Gestionnaire de Service
Pointe Claire, QC

Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Le gestionnaire du service - Quebec dirige les operations de service de Pointe-Claire et assume la responsabilite principale du leadership du personnel, de la planification de la main-d’oeuvre, du developpement des employes, du service a la clientele ainsi que d’une execution securitaire et conforme. Le titulaire constitue une equipe bilingue et performante en etablissant des attentes claires, en accompagnant les employes, en gerant le rendement de facon uniforme et en alignant les ressources sur les engagements envers les clients et les objectifs de la succursale. Le candidat retenu supervisera les opérations de service de Mircom pour le site de Pointe Claire, QC.
Principales responsabilités:
Leadership du personnel et developpment de l'equipe:

Diriger, soutenir et developper les techniciens de service, les coordonnateurs et les autres employes au moyen de rencontres individuelles, de reunions d’equipe, d’une presence sur le terrain et d’une retroaction opportune.
Etablir des attentes, des priorites et des normes de conduite claires, puis renforcer la responsabilisation au moyen de pratiques de gestion equitables, uniformes et bien documentees.
Accompagner les employes dans leur developpement technique, leurs communications avec les clients, leur productivite, leur travail d’equipe et leur cheminement professionnel; maintenir des plans concrets de formation et de developpement.
Diriger l’accueil et l’integration des nouveaux employes en veillant a ce qu’ils comprennent les processus de Mircom, les attentes en matiere de securite, les normes de service, les systemes et les voies d’escalade.
Traiter rapidement et respectueusement les enjeux d’assiduite, de conduite, de rendement et de milieu de travail, en collaboration avec les Ressources humaines et conformement aux politiques de l’entreprise et aux exigences applicables au Quebec.
Favoriser la mobilisation, la collaboration et le partage des connaissances entre le service, les projets, les ventes, l’administration et le soutien technique.
Creer un milieu de travail respectueux, inclusif et exempt de harcelement, ou les employes peuvent soulever leurs preoccupations et obtenir un suivi clair.
Planification de la main-d'oeuvre et execution du service:

Planifier la capacite des techniciens, les affectations, la garde et les horaires quotidiens selon les competences, les certifications, la geographie, les priorites des clients et les risques operationnels.
Surveiller la charge de travail, l’utilisation des ressources, les heures supplementaires, les travaux en attente, les engagements de reponse et les ecarts d’effectifs; reequilibrer les ressources avant que le service au client soit touche.
Veiller a ce que les ressources dediees au service demeurent disponibles pour les priorites de service, tout en coordonnant rapidement les exceptions et en respectant les engagements deja pris envers les clients.
Assurer un alignement rapide lorsqu’une autre fonction demande un technicien, en confirmant la priorite d’affaires, l’echeancier, la couverture de remplacement et l’incidence sur le client avant toute reaffectation.
Collaborer avec les coordonnateurs pour maintenir la visibilite des horaires, confirmer que les travaux sont prets, reduire les temps d’arret evitables et fournir aux techniciens l’information, les outils et le materiel requis.
Examiner la qualite du service, la documentation des bons de travail, la saisie des heures et les suivis aupres des clients, puis accompagner les employes lorsque les normes ne sont pas respectees.
Creer une culture axee sur la clientele tout en atteignant les objectifs de la succursale et en gerant de facon responsable les heures de travail, les couts, le parc de vehicules et les ressources de service.
Responsabilites liees au milieu de travail, a la securite et a la conformite au Quebec:

Diriger l’equipe dans le respect des politiques de Mircom, des normes du travail du Quebec, des obligations en matiere de sante et de securite du travail et des autres exigences provinciales et municipales applicables.
Veiller a ce que les employes recoivent une orientation appropriee, une formation propre a leur travail, des procedures securitaires, l’equipement de protection individuelle requis et la supervision necessaire.
Communiquer les dangers connus et previsibles, verifier que les mesures de controle sont comprises et veiller a ce que les incidents, quasi-accidents et conditions dangereuses soient signales, examines et suivis de mesures correctives.
Coordonner les travaux exigeant des cartes de competence, licences, permis ou exigences d’acces propres a la construction au Quebec, notamment les considerations liees a la CCQ, a l’ASP Construction et a la RBQ lorsque celles-ci s’appliquent.
Veiller a ce que l’inspection, l’entretien, les essais, la verification et la documentation des systemes d’alarme incendie soient effectues par du personnel qualifie, conformement aux codes, normes, exigences des fabricants et autorites competentes.
Soutenir les employes en francais et en anglais et veiller a ce que les communications, directives et interactions avec les clients soient offertes dans la langue requise pour des operations efficaces et conformes au Quebec.
Collaborer avec les Ressources humaines concernant les mesures d’adaptation, les conges, le retour au travail, la discipline progressive et les relations avec les employes, tout en assurant la confidentialite et une documentation appropriee.
Leadership aupres des clients et leadership interfonctionnel:

Etablir une prise en charge claire des escalades de clients et veiller a ce que les employes disposent des directives et de l’autorite necessaires pour regler les enjeux de facon professionnelle.
Maintenir des relations efficaces avec les clients, les entrepreneurs, les ingenieurs, les representants des autorites du batiment et les partenaires internes, tout en protegeant la securite des employes et la viabilite de leur charge de travail.
Donner a la direction une visibilite sur les risques de service, les besoins en effectifs, les preoccupations recurrentes des clients et les ameliorations de processus, en s’appuyant sur des donnees operationnelles exactes.
Diriger le changement au moyen de communications claires, de la participation des employes, d’une formation pratique et d’un suivi afin que les nouveaux processus soient compris et appliques de facon uniforme.
Exigenceéts et Compences:

Cinq (5) annees ou plus d’experience progressive en operations de service, en securite incendie et securite des personnes, en systemes du batiment ou dans un environnement comparable de services sur le terrain.
Experience demontree dans la gestion directe de techniciens et d’employes administratifs ou de coordination, notamment en accompagnement, gestion du rendement, planification de la charge de travail et resolution de conflits.
Solide connaissance de la planification des services sur le terrain, de la gestion des escalades de clients, de la planification de la main-d’oeuvre, des controles operationnels et de l’amelioration continue.
Connaissance pratique des exigences quebecoises en matiere d’emploi, de sante et de securite du travail et du secteur de la construction applicables a la gestion d’employes sur le terrain.
Competences bilingues en communication, en francais et en anglais, avec la capacite de diriger les employes et de soutenir les clients dans les deux langues.
Formation postsecondaire en gestion, administration, technologie du genie, electronique, protection incendie ou discipline connexe, ou combinaison equivalente de formation et d’experience.
L’experience dans l’industrie de l’alarme incendie et les qualifications techniques pertinentes constituent des atouts importants, notamment la certification CFAA ou une reconnaissance provinciale equivalente, la formation des fabricants, l’ASP Construction et la connaissance des exigences de la CCQ et de la RBQ.
Solides aptitudes en jugement, en organisation, en maitrise de soi et en communication, ainsi que capacite de prendre des decisions opportunes dans un environnement hautement prioritaire.
Maitrise de Microsoft 365 et des systemes de gestion des services ou de type ERP; permis de conduire valide et capacite de se deplacer selon les besoins.
Capacite de participer a la couverture des escalades en dehors des heures normales lorsque les operations l’exigent.
Ce que propose Mircom:

Un environnement de travail collaboratif offrant des possibilites de perfectionnement professionnel et d’avancement
Un salaire compétitif
Assurance collective
Programme de REER de l'entreprise
 L’occasion de diriger une equipe competente qui fournit des services essentiels de securite des personnes partout au Quebec
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste. Toutefois, seuls les candidats retenus pour un entretien seront contactés.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Gestionnaire de comptes, Ventes PMA
Pointe Claire, QC

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
Dans ce rôle, vous serez responsable d'identifier et de développer de nouvelles opportunités d'affaires ainsi que celles existantes, en établissant des relations solides avec les clients, les gestionnaires immobiliers et les contacts de l'industrie par le biais de ventes sur le terrain, d'appels à froid et d'efforts de marketing direct. Vous gérerez l'ensemble du cycle de vente — de la création de propositions et d'ententes de service à la résolution des préoccupations des clients — tout en maintenant une connaissance approfondie des produits et services de Mircom afin d'offrir des solutions innovantes et compétitives qui répondent aux besoins des clients. Il s'agit d'un poste permanent à temps plein basé dans notre bureau de Pointe-Claire, QC.
Principales responsabilités:

Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Ce que propose Mircom:

Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.

Fire Alarm Systems Estimator & Designer
Bangalore, India
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a Fire Alarm Systems Estimator & Designer who will be responsible for preparing complete and accurate quotations to be presented to clients, either directly or through the assigned salesperson. This role includes analyzing projects to identify and propose cost-saving opportunities through optimized design and product solutions. The candidate we are searching for will also perform occasional design work, including developing and assembling project riser diagrams, comprehensive shop drawing packages, and associated technical data sheets to support bids and project execution. This is a full time role based out of our office in Bangalore, India
Responsibilities:

Produce material and labour take-offs through drawings to develop accurate quotations.
Provide project design packages, riser diagrams, shop drawings, data sheets, battery calculations.
Review and understand job specifications and drawings.
Follow through with estimating process to develop competitive bids.
Communicate with clients to gather information, clarify specifications, wording, etc.
Converse with Sales People to coordinate the closing of the bid review.
Occasional site/tender walk-throughs to cross refence drawings to avoid site interferences and identify proactive solutions.
Coordinate with sub-contractors and suppliers to obtain pricing to include within the final quotation provided to client.
Attend scheduled Sales Manager meetings to discuss product, codes and issues.
Coordinate with the project management team to create process and guidelines to help with growing of the new department
Attend and contribute to product training seminars and monthly sales meetings.

 Requirements and Skills:


Diploma or degree in Engineering Technology, Construction Management, Electrical/Mechanical Engineering, or related field.
2–5 years of experience in estimating, design, or drafting within construction, fire protection, electrical, or related industry.
Experience specifically in fire alarm, life safety, security, or low‑voltage systems is an asset.
Knowledge of NFPA, local building/fire codes, and applicable standards.
Experience working in a growing department or helping establish processes and best practices.
Experience preparing quotations and bid submissions for commercial/industrial projects.
Familiarity with tender processes and documentation.
Valid driver’s license and ability to attend occasional site visits/tender walkthroughs.
Must be fluent in English.
Must reside in Banaglore, India.

What Mircom offers:

A great working environment
Competitive salary
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

PCB Assembly/SMT-Team Lead
Pointe Claire, QC
(afternoon shift)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a highly skilled and motivated Team Lead – PCB Assembly / SMT to oversee and coordinate the daily operations of our PCB assembly line. The ideal candidate will have hands-on experience with SMT processes, strong leadership skills, and a commitment to quality and continuous improvement.This is a full time permanent role based out of our Branch in Pointe Claire, QC.
Key Responsibilities:

Supervise and lead a team of SMT operators and technicians in the assembly of printed circuit boards.
Plan, schedule, and monitor daily production activities to meet output, quality, and delivery targets.
Ensure proper setup, operation, and maintenance of SMT equipment (e.g., pick and-place machines, reflow ovens, AOI, Selective soldering).
Troubleshoot process and equipment issues to minimize downtime and improve efficiency.
Train and mentor team members on assembly procedures, safety protocols, and quality standards.
Collaborate with engineering, quality, and supply chain teams to resolve production issues and implement process improvements.
Maintain accurate production records, reports, and documentation.
Enforce compliance with ESD, IPC standards, and company policies.
Requirements and Skills:

Diploma or degree in Electronics, Electrical Engineering, or a related field.
3+ years of experience in PCB assembly and SMT manufacturing, with at least 1 year in a supervisory or lead role.
Strong knowledge of SMT processes, equipment, Touch-up and quality control standards (IPC-A-610, ISO 9001).
Excellent problem-solving, organizational, and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Proficient in using production software and Microsoft Office tools.
Preferred Skills:

Experience with SMT process, Inspection and Touch-up.
Experience with automated optical inspection (AOI), X-ray inspection, and solder paste inspection (SPI).
Familiarity with Lean Manufacturing and Six Sigma principles.
ERP system experience (e.g., D365, SAP, Oracle, or similar).
What Mircom Offers:

A great working environment  with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

Business Development Manager
Pacific North West Region
USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking a highly motivated Business Development Manager to drive sales growth and provide technical sales support throughout the Pacific Northwest. This hybrid position combines business development, territory management, and field-level technical expertise. The successful candidate will develop new Mircom ESD/dealer relationships, grow existing accounts, identify and develop project opportunities, and work directly with dealers, engineers, electrical contractors, consultants, and end users to help design and specify Mircom solutions. The individual will serve as both a sales leader and technical resource in the field, helping customers select the appropriate Mircom products and system architecture while supporting opportunities from initial concept through specification, quotation, and project award.
The Pacific North West Business Development Manager/Field Sales Engineer will oversee the following state(s): Kansas, Nebraska, S. Dakota, N. Dakota, Colorado, Wyoming, Montana, Idaho, Oregon and Washington.
Key Responsibilities:

Achieve or exceed territory revenue, customer, and market share targets through new business development (events, trade shows, referrals, networking, and face-to-face sales calls) 
Collaborate with internal teams on sales and conversion strategies.
Build and maintain strong customer and channel relationships by profiling and supporting dealers/ESDs, recommending service actions.
Conduct follow-up and ongoing outreach, and educating customers, engineers, consultants, contractors, and end users on Mircom solutions and industry trends.
Provide pre-sales technical leadership by assisting with product selection, system architecture, applications, and solution design; reviewing plans, specifications, device counts, and riser concepts.
Supply technical input for quotations and value engineering; addressing technical questions; and acting as the technical bridge between customers and internal teams.
Promote Mircom products and brand by delivering product demos, technical presentations, and Lunch & Learn sessions.
participate in industry events, trade shows, and association activities; and supporting the introduction and field adoption of new products and technologies.
Support channel development and training by helping dealers understand Mircom’s portfolio and target markets, and supporting training on technology, products, sales skills, project registration, and related topics.
Drive market and product feedback by gathering market intelligence, identifying opportunities in key growth verticals, and providing structured field feedback to Product Management, Engineering, and Sales leadership on customer needs, competitors, product enhancements, and emerging trends.
Maintain professional and regulatory expertise by staying current with applicable fire alarm and life safety codes, standards, and industry requirements within the territory. 
Requirements and Skills: 

Bachelor’s degree in engineering, business, or a related technical field; equivalent education and industry experience will be considered.
3+ years in technical sales, business development, or sales engineering, ideally in fire alarm, life safety, building systems, or related low-voltage markets is an asset.
Solid knowledge of fire alarm and life safety systems; familiarity with relevant codes and standards (e.g., NFPA, building and fire codes) is an asset.
Proven record of meeting or exceeding sales targets and growing territory revenue, market share, and customer base.
Demonstrated ability to turn technical requirements into practical solutions, including system design, product selection, and value engineering.
Experience working with channel partners (dealers, distributors, ESDs) and supporting a territory-based partner network.
Strong relationship-building, account management, and communication skills, with experience engaging engineers, consultants, contractors, and end users.
Confident presenter, able to deliver product demos, technical presentations, and training sessions.
Highly organized, self-motivated, strong ability to manage multiple projects and opportunities simultaneously.
Proficiency with CRM tools and MS Office (or equivalent) for pipeline management, forecasting, and proposals.
Strong oral and written communication skills.
Strong knowledge of PC based applications (Microsoft Outlook, PowerPoint & Excel)
Willingness to travel regularly within the territory for customer visits and events
Valid driver’s license required.
Must reside within the territory mentioned for the role.
Hold a NICET certification is a bonus.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary  
Group Insurance Benefits
Company 401K Program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
*Employment is contingent upon the successful completion of background checks.

Building Automation Systems, (BAS) Sales Representative
Vaughan, ON
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for a driven Building Automation Sales Professional to identify, develop, and close opportunities for building automation systems (BAS), energy management, and related smart building solutions. This role focuses on selling to commercial, industrial, and institutional customers by understanding their facility needs and delivering technical, value-driven solutions that enhance building performance, comfort, and efficiency. This is a full time role based out of head office in Vaughan, ON.
Key Responsibilities:
Sales & Business Development

Prospect, qualify, and generate new sales opportunities within the assigned territory or vertical (e.g., commercial offices, healthcare, education, industrial).
Manage the entire sales cycle from lead generation and discovery through proposal, negotiation, and closing.
Develop and maintain a strong pipeline of BAS, HVAC controls, and energy management projects and service agreements.
Prepare and deliver professional sales presentations, proposals, and ROI analyses to customers, consultants, and contractors.
Negotiate pricing, terms, and conditions in line with company guidelines and profitability targets.
Customer & Account Management

Build and maintain long-term relationships with key stakeholders: building owners, facility managers, consulting engineers, mechanical contractors, and system integrators.
Conduct site visits, needs assessments, and walkthroughs to understand customer objectives, existing systems, and integration requirements.
Serve as the primary point of contact for assigned accounts, ensuring high customer satisfaction and repeat business.
Collaborate with internal teams (engineering, operations, project management, service) to ensure accurate scope definition and seamless project delivery.
Technical & Solution Development

Work with engineering and estimating teams to develop accurate scopes of work, system designs, and cost estimates for building automation and controls projects.
Translate customer needs into comprehensive solutions, including:
HVAC and lighting controls
Energy management and optimization strategies
Integration with existing BAS, BMS, or IoT platforms
Ongoing service, maintenance, and software upgrades

Stay current on building codes, industry standards, and technologies related to BAS, BACnet/Modbus communication, and smart building solutions.
Market & Strategy

Analyze market trends, competitors, and customer feedback to identify new opportunities and refine sales strategies.
Participate in industry events, trade shows, and professional organizations to build brand presence and generate leads.
Provide regular sales forecasts, activity reports, and pipeline updates to management.
Requirements and Skills: 

Bachelor’s degree in Business, Engineering, Technology, or a related field preferred; equivalent industry experience considered
3–5+ years of successful B2B sales experience in one or more of the following areas:
Building automation and controls
HVAC and mechanical systems
Energy management and performance contracting.
Low-voltage systems, BMS, or related building technologies.

Solid understanding of commercial building systems and facility operations.
Technical aptitude in mechanical, electrical, controls, or automation disciplines.
Working knowledge of major BAS platforms.
Experience collaborating with consulting engineers and mechanical contractors on design-build or plan-and-spec projects.
Track record of meeting or exceeding sales targets and managing complex sales cycles.
Strong communication, presentation, and negotiation abilities.
Proficiency with CRM software and Microsoft Office (Excel, PowerPoint, Word).
Valid driver’s license and ability to travel within the assigned territory.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Service, Team Lead
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
 Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
The Service Team Lead is the primary day-to-day technical and operational resource for the service team, ensuring efficient end-to-end service delivery from call preparation and dispatch coordination through field execution, documentation, deficiency resolution, customer communication, and work-order closeout. This position establishes a clear point of accountability for service quality, technician support, and consistent execution of service standards.
Working closely with the Service Manager and Service Coordinators, the Service Team Lead drives improvements in response times, field productivity, regulatory and safety compliance, customer satisfaction, and overall financial performance of the service portfolio. This is a predominantly field-based role, with approximately 90% of time spent in the field and 10% in the office. This is a full-time permanent role based out of our head office in Vaughan, ON.
Key Responsibilities:

Provide daily leadership, direction and technical support to service technicians.
Monitor active calls, open work orders, priorities and escalations to ensure timely resolution.
Coordinate with Service Coordinators to optimize scheduling, workload balance and technician utilization.
Act as the first point of technical escalation, supporting troubleshooting, programming, testing, inspection, repair and system restoration.
Confirm technicians have required information, tools, parts, access and documentation before attending site.
Review work orders for accuracy and completeness, ensuring labour, travel, materials, deficiencies and follow-up actions are properly documented.
Drive timely work-order submission and closeout to reduce billing delays, repeat visits and administrative rework.
Ensure work is completed in accordance with company standards, codes, contractual requirements, safety policies and customer-specific procedures.
Conduct field audits, workmanship checks and recurring deficiency reviews, and support corrective actions.
Train and mentor junior and developing technicians, support onboarding, and promote cross-training and knowledge sharing.
Support clear customer communication on service status, deficiencies, access issues and next steps; assist with escalated concerns and service recovery.
Collaborate with internal departments (e.g., Projects, Sales, Parts, Finance) to resolve service-related issues and handoff gaps.
Support achievement of revenue, margin, productivity and utilization objectives by protecting scope, reducing non-billable rework and promoting efficient call execution.
Provide oversight for subcontractors and third parties to ensure quality, documentation, safety and scope compliance.
Requirements and Skills: 

Relevant technical diploma, trade certification, or equivalent industry experience in service, maintenance or field operations.
Several years of hands-on field service experience (e.g., troubleshooting, repair, inspection, commissioning).
Proven experience in a lead, senior technician, or front-line supervisory role.
Strong understanding of service workflows: dispatch, field execution, documentation, closeout and billing.
Working knowledge of applicable codes, standards, safety regulations and customer/site procedures.
Valid driver’s license and ability to work primarily in the field (90% field / 10% office).
Proficiency with laptops, mobile devices, service software/CMMS, and basic office applications (e.g., Outlook, Excel, Word).
Ability to work flexible hours and respond to urgent or escalated calls as required.
Strong technical troubleshooting and diagnostic skills across relevant systems/equipment.
Solid planning, organization and time-management skills.
Ability to prioritize multiple open calls, escalations and follow-up work.
Clear, concise written communication for work orders, reports and customer updates.
Professional verbal communication and customer-service skills, including issue resolution and service recovery.
Leadership and coaching skills to support, mentor and develop technicians at varying skill levels.
Collaborative mindset with the ability to work closely with Coordinators, Managers and other departments.
Attention to detail and commitment to documentation accuracy and service quality.
Strong safety mindset and ability to model and reinforce safe work practices.
Analytical approach to recurring issues, rework and performance trends, with a focus on continuous improvement.
High level of accountability, reliability and ownership of service outcomes.
Ability to travel to job sites.
Clean Driver's Abstract.
What Mircom Offers: 

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

General Machine Operator
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The General Machine Operator is responsible for operating, setting up, and maintaining sheet metal fabrication equipment to produce high‑quality components according to engineering drawings and production requirements. This role supports manufacturing by ensuring safe, accurate, and efficient operation of machines used to cut, bend, form, and assemble sheet metal parts. This is a full-time role based out of our facility in Vaughan, ON.

Responsibilities:

Provide general support in the metal shop.
Operate machinery such as brakes & presses, spot welding and stand off insertion machines.
Load required tooling into the machine.
Produce and verify product piece to the drawing specs and identify it as “first off”
Perform maintenance as per outlined requirements.
Assemble and fit plates and sections to form structures.
Spot weld metal machine parts together.
Set up and operate heavy-duty sheet metal working machines.
Stock shelves and move materials to different machines using a forklift as required.
Unload sheet metal skids when delivered and store it accordingly.
Prepare all metal items for painting.
Follow Supervisor/Team Lead instructions.

 Requirements and Skills: 

High School Diploma or equivalent.
Previous 1 to 3 years experience in a metal shop environment.
Previous experience to spot welding, punch press and brake press, stand off and PEM inserter would be preferred.
Strong mechanical aptitude and good understanding of fabrication processes.
Able to read and interpret blueprints.
Must be able to frequently lift 30lbs and up to 50lbs occasionally.
Able to work in a noisy shop environment.
Counterbalance forklift certification required, with minimum 6 months experience.
Must have steel-toed safety boots.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 

Service Manager
Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for an experienced Service Manager to lead our Fire Alarm Technicians and all their service activities. He/she will organize and manage all service activities and performance of the service team. Our Service Manager will lead a team of Fire Alarm Technicians and ensure the efficient, safe, and timely completion of installation projects. In this role, you will plan and manage technician schedules, coordinate activities with general contractors, engineers, and authorities, and ensure all documentation and approvals are in place. You will mentor and train technicians, monitor labour hours and project costs, and help maintain optimal material levels and vehicle readiness. This is a full time role based out of our Maple Ridge location in BC.
Key Responsibilities:

Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
Mentor, train and develop skills with Technicians.
Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
Monitor direct labour hours, project costs, and work schedules.
Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.
Requirements and Skills:

3-5 years of experience in the Fire and Life Safety industry.
Proven manager/supervisor experience in the Fire Alarm industry.
Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm.
Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
Strong computer skills and competency in Microsoft Office applications.
Ability to work flexible hours including weekends to meet customer/technician requirements.
Strong organizational skills, a positive attitude and the ability to learn quickly.
Possess a valid driver’s license and a clean driver's abstract
Strong verbal and written communications in the English language
Must be able to handle fast-paced environment.
Work with project management and meet on a weekly basis.
Be part of health & safety team.
Strong knowledge of Inspect Point, D365, Dayforce software a must.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.

Fire Alarm Systems Estimator & Designer
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a Fire Alarm Systems Estimator & Designer who will be responsible for preparing complete and accurate quotations to be presented to clients, either directly or through the assigned salesperson. This role includes analyzing projects to identify and propose cost-saving opportunities through optimized design and product solutions. The candidate we are searching for will also perform occasional design work, including developing and assembling project riser diagrams, comprehensive shop drawing packages, and associated technical data sheets to support bids and project execution. This is a full-time role based out of our head office in Vaughan, ON.
Responsibilities:

Produce material and labour take-offs through drawings to develop accurate quotations.
Provide project design packages, riser diagrams, shop drawings, data sheets, battery calculations.
Review and understand job specifications and drawings.
Follow through with estimating process to develop competitive bids.
Communicate with clients to gather information, clarify specifications, wording, etc.
Converse with Sales People to coordinate the closing of the bid review.
Occasional site/tender walk-throughs to cross refence drawings to avoid site interferences and identify proactive solutions.
Coordinate with sub-contractors and suppliers to obtain pricing to include within the final quotation provided to client.
Attend scheduled Sales Manager meetings to discuss product, codes and issues.
Coordinate with the project management team to create process and guidelines to help with growing of the new department
Attend and contribute to product training seminars and monthly sales meetings.

 Requirements and Skills:

Diploma or degree in Engineering Technology, Construction Management, Electrical/Mechanical Engineering, or related field.
2–5 years of experience in estimating, design, or drafting within construction, fire protection, electrical, or related industry.
Experience specifically in fire alarm, life safety, security, or low‑voltage systems is an asset.
Knowledge of NFPA, local building/fire codes, and applicable standards.
Experience working in a growing department or helping establish processes and best practices.
Experience preparing quotations and bid submissions for commercial/industrial projects.
Familiarity with tender processes and documentation.
Valid driver’s license and ability to attend occasional site visits/tender walkthroughs.
What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

   Certified Fire Alarm Technician-Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
Salary starting from $70,000. per year.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Coordonnateur(trice) de service
Montreal, QC
 
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Sommaire:
Nous sommes en pleine croissance — et nous avons besoin de professionnels organisés et débrouillards pour assurer le bon fonctionnement de nos opérations de service.
Nous recherchons un(e) Coordinateur(trice) de Service bilingue qui sera le pilier de notre département de service à notre succursale de Pointe-Claire, QC. Vous serez responsable de la planification des techniciens, du suivi des bons de travail, de la gestion des inventaires et de la satisfaction de nos clients — tout en maintenant la rigueur et le professionnalisme sur lesquels notre département compte.
Ce n'est pas un rôle administratif passif. Vous serez impliqué(e), polyvalent(e) et indispensable.
Si vous avez un minimum de 3 ans d'expérience en administration de bureau, une expérience concrète dans la planification de techniciens et la gestion de bons de travail, d'excellentes compétences en service à la clientèle, et que vous êtes parfaitement bilingue en français et en anglais — nous voulons vous rencontrer!
Principales responsabilités:
Opérations et planification:

Créer et gérer les bons de travail pour les appels de service et assigner les techniciens en conséquence.
Créer des bons de commande pour les fournisseurs, sous-traitants, équipements et besoins techniques.
Planifier et coordonner les ressources pour les projets PMA et de construction.
Gestion des inventaires et des actifs:

Suivre, gérer et transférer les pièces, équipements et outils entre les différents entrepôts.
Surveiller les niveaux de stock des consommables et passer des commandes de réapprovisionnement de façon proactive.
Maintenir un inventaire précis des actifs techniques et gérer les calendriers d'étalonnage des équipements.
Surveiller les actifs appartenant aux fournisseurs et aux techniciens.
Facturation et documentation:

Examiner et résoudre les écarts de facturation dans les bons de travail et les bons de commande.
Aider avec les demandes de crédit pour les départements de service et de construction.
Maintenir des dossiers de projet bien organisés dans les lecteurs virtuels partagés.
Soutien administratif et service à la clientèle:

Accueillir les visiteurs, gérer les appels entrants et assurer le soutien administratif de première ligne.
Répondre aux demandes des clients, de l'équipe des ventes et des comptes fournisseurs.
Aider à certaines tâches légères d'entrepôt au besoin.
Veiller à ce que tous les travaux soient conformes aux normes de qualité ISO et aux procédures de conformité.

 Exigences et compétences: 

Une expérience dans un secteur connexe (construction, sécurité incendie, sûreté, etc.) est un atout important.
Au moins 3 ans d'expérience en administration de bureau.
Une expérience dans le secteur serait un atout.
Formation postsecondaire (diplôme technique ou universitaire).
Solides compétences informatiques (Microsoft Office : Excel, Word, etc.)
Excellentes compétences en matière de service à la clientèle.
Bonnes aptitudes relationnelles et esprit d'équipe.
Capacité à respecter des délais serrés.
Excellentes compétences en communication, tant à l'écrit qu'à l'oral.
Bon sens de l'organisation.
Capacité à maintenir un environnement propre et sécuritaire.
Capacité à traiter des informations confidentielles avec un haut degré de professionnalisme.
Doit être parfaitement bilingue en français et en anglais.
Ce qu'offre Mircom:

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Production Team Lead
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are currently looking for an energetic and driven Production Team Lead who can keep up with a challenging and dynamic work environment and someone who prides themselves with integrity and excellence. The Production lead hand contributes to the success of the Mircom Group of Companies by directing the production team to meet customer needs and achieve standards related to cost, line efficiencies, waste, safety and productivity. This is a full time permanent role, located out of our Head Office in Vaughan, ON.
Key Responsibilities:

Leads general production / assembly employees to achieve performance standards with regards to Good Manufacturing Practices, safety, line utilization, quality and morale.
Oversees and assures facility equipment reliability to minimize downtime.
Aligns team agenda with production objectives.
Develops others by training frontline employees – setting expectations, providing feedback and recognizing and rewarding good performance.
Ensures compliance with all Health & Safety regulations.
Responsible for the production output of his/her production cells.
Qualifications and Skills: 

Bachelor’s degree / Diploma
3+ years of work experience in a speed manufacturing environment required, preferably consumer packaged goods
2+ years of work experience in a supervisory position required
Experience in consumer packaged products, light assembly, electronics or similar industry preferred
Strong employee relations, interpersonal and verbal/written communication skills
Must be able to read, write and speak English fluently
Demonstrated computer proficiency skills: Word, Excel and Microsoft Office
Demonstrated ability to function successfully in a fast paced, changing work environment.
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Education Incentives
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Construction & Service Fully Certified Fire Alarm Technician
 Greater Toronto Area
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and FULLY certified Fire Alarm Technicians to join our team in GTA, who is a specialist in installs, programs, tests, and troubleshoots fire alarm systems on active construction projects (new buildings or major renovations), before the building is occupied.  If you are an experienced fully licensed CFAA Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Interpret fire alarm drawings, riser diagrams, device layouts, and code requirements (e.g., NFPA 72, local building/fire codes).
Mount and wire:
Smoke and heat detectors
Pull stations
Horns, strobes, speakers
Control panels and annunciators
Modules, relays, and power supplies

Run and label cable/conduit in walls, ceilings, and riser shafts.
Enter device addresses/labels into the fire alarm control panel.
Set up zones, cause-and-effect (what activates what), and supervisory/trouble conditions.
Integrate with other systems: elevators, HVAC shutdown, door releases, sprinklers, monitoring.
Perform acceptance testing with the contractor, engineer, and fire marshal.
Functionally test each device and circuit (alarm, supervisory, trouble).
Verify audibility/visibility and proper operation of all sequences.
Perform acceptance testing with the contractor, engineer, and fire marshal.
Functionally test each device and circuit (alarm, supervisory, trouble).
Verify audibility/visibility and proper operation of all sequences.
Maintain as-built drawings and point-to-point test records.
Fill out inspection/testing forms required for occupancy.
Requirements and Skills: 

Technicians must be fully certified, CFAA.
Technicians shall have minimum of 2 years of experience within the Fire Alarm industry, preferrably in new construction.
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification.
Ability to communicate in English both verbally and in writing.
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding.
Possess a valid and clean motor vehicle license.
Knowledge of Mircom systems is an asset.
Competency in Microsoft Word and Excel is an asset.
What Mircom offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Quality Assurance Analyst
Bangalore, India
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions
Summary:
The Mircom Group of Companies is seeking a Quality Assurance Analyst for Fire, Communication, and Life Safety products. The successful candidate will be responsible for verification and stability testing of our products. . This role is based out our office in Bangalore, India.

Key Responsibilities:

Use existing test strategies and procedures for design verification of networked fire alarm control panels and system configuration tools.
Develop documentation of test procedures and regression test plans.
Perform features, functions, stability, and regression testing on products.
Design, implement, and manage own lab test networks.
Coordinate testing activities with the rest of the QA test group as well as with the product developers.
Assist in reproducing customers’ issues in the QA lab.
Provide feedback to developers to improve the usability of the products.
Requirements and Skills:

Diploma in electronics or electro-mechanical related technology.
Degree in electrical, software or mechanical engineering.
Minimum 2+ years of QA test experience. (or related experience).
Ability to use network protocol analyzers for troubleshooting and analysis of networking and communications issues.
Strong written and oral communication skills.
Self-motivated and works well in a team environment.
Experience with JTAG, BDM, FPGA programming tools and Jira, TestRail bug/test management tools is an asset.
Experience with Microsoft Windows Operating Systems.
Experience working with electronic circuitry, engineering lab test equipment.
Ability to read schematics and modify hardware is an asset.
What Mircom Offers:

Competitive salary
Great working environment
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 


 
 

Chef d'équipe – Assemblage de circuits imprimés / SMT
Pointe Claire, QC

Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Nous sommes à la recherche d’un(e) Chef d’équipe – Assemblage de circuits imprimés / TMS hautement qualifié(e) et motivé(e) pour superviser et coordonner les opérations quotidiennes de notre ligne d’assemblage de circuits imprimés. Le ou la candidat(e) idéal(e) possède une expérience pratique des procédés de technologie de montage en surface (TMS), de solides compétences en leadership ainsi qu’un engagement envers la qualité et l’amélioration continue. Il s’agit d’un poste permanent à temps plein, basé à notre succursale de Pointe-Claire (QC).
Principales responsabilités:

Superviser et diriger une équipe d’opérateurs et de techniciens TMS dans l’assemblage de circuits imprimés.

Planifier, organiser et surveiller les activités de production quotidiennes afin d’atteindre les objectifs de rendement, de qualité et de livraison.

Assurer la mise en place, le fonctionnement et l’entretien adéquats des équipements TMS (ex. : machines de pose automatisée, fours de refusion, AOI, soudure sélective).

Dépanner les problèmes de procédé et d’équipement afin de minimiser les temps d’arrêt et d’améliorer l’efficacité.

Former et encadrer les membres de l’équipe sur les procédures d’assemblage, les protocoles de sécurité et les normes de qualité.

Collaborer avec les équipes d’ingénierie, de qualité et de chaîne d’approvisionnement pour résoudre les problèmes de production et mettre en œuvre des améliorations de processus.

Maintenir des dossiers de production, rapports et documents précis.

Faire respecter les normes ESD, IPC ainsi que les politiques de l’entreprise.

S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Diplôme d’études collégiales (DEC) ou baccalauréat en électronique, en génie électrique ou dans un domaine connexe.

Plus de 3 ans d’expérience en assemblage de circuits imprimés et en fabrication TMS, dont au moins 1 an dans un poste de supervision ou de chef d’équipe.

Excellente connaissance des procédés TMS, des équipements, de la retouche manuelle et des normes de contrôle de la qualité (IPC-A-610, ISO 9001).

Solides compétences en résolution de problèmes, en organisation et en communication.

Capacité à travailler dans un environnement dynamique axé sur le travail d’équipe.

Maîtrise des logiciels de production et des outils Microsoft Office.

Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Atouts :

Expérience avec les procédés TMS, l’inspection et la retouche manuelle.

Expérience avec l’inspection optique automatisée (AOI), l’inspection par rayons X et l’inspection de pâte à souder (SPI).

Familiarité avec les principes de la fabrication Lean et Six Sigma.

Expérience avec un système ERP (ex. : D365, SAP, Oracle ou équivalent).

Ce que propose Mircom:

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Service Billing Administrator
1 year contract
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a driven and detail-oriented Service Billing Administrator with proven experience in handling all billing related activities. The Service Billing Administrator will report to the Billing Manager and work closely with the sales team. The successful candidate will be able to demonstrate accurate billing through Progress Billings or as per contract agreements, while ensuring all service revenue and cost activities are accounted for a timely manner. This is a one (1) year contract position and the candidate will be working from our Head Office in Vaughan.
Key Responsibilities:

Ensure timely invoicing including maintenance of documentation supporting invoices.
Document job folder-OneDrive.
Processing credit card payments upon request.
Resolve issues arising from actions or events involving administrative functions.
Produce various reports and metrics as requested by management.
Review purchase orders (vendors) for service department requirements.
Assist with reviewing documents for billing issues, hours, variances etc.
Review open work orders weekly for resolving back logged issues.
Review documentation for work order variances in invoicing.
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales.
Assist with credit requests.
Update Billing Manager regarding any inconsistencies or challenges.
Other duties incidental to those described herein.
Ensure work is performed in compliance with ISO 9001 quality standards & compliance procedures.
Requirements & Skills:

Minimum 1-3 years office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Pivot table, Word, etc.)
Strong customer service skills
Proficiency in French and English is required
Ability to meet tight deadlines
Strong communication and interpersonal skills
Strong organizational skills
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:

Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Vice President, Manufacturing and Business Operations
Vaughan, ON
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
 Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
The Vice President of Manufacturing and Business Operations is responsible for formulating strategies, improving performance and capacity expansion in a multi-faceted, high-tech facility. The successful candidate will have considerable experience in electronic manufacturing operations, supply chain and logistics.  Reporting to the President & CEO, the Vice President of Manufacturing and Business Operations will provide leadership and direction to the team while nurturing a culture of collaboration, accountability, transparency, and professionalism within a growth-focused dynamic environment. They will develop strong stakeholder relations internal and external to the organization, while having an executive presence to interact at all levels in the organization, and effectively drive a high-performance culture and high quality standards across the business. This role is based out of our head office in Vaughan, ON.
Key Responsibilities:
Strategic Leadership

Develops and implements the Company’s manufacturing vision, strategies, policies, programs and processes across all Canadian manufacturing facilities.
Develops and leads the implementation of operational plans and programs to drive high levels of performance by all key individuals and teams across the manufacturing  organization.
Provides the leadership and supports transformational change required to create, build, and optimize performance and efficiency for the company’s inventory control and manufacturing functions (manufacturing, inventory control, maintenance, quality and safety).
Provides professional leadership and management across all components of the company’s manufacturing organization to ensure standards of performance that will evolve the company’s manufacturing to a world-class profitable operation as demand grows.
Develops and implements specific programs to optimize inventory to best serve the needs of the business with the objective of increased efficiencies, supply chain elasticity, improved cost position, high levels of quality, customer satisfaction and employee safety.
Develops the capital strategy for the operations in line with business plans and objectives and oversees the execution in collaboration with the Leadership team and other peers supporting a high performance culture.
Develops and implements strategic change goals to increase quality, productivity, employee satisfaction and engagement.
Creates and executes a strategic roadmap for sustainable change initiatives centered on process optimization and company and financial performance.
Collaborate with Sales, Marketing and Customer Service to ensure coordination in an effort to reach organizational goals and incorporate Mircom’s philosophy and culture into our brand and customer experience.
Financial and Best Practice

Introduces best practice processes and concepts for a multi-location environment to foster higher levels of operational efficiency and excellence in the enterprise.
Monitors financial performance of the manufacturing department, developing and implementing cost-saving initiatives, , using insights from KPIs to improve processes and boost operational efficiency.
Creates and analyzes reports to evaluate the results of operational activities, based on measuring key metrics and findings; uses metrics to drive future strategies in manufacturing operations.
People and Development

Builds and promotes an organizational culture that is collaborative, entrepreneurial, customer-centric and respected as a "best place to work".
Motivates and leads a high-performing team; attracting, recruiting, evaluating and retaining members of the team; providing mentoring and career development coaching.
Fosters an environment where trust, transparency, accountability and empathy encourage open dialogue and a willingness to share information.
Collaborates with leadership to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization
Establishes and communicates clear priorities, goals and sense of direction; evaluates team performance and objectives achieved.
Inspires the team by being ambitious, innovative, meticulous, and adaptable.
 Compliance

Ensures compliance with all applicable laws and regulations including compliance with ISO and safety standards.
Ensures that business processes are systematized to ensure consistent service delivery, increasing productivity, and regulatory compliance.
Coordinates with Human Resources to ensure the execution of programs and procedures in compliance with all local, provincial, and federal regulations.
Executes continuous improvement, quality and sustainability initiatives.
Requirements and Skills: 

University degree in business, engineering, or related field.
10+ years of progressive experience in a leadership role in manufacturing and business operations.
Extensive technical experience with electronics product manufacturing.
Proven track record of increasing efficiency and productivity in a manufacturing setting.
Working knowledge of Six Sigma and Lean Manufacturing principles.
Strong understanding of financial statements, budgeting and analytics.
Excellent leadership, communication, interpersonal, and presentation skills.
Experience working in an entrepreneurial, collaborative environment and able to direct and work in harmony with a diverse group of highly motivated and capable individuals.
Exceptional business and financial acumen, with a proven history of innovation, growth, and a passion for sustainability and safety stewardship.
What Mircom Offers: 

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

Fire Alarm Systems Estimator & Designer
Calgary, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a Fire Alarm Systems Estimator & Designer who will be responsible for preparing complete and accurate quotations to be presented to clients, either directly or through the assigned salesperson. This role includes analyzing projects to identify and propose cost-saving opportunities through optimized design and product solutions. The candidate we are searching for will also perform occasional design work, including developing and assembling project riser diagrams, comprehensive shop drawing packages, and associated technical data sheets to support bids and project execution. This is a full-time role based out of our Calgary office.
Responsibilities:

Produce material and labour take-offs through drawings to develop accurate quotations.
Provide project design packages, riser diagrams, shop drawings, data sheets, battery calculations.
Review and understand job specifications and drawings.
Follow through with estimating process to develop competitive bids.
Communicate with clients to gather information, clarify specifications, wording, etc.
Converse with Sales People to coordinate the closing of the bid review.
Occasional site/tender walk-throughs to cross refence drawings to avoid site interferences and identify proactive solutions.
Coordinate with sub-contractors and suppliers to obtain pricing to include within the final quotation provided to client.
Attend scheduled Sales Manager meetings to discuss product, codes and issues.
Coordinate with the project management team to create process and guidelines to help with growing of the new department
Attend and contribute to product training seminars and monthly sales meetings.

 Requirements and Skills:

Diploma or degree in Engineering Technology, Construction Management, Electrical/Mechanical Engineering, or related field.
2 + years of experience in estimating, design, or drafting within construction, fire protection, electrical, or related industry.
Experience specifically in fire alarm, life safety, security, or low‑voltage systems is an asset.
Knowledge of NFPA, local building/fire codes, and applicable standards.
Experience working in a growing department or helping establish processes and best practices.
Experience preparing quotations and bid submissions for commercial/industrial projects.
Familiarity with tender processes and documentation.

What Mircom offers:

A great working environment
Competitive salary
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

BAS Project Manager
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for an exceptional Project Manager who is experienced in managing Building Automation System (BAS) projects, with responsibilities including coordination with designers and operations managers to support engineering design and produce detailed shop and as-built drawings. Skilled in analyzing and improving work procedures and standards, while assisting in the development of commissioning processes. Proven ability to manage projects to ensure alignment with scope, budget, and scheduled completion dates. The role is situated out of our Head Office in Vaughan, ON.
Responsibilities:

Manage Building Automation System (BAS) projects, ensuring alignment with scope, budget, and scheduled completion dates.

Collaborate with designers, sales, and operations managers to support engineering design, and produce accurate shop drawings, submittals, and as-built documentation.

Review and interpret engineering specifications, building codes, and design drawings; ensure designs meet both customer and regulatory requirements.

Design control systems, including DDC controller sequences, control drawings, valve and damper sizing, and equipment schedules.

Prepare and submit engineering documentation in line with project specifications and internal standards; lead submittal approval processes.

Provide accurate quotations for small projects and change orders based on bidding documents, specifications, and historical performance data.

Offer technical support to field technicians and junior designers; assist in analyzing system requirements and developing solutions for new or existing applications.

Conduct job site surveys, review construction plans, and analyze sales sketches, take-offs, and estimates to inform project planning.

Lead field technicians, ensuring proper installation, troubleshooting, and commissioning of BAS equipment and systems.

Support the development of standard operating procedures, technical manuals, and commissioning guidelines in collaboration with the operations manager.

Review and update BAS software algorithms and graphical standards to ensure optimal system performance.

Gather and incorporate feedback from installation teams and project leads to improve project documentation and execution.

Assist sales teams by providing technical insight during bidding and estimating phases, ensuring alignment with codes and design intent.
Requirements and Skills: 

Bachelor’s degree in Mechanical, Electrical, or Control Systems Engineering, or equivalent field experience.

Minimum of 5 years of experience in Building Automation Systems, HVAC controls, or similar field.

Proven experience in project management within BAS or similar industries.

Solid understanding of HVAC system components, control sequences, and energy management strategies.

Strong working knowledge of building codes, industry standards, and engineering documentation.

Familiarity with BAS product lines and related technical manuals.

Experience in reading and interpreting engineering drawings, floor plans, and specifications.

Proficient in AutoCAD or similar design software; experience with BAS software platforms preferred.

Strong communication and collaboration across disciplines.

Detail-oriented with strong organizational skills.

Clean Driver's Abstract
What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.