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Centre d’excellence-Instructeur(trice) en soutien technique
Montreal, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Nous sommes à la recherche d’une personne techniquement compétente et axée sur le service à la clientèle pour soutenir notre gamme de produits en sécurité incendie et en systèmes de sécurité. Dans ce rôle, vous serez responsable de diagnostiquer les problèmes liés à l’installation et à la production, de collaborer à la résolution des défis techniques et d’ingénierie, et de soutenir les équipes de ventes et d’installation afin d’assurer l’efficacité des produits. Vous répondrez aux demandes des clients par téléphone, courriel et plateforme web, enregistrerez les cas de soutien à l’aide de Microsoft Dynamics AX, et escaladerez les problèmes non résolus au besoin. De plus, vous simulerez des problèmes terrain en environnement de laboratoire, documenterez vos observations, et offrirez des formations de certification technique afin d’aider les clients à utiliser efficacement nos produits de détection incendie et de communication. Il s'agit d’un poste permanent à temps plein, basé dans notre établissement de Pointe-Claire, QC.
Principales responsabilités:
Offrir un soutien technique pour les équipements de sécurité incendie et les produits de sécurité.
Fournir un soutien en dépannage pour les installations et la production.
Contribuer à la résolution des problèmes techniques et d’ingénierie ayant un impact sur les ventes, l’installation ou l’utilisation des produits de sécurité incendie et de sécurité.
Identifier les problèmes de qualité des produits et les résoudre en suivant le processus d’escalade approprié.
Simuler des problèmes terrain dans le laboratoire de soutien technique et documenter les résultats.
Répondre aux demandes des clients par téléphone, courriel et plateforme web concernant les produits de protection incendie et de sécurité de Mircom.
Consigner les demandes reçues ainsi que les solutions apportées dans Microsoft Dynamics AX.
Escalader aux départements concernés les problèmes qui ne peuvent être résolus directement par l’équipe.
Offrir des formations techniques de certification pour aider les clients à maîtriser l’utilisation des systèmes d’alarme-incendie, de communication et de leurs accessoires.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences:
Diplôme d’études collégiales ou universitaires en électronique, en génie électrique, en génie de la protection incendie ou dans un domaine technique connexe.
De 1 à 3 ans d’expérience en soutien technique ou en service sur le terrain, de préférence dans les domaines de la sécurité incendie, de la sécurité ou des systèmes de bâtiments.
Une expérience avec les systèmes d’alarme-incendie, les produits de communication ou les systèmes de sécurité est fortement souhaitée.
Excellentes compétences en dépannage et en diagnostic de systèmes électroniques et électromécaniques.
Bonne connaissance des pratiques d’installation pour les systèmes d’alarme-incendie et de sécurité.
Connaissance des codes et normes applicables aux systèmes d’alarme-incendie (ex. : NFPA, ULC, CSA) constitue un atout.
Maîtrise de l’utilisation d’équipements de laboratoire pour la simulation de problèmes et la validation technique.
Capacité à utiliser des systèmes de gestion de la relation client (CRM) comme Microsoft Dynamics AX pour consigner et suivre les demandes de soutien.
Excellentes compétences en communication orale et écrite pour répondre aux clients et donner des formations.
Capacité à vulgariser des concepts techniques complexes de façon claire et accessible pour les clients.
Fort sens du service à la clientèle, avec la capacité de gérer plusieurs dossiers en parallèle et de prioriser efficacement.
Autonomie, sens de l’initiative et capacité à travailler de façon indépendante ou en équipe.
Maîtrise du français, à l’oral et à l’écrit, requise.
Ce que propose Mircom:
Un excellent environnement de travail
Un salaire compétitif
Un régime d’assurances collectives
Un programme de REER collectif avec contribution de l’employeur
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
Unité commerciale
Toronto> Toronto - Production/Operations
Lieu
Vaughan, Ontario
Team Lead, Warehouse
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Team Lead will organize inventory, analyze incoming shipment information and supervise all related warehouse activities. The candidate will look after incoming parts for QC Inspection, will provide documentation of all shipments, look after the preventive maintenance of all equipment, instruments & machines. Additionally the candidate will be responsible for Health & Safety management. This role is a full time, permanent role located in Vaughan, ON.
Key Responsibilities:
Lead the Vaughan facility to ensure all product sales orders are accurately picked and packed in a timely fashion.
Maintain inventory by identifying, labeling, and placing materials and supplies in stock.
Record the location of inventory to ensure accurate tracking.
Ensure all materials are placed into the correct shelf locations.
Ensure warehouse shelves and materials are neatly organized.
Document all incoming shipments by recording units received.
Report any damage or discrepancies to the Warehouse Manager.
Perform complete inspections of all incoming shipments.
Ensure all company policies, standard operating procedures, and health and safety guidelines are followed by the warehouse team.
Document product shipment by recording units shipped.
Ensure packing slips are generated for billing purposes.
Create shipping labels and documents for product orders to the correct locations.
Receive POs and company transfer paperwork.
Responsible for safety management at the warehouse.
Ensure all health and safety guidelines are strictly adhered to.
Maintain material-handling equipment by completing pre-use inspections.
Ensure equipment is in good working condition and report any issues promptly.
Identify, pull, pack, crate, load, and secure products for shipment.
Ensure all preparations are done efficiently and accurately to meet deadlines.
Ensure the warehouse is kept neat and tidy.
Maintain a clean and organized work environment to promote safety and efficiency.
Requirements & Skills:
Completion of secondary high school diploma or equivalent.
Proven 1 to 3 years experience in a warehouse lead or supervisory role.
Strong organizational and inventory management skills.
Ability to analyze shipment information and document accurately.
Knowledge of safety management practices in a warehouse setting.
Proficient in maintaining and inspecting material-handling equipment.
Excellent time management and deadline-oriented approach.
Ability to lift and move heavy objects as required.
Strong data entry skills and attention to detail.
Process improvement mindset with the ability to implement effective solutions.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Proficient in using inventory management software and other related systems.
Requires frequent standing and walking.
What Mircom Offers:
Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Unité commerciale
Montréal> Montréal - Service
Lieu
Pointe-Claire, Québec
Certified Fire Alarm Technician - Montreal, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is searching for talented Fire Alarm Technicians to join our team in Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manual.s
Ensure work is performed in compliance with ISO9001 Quality Standards and Compliance Procedures.
Requirements and Skills:
Technicians shall have 3-5 years of experience within the Fire Alarm industry.
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification is a plus.
Technicians wtih a Canadian Fire Alarm Association (CFAA) Registration or comparable qualification is a plus.
Fluently in French and english to better serve our customers.
Knowledge of Mircom systems is an asset.
Competency in Microsoft Word and Excel is an asset.
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding.
Possess a valid and clean motor vehicle license (Class 5).
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Unité commerciale
Montréal> Montréal - Service
Lieu
Pointe-Claire, Québec
Coordonnateur(trice) de service
Montreal, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire:
Nous sommes en pleine croissance — et nous avons besoin de professionnels organisés et débrouillards pour assurer le bon fonctionnement de nos opérations de service.
Nous recherchons un(e) Coordinateur(trice) de Service bilingue qui sera le pilier de notre département de service à notre succursale de Pointe-Claire, QC. Vous serez responsable de la planification des techniciens, du suivi des bons de travail, de la gestion des inventaires et de la satisfaction de nos clients — tout en maintenant la rigueur et le professionnalisme sur lesquels notre département compte.
Ce n'est pas un rôle administratif passif. Vous serez impliqué(e), polyvalent(e) et indispensable.
Si vous avez un minimum de 3 ans d'expérience en administration de bureau, une expérience concrète dans la planification de techniciens et la gestion de bons de travail, d'excellentes compétences en service à la clientèle, et que vous êtes parfaitement bilingue en français et en anglais — nous voulons vous rencontrer!
Principales responsabilités:
Opérations et planification:
Créer et gérer les bons de travail pour les appels de service et assigner les techniciens en conséquence.
Créer des bons de commande pour les fournisseurs, sous-traitants, équipements et besoins techniques.
Planifier et coordonner les ressources pour les projets PMA et de construction.
Gestion des inventaires et des actifs:
Suivre, gérer et transférer les pièces, équipements et outils entre les différents entrepôts.
Surveiller les niveaux de stock des consommables et passer des commandes de réapprovisionnement de façon proactive.
Maintenir un inventaire précis des actifs techniques et gérer les calendriers d'étalonnage des équipements.
Surveiller les actifs appartenant aux fournisseurs et aux techniciens.
Facturation et documentation:
Examiner et résoudre les écarts de facturation dans les bons de travail et les bons de commande.
Aider avec les demandes de crédit pour les départements de service et de construction.
Maintenir des dossiers de projet bien organisés dans les lecteurs virtuels partagés.
Soutien administratif et service à la clientèle:
Accueillir les visiteurs, gérer les appels entrants et assurer le soutien administratif de première ligne.
Répondre aux demandes des clients, de l'équipe des ventes et des comptes fournisseurs.
Aider à certaines tâches légères d'entrepôt au besoin.
Veiller à ce que tous les travaux soient conformes aux normes de qualité ISO et aux procédures de conformité.
Exigences et compétences:
Une expérience dans un secteur connexe (construction, sécurité incendie, sûreté, etc.) est un atout important.
Au moins 3 ans d'expérience en administration de bureau.
Une expérience dans le secteur serait un atout.
Formation postsecondaire (diplôme technique ou universitaire).
Solides compétences informatiques (Microsoft Office : Excel, Word, etc.)
Excellentes compétences en matière de service à la clientèle.
Bonnes aptitudes relationnelles et esprit d'équipe.
Capacité à respecter des délais serrés.
Excellentes compétences en communication, tant à l'écrit qu'à l'oral.
Bon sens de l'organisation.
Capacité à maintenir un environnement propre et sécuritaire.
Capacité à traiter des informations confidentielles avec un haut degré de professionnalisme.
Doit être parfaitement bilingue en français et en anglais.
Ce qu'offre Mircom:
Un excellent environnement de travail avec des possibilités d'avancement
Un salaire concurrentiel
Des prestations d'assurance collective
Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
Unité commerciale
Toronto> Toronto - Production/Operations
Lieu
Vaughan, Ontario
Post Wave and Visual Inspection Operator/Assembler
Afternoon Shift
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards. This role is a full time role, afternoon shift.
Key Responsibilities:
Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Requirements and Skills:
Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
Fire Sprinkler Fitter
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The ideal candidate for this position will have relevant, working knowledge of NFPA Standards and OSHA regulations.
Key Responsibilities:
Job responsibilities include, but are not limited to:
Able to read and comprehend blueprints, specification and project schedules
Coordination and installation of overhead sprinkler systems, including steel and CPVC and steel piping, fire pumps, standpipes, hose systems, underground pipe including private service fire mains, hydrants, pits and underground control valves
Responsible for participating and attending weekly job site safety meetings
Accountable for ordering material, managing deliveries/backorders, ensuring changes in scope/discrepancies are resolved, monitor labor costs, responsible for tools, and coordinating equipment rental
Willing to travel to local job site locations
Be physically fit to perform the demanding work of the trade including maximum occasional lifting up to 50 pounds, frequent lifting up to 25 pounds. Standing and walking for the majority of the workday.
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service or Installation Technician within the Fire Sprinkler industry
NICET I / II certification or accumulated equivalent experience
Osha certification, apprentice certifications or other trade qualification would be an asset
Strong knowledge of industry codes (NFPA)
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 50lbs and climb ladders and scaffolding
Competency in Microsoft Word and Excel is an asset
Compensation:
Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Certified Fire Alarm Technician
Calgary, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Calgary, AB. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Trainer, Security Systems & Fire Products
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are excited to welcome a bi‑lingual Trainer with expertise in security systems and fire products to support our rapidly growing Canadian branches (Toronto, Montreal, Calgary) and our valued customers. This role is an excellent opportunity for a motivated professional who enjoys working in a dynamic, fast‑paced environment and excels at managing multiple priorities. The ideal candidate thrives under pressure, consistently meets deadlines, and brings a strong history of delivering engaging, high‑quality training experiences. Advanced facilitation skills and deep technical knowledge of security system products are essential. This position also offers the chance to travel across Canada and occasionally to the United States to deliver impactful training sessions.
As a technical expert and facilitator, the Trainer will play a key role in empowering internal teams and external customers. Responsibilities include designing and delivering compelling training programs, building testbeds and demo panels for access control and fire products, and creating application guides and video content for Mircom Learn. This role also involves resolving escalated technical issues, partnering with engineering and production teams, and contributing to product development initiatives.
We are seeking someone based in the Greater Toronto Area who is comfortable working independently, while staying closely connected and collaborative with multiple departments. Mircom offers significant opportunities for cross‑training across fire systems and other product lines, supporting continuous growth and professional development. This is a full‑time position based from our Head Office in Vaughan, ON
Why Join Us?
Become part of a dynamic and innovative team dedicated to shaping the future of communication and security solutions. We offer a supportive, collaborative environment, meaningful opportunities to grow your skills, and the chance to make a real impact as we continue to expand our offerings across North America.
Key Responsibilities:
Deliver training sessions for access control and fire products.
Develop training schedules and manage an online learning center.
Create training video content using AI tools, following departmental templates and processes for live training and Mircom Learn.
Build demo panels and application guides for access control products.
Resolve escalated cases from technical support, sales, and internal/external groups.
Collaborate with production, QA, and engineering teams to address hardware/software issues.
Assist with product roadmap development and support sales teams with RFQs.
Troubleshoot technical field issues and communicate effectively with service departments.
Train internal employees on the product portfolio.
Create fire and access control product demo panels.
Develop internal and field application guides for the products.
Work with the production team to resolve production/hardware issues.
Collaborate with engineering to resolve hardware/software issues and support new feature implementation across fire and access control product lines.
Partner with engineering and test departments to resolve test and product‑related issues.
Work with the RMA department to resolve hardware issues and perform deeper component‑level testing and analysis.
Support the Product Management team with product roadmap initiatives.
Assist sales teams with RFQs.
Troubleshoot and support technical field issues, while communicating internal issues to the service department.
Ensure all work is performed in compliance with ISO 9001 quality standards and procedures.
Requirements and Skills:
College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset.
3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries.
Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
Excellent leadership, communication, project management, and organizational skills.
Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering).
In-depth technical knowledge of building automation/voice entry/access control and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively.
Strong problem-solving skills and strong ability to work independently or collaboratively.
High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview.
Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies.
Ability to design demo panels and create comprehensive application guides for our products.
Experience supporting product roadmap development and assisting sales teams with RFQs.
Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis.
Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment.
Must be able to travel across Canada and occasionally to the United States for training delivery.
Strong verbal and written communication skills; must be proficient in French and English.
Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Unité commerciale
Maple Ridge - Service
Lieu
Maple Ridge, Colombie-Britannique
Certified Fire Alarm Technician-Greater Vancouver Area
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
Salary starting from $70,000. per year.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Service Coordinator - Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:
Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
Ensure work is performed in compliance with ISO quality standards and compliance procedures.
Requirements and Skills:
3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited .
Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City. Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:
Occassionally perform Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
Unité commerciale
Montréal> Montréal - Sales/Administration
Lieu
Pointe-Claire, Québec
Gestionnaire de comptes, Ventes PMA
Résumé :
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
Principales responsabilités :
Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences :
Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
Solides compétences en communication orale et écrite (anglais)
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Ce que Mircom offre :
Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.
Unité commerciale
Montréal> Montréal - Operations
Lieu
Pointe-Claire, Québec
Spécialiste senior en qualité
Pointe Claire, QC
Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
L'ingénieur de fabrication bilingue est chargé de développer, d'optimiser et de maintenir les processus de fabrication des assemblages de circuits imprimés (PCB), en mettant l'accent sur la technologie de montage en surface (SMT). Ce poste garantit une production de haute qualité, efficace et évolutive, tout en soutenant l'introduction de nouveaux produits (NPI), les initiatives d'amélioration continue et l'excellence opérationnelle dans l'environnement de fabrication des PCB. Le candidat retenu apportera une expérience pratique des processus, des équipements et des normes de qualité SMT, et collaborera de manière transversale avec les équipes d'ingénierie, de qualité, de chaîne d'approvisionnement et de production. Il s'agit d'un poste permanent à temps plein basé dans nos installations de Pointe-Claire, au Québec.
Principales responsabilités:
Développement des processus de fabrication:
Développer, mettre en œuvre et optimiser les processus de fabrication d'assemblages de circuits imprimés, en mettant l'accent sur les lignes de production SMT et l'assemblage final des produits de sécurité.
Soutenir l'introduction de nouveaux produits (NPI) en définissant les flux de processus, les instructions de travail et les besoins en outillage.
Concevoir et améliorer les plans d'implantation de la production afin d'améliorer le rendement, la qualité et l'efficacité.
Réaliser des études de capacité des processus et mettre en œuvre des améliorations afin d'atteindre les objectifs de production.
Créer des projets d'investissement pour stimuler la productivité et la sécurité grâce à l'automatisation.
Ingénierie des processus SMT:
Optimiser les processus SMT, notamment l'impression de pâte à souder, l'efficacité du placement, le soudage par refusion, l'AOI, le SPI et les processus d'inspection.
Dépanner les problèmes liés à la ligne SMT et mener des analyses des causes profondes et des actions correctives.
Soutenir la programmation des machines, l'équilibrage des lignes et l'amélioration des temps de cycle.
Travailler en étroite collaboration avec les fournisseurs d'équipements et les équipes de maintenance afin de garantir des performances optimales des machines.
Qualité et amélioration continue:
Diriger les initiatives d'amélioration continue à l'aide des méthodes Lean Manufacturing, Six Sigma et d'autres méthodologies d'excellence opérationnelle.
Soutenir le développement du PFMEA, les plans de contrôle et les activités de validation des processus.
Analyser le rendement, les tendances en matière de défauts et les données de production afin d'identifier les possibilités d'amélioration.
Évaluation et approbation du premier article pour les changements apportés au site de fabrication, les changements ou améliorations de processus, les changements de fournisseurs ou de matériaux, ou les changements de conception.
Mettre en œuvre des contrôles anti-erreurs (poka-yoke) et des contrôles de processus afin de réduire les défauts.
Collaboration interfonctionnelle:
Travailler en étroite collaboration avec les équipes d'ingénierie produit, de qualité et de chaîne d'approvisionnement afin de garantir la fabricabilité des nouvelles conceptions (DFM/DFT).
Aider les équipes de production à résoudre les problèmes techniques sur le site de fabrication.
Participer aux audits, aux revues de processus et aux initiatives d'amélioration opérationnelle.
Fournir des conseils techniques et des formations aux opérateurs et aux techniciens.
Documentation et conformité:
Élaborer et tenir à jour la documentation relative à la fabrication, notamment les instructions de travail, les schémas de processus et les procédures opérationnelles standard.
Veiller au respect des normes industrielles et des exigences réglementaires relatives à la fabrication de circuits imprimés.
Apporter son soutien aux audits internes et externes tels que ISO, FM et UL, selon les besoins.
Révision technique, approbation, évaluation et exécution des ECO (Engineering Change Order) par le biais de la gestion des changements.
Exigenceéts et Compences:
Licence en génie électrique ou mécanique, en génie de fabrication ou dans un domaine connexe.
5 à 10 ans d'expérience pratique dans la fabrication de circuits imprimés, avec une solide expertise dans les environnements de technologie de montage en surface (SMT).
Expérience pratique des équipements SMT tels que les machines de placement, les fours de refusion, les systèmes AOI et SPI.
Expérience dans le soutien à l'introduction de nouveaux produits (NPI) dans la fabrication électronique.
Solides connaissances des processus d'assemblage de circuits imprimés et de la fabrication électronique.
Expérience en matière de DFM, DFT et validation des processus.
Connaissance des outils de fabrication allégée, Six Sigma et d'amélioration continue.
Connaissance des systèmes ERP/MRP, des routages et de l'analyse des données de fabrication.
Capacité à interpréter des dessins techniques, des fichiers Gerber et des nomenclatures.
Maîtrise de l'anglais et du français (à l'oral et à l'écrit).
Solides compétences en matière de résolution de problèmes et d'analyse.
Excellentes capacités de communication et de collaboration.
Capacité à travailler dans un environnement de fabrication au rythme soutenu.
Solides compétences en organisation et en gestion de projet.
Qualifications souhaitées :
Expérience dans des environnements de fabrication de circuits imprimés à forte mixité et à volume moyen à élevé.
Certification Lean Six Sigma (ceinture verte ou supérieure).
Expérience de la fabrication automatisée.
Ce que propose Mircom:
Rémunération selon l'expérience
Assurance maladie collective
Cotisations de l’entreprise à un REER
Mesures incitatives pour la formation
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
Unité commerciale
Montréal> Montréal - Operations
Lieu
Pointe-Claire, Québec
Chef d'équipe – Assemblage de circuits imprimés / SMT
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire :
Nous sommes à la recherche d’un(e) Chef d’équipe – Assemblage de circuits imprimés / TMS hautement qualifié(e) et motivé(e) pour superviser et coordonner les opérations quotidiennes de notre ligne d’assemblage de circuits imprimés. Le ou la candidat(e) idéal(e) possède une expérience pratique des procédés de technologie de montage en surface (TMS), de solides compétences en leadership ainsi qu’un engagement envers la qualité et l’amélioration continue. Il s’agit d’un poste permanent à temps plein, basé à notre succursale de Pointe-Claire (QC).
Principales responsabilités :
Superviser et diriger une équipe d’opérateurs et de techniciens TMS dans l’assemblage de circuits imprimés.
Planifier, organiser et surveiller les activités de production quotidiennes afin d’atteindre les objectifs de rendement, de qualité et de livraison.
Assurer la mise en place, le fonctionnement et l’entretien adéquats des équipements TMS (ex. : machines de pose automatisée, fours de refusion, AOI, soudure sélective).
Dépanner les problèmes de procédé et d’équipement afin de minimiser les temps d’arrêt et d’améliorer l’efficacité.
Former et encadrer les membres de l’équipe sur les procédures d’assemblage, les protocoles de sécurité et les normes de qualité.
Collaborer avec les équipes d’ingénierie, de qualité et de chaîne d’approvisionnement pour résoudre les problèmes de production et mettre en œuvre des améliorations de processus.
Maintenir des dossiers de production, rapports et documents précis.
Faire respecter les normes ESD, IPC ainsi que les politiques de l’entreprise.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigences et compétences :
Diplôme d’études collégiales (DEC) ou baccalauréat en électronique, en génie électrique ou dans un domaine connexe.
Plus de 3 ans d’expérience en assemblage de circuits imprimés et en fabrication TMS, dont au moins 1 an dans un poste de supervision ou de chef d’équipe.
Excellente connaissance des procédés TMS, des équipements, de la retouche manuelle et des normes de contrôle de la qualité (IPC-A-610, ISO 9001).
Solides compétences en résolution de problèmes, en organisation et en communication.
Capacité à travailler dans un environnement dynamique axé sur le travail d’équipe.
Maîtrise des logiciels de production et des outils Microsoft Office.
Atouts :
Expérience avec les procédés TMS, l’inspection et la retouche manuelle.
Expérience avec l’inspection optique automatisée (AOI), l’inspection par rayons X et l’inspection de pâte à souder (SPI).
Familiarité avec les principes de la fabrication Lean et Six Sigma.
Expérience avec un système ERP (ex. : D365, SAP, Oracle ou équivalent).
Ce qu'offre Mircom :
Un excellent environnement de travail avec des possibilités d'avancement
Un salaire concurrentiel
Des prestations d'assurance collective
Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
Test Engineer - Manufacturing
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate in this role will define and own the end-to-end production and validation test strategy for PCBs and electronic equipment used in life safety products. You will create test requirements, develop detailed test plans/protocols, and ensure compliance with UL and other applicable standards. The position involves designing and building test fixtures and equipment, developing and maintaining test software, and taking full accountability for the quality and reliability of the test process. You will work closely with product design and manufacturing engineering teams to ensure products are testable and manufacturable, support design reviews with DFT input, and drive continuous improvement by analyzing test data to troubleshoot issues, improve yield, and reduce cycle time. The role also includes performing Measurement System Analysis using Six Sigma methods (stability, bias, repeatability/reproducibility), conducting risk assessments, keeping test systems current, and training production/engineering teams—especially during NPI—to ensure successful deployment and ongoing support of test processes. This is a full time permanent role based out of our facility in Vaughan, ON.
Responsibilities:
Define test requirements and methodologies for PCBs and electronics equipment used in life safety products.
Develop detailed test plans, protocols, and procedures to ensure product quality and compliance with UL and other industry requirements.
Design and develop test fixtures and equipment for efficient production and validation testing.
Write and maintain test software using appropriate programming languages and tools.
Ownership and accountability for quality and reliability of the test process.
Work closely with product designers to understand product specifications and ensure testability.
Conduct Measurement System Analysis using 6σ methodology to assess stability, bias, repeatability, and reproducibility of the test environment.
Partner with manufacturing engineers to develop and optimize test processes for safety, quality, and delivery, and cost.
Provide input during new product design reviews to influence product design for testability and manufacturability.
Analyze test data to identify trends, troubleshoot issues, and recommend process improvements.
Optimize test procedures to reduce cycle time, improve yield, and enhance overall test efficiency.
Maintain and update test equipment and processes to align with technological advancements and best practices.
Performs risk assessments to identify and mitigate weakness in the testing process.
Functional understanding of automation tools and AI to problem solve for labour inefficiencies.
Define clear goals for all aspects of a product test and develop steps for their proper execution
Create and maintain comprehensive documentation for test fixtures, equipment, and procedures.
Ensure all test processes comply with relevant industry standards and regulatory requirements.
Train production and engineering teams on the proper use of test equipment and systems, including troubleshooting and resolving test related issues during the new product introduction phase.
Requirements and Skills:
Bachelor’s degree in electrical engineering, computer science, or a related field; advanced training in test software platforms preferred.
Minimum of 5 years of hands-on test engineering experience within an electronics manufacturing company.
Proven experience in developing and implementing test systems and processes that conform to UL and CSA requirements, and other Canadian safety standards.
Strong knowledge of industry standards, regulatory requirements, and quality assurance methodologies.
Excellent leadership and communication skills, both written and verbal, with the ability to train and guide test technicians and collaborate effectively across various departments.
Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
Project development with solid understanding of protocols, standards, and product specifications to plan and execute test development activities.
Advanced understanding and experience with software engineering, customer experience and product design architecture.
Extensive knowledge and experience working with various operating systems and backend programming.
Professional work experience in analyzing and testing computer hardware and software, with strong technical skills in network protocols and test methodologies.
What Mircom offers:
A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
Unité commerciale
Edmonton
Lieu
Edmonton, Alberta
PMA Sales, Account Manager
Edmonton, Alberta
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. The role is a full time permanent role in Edmonton, Alberta.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.
Key Responsibilities:
Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills:
Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
What Mircom Offers:
A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Unité commerciale
Hollywood, FL
Lieu
Hollywood, Floride
Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL
Key Responsibilities:
Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20
Skills and Qualificaions:
Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:
Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
Requirements and Skills:
High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Unité commerciale
Montréal> Montréal - Service
Lieu
Pointe-Claire, Québec
Senior Certified Fire Alarm Technician - Montreal, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The Senior Service Technician is a key member of the Mircom service team and is responsible for performing advanced‑level Verification, inspections, installations, programming, troubleshooting, and servicing of fire alarm systems, access control systems, intercom systems, and related life safety equipment. This role requires strong technical expertise, the ability to interpret complex technical documentation, and a commitment to delivering exceptional customer service. The Senior Technician works with both Mircom and non‑Mircom systems, provides operational training to end‑users, and ensures compliance with all relevant codes and standards. The position also includes leadership responsibilities such as mentoring junior technicians, sharing best practices, and supporting overall team development. This is a full time role based out of our branch in Pointe Claire, QC.
Key Responsibilities:
Perform Programming, Verification and Inspection of fire alarm systems, access control and intercom systems.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support and operational training to customers and end-users as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
Mentor and guide junior technicians; share best practices.
Support team development and contribute to continuous improvement initiatives.
Requirements and Skills:
Technicians shall have 5 to 10 years of experience as a Service Technician within the Fire Alarm industry
Minimum 8 years of experience as a Service Technician in the fire alarm industry with a deep knowledge of CNB2015,2020 (Quebec), ULC 537 ULC 536
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (License 5)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Unité commerciale
Edmonton> Edmonton - Service
Lieu
Edmonton, Alberta
Certified Fire Alarm Technician
Edmonton, Alberta
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Edmonton, AB. If you are an experienced, fully certified Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.