vaughan, Ontario
Warehouse Supervisor -GTA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
As the Warehouse Supervisor at our facility in the GTA, you will be responsible for managing and coordinating all activities within our raw materials and finished product warehouses. You will play a crucial role in ensuring the efficient operation of our warehouse facilities, maintaining inventory accuracy, and optimizing processes to meet production demands. Experience with RF technology and a vision for a paperless warehouse operation are essential for this role.
Key Responsibilities:
Oversee the receiving, storage, and dispatching of raw materials and finished products using RF technology.
Implement and maintain efficient warehouse processes to ensure timely delivery of materials to production lines, while transitioning to a paperless environment.
Monitor inventory levels and coordinate with procurement to replenish stock as needed.
Ensure compliance with safety regulations and maintain a clean or organized warehouse environment.
Lead and motivate a team of 21 warehouse staff members; providing guidance, training, and support as needed.
Schedule and assign tasks to warehouse personnel ensuring optimum staffing levels to meet operational requirements.
Conduct regular performance evaluations and provide constructive feedback to encourage continuous improvement.
Foster a positive work culture that promotes teamwork, accountability, and excellence.
Develop and enforce warehouse policies and procedures to ensure compliance with company standards and regulatory requirements, including the transition to a paperless environment.
Implement quality control measures to maintain product integrity throughout the storage and handling process.
Identify areas of improvement and implement corrective actions to enhance warehouse efficiency and productivity.
Utilize RF technology and inventory management systems to track and monitor stock levels, conducting regular audits to ensure accuracy.
Coordinate with other departments to forecast and plan inventory levels accordingly in a paperless environment.
Implement strategies to minimize stock shortages, overages, and obsolescence while reducing reliance on paper-based processes.
Requirements & Skills:
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
Proven experience in warehouse management, with a minimum of 5 years in a supervisory or managerial role.
Extensive knowledge of warehouse operations, inventory management, and logistics principles.
Strong leadership abilities with demonstrated experience in managing and developing teams.
Experience with RF technology.
Proficiency in warehouse management software, Microsoft Office Suite and Transportation Management Systems.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Strong problem-solving skills and the ability to make sound decisions under pressure.
Attention to detail and a commitment to maintaining high standards of quality and accuracy.
What Mircom Offers:
Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Fire Alarm Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers :
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Business Unit
Montréal> Montréal - Engineering
Location
Pointe-Claire, Quebec
QA Test Engineer – Fire Products
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom designs, develops, and integrates highly sophisticated intelligent building system related command, control, and communications systems for the industrial, commercial, and residential markets. Our designs transform large amounts of complex data into useful information that is clearly and intuitively presented on our panels, enabling emergency response or facility maintenance staff to make informed decisions in real-time.
The QA Test Engineer will direct and oversee the testing and evaluation of hardware and software for the company’s real-time, embedded, communications and life-safety systems. The position presently reports to the Engineering Manager, but works closely with all members of the Engineering department, and with staff in Quality Assurance, Manufacturing, Tech Support, Product Management, etc.
For more information about our products please visit: http://www.mircom.com/products
Key Responsibilities:
Work with the product design team to document and implement requirements
Develop and maintain test plans for standard products developed by the company's Engineering Department.
Develop and maintain testing methodologies and practices which will enable the effective, efficient evaluation of new and updated hardware and software designs.
Test and evaluate hardware and software for new and upgraded products and systems as a part of the Engineering Department's testing and quality assurance process.
Prepare test reports on assigned projects, and work with Department designers to help resolve technical issues uncovered as a result of testing.
Act as the Department authority on code requirements and test methods related to ULC and UL listed products.
Provide guidance and support to ensure that the Engineering Lab has the tools, equipment, and materials it needs to support ongoing and developing testing requirements.
Establish and support the high technical standards which are expected of the industry leader.
Lead in the identification, definition, and implementation of new processes, policies, practices, standards, and tools to enhance the Engineering Department’s effectiveness, capabilities, and capacities.
Report any deficiencies in systems, facilities, machinery, equipment and/or tools immediately to Senior Management.
Record and/or report product damage/nonconformities to Senior Management as required.
Comply with Quality Assurance policies and procedures.
Participate and contribute to effective production efficiency.
Requirements and Skills:
Good working knowledge of current testing methodologies and practices in a modern manufacturing / lab environment.
Several years experience in hardware and software testing, utilizing a wide variety of current technology and test equipment in a real-time, process control environment.
Excellent knowledge of the various codes and standards that govern the fire alarm industry.
Good working knowledge of safety procedures and precautions related to working with electrical equipment.
Excellent written and spoken English, ability to create clear, precise, and comprehensive test reports.
The Test Engineer must be able to work independently with minimal supervision, and yet be able to function well in a team environment. The incumbent is expected to demonstrate skills in helping to define product requirements and identify and eliminate technical challenges or problems that might interfere with the successful approval (listing), launch, and utilization of the company's products and systems.
The successful applicant will have degree in electrical engineering plus several years experience in a system test or verification role.
What Mircom Offers:
A great working environment with opportunities for advancement
Competitive salary
Group insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Administrative Assistant
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Administrative Assistant is responsible for a wide variety of clerical office duties in support of company administration. This includes coordinating and communicating office activities, greeting and screening visitors in, answering and referring inbound telephone calls, and scheduling appointments. The Administrative Assistant should present a positive and professional image of the organization at all times. The incumbent should be fluent in French/English (verbal/written).
Key Responsibilities:
Greet and welcome guests upon arrival
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence. Distribute all forms of correspondence to appropriate parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. Take and record telephone, e-mail, or written messages for staff members.
Provide basic and accurate information to visitors and callers.
Support other areas of the business as required, including organizing meetings etc. (Sales, Service, Operations, Administration, and Head Office)
Organize, maintain, and coordinate office records (including employee and manager training records), and other files in their proper locations.
Keep updated records of office expenses and costs.
Perform other clerical Administrative Assistant duties such as filing, photocopying, transcribing, and scanning.
Assist in the distribution and translation of memos and other correspondence and assist in the compilation of data for various reports and draft forms, letters, reports, and memos in both English and French.
Maintain the reception in a tidy and presentable manner.
Assist with company events.
Order front office supplies and keep inventory of stock.
Manage interactions with cleaning staff and procurement of cleaning supplies.
Maintain office security by following safety procedures (monitor log book and issue visitor badges).
Participate as a member of the JHSC.
Skills and Qualifications:
Superior telephone manners and strong interpersonal skills.
Strong written and verbal skills to communicate with all levels of the organization and its executive team.
Minimum of one year experience in an administrative assistant or customer service or similar role.
Fluency in French & English (both written & verbal)
High School Diploma or equivalent
Strong customer service orientation.
Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
Superior typing skills; able to write simple correspondence, including memos/letters
Knowledge of general office procedures e.g. printing, scanning, faxing, etc.
Able to maintain filing systems and basic databases.
Ability to maintain and handle confidential information with discretion.
Meticulous records maintenance skills.
Maintain a professional appearance, demeanor, and attitude at all times.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Business Unit
Toronto> Toronto - Finance/Accounting
Location
Vaughan, Ontario
Credit & Collections Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is searching for an energetic, detail driven, customer focused Credit & Collections representative to join our team in Vaughan, ON., that will be responsible for the credit and collection activities in the Finance Department.
Key Responsibilities:
Performs credit and collection activities that include analyzing customers’ credit risk, conducting systematic and daily collection follow-ups.
Works with customers in assigned territories to receive payments. Resolves customer A/R differences to the satisfaction of both Mircom and our customers. Uses good business judgment in working with/through other internal departments to achieve results.
Facilitates customer payments by providing necessary documentation to customer.
Communicates effectively and appropriately handles customers (both internal and external) in a professional & courteous manner.
Resolves customer account differences by working with the appropriate internal teams. Works with Project Team, Service Team, Sales Team and Finance to ensure all deductions are accounted for and credits are issued as necessary.
Identifies and reconciles short payments, over payments and unauthorized deductions.
Performs daily cash application tasks
Completes tasks relating to collections, new accounts setup, existing accounts maintenance, credit review, Euler Hermes filing and claims review, etc.
Continous & ongoing evaluation of customers’ credit limits and risk assessment to determine the amount of credit line and payment terms to extend to customers.
Monitors/Releases orders pending assessment of credit limit, purchase amount & payment history.
Reviews customer orders and resolves credit hold issues.
Processes credit card payments.
Allocates cheque payments & resolves misallocated payments.
Resolves disputes on phone, email, and in-person.
Participates on process improvement projects as assigned.
Ensures compliance with all company policies.
Back up of team members on vacations or leaves.
Other duties as assigned by Management team.
Main focus/territory is Calgary, plus other territories within Canada
Requirements and Skills:
Able to work from 10:00am to 6:30pm EST
2+ years experience in credit and collections.
Construction industry work experience is an advantage
Bachelor’s degree or equivalent combination of education and experience.
Experience in a high-volume environment is preferred.
Intermediate Computer and MS Office skills.
Excellent interpersonal and communication skills.
Demonstrated ability to work at a fast pace with a high degree of accuracy.
Trustworthy and manages time properly. Uses good judgement when prioritizing work.
Team player is an absolute must.
Experience in Microsoft Dynamic AX is preferred.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
Fire Alarm Technician – Montreal, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Fluent in English and French (verbal and written).
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (Class G)
Compensation:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
All interested applicants are asked to submit their resume.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Test Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Key Responsibilities:
Testing and repairing of electronic devices and assemblies.
Perform light soldering operations (surface mount repair, asset).
Maintain a high level of workmanship quality throughout the test and repair process.
Provide technical support for the production lines.
Provide leadership in the testing and troubleshooting of Mircom products through the appropriate use of a variety of test equipment such as oscilloscopes and test fixtures, etc.
Interact directly with production personnel and assist in training new employees on all aspects of testing and repair as required.
Working in a team environment to ensure smooth operations.
Requirements and Skills:
Post-secondary education in electronics.
2-5 years of practical work experience in the testing and repairing of electronic assemblies.
Proven ability to read and understand schematics.
Surface Mount soldering skills.
Basic MS Suite and computer literacy.
Ability to understand both written/ verbal instructions.
Strong written and oral communication skills.
Ability to work independently as well as in a diverse team.
Strong interpersonal skills.
Familiarity with Automated Test programs such as JTAG or Labview would be an asset.
Additional experience with the test and repair of Mircom, Secutron or Securiplex fire alarm systems would be desirable.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
Service Technician - Edmonton, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of CCTV, access control and intercom systems, along with other security equipment.
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
3 - 5 years of experience as a Service Technician in the Security industry
Electronics diploma or equivalent from accredit college/university or documented and demonstrated trade qulification
Ability to communicate in English both verbally and in writing
ability to lift equipment and tools up to 50lbs and climb ladders
Possess a valid and clean motor vehicle license (Class G)
Kknowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company RRSP contributions
Company vehicle complete with fuel and automotive service expense account
Education incentives
For all interested applicants, please include a cover letter along with your resume. We would thank all applicants for their interest in this position however only those selected for an interview will be contacted.
Fire Sprinkler Fitter
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The ideal candidate for this position will have relevant, working knowledge of NFPA Standards and OSHA regulations.
Key Responsibilities:
Job responsibilities include, but are not limited to:
Able to read and comprehend blueprints, specification and project schedules
Coordination and installation of overhead sprinkler systems, including steel and CPVC and steel piping, fire pumps, standpipes, hose systems, underground pipe including private service fire mains, hydrants, pits and underground control valves
Responsible for participating and attending weekly job site safety meetings
Accountable for ordering material, managing deliveries/backorders, ensuring changes in scope/discrepancies are resolved, monitor labor costs, responsible for tools, and coordinating equipment rental
Willing to travel to local job site locations
Be physically fit to perform the demanding work of the trade including maximum occasional lifting up to 50 pounds, frequent lifting up to 25 pounds. Standing and walking for the majority of the workday.
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service or Installation Technician within the Fire Sprinkler industry
NICET I / II certification or accumulated equivalent experience
Osha certification, apprentice certifications or other trade qualification would be an asset
Strong knowledge of industry codes (NFPA)
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 50lbs and climb ladders and scaffolding
Competency in Microsoft Word and Excel is an asset
Compensation:
Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Service Manager
Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate will oversee Mircom’s service operations for the Maple Ridge location. The Service Manager will organize and manage all service activities and performance of the service team.
Key Responsibilities:
Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
Mentor, train and develop skills with Technicians
Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
Identify project changes leading to equipment and labor cost overruns.
Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
Monitor direct labor hours, project costs, and work schedules.
Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.
Requirements and Skills:
3-5 years of experience in the Fire and Life Safety industry.
Proven manager/supervisor experience in the Fire Alarm industry
Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm
University, College, or Technical Post-Secondary education.
Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
Strong computer skills and competency in Microsoft Office applications
Ability to work flexible hours including weekends to meet customer/technician requirements
Strong organizational skills, a positive attitude and the ability to learn quickly.
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communications in the English language
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
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