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Business Unit
Toronto> Toronto - Finance/Accounting
Location
Vaughan, Ontario
Accounts Payable Clerk, GTA
(6 month contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Accounts Payable Clerk is responsible for the accurate and timely processing of vendor invoices while ensuring all supporting documentation is complete and properly maintained. This role performs three-way matching of purchase orders, receiving documents, and invoices prior to posting and works closely with the Warehouse and Purchasing departments to investigate and resolve discrepancies related to pricing, quantities, and receipts. The position also processes verified and approved non-PO invoices, posts freight invoices, and reconciles vendor accounts to ensure balances are accurate and issues are addressed promptly. In addition, the role maintains well-organized electronic and paper files, supports audit readiness through proper recordkeeping, and completes administrative tasks such as sorting and distributing physical mail. This is a 6-month contract position based at the company’s Head Office in Vaughan, Ontario.
Key Responsibilities:
Process freight invoices accurately and in a timely manner.
Match receiving documents with vendor invoices to ensure completeness and accuracy.
Post purchase order (PO) invoices after verifying proper three-way matching (purchase order, receiving documentation, and invoice).
Collaborate with the Warehouse and Purchasing departments to investigate and resolve invoice discrepancies related to pricing, quantities, or receipts.
Enter and process non-PO invoices after appropriate verification and approval.
Reconcile vendor accounts and resolve discrepancies to ensure accurate balances.
Maintain well-organized, accurate, and up-to-date electronic and paper files to support record retention and audit requirements.
Perform administrative duties, including sorting and distributing physical mail.
Requirements and Skills:
High school diploma or equivalent required; associate degree or coursework in Accounting, Finance, or Business preferred.
Approximately 1 year of experience in an accounts payable role.
Experience with invoice processing and vendor account reconciliation preferred.
Exposure to three-way matching of purchase orders, receiving documents, and invoices is a plus.
Basic understanding of accounts payable principles and procedures.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Experience working with ERP or accounting systems preferred.
Ability to accurately process PO and non-PO invoices, including freight invoices.
Strong attention to detail with a high level of accuracy in data entry.
Ability to maintain organized electronic and paper files to support audit readiness.
Effective written and verbal communication skills.
Ability to work collaboratively with warehouse, purchasing, and accounting teams to resolve discrepancies.
Comfortable handling administrative tasks such as sorting and distributing physical mail.
Ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
Dependable, organized, proactive, and willing to learn and grow within the accounting function.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited.
Fire Sprinkler Fitter
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The ideal candidate for this position will have relevant, working knowledge of NFPA Standards and OSHA regulations.
Key Responsibilities:
Job responsibilities include, but are not limited to:
Able to read and comprehend blueprints, specification and project schedules
Coordination and installation of overhead sprinkler systems, including steel and CPVC and steel piping, fire pumps, standpipes, hose systems, underground pipe including private service fire mains, hydrants, pits and underground control valves
Responsible for participating and attending weekly job site safety meetings
Accountable for ordering material, managing deliveries/backorders, ensuring changes in scope/discrepancies are resolved, monitor labor costs, responsible for tools, and coordinating equipment rental
Willing to travel to local job site locations
Be physically fit to perform the demanding work of the trade including maximum occasional lifting up to 50 pounds, frequent lifting up to 25 pounds. Standing and walking for the majority of the workday.
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service or Installation Technician within the Fire Sprinkler industry
NICET I / II certification or accumulated equivalent experience
Osha certification, apprentice certifications or other trade qualification would be an asset
Strong knowledge of industry codes (NFPA)
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 50lbs and climb ladders and scaffolding
Competency in Microsoft Word and Excel is an asset
Compensation:
Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Business Unit
Toronto> Toronto - Customer Service
Location
Vaughan, Ontario
Customer Service Supervisor
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Supervisor oversees daily team operations, manages staff and schedules, monitors KPIs, and implements policies to improve service quality. The role includes handling complex customer issues, supporting and training team members, evaluating performance, and ensuring high customer satisfaction by acting as a key link between the company and its customers.
Key Responsibilities:
Handle escalated inquiries and complaints for customer and sales team and ensure timely and effective resolution.
Maintain a high standard of customer service.
Ensure that service standards and organizational objectives are consistently met by delivering prompt, accurate responses to customer inquiries and resolving issues effectively within established timelines.
Monitor the phone queue and triage ZenDesk tickets.
Assist with overflow if short staffed.
Develop and implement customer service policies and procedures.
Monitor and analyze customer service metrics; accountable for setting these goals, monitoring performance, and implementing changes if needed.
Track and analyze individual and collective team performances via KPI reporting (call queue, Zendesk, emails, etc).
Prepare reports on team performance and customer feedback.
Back up for Inventory Management Coordinator.
Identify and implement areas for improvement in customer service processes.
Stay updated with industry trends and best practices.
Provide direct support and train team members to enhance their customer service, communication, problem-solving skills, etc.
Provide coaching to encourage employees' professional and personal development.
Work closely with other departments to ensure seamless customer service.
Coordinate with the sales and marketing teams to address customer needs.
Participate in cross-functional projects as needed.
Assist the team when needed: available to support team members when they encounter difficulties or complex situations, intervene to resolve specific problems, offer guidance, and encourage the team in task completion.
Lead for Custom Fabricated Orders (CFO).
Attend meetings regarding any internal company updates.
Additional tasks or responsibilities as assigned by Management.
Requirements and Skills:
Bachelor’s degree in business administration or related field.
Proven 3 to 4 years of experience in a customer service role, with at least 2 years in a supervisory position.
Strong leadership, people management, and team development skills.
Excellent verbal and written communication with strong interpersonal abilities.
Proficiency in customer service software and tools.
Solid administrative and customer service expertise.
Strong time management and organizational skills, with ability to prioritize effectively.
Proven ability to work collaboratively in a team-oriented environment.
Ability to remain composed under pressure and resolve conflicts efficiently.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited.
Certified Fire Alarm Technician
Calgary, AB
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Calgary, AB. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Trainer, Security Systems & Fire Products
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are excited to welcome a bi‑lingual Trainer with expertise in security systems and fire products to support our rapidly growing Canadian branches (Toronto, Montreal, Calgary) and our valued customers. This role is an excellent opportunity for a motivated professional who enjoys working in a dynamic, fast‑paced environment and excels at managing multiple priorities. The ideal candidate thrives under pressure, consistently meets deadlines, and brings a strong history of delivering engaging, high‑quality training experiences. Advanced facilitation skills and deep technical knowledge of security system products are essential. This position also offers the chance to travel across Canada and occasionally to the United States to deliver impactful training sessions.
As a technical expert and facilitator, the Trainer will play a key role in empowering internal teams and external customers. Responsibilities include designing and delivering compelling training programs, building testbeds and demo panels for TX3 access control and fire products, and creating application guides and video content for Mircom Learn. This role also involves resolving escalated technical issues, partnering with engineering and production teams, and contributing to product development initiatives.
We are seeking someone based in the Greater Toronto Area who is comfortable working independently, while staying closely connected and collaborative with multiple departments. Mircom offers significant opportunities for cross‑training across fire systems and other product lines, supporting continuous growth and professional development. This is a full‑time position based from our Head Office in Vaughan, ON
Why Join Us?
Become part of a dynamic and innovative team dedicated to shaping the future of communication and security solutions. We offer a supportive, collaborative environment, meaningful opportunities to grow your skills, and the chance to make a real impact as we continue to expand our offerings across North America.
Key Responsibilities:
Deliver training sessions for TX3 and Secutron fire products.
Develop training schedules and manage an online learning center.
Create TX3 training video content using AI tools, following departmental templates and processes for live training and Mircom Learn.
Build demo panels and application guides for TX3 products.
Resolve escalated cases from technical support, sales, and internal/external groups.
Collaborate with production, QA, and engineering teams to address hardware/software issues.
Assist with product roadmap development and support sales teams with RFQs.
Troubleshoot technical field issues and communicate effectively with service departments.
Train internal employees on the TX3 product portfolio.
Create fire and TX3 product demo panels.
Develop internal and field application guides for TX3 products.
Work with the production team to resolve production/hardware issues.
Collaborate with engineering to resolve hardware/software issues and support new feature implementation across fire and TX3 product lines.
Partner with engineering and test departments to resolve test and product‑related issues.
Work with the RMA department to resolve hardware issues and perform deeper component‑level testing and analysis.
Support the Product Management team with product roadmap initiatives.
Assist sales teams with RFQs.
Troubleshoot and support technical field issues, while communicating internal issues to the service department.
Ensure all work is performed in compliance with ISO 9001 quality standards and procedures.
Requirements and Skills:
College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset.
3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries.
Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
Excellent leadership, communication, project management, and organizational skills.
Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering).
In-depth technical knowledge of TX3 and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively.
Strong problem-solving skills and strong ability to work independently or collaboratively.
High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview.
Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies.
Ability to design demo panels and create comprehensive application guides for TX3 products.
Experience supporting product roadmap development and assisting sales teams with RFQs.
Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis.
Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment.
Must be able to travel across Canada and occasionally to the United States for training delivery.
Strong verbal and written communication skills; must be proficient in French and English.
Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Business Unit
Maple Ridge - Service
Location
Maple Ridge, British Columbia
Certified Fire Alarm Technician-Greater Vancouver Area
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!
Key Responsibilities:
Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
What Mircom Offers:
Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
Salary starting from $70,000. per year.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
Service Coordinator - Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:
Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
Enure work is performed in compliance with ISO quality standards and compliance procedures.
Requirements and Skills:
3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited .
From $70,000 per year
Business Unit
New York
Location
New York, New York
Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City. Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:
Occassionally perform Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills:
Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
Business Unit
Montréal> Montréal - Sales/Administration
Location
Pointe-Claire, Quebec
Account Manager, PMA Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Highly successful and poised for continued growth both in the domestic and international market, we are seeking a qualified PMA (Preventative Maintenance Agreement) sales representative with a proven sales record and a general understanding of fire alarm, security and telephone access systems.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
Key Responsibilities:
Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Ensure work is performed in compliance to ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:
Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, OFC fire code and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
What Mircom Offers:
A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Business Unit
Toronto> Toronto - Applications Group (Product/Project Support)
Location
Vaughan, Ontario
Manager, National Project Management
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Manager, National Project Management is responsible for the overall leadership, performance, and consistency of project delivery across all Canadian branch offices. This role provides direct management and mentorship to Project Managers and Project Coordinators, ensuring fire alarm installation projects are executed safely, profitably, on schedule, and in compliance with applicable codes and standards. The National Project Manager acts as the link between corporate strategy and field execution, standardizing project management practices, resolving escalated technical and financial issues, and driving continuous improvement across the national project portfolio. Projects include fire alarm installations in commercial, educational, healthcare, and industrial facilities, with high visibility to senior leadership and key external stakeholders. This is a full time role based from our Head Office in Vaughan, ON with occassional travel nationally.
Key Responsibilities:
National Project Oversight & Governance
Provide national oversight of all active projects across branch offices.
Establish and maintain standardized project management processes, tools, and reporting.
Monitor overall project performance including schedules, labour efficiency, material costs, margins, and revenue recognition.
Ensure compliance with applicable codes, standards, contracts, and company policies.
Identify systemic risks and proactively implement corrective actions.
People Leadership & Development
Directly manage, coach, and mentor Project Managers and Project Coordinators across Canada.
Set performance expectations, conduct performance reviews, and support career development.
Provide guidance on complex project challenges including technical, contractual, and customer issues.
Support onboarding and training of new project management staff.
Foster a culture of accountability, collaboration, and continuous improvement.
Strategic Planning & Continuous Improvement
Analyze national project trends, KPIs, and lessons learned.
Recommend improvements to systems, staffing models, and workflows.
Support annual planning, forecasting, and resource allocation.
Contribute to long-term growth strategies for the projects organization.
Stakeholder & Cross-Functional Leadership
Work closely with Sales, Service, Engineering/Applications, Finance, and Operations leadership.
Support major client relationships, consultants, contractors, and AHJs as required.
Participate in high-level client meetings, site walkthroughs, and WIP reviews.
Represent the company on committees or industry initiatives related to codes and standards (as required).
Technical & Escalation Support
Act as the escalation point for complex technical, code-related, and design issues.
Support resolution of projects at risk of delay, over-budget, or customer dissatisfaction.
Provide expert input on change orders, scope disputes, and contract interpretations.
Collaborate with Engineering/Applications and Service teams on technical best practices.
Requirements and Skills:
Post-secondary education in Electrical, Construction Management, Project Management, or a related technical field; equivalent experience will be considered.
Project Management Professional (PMP) designation or equivalent is strongly preferred.
Fire alarm certification(s) (e.g., CFAA, or provincial equivalents) are a strong asset.
6-8+ years of progressive project management experience within fire alarm systems, life safety, electrical, or construction environments.
Proven experience managing large-scale, multi-site projects across multiple regions.
Demonstrated success leading, mentoring, and developing Project Managers and Project Coordinators.
Experience overseeing full project lifecycles, including estimating support, scheduling, budgeting, risk management, and close-out.
Strong background in managing projects within commercial, healthcare, educational, and/or industrial facilities.
In-depth knowledge of fire alarm systems, installation practices, and commissioning processes.
Strong understanding of applicable Canadian codes and standards (e.g., CAN/ULC, provincial and local AHJ requirements).
Ability to interpret drawings, specifications, contracts, and technical documentation.
Experience resolving complex technical, operational, and compliance issues.
Proven ability to align field execution with corporate strategy and financial objectives.
Strong people leadership skills, with experience driving consistency and accountability across geographically dispersed teams.
Track record of improving project delivery processes, standardizing best practices, and driving continuous improvement.
Ability to manage escalated client, financial, and performance issues with sound judgment and professionalism.
Strong understanding of project financials, including cost control, forecasting, margin management, and change management.
Experience managing high-value project portfolios with visibility to senior leadership.
Ability to analyze data and KPIs to drive performance and decision-making.
Excellent written and verbal communication skills.
Proven ability to engage effectively with senior leadership, clients, consultants, authorities having jurisdiction (AHJs), and subcontractors.
Comfortable operating in a high-visibility role with national impact.
Valid driver’s license and ability to travel nationally as required.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
Business Unit
Montréal> Montréal - Operations
Location
Pointe-Claire, Quebec
PCB Assembly/SMT-Team Lead
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a highly skilled and motivated Team Lead – PCB Assembly / SMT to oversee and coordinate the daily operations of our PCB assembly line. The ideal candidate will have hands-on experience with SMT processes, strong leadership skills, and a commitment to quality and continuous improvement.This is a full time permanent role based out of our Branch in Pointe Claire, QC.
Key Responsibilities:
Supervise and lead a team of SMT operators and technicians in the assembly of printed circuit boards.
Plan, schedule, and monitor daily production activities to meet output, quality, and delivery targets.
Ensure proper setup, operation, and maintenance of SMT equipment (e.g., pick and-place machines, reflow ovens, AOI, Selective soldering).
Troubleshoot process and equipment issues to minimize downtime and improve efficiency.
Train and mentor team members on assembly procedures, safety protocols, and quality standards.
Collaborate with engineering, quality, and supply chain teams to resolve production issues and implement process improvements.
Maintain accurate production records, reports, and documentation.
Enforce compliance with ESD, IPC standards, and company policies.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:
Diploma or degree in Electronics, Electrical Engineering, or a related field.
3+ years of experience in PCB assembly and SMT manufacturing, with at least 1 year in a supervisory or lead role.
Strong knowledge of SMT processes, equipment, Touch-up and quality control standards (IPC-A-610, ISO 9001).
Excellent problem-solving, organizational, and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Proficient in using production software and Microsoft Office tools.
Preferred Skills:
Experience with SMT process, Inspection and Touch-up.
Experience with automated optical inspection (AOI), X-ray inspection, and solder paste inspection (SPI).
Familiarity with Lean Manufacturing and Six Sigma principles.
ERP system experience (e.g., D365, SAP, Oracle, or similar).
What Mircom Offers:
A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited
Material Handler
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are searching for a Material Handler that maintains production and distribution of product by pulling orders from inventory; delivering production materials and supplies; staging finished product. The job involves frequent physical activity, including lifting up to 50 lbs, constant walking and standing, regular bending and reaching.This is a full time permanent role based out of our branch in Pointe Claire, QC.
Key Responsibilities:
Identify, label, and place materials and supplies in stock; recording location of inventory.
Locate materials and supplies by pulling and verifying materials and supplies listed on production orders.
Maintain in-process inventory at work centers by delivering and opening materials and supplies.
Document materials and supplies disposition by recording units delivered and location of units.
Receive credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.
Prepare finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Document product shipment by recording units shipped.
Maintain material-handling equipment by completing pre-use inspections; making operator repairs.
Contributes to team effort by accomplishing related results as needed.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:
Completion of a High School Diploma or Vocational Equivalent.
Three years’ experience of electronic assembly an asset.
Knowledge of electronic components and electronic assembly an asset.
Familiar with touch screen data entering and scanning.
Familiar with ISO and IPC standards an asset.
Good interpersonal and communication (verbal & written English) skills.
Ability to focus attention on details and a high level of accuracy skills.
Must be reliable.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.
Ability to maintain confidential information in a professional manner.
Ability/willingness to learn on the job new skills through training.
What Mircom Offers:
A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
Interested applicants please forward a copy of your cover letter and resume to the HR Department.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Business Unit
Toronto> Toronto - Production/Operations
Location
Vaughan, Ontario
Cost Accounting & Inventory Specialist
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the supervision of the Manager, Planning & Procurement, the Cost Accounting & Inventory Specialist is responsible for product costing and inventory control across multiple sites, supporting both financial and operational decision-making. This role focuses on accurate cost analysis, valuation, and reporting to ensure informed business decisions. The successful candidate will work closely with cross-functional teams to drive cost efficiencies, optimize inventory health and ensure reliable financial reporting. This role requires strong cost accounting expertise alongside inventory management skills. This is a full time role based from our Head Office in Vaughan, ON
Why Join Us:
Join our team to take ownership of both product costing and inventory management, where your cost accounting expertise will directly influence business decisions, drive cost savings, and optimize operations across multiple sites. This role offers the opportunity to apply your analytical skills, work with cross-functional teams, and advance your career in a dynamic, data-driven environment.
Key Responsibilities:
Cost Accounting & Analysis
Maintain and update product cost structures, including BOMs, labor, machine hours, overhead allocations, and landed costs for imported components.
Perform cost variance analysis between standard and actual costs; identify trends, risks, and root causes.
Support budgeting, forecasting, pricing strategies, and make-or-buy analyses using accurate cost data.
Prepare monthly inventory valuation, cost, and aging reports, providing actionable insights for management review.
Inventory Management
Monitor and control raw materials, components, and finished goods inventory across all warehouses and locations.
Track, analyze, and report on aging, excess, and slow-moving inventory; drive actions to reduce obsolete stock.
Validate inventory data through periodic warehouse and production floor visits.
Cross-Functional Collaboration
Work closely with Finance, Production, and Procurement teams to ensure accuracy of material usage, costing, and purchase prices.
Participate in audits and ensure compliance with internal controls, ISO 9001 standards, and costing procedures.
Coordinate with cross-functional teams to implement cost-saving opportunities and process improvements.
ERP & Data Management
Utilize ERP systems (MS AX 2012, MS D365 Dynamics, or equivalent) to manage inventory and costing functions.
Audit, troubleshoot, and recommend improvements for ERP-based costing and inventory processes.
Maintain accuracy with large datasets and shifting priorities.
Continuous Improvement & Reporting
Analyze trends, identify risks, and implement corrective actions for both inventory and costing discrepancies.
Provide actionable insights through operational and financial reports for management decision-making.
Requirements and Skills:
College diploma or university degree in Accounting, Cost Accounting, Supply Chain Management, or Operations Management.
3–5 years of experience in cost accounting and inventory management, ideally in manufacturing (electronics experience an asset).
Strong cost accounting knowledge: standard costing, variance analysis, overhead allocation, and inventory valuation.
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, complex formulas).
Experience with ERP systems (MS AX 2012, MS D365 Dynamics, or equivalent) for inventory and costing functions.
Demonstrated ability to analyze large datasets, identify cost-saving opportunities, and deliver actionable financial insights.
APICS CPIM certification or equivalent is an advantage.
Effective verbal and written communication skills; ability to present financial and operational insights to management.
High attention to detail, strong organizational skills, and a continuous improvement mindset.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited
Business Unit
Edmonton
Location
Edmonton, Alberta
PMA Sales, Account Manager
Edmonton, Alberta
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. The role is a full time permanent role in Edmonton, Alberta.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.
Key Responsibilities:
Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills:
Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
What Mircom Offers:
A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Business Unit
Hollywood, FL
Location
Hollywood, Florida
Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL
Key Responsibilities:
Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20
Skills and Qualificaions:
Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:
Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
Requirements and Skills:
High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Business Unit
Toronto> Toronto - Production/Operations
Location
Vaughan, Ontario
Post Wave and Visual Inspection Operator/Assembler
Night shift (12:10am-8:10am)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards.This is a full time role based from our facility in Vaughan, ON
Key Responsibilities:
Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Requirements and Skills:
Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
What Mircom Offers:
A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
Business Unit
Toronto> Toronto - Customer Service
Location
Vaughan, Ontario
Customer Service Representative
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. This is a full-time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:
Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support.
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking.
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties.
Continuously seek process improvements to enhance the customer experience.
Compile and generate reports related to customer service.
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease.
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence.
Provide customer assistance with Stock checks and product support.
Review and release orders from the logistics queue when required.
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management.
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
Requirements and Skills:
Ability to work from Monday to Friday in office located in Vaughan from 9:30am – 6:00pm with occasional overtime and holidays.
2+ years of experience in a customer service or help desk capacity.
Post-secondary education preferred.
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Ability to handle complaints, difficult customers, and make sound decisions.
Excellent organizational, problem-solving, time management, and attention to detail.
Strong work ethic, team player mentality, and accountability to customers and colleagues.
Experience in the fire protection, communications and/or security industry would be an asset.
Microsoft Dynamics AX experience is an asset.
What Mircom Offers:
A great working environment
Competitive salary
Group insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited
Service Coordinator (6 month contract)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking a driven and detail-oriented Service Coordinator for a six (6) month contract with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Manager and work closely with the service and sales team. With that, from time to time, they will assist with light Warehouse duties as needed. This is a full time, 6 month role based out of our Maple Ridge, BC branch.
Key Responsibilities:
Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements).
Create service call work orders and schedule technicians.
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects.
Preform parts transfers from various warehouse locations.
Monitor vender assets.
Monitor tech assets and distribution.
Monitor consumable stock levels, and place restock orders as necessary.
Create work orders for vendor service.
Assist with reviewing documents for billing issues, hours, variances etc.
Create and review open work orders for resolving back logged issues-PMA and Construction.
Review documentation for work order variances in invoicing.
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales.
Document job folder and filing to virtual shared drives.
Aid with credit request from Service and Construction.
Inventory all tech assets and maintain equipment calibration schedules.
Assist with some light Warehouse duties as needed.
Requirements and Skills:
Minimum 3+ years’ office administration experience
Experience in the industry would be considered an asset
Post-secondary education (technical diploma or degree)
Strong computer skills (Microsoft Office - Excel, Word, etc.)
Superior customer service skills
Strong interpersonal skills and team player
Ability to meet tight deadlines
Strongcommunication skills, written and verbal
Strong organizational skills
Ability to lift up to 50 lbs
Maintain a clean and safe environment
Ability to deal with confidential information with high degree of professionalism
What Mircom Offers:
A great working environment with opportunities for advancement
Competitive salary
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.
Team Lead, Warehouse
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Warehouse Team Lead will organize inventory, analyze incoming shipment information and supervise all related warehouse activities. The candidate will look after incoming parts for QC Inspection, will provide documentation of all shipments, look after the preventive maintenance of all equipment, instruments & machines. Additionally the candidate will be responsible for Health & Safety management. This role is a full time, permanent role located in Pointe Claire, QC and the candidate will be working in our Pointe Claire facility.
Key Responsibilities:
Lead the Pointe Claire warehouse team (5 warehouse associates) to ensure all product sales orders are accurately picked and packed in a timely fashion.
Maintain inventory by identifying, labeling, and placing materials and supplies in stock.
Record the location of inventory to ensure accurate tracking.
Ensure all materials are placed into the correct shelf locations.
Ensure warehouse shelves and materials are neatly organized.
Document all incoming shipments by recording units received.
Report any damage or discrepancies to the Warehouse Manager.
Perform complete inspections of all incoming shipments.
Ensure all company policies, standard operating procedures, and health and safety guidelines are followed by the warehouse team.
Document product shipment by recording units shipped.
Ensure packing slips are generated for billing purposes.
Create shipping labels and documents for product orders to the correct locations.
Receive POs and company transfer paperwork.
Responsible for safety management at the warehouse.
Ensure all health and safety guidelines are strictly adhered to.
Maintain material-handling equipment by completing pre-use inspections.
Ensure equipment is in good working condition and report any issues promptly.
Identify, pull, pack, crate, load, and secure products for shipment.
Ensure all preparations are done efficiently and accurately to meet deadlines.
Ensure the warehouse is kept neat and tidy.
Maintain a clean and organized work environment to promote safety and efficiency.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements & Skills:
Completion of secondary high school diploma or equivalent.
Proven 1 to 3 years experience in a warehouse lead or supervisory role.
Strong organizational and inventory management skills.
Ability to analyze shipment information and document accurately.
Knowledge of safety management practices in a warehouse setting.
Proficient in maintaining and inspecting material-handling equipment.
Excellent time management and deadline-oriented approach.
Ability to lift and move heavy objects as required.
Strong data entry skills and attention to detail.
Process improvement mindset with the ability to implement effective solutions.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Proficient in using inventory management software and other related systems.
Requires frequent standing and walking.
Verbal and written proficiency in English and French
What Mircom Offers:
Competitive salary
Opportunities for professional development and career advancement.
A dynamic and supportive work environment.
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Ontario Human Rights Act. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
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