Customer Service Representative
Pointe Claire, QC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Customer Service Representative will interact with Mircom’s customers to address inquiries regarding products and services, while maintaining the highest level of customer satisfaction. This is a full-time permanent role based out of our facility in Pointe Claire, QC.
Key Responsibilities:

Handle incoming customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support in various areas including billing, print orders, and basic technical support. 
Efficiently gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking. 
Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties. 
Continuously seek process improvements to enhance the customer experience. 
Compile and generate reports related to customer service. 
Serve as a knowledgeable resource for customers, providing detailed information about our products and services, and facilitating account openings with ease. 
Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence. 
Provide customer assistance with Stock checks and product support. 
Review and release orders from the logistics queue when required. 
Engage in continuous professional development through ongoing product and customer service training, and embrace any additional responsibilities as directed by management. 
Ensure work is performed in compliance with ISO 9001 quality standards and compliance procedures.
Requirements and Skills: 

Ability to work from Monday to Friday in office located in Pointe Claire from 8:00am to 4:30pm with occasional overtime.
Must be fluent in English and French.
2+ years of experience in a customer service or help desk capacity. 
Post-secondary education preferred. 
Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care. 
Ability to communicate clearly and professionally, both verbally and in writing. 
Has a pleasant, patient and friendly attitude. 
Ability to handle complaints, difficult customers, and make sound decisions. 
Excellent organizational, problem-solving, time management, and attention to detail. 
Strong work ethic, team player mentality, and accountability to customers and colleagues. 
Experience in the fire protection, communications and/or security industry would be an asset.   
Microsoft Dynamics AX experience is an asset. 
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 
 

Technicien ou technicienne certifié en alarme incendie
Montréal, Québec

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions
Résumé:
Mircom est à la recherche de techniciens en alarme incendie talentueux et certifiés pour se joindre à son équipe de Montréal (QC). Si vous êtes un technicien en alarme incendie d’expérience avec d’excellentes aptitudes en service à la clientèle, nous avons une opportunité stimulante et enrichissante pour vous.
Principales responsabilités:

Effectuer l’installation, la programmation, la vérification et l’inspection des systèmes d’alarme incendie, avoir accès aux systèmes de contrôle et d’interphone, ainsi qu’aux autres équipements de protection incendie;
Effectuer des inspections et assurer l’entretien des produits de Mircom et d’autres marques;
Remplir et envoyer les rapports d’inspection en temps opportun;
Fournir un soutien technique à la clientèle, au besoin;
Fournir une formation opérationnelle aux utilisateurs;
S’assurer que la clientèle et les utilisateurs ont une expérience de travail positive avec Mircom;
Lire et comprendre les plans d’ingénierie, les caractéristiques techniques, les schémas, les manuels d’installation et les manuels d’entretien.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Posséder de 3 à 5 anses: d'expérience à titre de technicien ou technicienne au sein de l’industrie d'alarme incendie;
Être titulaire d’un diplôme en électronique ou l’équivalent d’un collège ou d’une université reconnu(e) ou posséder une compétence professionnelle documentée et éprouvée;
Être inscrit(e) auprès de l'Association canadienne d'alarme incendie (ACAI) ou posséder une qualification comparable;
Parler couramment le français et l’anglais;
Connaître les systèmes de Mircom, considéré comme un atout;
Avoir des compétences avec Microsoft Word et Excel, considéré comme un atout;
Avoir la capacité de soulever de l'équipement et des outils jusqu’à 70 lb (31 kg) et de monter sur des échelles et des échafauds;
Posséder un permis de conduire valide (classe G) et un bon dossier de conduite.
Ce que propose Mircom:

Rémunération selon l'expérience;
Assurance maladie collective;
Véhicule de l’entreprise avec allocation de dépenses pour le carburant et l’entretien du véhicule;
Cotisations de l’entreprise à un REER;
Mesures incitatives pour la formation.
Nous remercions tous les candidats de leur intérêt pour ce poste. Toutefois, seules les personnes retenues pour une entrevue seront contactées.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Inventory Analyst
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Inventory Analyst plays a critical role within this organizaton. They ensure the smooth, efficient, and accurate flow of materials across the manufacturing supply chain by managing daily inventory operations, analyzing material trends, and supporting production and procurement planning through precise stock control. The role drives efficient movement of components, sub-assemblies, and finished goods while minimizing shortages, excess, and obsolescence. It requires foundational supply chain and operations knowledge, plus 2–3 years of hands-on Microsoft Dynamics 365 (D365) manufacturing experience, and advanced Excel skills (PivotTables, Macros, VLOOKUP/XLOOKUP, and data cleaning) to interpret inventory data, validate system accuracy, and guide planning decisions. The position works closely with MRP logic, BOM structures, and manufacturing workflows to align material availability with production schedules, and relies on strong analytical/problem-solving skills, effective communication, cross-functional collaboration, attention to detail, and disciplined process execution. This is a full-time permanent role based out of our head office in Vaughan, ON.

Responsibilities:

Monitor inventory levels for raw materials, sub-assemblies, and finished goods to support production planning and procurement planning.
Analyze material consumption trends and forecast requirements to prevent shortages or overstocking.
Track slow‑moving, obsolete, and excess inventory; recommend actions to reduce excess inventory and obsolete inventory.
Perform root‑cause analysis of inventory variances and implement corrective actions to improve inventory accuracy.
Generate and maintain dashboards and reports using Excel and Power BI.
Support internal and external audits by providing accurate inventory data and documentation.
Improve inventory processes through data‑driven insights and continuous improvement initiatives.
Ensure compliance with company policies, quality standards, and safety procedures.
Maintain accurate inventory records in MS Dynamics 365, including item master data, BOM updates, and transaction accuracy.

 Requirements and Skills: 

Bachelor’s degree in Supply Chain Management, Operations Management, Accounting or related field.
1–3 years of experience in inventory control/analysis or materials/production planning support in a manufacturing environment.
2–3 years of hands-on experience with Microsoft Dynamics 365 for inventory transactions and master data (item master/BOM) maintenance is essential.
Experience with cycle counts/physical inventory and supporting internal/external audits (documentation and reconciliations).
Ability to monitor and control inventory (raw materials, sub-assemblies, finished goods) and forecast requirements to prevent stockouts/overstocking.
Knowledge of inventory planning concepts (safety stock, reorder points, lead times, min/max, inventory turns).
Understanding of BOM structures and the importance of item master/BOM accuracy.
Strong variance analysis, root-cause analysis, and corrective action (CAPA) skills to improve inventory accuracy.
Ability to identify and address slow-moving, excess, and obsolete (SLOB) inventory.
Advanced Excel skills (PivotTables, lookups, conditional formulas, data cleaning; macros a plus) and Power BI reporting/dashboard skills.
Strong data integrity, attention to detail, organization, and ability to prioritize in a fast-paced environment.
Effective written/verbal communication and cross-functional collaboration (production, procurement, planning, warehouse, quality, finance).
Working knowledge of quality standards, internal controls, and compliance requirements related to inventory.
Continuous improvement mindset (identify gaps, recommend and help implement process improvements).

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 
Coordonnateur(trice) de service
Pointe Claire, QC
 
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Mircom est à la recherche d’un(e) coordonnateur(trice) de service motivé(e) et soucieux(se) du détail, possédant une expérience démontrée dans la gestion de l’ensemble des activités liées au service et à la construction.Le ou la coordonnateur(trice) de service relèvera du gestionnaire et travaillera en étroite collaboration avec les équipes de service et de ventes.À l’occasion, la personne pourra également apporter un soutien pour des tâches légères à l’entrepôt, selon les besoins.Il s’agit d’un poste bilingue à temps plein, basé à notre succursale de Pointe-Claire, QC.
Principales responsabilités:

Créer des bons de commande pour les divers besoins du département de service, incluant les fournisseurs, sous-traitants, équipements et exigences techniques.
Créer des bons de travail pour les appels de service et planifier les techniciens.
Gérer les tâches de réception telles que l’accueil des visiteurs, la gestion des appels entrants, le soutien administratif de bureau et d’autres demandes urgentes.
Gérer l’inventaire et la coordination des pièces, équipements et outils pour les projets à venir de PMA et de construction.
Effectuer des transferts de pièces entre différents emplacements d’entrepôt.
Surveiller les actifs des fournisseurs.
Surveiller les actifs des techniciens et leur distribution.
Surveiller les niveaux de stock des consommables et passer les commandes de réapprovisionnement au besoin.
Créer des bons de travail pour les services des fournisseurs.
Aider à la révision des documents liés aux problèmes de facturation, aux heures, aux écarts, etc.
Créer et réviser les bons de travail ouverts afin de résoudre les problèmes en attente pour les projets PMA et de construction.
Réviser la documentation relative aux écarts de facturation des bons de travail.
Réviser la documentation relative aux écarts de facturation des bons de commande.
Aider à répondre aux demandes des comptes clients, comptes fournisseurs, clients et ventes.
Documenter les dossiers de projets et assurer le classement dans les lecteurs partagés virtuels.
Aider aux demandes de crédit pour les départements de service et de construction.
Inventorier tous les actifs techniques et maintenir les calendriers d’étalonnage des équipements.
Aider à certaines tâches légères d’entrepôt selon les besoins.
S’assurer que le travail est effectué conformément aux normes de qualité ISO et aux procédures de conformité
Exigenceéts et Compences:

Minimum de 3 ans et plus d’expérience en administration de bureau.
Une expérience dans l’industrie serait considérée comme un atout.
Formation postsecondaire requise (diplôme ou certificat technique).
Solides compétences informatiques (Microsoft Office – Excel, Word, etc.).
Excellentes aptitudes en service à la clientèle.Fortes aptitudes interpersonnelles et esprit d’équipe.
Capacité à respecter des échéanciers serrés.Solides compétences en communication, tant à l’écrit qu’à l’oral.Fortes aptitudes organisationnelles.
Capacité à soulever jusqu’à 50 lb.
Maintenir un environnement de travail propre et sécuritaire.
Capacité à traiter des informations confidentielles avec un haut degré de professionnalisme.
Doît être parfaitement bilingue en français et en anglais.
Ce que propose Mircom:

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Post Wave and Visual Inspection Operator/Assembler
Afternoon Shift

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the PCB Supervisor, the Post Wave and Visual Inspection Operator/Assembler will be responsible for visual inspection, hand soldering, cutting leads and working with various hand tools to produce quality circuit boards. This role is a full time role, afternoon shift.
Key Responsibilities:

Inspection of solder joints, polarity, and placements of parts.
Repair of post wave solder boards and components.
Manually clipping component leads from electronic boards.
Hand solder components onto circuit boards as required.
Use torque drivers for installing parts onto circuit board for final assembly.
Ensuring proper manufacturing quantities are labeled as per job, including all labels on boards, information on finished goods, and quantities on post wave boxes.
Maintaining a clean workspace at all times.
All other duties as required.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Requirements and Skills:

Completion of a High School Diploma or Vocational Equivalent.
Must be able to read, write and understand English.
Knowledge of electronic components and assembly is an asset.
Works well in a team setting.
Understand IPC specifications as related to PCB & Assembly manufacturing.
Knowledge of IPC-J-STD-001 is helpful along with IPC -610.
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods.
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Fire Sprinkler Fitter
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 
Summary:
The ideal candidate for this position will have relevant, working knowledge of NFPA Standards and OSHA regulations.

Key Responsibilities:
Job responsibilities include, but are not limited to:

Able to read and comprehend blueprints, specification and project schedules
Coordination and installation of overhead sprinkler systems, including steel and CPVC and steel piping, fire pumps, standpipes, hose systems, underground pipe including private service fire mains, hydrants, pits and underground control valves
Responsible for participating and attending weekly job site safety meetings
Accountable for ordering material, managing deliveries/backorders, ensuring changes in scope/discrepancies are resolved, monitor labor costs, responsible for tools, and coordinating equipment rental
Willing to travel to local job site locations
Be physically fit to perform the demanding work of the trade including maximum occasional lifting up to 50 pounds, frequent lifting up to 25 pounds. Standing and walking for the majority of the workday.
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service or Installation Technician within the Fire Sprinkler industry
NICET I / II certification or accumulated equivalent experience
Osha certification, apprentice certifications or other trade qualification would be an asset
Strong knowledge of industry codes (NFPA)
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 50lbs and climb ladders and scaffolding
Competency in Microsoft Word and Excel is an asset


Compensation:

Compensation is commensurate with experience
Company vehicle complete with fuel and automotive service expense account
Education incentives

 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

   Certified Fire Alarm Technician

Calgary, AB

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Calgary, AB. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 

 Trainer, Security Systems & Fire Products


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. 
Summary:

We are excited to welcome a bi‑lingual Trainer with expertise in security systems and fire products to support our rapidly growing Canadian branches (Toronto, Montreal, Calgary) and our valued customers. This role is an excellent opportunity for a motivated professional who enjoys working in a dynamic, fast‑paced environment and excels at managing multiple priorities. The ideal candidate thrives under pressure, consistently meets deadlines, and brings a strong history of delivering engaging, high‑quality training experiences. Advanced facilitation skills and deep technical knowledge of security system products are essential. This position also offers the chance to travel across Canada and occasionally to the United States to deliver impactful training sessions.
As a technical expert and facilitator, the Trainer will play a key role in empowering internal teams and external customers. Responsibilities include designing and delivering compelling training programs, building testbeds and demo panels for access control and fire products, and creating application guides and video content for Mircom Learn. This role also involves resolving escalated technical issues, partnering with engineering and production teams, and contributing to product development initiatives.
We are seeking someone based in the Greater Toronto Area who is comfortable working independently, while staying closely connected and collaborative with multiple departments. Mircom offers significant opportunities for cross‑training across fire systems and other product lines, supporting continuous growth and professional development. This is a full‑time position based from our Head Office in Vaughan, ON
Why Join Us?
Become part of a dynamic and innovative team dedicated to shaping the future of communication and security solutions. We offer a supportive, collaborative environment, meaningful opportunities to grow your skills, and the chance to make a real impact as we continue to expand our offerings across North America.
Key Responsibilities:

Deliver training sessions for access control and fire products.
Develop training schedules and manage an online learning center.
Create training video content using AI tools, following departmental templates and processes for live training and Mircom Learn.
Build demo panels and application guides for access control products.
Resolve escalated cases from technical support, sales, and internal/external groups.
Collaborate with production, QA, and engineering teams to address hardware/software issues.
Assist with product roadmap development and support sales teams with RFQs.
Troubleshoot technical field issues and communicate effectively with service departments.
Train internal employees on the product portfolio.
Create fire and access control product demo panels.
Develop internal and field application guides for the products.
Work with the production team to resolve production/hardware issues.
Collaborate with engineering to resolve hardware/software issues and support new feature implementation across fire and access control product lines.
Partner with engineering and test departments to resolve test and product‑related issues.
Work with the RMA department to resolve hardware issues and perform deeper component‑level testing and analysis.
Support the Product Management team with product roadmap initiatives.
Assist sales teams with RFQs.
Troubleshoot and support technical field issues, while communicating internal issues to the service department.
Ensure all work is performed in compliance with ISO 9001 quality standards and procedures.
  Requirements and Skills:  

College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset. 
3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries. 
Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
Excellent leadership, communication, project management, and organizational skills. 
Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering). 
In-depth technical knowledge of building automation/voice entry/access control and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively. 
Strong problem-solving skills and strong ability to work independently or collaboratively. 
High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview. 
Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies. 
Ability to design demo panels and create comprehensive application guides for our products. 
Experience supporting product roadmap development and assisting sales teams with RFQs. 
Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis. 
Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment. 
Must be able to travel across Canada and occasionally to the United States for training delivery. 
Strong verbal and written communication skills; must be proficient in French and English.
Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.
  What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 
 
 

   Certified Fire Alarm Technician-Greater Vancouver Area


Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our teams in Maple Ridge(BC), Edmonton(AB), Calgary(AB), Vaughan(ON), Ottawa(ON) and Montreal(QC). If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!
Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom products
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
Salary starting from $70,000. per year.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Manufacturing Engineer
Pointe Claire, QC

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The bi-lingual Manufacturing Engineer is responsible for developing, optimizing, and sustaining manufacturing processes for Printed Circuit Board (PCB) assemblies with a strong emphasis on Surface Mount Technology (SMT). This role ensures high-quality, efficiency, and scalable production while supporting new product introduction (NPI), continuous improvement initiatives, and operational excellence within the PCB manufacturing environment. The successful candidate will bring hands-on experience in SMT processes, equipment, and quality standards, and will collaborate cross-functionally with engineering, quality, supply chain, and production teams. This is a full time permanent role based out of our facility in Pointe Claire, QC.

Responsibilities:
Manufacturing Process Development:

Develop, implement, and optimize PCB assembly manufacturing processes, with a focus on SMT production lines and final assembly of life safety products.
Support New Product Introduction (NPI) by defining process flows, work instructions, and tooling requirements.
Design and improve manufacturing layouts to enhance throughput, quality, and efficiency.
Conduct process capability studies and implement improvements to achieve production targets.
Create Capital projects to drive productivity and safety through automation.
SMT Process Engineering:

Optimize SMT processes including solder paste printing, pick-and-place efficiency, reflow soldering, AOI, SPI, and inspection processes.
Troubleshoot SMT line issues and drive root cause analysis and corrective actions.
Support machine programming, line balancing, and cycle time improvements.
Work closely with equipment vendors and maintenance teams to ensure optimal machine performance.
Quality & Continuous Improvement:

Lead continuous improvement initiatives using Lean Manufacturing, Six Sigma, and other operational excellence methodologies.
Support PFMEA development, control plans, and process validation activities.
Analyze yield, defect trends, and production data to identify opportunities for improvement.
Evaluation & First Article Approval for changes to manufacturing site, process changes or improvements, supplier or material changes, or design changes. 
Implement error-proofing (poka-yoke) and process controls to reduce defects.
Cross-Functional Collaboration:

Work closely with Product Engineering, Quality, and Supply Chain to ensure manufacturability of new designs (DFM/DFT).
Support production teams in resolving technical issues on the manufacturing floor.
Participate in audits, process reviews, and operational improvement initiatives.
Provide technical guidance and training to operators and technicians.
Documentation & Compliance:

Develop and maintain manufacturing documentation including work instructions, process maps, and standard operating procedures.
Ensure compliance with industry standards and regulatory requirements related to PCB manufacturing.
Support internal and external audits such as ISO, FM, and UL, as required.
ECO technical review, approval, assessment and execution through change management.

 Requirements and Skills: 

Bachelor’s degree in Electrical or Mechanical Engineering, Manufacturing Engineering, or related field.
5–10 years of experience in hands on PCB manufacturing, with strong expertise in Surface Mount Technology (SMT) environments.
Hands-on experience with SMT equipment such as pick-and-place machines, reflow ovens, AOI, and SPI systems.
Experience supporting New Product Introduction (NPI) in electronics manufacturing.
Strong knowledge of PCB assembly processes and electronics manufacturing.
Experience with DFM, DFT, and process validation.
Knowledge of Lean Manufacturing, Six Sigma, and continuous improvement tools.
Familiarity with ERP/MRP systems, routings, and manufacturing data analysis.
Ability to interpret technical drawings, Gerber files, and BOMs.
Fluent in both English and French (spoken and written).
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Ability to work in a fast-paced manufacturing environment.
Strong organizational and project management skills.
Preferred Qualifications:

Experience in high-mix, medium-to-high volume PCB manufacturing environments.
Certification in Lean Six Sigma (Green Belt or higher).
Experience with automated manufacturing.
Knowledge of IPC standards (IPC-A-610, IPC-7711/7721, etc.).

 What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Test Engineer - Manufacturing
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The successful candidate in this role will define and own the end-to-end production and validation test strategy for PCBs and electronic equipment used in life safety products. You will create test requirements, develop detailed test plans/protocols, and ensure compliance with UL and other applicable standards. The position involves designing and building test fixtures and equipment, developing and maintaining test software, and taking full accountability for the quality and reliability of the test process. You will work closely with product design and manufacturing engineering teams to ensure products are testable and manufacturable, support design reviews with DFT input, and drive continuous improvement by analyzing test data to troubleshoot issues, improve yield, and reduce cycle time. The role also includes performing Measurement System Analysis using Six Sigma methods (stability, bias, repeatability/reproducibility), conducting risk assessments, keeping test systems current, and training production/engineering teams—especially during NPI—to ensure successful deployment and ongoing support of test processes. This is a full time permanent role based out of our facility in Vaughan, ON.

Responsibilities:

Define test requirements and methodologies for PCBs and electronics equipment used in life safety products.
Develop detailed test plans, protocols, and procedures to ensure product quality and compliance with UL and other industry requirements.
Design and develop test fixtures and equipment for efficient production and validation testing.
Write and maintain test software using appropriate programming languages and tools.
Ownership and accountability for quality and reliability of the test process.
Work closely with product designers to understand product specifications and ensure testability.
Conduct Measurement System Analysis using 6σ methodology to assess stability, bias, repeatability, and reproducibility of the test environment.
Partner with manufacturing engineers to develop and optimize test processes for safety, quality, and delivery, and cost.
Provide input during new product design reviews to influence product design for testability and manufacturability.
Analyze test data to identify trends, troubleshoot issues, and recommend process improvements.
Optimize test procedures to reduce cycle time, improve yield, and enhance overall test efficiency.
Maintain and update test equipment and processes to align with technological advancements and best practices.
Performs risk assessments to identify and mitigate weakness in the testing process.
Functional understanding of automation tools and AI to problem solve for labour inefficiencies.
Define clear goals for all aspects of a product test and develop steps for their proper execution
Create and maintain comprehensive documentation for test fixtures, equipment, and procedures.
Ensure all test processes comply with relevant industry standards and regulatory requirements.
Train production and engineering teams on the proper use of test equipment and systems, including troubleshooting and resolving test related issues during the new product introduction phase.

 Requirements and Skills: 

Bachelor’s degree in electrical engineering, computer science, or a related field; advanced training in test software platforms preferred.
Minimum of 5 years of hands-on test engineering experience within an electronics manufacturing company.
Proven experience in developing and implementing test systems and processes that conform to UL and CSA requirements, and other Canadian safety standards.
Strong knowledge of industry standards, regulatory requirements, and quality assurance methodologies.
Excellent leadership and communication skills, both written and verbal, with the ability to train and guide test technicians and collaborate effectively across various departments.
Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
Project development with solid understanding of protocols, standards, and product specifications to plan and execute test development activities.
Advanced understanding and experience with software engineering, customer experience and product design architecture.
Extensive knowledge and experience working with various operating systems and backend programming.
Professional work experience in analyzing and testing computer hardware and software, with strong technical skills in network protocols and test methodologies.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

 

Manager, National Project Management
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Manager, National Project Management is responsible for the overall leadership, performance, and consistency of project delivery across all Canadian branch offices. This role provides direct management and mentorship to Project Managers and Project Coordinators, ensuring fire alarm installation projects are executed safely, profitably, on schedule, and in compliance with applicable codes and standards. The National Project Manager acts as the link between corporate strategy and field execution, standardizing project management practices, resolving escalated technical and financial issues, and driving continuous improvement across the national project portfolio. Projects include fire alarm installations in commercial, educational, healthcare, and industrial facilities, with high visibility to senior leadership and key external stakeholders. This is a full time role based from our Head Office in Vaughan, ON with occassional travel nationally.
Key Responsibilities:
National Project Oversight & Governance 

Provide national oversight of all active projects across branch offices.
Establish and maintain standardized project management processes, tools, and reporting.
Monitor overall project performance including schedules, labour efficiency, material costs, margins, and revenue recognition.
Ensure compliance with applicable codes, standards, contracts, and company policies.
Identify systemic risks and proactively implement corrective actions.
People Leadership & Development 

Directly manage, coach, and mentor Project Managers and Project Coordinators across Canada.
Set performance expectations, conduct performance reviews, and support career development.
Provide guidance on complex project challenges including technical, contractual, and customer issues.
Support onboarding and training of new project management staff.
Foster a culture of accountability, collaboration, and continuous improvement.
Strategic Planning & Continuous Improvement 

Analyze national project trends, KPIs, and lessons learned.
Recommend improvements to systems, staffing models, and workflows.
Support annual planning, forecasting, and resource allocation.
Contribute to long-term growth strategies for the projects organization.
Stakeholder & Cross-Functional Leadership 

Work closely with Sales, Service, Engineering/Applications, Finance, and Operations leadership.
Support major client relationships, consultants, contractors, and AHJs as required.
Participate in high-level client meetings, site walkthroughs, and WIP reviews.
Represent the company on committees or industry initiatives related to codes and standards (as required).
Technical & Escalation Support 

Act as the escalation point for complex technical, code-related, and design issues.
Support resolution of projects at risk of delay, over-budget, or customer dissatisfaction.
Provide expert input on change orders, scope disputes, and contract interpretations.
Collaborate with Engineering/Applications and Service teams on technical best practices.
Requirements and Skills:

Post-secondary education in Electrical, Construction Management, Project Management, or a related technical field; equivalent experience will be considered.
Project Management Professional (PMP) designation or equivalent is strongly preferred.
Fire alarm certification(s) (e.g., CFAA, or provincial equivalents) are a strong asset.
6-8+ years of progressive project management experience within fire alarm systems, life safety, electrical, or construction environments.
Proven experience managing large-scale, multi-site projects across multiple regions.
Demonstrated success leading, mentoring, and developing Project Managers and Project Coordinators.
Experience overseeing full project lifecycles, including estimating support, scheduling, budgeting, risk management, and close-out.
Strong background in managing projects within commercial, healthcare, educational, and/or industrial facilities.
In-depth knowledge of fire alarm systems, installation practices, and commissioning processes.
Strong understanding of applicable Canadian codes and standards (e.g., CAN/ULC, provincial and local AHJ requirements).
Ability to interpret drawings, specifications, contracts, and technical documentation.
Experience resolving complex technical, operational, and compliance issues.
Proven ability to align field execution with corporate strategy and financial objectives.
Strong people leadership skills, with experience driving consistency and accountability across geographically dispersed teams.
Track record of improving project delivery processes, standardizing best practices, and driving continuous improvement.
Ability to manage escalated client, financial, and performance issues with sound judgment and professionalism.
Strong understanding of project financials, including cost control, forecasting, margin management, and change management.
Experience managing high-value project portfolios with visibility to senior leadership.
Ability to analyze data and KPIs to drive performance and decision-making.
Excellent written and verbal communication skills.
Proven ability to engage effectively with senior leadership, clients, consultants, authorities having jurisdiction (AHJs), and subcontractors.
Comfortable operating in a high-visibility role with national impact.
Valid driver’s license and ability to travel nationally as required.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program


At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Service Coordinator - Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all types of service and construction related activities. We are searching for an individual with high level customer service, organizational, problem solving & time management skills. The Service Coordinator will report to the Service Manager and work closely with various other departments, coordinators, partners & clients. This role is a full time permanent role based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Manage a dynamic technician schedule.
Work as a team with other coordinators to efficiently manage the daily work of approximately 25 technicians.
Create & process various internal documents with a high level of accuracy.
Monitor inventory and coordination of parts, tools/equipment & other assets to help set our field staff up for success.
Accurately perform internal inventory adjustments.
Monitor consumable stock levels and place restock orders as necessary.
Assist with reviewing documents for billing issues, hours, variances, etc.
Review in a timely manner all technician work orders, ensuring speedy delivery of client quotations, invoicing and further work where required.
Aid with inquiries from various internal departments.
Manage digital assets in an organized, efficient manner.
Answer phone calls typically related to service requests, requests for quotations, reports, invoicing issues etc.
Check, organize and respond to email requests from clients, internal and partners/subcontractors.
Liaise between client, vendors, field staff & internal staff.
Light purchasing where required, ordering parts for field work.
Work with Service Manager to resolve higher level client issues, last minute changes to schedule and warranty issues.
Enure work is performed in compliance with ISO quality standards and compliance procedures.

Requirements and Skills: 

3 or more years coordination experience preferred.
Experience in the Fire Protection industry would be considered an asset.
Strong computer/administrative skills (Microsoft Office – Excel, Word, etc.).
Superior customer service skills.
Strong interpersonal skills and team player.
Ability to meet tight deadlines.
Strong communication skills, written and verbal.
Strong organizational skills.
What Mircom Offers: 

A great working environment  
Competitive salary 
Group insurance benefits 
Company RRSP program 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited .


 

Fire Alarm Technician
NY/NJ, USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City.  Apply now to be part of an innovative company at the forefront of the industry.
Key Responsibilities:

Occassionally perform Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Program to effectively navigate fire protection systems with our end users.
Conduct testing and evaluation of new products to ensure compliance with industry standards and regulations
Conduct technical Lunch & Learn sessions to educate and inform clients on our products and services
Provide technical support to customers as needed
Provide operational training to end-users
Extend our service offerings to better meet customer needs
Collaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clients
Address inquiries and resolve technical issues, while providing quality customer care
Maintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactions
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
Requirements and Skills: 

Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferred
Completion of high school and/or trade school
Proficient in Programming experience
Proficient in Microsoft Office (PowerPoint, Excel and Word)
Thorough understanding of the high-rise market, including its unique challenges and code requirements
Excellent communication skills (written and verbal)
Superb in planning, organization, and multi-tasking skills
Customer-service oriented and a team-player
Accurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.
Other duties incidental to those described herein.  
Ability to travel and overnight stays as required
Residence in central New Jersey or any of the 5 boroughs in NYC is preferred
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

Account Manager, PMA Sales
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Highly successful and poised for continued growth both in the domestic and international market, we are seeking a qualified PMA (Preventative Maintenance Agreement) sales representative with a proven sales record and a general understanding of fire alarm, security and telephone access systems. 
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing technology.
Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Ensure work is performed in compliance to ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, OFC fire code and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

PCB Assembly/SMT-Team Lead
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a highly skilled and motivated Team Lead – PCB Assembly / SMT to oversee and coordinate the daily operations of our PCB assembly line. The ideal candidate will have hands-on experience with SMT processes, strong leadership skills, and a commitment to quality and continuous improvement.This is a full time permanent role based out of our Branch in Pointe Claire, QC.
Key Responsibilities:

Supervise and lead a team of SMT operators and technicians in the assembly of printed circuit boards.
Plan, schedule, and monitor daily production activities to meet output, quality, and delivery targets.
Ensure proper setup, operation, and maintenance of SMT equipment (e.g., pick and-place machines, reflow ovens, AOI, Selective soldering).
Troubleshoot process and equipment issues to minimize downtime and improve efficiency.
Train and mentor team members on assembly procedures, safety protocols, and quality standards.
Collaborate with engineering, quality, and supply chain teams to resolve production issues and implement process improvements.
Maintain accurate production records, reports, and documentation.
Enforce compliance with ESD, IPC standards, and company policies.
Ensure work is performed in compliance with ISO9001 Quality Standards & Compliance Procedures.
Requirements and Skills:

Diploma or degree in Electronics, Electrical Engineering, or a related field.
3+ years of experience in PCB assembly and SMT manufacturing, with at least 1 year in a supervisory or lead role.
Strong knowledge of SMT processes, equipment, Touch-up and quality control standards (IPC-A-610, ISO 9001).
Excellent problem-solving, organizational, and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Proficient in using production software and Microsoft Office tools.
Preferred Skills:

Experience with SMT process, Inspection and Touch-up.
Experience with automated optical inspection (AOI), X-ray inspection, and solder paste inspection (SPI).
Familiarity with Lean Manufacturing and Six Sigma principles.
ERP system experience (e.g., D365, SAP, Oracle, or similar).
What Mircom Offers:

A great working environment  with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

PMA Sales, Account Manager
Edmonton, Alberta
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. The role is a full time permanent role in Edmonton, Alberta.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.

Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Fire Sprinkler Qualifier, Drafter, Designer
Hollywood, FL

 
Key Responsibilities:

Engage in the preparation of detailed Computer Aided Design (HydroCAD) drawings to assure the efficient and effective placement of our products and systems
Assure that designs are consistent with required specifications and building code.
Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues
Create HydroCAD drawings from sketches, verbal instructions and/or sample parts.
Examine drawings and other engineering documentation to verify completeness and accuracy of data
Assist the engineering department in the development, evaluation process, and improvement of manufacturing methods within the plant facility.
Demonstrate safe work practices in accordance with Mircom’s Safety Program, OSHA, and EPA
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions
Able to perform trigonometric mathematical and/or statistical operations regarding engineering product design and applications
Lead a team of 20 
 Skills and Qualificaions: 

Related Degree with applicable experience.
Nicet certification I or II in Water Systems design is desirable.
Fire Protector Conractor License 1/2
2- 5 years related experience.
Leadership expereince 
Written, verbal, and interpersonal communication skills.
Proficient with AutoCAD, Hydrocad, and other drafting related software.
Proficient with typical Microsoft computer software
Related experience in the fire products business is a real plus.
Well organized with strong planning and organizational skills.
Attention to detail.
Quality orientation.
Able to organize multiple projects
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
 

Fire Sprinkler Inspector
Hollywood, FL
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
The successful candidate will inspect fire sprinklers to determine if the system meets the requirements of the job and to ensure all equipment is functioning properly and completes an Inspection report to record the findings.
Key Responsibilities:

Run test and inspect fire sprinkler systems
Coordinate with the local fire department to avoid response to testing.
Repair system if necessary or inform the Service Department of customer needs
Advise customer of test and inspection results
Complete inspection and deficiencies report
Assess material quantities and part numbers for post-inspection repairs
Requires excellent communication skills with your Area Coordinator as requested for inspections completed, rescheduling, etc.
Good written and verbal communication skills required; Good interpersonal skills required
 Requirements and Skills: 

High school diploma or equivalent required; 1-2 years post-high school education preferred
Must have 2 years' experience inspecting installed fire sprinkler systems or alarm systems
NICET I sprinkler systems inspections, Level II desirable
Good written and verbal communication skills required; Good interpersonal skills required
Must demonstrate excellent communication and listening skills
Strong written and verbal communication skills
Excellent planning and organization skills
Must have valid driver’s license and pass a background check and drug test
 What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company 401K program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Quality Assurance Analyst
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a Quality Assurance Analyst for Communication, Security, and Access Control products. The successful candidate will be responsible for verifying and testing the stability of our products and will also perform pre-certification testing for regulatory bodies such as UL, ULC, FCC, and CSFM. This is a full-time, permanent position located in the Vaughan Office.

Responsibilities:

Develop test strategies and procedures for design verification of networked communication, access control and cloud-based monitoring and configuration systems.
Develop documentation of test procedures and regression test plans.
Perform features, functions, stability, and regression testing of products.
Design, implement, and manage own lab test networks.
Coordinate testing activities with the rest of the QA test group as well as with the Product Developers.
Assist in reproducing customers’ issues in the QA lab.
Provide feedback to developers to improve the usability of the products.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.

 Requirements and Skills: 

Diploma in electronics or electro-mechanical related technology.
Degree in electrical, software or mechanical engineering preferred.
Minimum 2+ years of QA test experience. (or related experience).
Strong working knowledge of wired and wireless networking protocols.
Strong knowledge of IT infrastructure and networking equipment setup and operation.
Working knowledge of cloud-based software.
Ability to use network protocol analyzers for troubleshooting and analysis of networking and communications issues.
Strong written and oral communication skills.
Self-motivated and works well in a team environment.
Experience with JTAG, BDM, FPGA programming and other debugging tools is an asset.
Experience with Microsoft Windows Operating Systems.
Experience with Real Time Operating Systems.
Experience working with electronic circuitry and engineering lab test equipment.
Ability to read schematics and modify hardware is an asset.

 What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited