Service Coordinator
Vaughan, ON
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary: 
Our service department is searching for an experienced professional, responsible for the efficient dispatching, scheduling, review, and support of all field activities, including coordination with subcontracted trades. Candidates must have a minimum of 3 to 5 years of experience in a comparable role within fire protection service or PMA work.This position supports both the service and construction functions of the department, with an initial emphasis on service operations. The Service Coordinator is expected to deliver exceptional customer service to PMA and construction clients while maintaining a strong focus on operational efficiency, departmental productivity, and profitability. In addition to performing the full range of standard coordinator responsibilities, this role requires a solid understanding of the fire protection industry, including applicable quality control standards and best practices. The ideal candidate will bring hands-on experience and a comprehensive knowledge of fire protection service work. This is a fast-paced, demanding operational role that includes limited supervisory responsibilities related to daily field activities. This is a full time role is based out of our head office in Vaughan, ON.
Key Responsibilities:


Answer and route service-related phone calls, including requests for quotes, reports, invoices, and parts.
Monitor and respond to email requests from clients, vendors, technicians, and internal departments.
Deliver professional, high-level customer service to all clients.
Gather required job details from clients and schedule technicians based on scope and client needs.
Act as liaison between clients, vendors, technicians, and internal staff.
Log all service call details in AX and upload related documents and client approvals.
Create purchase orders for vendors as needed for service and PMA work.
Schedule and update technician calendars, ensuring all required information is accurate and current.
Order, track, and stage parts for jobs.
Process and schedule recurring inspections, repairs, and emergency service requests.
Continuously optimize technician schedules as new work is received.
Perform in-depth reviews of scopes of work and completed work orders to confirm what is required, completed, and next steps.
Collect credit card payments from non-account clients and provide standard service quotes.
Manage multiple simultaneous calls, emails, and requests.
Participate in construction, service, and cross-functional internal or client/vendor meetings.
Maintain accurate, daily inventory records and understand inventory flows and system processes.
Coordinate with multiple Mircom departments to ensure smooth progression from request to invoicing.
Reconcile completed jobs against quotes, technician hours, and parts used; prepare billing packages.
At month-end, confirm that all completed jobs are fully or partially billed.
Requirements and Skills: 

Post secondary education is required.
3–5 years of experience in a service coordination, dispatch, or scheduling role (fire protection service or PMA experience strongly preferred).
Experience in a fast-paced, high-volume service environment.
Familiarity with field service operations (dispatching technicians, managing work orders, coordinating with vendors).
Proficiency with business and scheduling software (e.g., ERP/AX or similar, Outlook, Excel).
Strong understanding of basic billing processes (time and material, parts, quotes vs. actuals).
Strong organizational and time-management skills; able to manage multiple priorities simultaneously.
Excellent verbal and written communication skills with a professional phone and email manner.
Proven customer service skills with the ability to handle inquiries, issues, and escalations tactfully.
Detail-oriented with strong data entry and documentation accuracy.
Analytical mindset for reviewing scopes of work, work orders, and inventory usage.
Ability to work collaboratively with technicians, internal teams, clients, and vendors.
Problem-solving skills and sound judgment in scheduling, prioritizing, and resolving conflicts.
Proficiency in inventory coordination (ordering, tracking, applying parts to jobs).
Comfortable working under pressure and meeting deadlines in a dynamic environment.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

PMA Sales, Account Manager
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking an energetic PMA (Preventative Maintenance Agreement) Sales Representative with a proven sales record and a solid understanding of fire alarm, security, and telephone access systems. The role involves securing new business through cold calling, field sales, and marketing, while nurturing relationships with key industry contacts. It includes upselling service agreements, ensuring timely order fulfillment, and creating accurate sales proposals. The position also requires addressing customer concerns, maintaining strong relationships, and demonstrating a deep understanding of Mircom's products, services, and market trends. This is a full time role based out of head office in Vaughan, ON.
The successful candidate will be highly motivated and resourceful with an aptitude for learning and keeping pace with ever advancing fire alarm and security access technology.
Key Responsibilities:

Identify and obtain new sales for PMA service and inspections.
Develop and upsell new and existing accounts by checking customers’ buying history, proactively contacting exiting customers to ensure orders are handled accurately and in a timely manner.
Target new business opportunities using industry contacts and expertise.
Establish relationships with building owners, property management companies, prospects, and industry insiders through a combination of cold calling, outdoor field sales and direct marketing efforts to present Mircom products and services and solicit new business.
Upsell and maintain service agreements with existing customers through a combination of outdoor field sales, phone sales and marketing efforts.
Develop innovative solutions using Mircom products and services to competitively meet customer needs.
Develop a win/pricing strategy based on market and customer knowledge.
Sell new service agreements on all company products and services.
Meet directly with customers to establish their needs and drive overall sales process.
Create proposals for service agreements, test inspections and preventive maintenance.
Quote sales agreements for customers with technical accuracy and within company pricing guidelines
Maintain client rapport by understanding current and future needs by responding promptly
Identify and resolve customer concerns and issues accurately and efficiently and in a timely manner.
Demonstrate and present to customers a thorough understanding of company services and communicate market pricing, customer needs, and competitor information and services.
Acquire and maintain sound knowledge of all product lines and services offered.
Requirements and Skills: 

Proven B2B sales with strong prospecting skills including telephone and in person cold calling.
Self starter
Highly motivated
Aptitude for learning
Excellent interpersonal skills and effort at building relationships with a strong service orientation
Solid team player
Must be willing to travel for customer calls.
Advanced sales skills and ability to develop customer solutions.
Goes beyond job requirements to seek opportunities and generate ideas for improvements.
Proficient computer skills
Minimum 3+ years of technical sales experience, including but not limited to fire & life safety industry.
Strong oral and written communication skills (English)
Post-secondary education (sales or technical degree/diploma)
Excellent presentation skills
Experience with preparing thorough quotes.
Knowledge of fire alarm industry and/or technology, provincial fire codes and building codes considered an asset.
Must possess a car and hold a valid driver’s licence.
  What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Junior Fire Alarm Technician
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Ready to start your career as a Certified Fire Alarm Technican?
Mircom Group of companies is seeking Junior Fire Alarm Technicians for all our branches across Canada who have completed all CFAA courses and have written the CFAA exam. This is an entry-level field role ideal for someone ready to build practical experience in inspection, testing, service, and installation support of fire alarm and life safety systems under supervison.
Key Responsibilities:

Assist senior technicians with inspection, testing, and maintenance of Mircom fire alarm systems.
Support troubleshooting of system faults (devices, panels, NAC circuits, signaling issues, etc.).
Perform basic device verification (smoke/heat detectors, pull stations, horns/strobes, relays, modules).
Help complete service reports, inspection forms, and deficiency documentation.
Maintain tools, test equipment, and inventory of common parts.
Communicate professionally with customers, site contacts, and team members.
Follow company safety procedures and site-specific requirements at all times.
Support installation activities as needed (device replacements, labeling, minor wiring tasks, cleanup). 
 Requirements and Skills: 

All CFAA courses completed
CFAA exam written (proof required; certification status to be confirmed when available).
Ability to read basic drawings, device lists, and service documentation.
Comfortable using hand tools and test equipment; willingness to learn panel programming basics.
Ability to work at heights (ladders/lifts) and lift up to 50 lbs.
Strong attention to detail and professionalism on customer sites.
0–2 years related experience (fire alarm, electrical, low voltage, security, or building systems).
Electrical/ELT program, apprenticeship exposure, or related technical diploma.
Knowledge of common manufacturers (e.g., Mircom, Edwards/EST, Simplex, Notifier, Siemens).
Safety tickets (e.g., WHMIS, Working at Heights, Confined Space, First Aid).
Valid driver’s license.
What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Training and mentorship toward full field competency
Opportunities for advancement within fire alarm and life safety
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

Inside Sales Support Representative
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Our Service department is currently looking for a qualified Inside Sales Support Representative for our Vaughan, ON office who is committed to the highest level of customer satisfaction. 
Key Responsibilities:

Provide quotations on Deficiencies, System Upgrades, Moves, Adds & Changes for customers with technical accuracy and within company pricing guidelines.
Create sales orders and ensure all orders are entered efficiently and on a timely basis.
Manage and develop new and existing customer relationships.
Review customer status and credit limits.
Ensure customer information matches POs and quotes provided.
Enter orders accurately and on a timely basis.
Collaborate and coordinate with Warehouse for part orders and ensure that equipment is picked and sorted and ready for pick up.
Stay current in knowledge of life safety product features (including competitor technology), legislation, and regulations.
Attend trade shows, seminars and meetings that relate to the sales and marketing of the products/services.
Assist Sales Representative in generating and managing leads with a focus on sales and assigned customer accounts.
Assist Sales Representative with expediting sales orders, projects, and requests.
General office administration duties.
Schedule onsite meetings for Sales Representative.
Provide product and technical information to customers.
 Requirements and Skills:

1 to 3 years of similar working and industry experience preferred; experience in the fire alarm, security or electrical industry is considered an asset 
Post-secondary education
Strong computer skills (Microsoft Office - Excel, Word, Power Point) would be an asset.
Microsoft Dynamics D365 considered an asset.
Excellent organizational skills.
Ability to work well under pressure and meet tight deadlines.
Strong customer service skills.
Strong communication and interpersonal skills.
Strong organizational skills.
Ability to deal with confidential information with a high degree of professionalism.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Centre d’excellence-Représentant du soutien technique et de la formation
Montreal, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Nous sommes à la recherche d’une personne techniquement compétente et axée sur le service à la clientèle pour soutenir notre gamme de produits en sécurité incendie et en systèmes de sécurité. Dans ce rôle, vous serez responsable de diagnostiquer les problèmes liés à l’installation et à la production, de collaborer à la résolution des défis techniques et d’ingénierie, et de soutenir les équipes de ventes et d’installation afin d’assurer l’efficacité des produits. Vous répondrez aux demandes des clients par téléphone, courriel et plateforme web, enregistrerez les cas de soutien à l’aide de Microsoft Dynamics AX, et escaladerez les problèmes non résolus au besoin. De plus, vous simulerez des problèmes terrain en environnement de laboratoire, documenterez vos observations, et offrirez des formations de technique afin d’aider les clients à utiliser efficacement nos produits de détection incendie et de communication. Il s'agit d’un poste permanent à temps plein, basé dans notre établissement de Pointe-Claire, QC.
Principales responsabilités:

Offrir un soutien technique pour les équipements de sécurité incendie et les produits de sécurité.

Fournir un soutien en dépannage pour les installations et la production.

Contribuer à la résolution des problèmes techniques et d’ingénierie ayant un impact sur les ventes, l’installation ou l’utilisation des produits de sécurité incendie et de sécurité.

Identifier les problèmes de qualité des produits et les résoudre en suivant le processus d’escalade approprié.

Simuler des problèmes terrain dans le laboratoire de soutien technique et documenter les résultats.

Répondre aux demandes des clients par téléphone, courriel et plateforme web concernant les produits de protection incendie et de sécurité de Mircom.

Consigner les demandes reçues ainsi que les solutions apportées dans Microsoft Dynamics AX.

Escalader aux départements concernés les problèmes qui ne peuvent être résolus directement par l’équipe.

Offrir de la formation et de l’assistance aux clients afin qu’ils apprennent à utiliser divers produits et accessoires de systèmes d’alarme incendie et de communication.

Exigenceéts et Compences:

Diplôme d’études collégiales ou universitaires en électronique, en génie électrique, en génie de la protection incendie ou dans un domaine technique connexe.

De 1 à 3 ans d’expérience en soutien technique ou en service sur le terrain, de préférence dans les domaines de la sécurité incendie, de la sécurité ou des systèmes de bâtiments.

Une expérience avec les systèmes d’alarme-incendie, les produits de communication ou les systèmes de sécurité est fortement souhaitée.

Excellentes compétences en dépannage et en diagnostic de systèmes électroniques et électromécaniques.

Bonne connaissance des pratiques d’installation pour les systèmes d’alarme-incendie et de sécurité.

Connaissance des codes et normes applicables aux systèmes d’alarme-incendie (ex. : NFPA, ULC, CSA) constitue un atout.

Maîtrise de l’utilisation d’équipements de laboratoire pour la simulation de problèmes et la validation technique.

Capacité à utiliser des systèmes de gestion de la relation client (CRM) comme Microsoft Dynamics AX pour consigner et suivre les demandes de soutien.

Excellentes compétences en communication orale et écrite pour répondre aux clients et donner des formations.

Capacité à vulgariser des concepts techniques complexes de façon claire et accessible pour les clients.

Fort sens du service à la clientèle, avec la capacité de gérer plusieurs dossiers en parallèle et de prioriser efficacement.

Autonomie, sens de l’initiative et capacité à travailler de façon indépendante ou en équipe.

Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.

Ce que propose Mircom:

Un excellent environnement de travail

Un salaire compétitif

Un régime d’assurances collectives

Un programme de REER collectif avec contribution de l’employeur

Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
À Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les échelles salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées à la suite d’une évaluation globale des compétences, de l’expérience, des qualifications, des contributions potentielles du candidat, de l’équité interne et des conditions actuelles du marché à l’issue du processus de sélection. En plus d’une rémunération concurrentielle, Mircom offre un programme de récompenses globales complet, comprenant une excellente couverture d’avantages sociaux et un régime REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

Service Coordinator
Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Manager and work closely with the service and sales team. With that, from time to time, they will assist with light Warehouse duties as needed. This is an in person, full-time, permanent role based out of our office in Maple Ridge, BC.
Key Responsibilities:

Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements).
Create service call work orders and schedule technicians.
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
Manage inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects.
Preform parts transfers from various warehouse locations.
Monitor vender assets.
Monitor tech assets and distribution.
Monitor consumable stock levels, and place restock orders as necessary.
Create work orders for vendor service.
Assist with reviewing documents for billing issues, hours, variances etc.
Create and review open work orders for resolving back logged issues-PMA and Construction.
Review documentation for work order variances in invoicing.
Review documentation for PO variances in invoicing.
Aid with inquiries from AR, AP, clients, sales.
Document job folder and filing to virtual shared drives.
Aid with credit request from Service and Construction.
Inventory all tech assets and maintain equipment calibration schedules. 
Assist with some light Warehouse duties if needed.
Requirements and Skills: 

Minimum 3+ years’ office administration experience.
Experience in the industry would be considered an asset.
Post-secondary education (technical diploma or degree).
Strong computer skills (Microsoft Office - Excel, Word, etc.).
Microsoft Dynamics 365 is considered an asset.
Superior customer service skills.
Strong interpersonal skills and  team player.
Ability to meet tight deadlines.
Strongcommunication skills, written and verbal.
Strong organizational skills.
Ability to lift up to 50 lbs.
Maintain a clean and safe environment.
Ability to deal with confidential information with high degree of professionalism.
What Mircom Offers:

A great working environment with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Canadian Human Rights Code.  In compliance with the Accessibility & Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited.

General Machine Operator
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The General Machine Operator is responsible for operating, setting up, and maintaining sheet metal fabrication equipment to produce high‑quality components according to engineering drawings and production requirements. This role supports manufacturing by ensuring safe, accurate, and efficient operation of machines used to cut, bend, form, and assemble sheet metal parts. This is a full-time role based out of our facility in Vaughan, ON.

Responsibilities:

Provide general support in the metal shop.
Operate machinery such as brakes & presses, spot welding and stand off insertion machines.
Load required tooling into the machine.
Produce and verify product piece to the drawing specs and identify it as “first off”
Perform maintenance as per outlined requirements.
Assemble and fit plates and sections to form structures.
Spot weld metal machine parts together.
Set up and operate heavy-duty sheet metal working machines.
Stock shelves and move materials to different machines using a forklift as required.
Unload sheet metal skids when delivered and store it accordingly.
Prepare all metal items for painting.
Follow Supervisor/Team Lead instructions.

 Requirements and Skills: 

High School Diploma or equivalent.
Previous 1 to 3 years experience in a metal shop environment.
Previous experience to spot welding, punch press and brake press, stand off and PEM inserter would be preferred.
Strong mechanical aptitude and good understanding of fabrication processes.
Able to read and interpret blueprints.
Must be able to frequently lift 30lbs and up to 50lbs occasionally.
Able to work in a noisy shop environment.
Counterbalance forklift certification required, with minimum 6 months experience.
Must have steel-toed safety boots.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

   Certified Fire Alarm Technician

Greater Toronto Area, ON

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
 Summary:
Mircom is searching for talented and certified Fire Alarm Technicians to join our team in Vaughan, ON. This is a full time role. If you are an experienced, fully certified Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you.
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment.
Perform inspections and service on Mircom and non-Mircom product.
Complete and return inspection reports in a timely manner.
Provide technical support to customers as needed.
Provide operational training to end-users.
Ensure our customers and end-users have a positive experience working with Mircom.
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals.
 Requirements and Skills: 

Technicians shall have 5 plus years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have Canadian Fire Alarm Association (CFAA) Registration or comparable qualification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 
 

SMT Machine Operator
Night Shift
(12:10am-8:10am)
 
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
 Summary:
Under the supervision of the Manager, this position is responsible for the safe, accurate assembly, insertion of electronic components and other related assembly in a timely fashion, with the help of complex machinery. This is a full time night shift, permanent role,  based out of our Head Office in Vaughan, ON.
Key Responsibilities:

Set-up, run and troubleshoot Auto-insertion and SMT machines with minimum down time and minimum supervision
Perform quality inspection with the aid of Automatic Optical Inspection (AOI), Golden Sample or Bills of Material (BOM) and log it on the First Off template of the Manufacturing Order (MO)
Perform safety checks and preventative maintenance as required
Maintain PCB stock accurately, ensuring cleanliness and good organization
Visually inspect all boards after processing on the machines
Manage and track stock accurately by utilizing Integrated Materials Management Software
Work in a safe and organized manner
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures
 Skills and Qualifications: 

Completion of a High School Diploma or Vocational Equivalent
Machine operator certification an asset
Three years’ experience using Auto-insertion and SMT machinery
Ability to read work orders, follow production drawings, sample assemblies, and understand verbal instructions
Experience with current IPC class 2 standard for proper insertion, placement and reflow of components
Knowledge of appropriate materials, methods, and the tools required in various assembly processes
Knowledge of electronic components and electronic assembly is an asset
Knowledge of set-ups, programming and adjustments an asset
Soldering experience an asset
Ability to work independently as well as in a team
Good interpersonal and communication (verbal & written English) skills
Must be detail-oriented, highly accurate and able to meet tight deadlines
Ability to lift heavy objects (up to 50 pounds), crouch, bend, walk and stand for long periods
Ability to perform mathematical functions (addition, subtraction, multiplication, division)
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
 We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

Product Manager

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
With a global mandate, the Product Manager (PM) is a subject matter expert who will be reporting to the Director of Product Management. The PM will lead product strategy and execution and act as a liaison between engineering, internal sales, customers, external associations, marketing, and the factory to ensure that product information is communicated effectively. As a key member of the Mircom Product team, the Product Manager maintains a balance between business and quantitative product support. The role requires knowledge of the product life cycle including: market research and requirements development, engineering design specifications, solution development, testing, support, and training. The Product Manager is majorly responsible for the results of their line of business and product portfolio and should develop strategies to grow their portfolio revenues through geographic or customer expansion and other efforts including training, promotion, bundling, and partnering with internal and external stakeholders.
Key Responsibilites:

Manage the portfolio scorecard, reporting on revenue, margins, growth trends, key wins/losses, quality reports, inventory, forecasting and swot analysis.
Manage product vision and product roadmap for enhancements, development, and rationalizations
Make recommendations to executive team regarding product pricing, market placement, and promotion
Market analysis of competitor offerings identifying any major benefits or gaps
Work with design team to modify product hardware, software, firmware
Work with sales teams to position product and support bids and quotations
Perform system inquiries, data mining and product analysis in ERP (D365) and Power BI
Handle daily inquiries from customers and internal departments regarding product issues (approvals, variations, pricing, cost, model numbers).
Communicate new and current product features to Sales and Professional Services.
Produce regular Revenue/Sales Performance Dashboards for the Product Management team.
Gather requirements from customers, prospective customers, internal sales and professional services.
Manage various elements of Product Lifecycle Management. (Development, Introduction, Growth, Maturity, Decline and End of Life).
Define product requirements by researching existing client needs, competitive products, industry trends and utilizing Mircom subject matter expert knowledge.
Understand the competitive marketplace and publish tools to help Sales position products.
Provide analytical insights to help drive the product development roadmap.
Represent Product Management on cross-functional teams for Process improvements and other initiatives such as SKU Simplification, new product launches or cost reduction
Participate in analyzing and designing new product features and enhancements.
 Requirements and Skills:

3-5 Years in a full-time job capacity as Product Manager, with a strong foundation in physical products, digital services, or growth-focused roles.
Knowledge of relevant Fire Alarm and BMS products, codes and standards is a strong asset.
Engineering Degree – Mechanical, Electrical or Civil is a must.
Experience leading product discovery, including customer research, problem validation, hypothesis testing, and translating insights into product decisions.
Very Strong written and oral communication skills.
Excellent people and management skills to interact with staff, colleagues and third parties.
Excellent proficiency in Microsoft Office suite (Excel, Outlook, PowerPoint, Word, Visio).
Microsoft Power BI and ERP experience are assets
Ability to work collaboratively with others to achieve a common goal.
Ability to write clear, concise reports and documentation.
Comfortable working in a fast-paced, ambiguous environment with evolving priorities.
Solid critical thinking, analytical and problem resolution skills to analyze trends and impacts, identify options and implications, and propose practical solutions.
Ability to eliminate obstacles through creative and adaptive approaches.

What Mircom Offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
Interested applicants please forward a copy of your cover letter and resume to Human Resources. 
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
 

Test/Repair Technician 
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Join a skilled team where you'll test, troubleshoot, and repair electronic assemblies using industry-grade equipment while maintaining top-tier workmanship quality. If you have 2–5 years of hands-on electronics experience, surface mount soldering skills, and the ability to read schematics, this is the role for you! This is a full time role based out from our head office in Vaughan, ON.
Key Responsibilities:

Test and repair of electronic devices and assemblies.
Perform light soldering operations (surface mount repair, asset).
Maintain a high level of workmanship quality throughout the test and repair process.
Provide technical support for the production lines.
Provide leadership in the testing and troubleshooting of Mircom products through the appropriate use of a variety of test equipment such as oscilloscopes and test fixtures, etc.
Interact directly with production personnel and assist in training new employees on all aspects of testing and repair as required.
Working in a team environment to ensure smooth operations.
Requirements and Skills:

Post-secondary education in electronics.
2-5 years of practical work experience in the testing and repairing of electronic assemblies.
Proven ability to read and understand schematics.
Surface Mount soldering skills.
Basic MS Suite and computer literacy.
Ability to understand both written/ verbal instructions.
Strong written and oral communication skills.
Ability to work independently as well as in a diverse team.
Strong interpersonal skills.
Familiarity with Automated Test programs such as JTAG or Labview would be an asset.
Additional experience with the test and repair of Mircom, Secutron or Securiplex fire alarm systems would be desirable.
What Mircom Offers:

A great working environment with opportunity for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
 
 
 
 
 
 

 
ASTTBC Certified Fire Alarm Technician

Victoria, BC

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s global network of dedicated Sales and Service Offices, known as Mircom Engineered Systems, allows us to be a full solution provider. Through Mircom ES, we’re able to provide and fully service our line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small & mid-size buildings to the world’s most complex applications.
Summary:
Mircom is searching for talented and FULLY certified ASTTBC Fire Alarm Technicians to join our team in British Columbia. If you are an experienced Fire Alarm Technician with great customer service skills, we have an exciting and rewarding opportunity for you!!!!!  
 Key Responsibilities:

Perform Rack-up, Programming, Verification and Inspection of fire alarm systems, access  control and intercom systems, along with other fire protection equipment
Perform inspections and service on Mircom and non-Mircom product
Complete and return inspection reports in a timely manner
Provide technical support to customers as needed
Provide operational training to end-users
Ensure our customers and end-users have a positive experience working with Mircom
Read and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manuals
 Requirements and Skills: 

Technicians shall have 3-5 years of experience as a Service Technician within the Fire Alarm industry
Electronics diploma or equivalent from accredited college/university or documented and demonstrated trade qualification
Technicians shall have ASTTBC certification
Ability to communicate in English both verbally and in writing
Ability to lift equipment and tools up to 70lbs and climb ladders and scaffolding
Possess a valid and clean motor vehicle license (G License)
Knowledge of Mircom systems is an asset
Competency in Microsoft Word and Excel is an asset
 What Mircom Offers:

Compensation is commensurate with experience
Group Health Benefits
Company vehicle complete with fuel and automotive service expense account
Company RRSP contributions
Education incentives
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Code. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.
 

PARMI Laser AOI Inspector Operator
 night shift (12:10am to 8:10am)
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
 Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary: 
The PARMI Laser AOI Inspection Operator is responsible for verifying Automated Optical Inspection (AOI) results generated by the PARMI inspection system and ensuring the quality of printed circuit board assemblies (PCBAs). The operator reviews suspected defects identified by the machine, performs occasional manual inspections, and assists with board rework and assembly activities when required. This position plays a critical role in maintaining product quality and compliance with IPC standards. This is a full time role, evening shift, based in Vaughan, ON.
Key Responsibilities:

Verify automated PARMI AOI inspection results for suspected defects, including solder bridges, opens, skewed components, insufficient solder, and other assembly defects.
Review and disposition machine-generated defect calls to determine acceptance or rejection.
Perform manual visual inspections when required.
Conduct minor repairs and touch-ups on post-wave soldered circuit boards and components.
Hand solder electronic components onto PCB assemblies as needed.
Clip component leads from electronic circuit boards when required.
Use hand tools and torque drivers for assembly-related operations.
Ensure manufacturing quantities and product labels are accurate and properly applied.
Maintain production records and quality documentation as required.
Follow IPC workmanship standards and manufacturing procedures.
Maintain a clean, organized, and safe work area.
Support continuous improvement initiatives and quality objectives.
Perform other duties as assigned by the PCB Supervisor.
Requirements and Skills: 

High School Diploma or equivalent.
Experience with Automated Optical Inspection (AOI) systems, preferably PARMI equipment.
Knowledge of IPC-A-610 Acceptability of Electronic Assemblies.
Knowledge of IPC J-STD-001 requirements.
Experience in electronics manufacturing, SMT, or PCB assembly environments.
Ability to read, write, and communicate effectively in English.
Basic computer skills and ability to navigate AOI inspection software.
Knowledge of electronic components and PCB assembly processes is an asset.
Ability to identify manufacturing defects and quality issues.
Good attention to detail and strong visual inspection skills.
Ability to work independently and within a team environment.
Ability to sit for extended periods while reviewing AOI inspection results.
Occasionally lift and carry materials up to 25 lbs (11 kg).
Ability to bend, reach, and perform repetitive motions as required.
Visual acuity sufficient to inspect electronic assemblies and identify defects.
What Mircom Offers: 

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

Technical Writer-Digital Products, Approvals & UX Documentation
Vaughan, ON
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
The Technical Writer – Digital Products, Approvals & UX Documentation is responsible for planning, developing, and delivering clear, accurate, and user-focused documentation and digital media for Company products. This includes traditional product manuals, labels, and approval/agency documentation, as well as modern digital-first content, UI/UX support for software products, and multimedia content to help customers install and use our products safely and effectively.
The Technical Writer will work closely with Engineering, Product Management, UI/UX, Compliance, Marketing, and Customer Service to ensure all documentation—print and digital—is technically accurate, compliant with regulatory requirements, and aligned with the needs of end users. This is a full time, in office role based out of our head office in Vaughan, ON.
Key Responsibilities:
Product manuals, labels, and regulatory/approvals documentation

Plan, write, and maintain installation manuals, user manuals, quick-start guides, and technical documentation for the full product line.
Develop and maintain product labels, markings, and safety information, ensuring alignment with regulatory and approval requirements.
Prepare and maintain content required for approval agencies and regulatory bodies, including technical specifications, product data sheets, test summaries, and other supporting documentation.
Coordinate with Engineering, Compliance, and Approval Agencies (as required) to support approval applications, renewals, and ongoing certification requirements.
Maintain accurate and organized records, document history, and version control for all manuals, labels, and regulatory submissions.
Ensure documentation is consistent in format, terminology, and branding, and meets applicable ULC standards and codes.
Digital-first product documentation

Develop and maintain online help, web-based documentation, and knowledge base articles for digital and software-enabled products.
Author structured, reusable content that can be published to multiple channels (PDF, web help, in-app help, support portals, etc.).
Create and maintain quick reference guides and FAQs that support customer self-service and reduce support inquiries.
Work with internal stakeholders to ensure documentation is updated in alignment with product releases and software updates.
UI/UX documentation and software product support

Collaborate with UI/UX designers, product managers, and software engineers to document user workflows, interface behaviors, error messages, and interaction patterns.
Contribute to the design and content of in-app help, tooltips, on-screen prompts, walkthroughs, and contextual assistance to improve user experience.
Review and refine user-facing UI text (labels, instructions, dialogs, alerts, error messages) for clarity, consistency, and tone.
Participate in design reviews, usability testing, and feedback sessions to ensure documentation and UI text support user needs and product goals.
Digital media creation and customer enablement

Plan, script, and produce digital media assets such as video tutorials, screen captures, animations, and interactive demos to help customers install, configure, and use products.
Create annotated screenshots, diagrams, and visual aids to explain technical concepts and procedures.
Work with Marketing and Customer Support to incorporate digital media into websites, customer portals, and training materials.
Ensure digital media content follows company branding, accessibility, and quality guidelines.
Customer and internal support

Respond to internal and external inquiries related to product documentation, labels, and approvals.
Provide documentation support to Engineering, Manufacturing, Sales, and Customer Service as needed (e.g., custom documentation requests, tender submissions, technical clarifications).
Assist in investigating and resolving documentation-related issues reported by customers or internal stakeholders.
Content strategy, process improvement, and other duties

Support the development and maintenance of a content strategy that ensures consistent, up-to-date information across manuals, brochures, data sheets, websites, knowledge bases, and in-app help.
Maintain centralized repositories and taxonomies for documentation and media, supporting content reuse and governance.
Contribute to the continuous improvement of documentation standards, templates, style guides, and workflows.
Perform other related duties as assigned.
Requirements and Skills: 

Diploma or degree in Technical Communication, Engineering Technology, Computer Science, UX Design, or a related discipline.
3–5 years of experience as a Technical Writer, Technical Communicator, or similar role in an engineering, manufacturing, or technology environment.
Experience supporting regulatory/approval documentation (e.g., electrical safety, product approvals, or similar) is preferred.
At least 2 years of experience producing documentation for digital products, software, or web-based solutions (e.g., embedded interfaces, SaaS, or control software) is an asset.
Experience working closely with engineering, product management, and UI/UX teams in an agile or iterative development environment.
Strong technical writing skills with the ability to translate complex technical and regulatory information into clear, concise, and user-friendly content.
Knowledge of electrical or electronic products, systems, or related technologies (experience with Company product lines or similar products is an asset).
Understanding of regulatory and approval requirements relevant to the company’s products (e.g., UL, ULC, CSA, CE, or equivalent), and the documentation needed to support them.
Demonstrated experience creating and maintaining user manuals, labels, and technical data sheets.
Demonstrated experience producing documentation for digital-first products, including web applications, embedded interfaces, or software-controlled equipment.
Familiarity with modern documentation tools and platforms such as: Camtasia, Snagit, Loom, Adobe Captivate, or equivalent for creating video tutorials and annotated screen captures.
Proficiency with digital media tools such as Camtasia, Snagit, Loom, Adobe Captivate, or equivalent for creating video tutorials and annotated screen captures.
Experience collaborating in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar to review and document user flows and interfaces.
Ability to create diagrams and visual assets using tools such as Visio, Lucidchart, draw.io, or similar.
Knowledge of Framemaker software is desirable.
Understanding of content strategy, information architecture, and multi-channel content delivery (manuals, brochures, data sheets, web, in-app help, knowledge bases).
Familiarity with UI writing / microcopy best practices and accessibility standards (e.g., WCAG) for digital products.
Strong organizational and time management skills with the ability to manage multiple projects and deadlines.
Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams and external agencies.
High attention to detail and commitment to accuracy, compliance, and quality.
Must reside in the Greater Toronto Area.
What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Human Rights Act.  Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.
 Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

 

Responsables des Services
Pointe Claire, QC

Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays à travers le monde, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement inébranlable envers la fabrication nord-américaine nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Le gestionnaire du service - Quebec dirige les operations de service de Pointe-Claire et assume la responsabilite principale du leadership du personnel, de la planification de la main-d’oeuvre, du developpement des employes, du service a la clientele ainsi que d’une execution securitaire et conforme. Le titulaire constitue une equipe bilingue et performante en etablissant des attentes claires, en accompagnant les employes, en gerant le rendement de facon uniforme et en alignant les ressources sur les engagements envers les clients et les objectifs de la succursale. Le candidat retenu supervisera les opérations de service de Mircom pour le site de Pointe Claire, QC.
Principales responsabilités:
Leadership du personnel et developpment de l'equipe:

Diriger, soutenir et developper les techniciens de service, les coordonnateurs et les autres employes au moyen de rencontres individuelles, de reunions d’equipe, d’une presence sur le terrain et d’une retroaction opportune.
Etablir des attentes, des priorites et des normes de conduite claires, puis renforcer la responsabilisation au moyen de pratiques de gestion equitables, uniformes et bien documentees.
Accompagner les employes dans leur developpement technique, leurs communications avec les clients, leur productivite, leur travail d’equipe et leur cheminement professionnel; maintenir des plans concrets de formation et de developpement.
Diriger l’accueil et l’integration des nouveaux employes en veillant a ce qu’ils comprennent les processus de Mircom, les attentes en matiere de securite, les normes de service, les systemes et les voies d’escalade.
Traiter rapidement et respectueusement les enjeux d’assiduite, de conduite, de rendement et de milieu de travail, en collaboration avec les Ressources humaines et conformement aux politiques de l’entreprise et aux exigences applicables au Quebec.
Favoriser la mobilisation, la collaboration et le partage des connaissances entre le service, les projets, les ventes, l’administration et le soutien technique.
Creer un milieu de travail respectueux, inclusif et exempt de harcelement, ou les employes peuvent soulever leurs preoccupations et obtenir un suivi clair.
Planification de la main-d'oeuvre et execution du service:

Planifier la capacite des techniciens, les affectations, la garde et les horaires quotidiens selon les competences, les certifications, la geographie, les priorites des clients et les risques operationnels.
Surveiller la charge de travail, l’utilisation des ressources, les heures supplementaires, les travaux en attente, les engagements de reponse et les ecarts d’effectifs; reequilibrer les ressources avant que le service au client soit touche.
Veiller a ce que les ressources dediees au service demeurent disponibles pour les priorites de service, tout en coordonnant rapidement les exceptions et en respectant les engagements deja pris envers les clients.
Assurer un alignement rapide lorsqu’une autre fonction demande un technicien, en confirmant la priorite d’affaires, l’echeancier, la couverture de remplacement et l’incidence sur le client avant toute reaffectation.
Collaborer avec les coordonnateurs pour maintenir la visibilite des horaires, confirmer que les travaux sont prets, reduire les temps d’arret evitables et fournir aux techniciens l’information, les outils et le materiel requis.
Examiner la qualite du service, la documentation des bons de travail, la saisie des heures et les suivis aupres des clients, puis accompagner les employes lorsque les normes ne sont pas respectees.
Creer une culture axee sur la clientele tout en atteignant les objectifs de la succursale et en gerant de facon responsable les heures de travail, les couts, le parc de vehicules et les ressources de service.
Responsabilites liees au milieu de travail, a la securite et a la conformite au Quebec:

Diriger l’equipe dans le respect des politiques de Mircom, des normes du travail du Quebec, des obligations en matiere de sante et de securite du travail et des autres exigences provinciales et municipales applicables.
Veiller a ce que les employes recoivent une orientation appropriee, une formation propre a leur travail, des procedures securitaires, l’equipement de protection individuelle requis et la supervision necessaire.
Communiquer les dangers connus et previsibles, verifier que les mesures de controle sont comprises et veiller a ce que les incidents, quasi-accidents et conditions dangereuses soient signales, examines et suivis de mesures correctives.
Coordonner les travaux exigeant des cartes de competence, licences, permis ou exigences d’acces propres a la construction au Quebec, notamment les considerations liees a la CCQ, a l’ASP Construction et a la RBQ lorsque celles-ci s’appliquent.
Veiller a ce que l’inspection, l’entretien, les essais, la verification et la documentation des systemes d’alarme incendie soient effectues par du personnel qualifie, conformement aux codes, normes, exigences des fabricants et autorites competentes.
Soutenir les employes en francais et en anglais et veiller a ce que les communications, directives et interactions avec les clients soient offertes dans la langue requise pour des operations efficaces et conformes au Quebec.
Collaborer avec les Ressources humaines concernant les mesures d’adaptation, les conges, le retour au travail, la discipline progressive et les relations avec les employes, tout en assurant la confidentialite et une documentation appropriee.
Leadership aupres des clients et leadership interfonctionnel:

Etablir une prise en charge claire des escalades de clients et veiller a ce que les employes disposent des directives et de l’autorite necessaires pour regler les enjeux de facon professionnelle.
Maintenir des relations efficaces avec les clients, les entrepreneurs, les ingenieurs, les representants des autorites du batiment et les partenaires internes, tout en protegeant la securite des employes et la viabilite de leur charge de travail.
Donner a la direction une visibilite sur les risques de service, les besoins en effectifs, les preoccupations recurrentes des clients et les ameliorations de processus, en s’appuyant sur des donnees operationnelles exactes.
Diriger le changement au moyen de communications claires, de la participation des employes, d’une formation pratique et d’un suivi afin que les nouveaux processus soient compris et appliques de facon uniforme.
Exigenceéts et Compences:

Cinq (5) annees ou plus d’experience progressive en operations de service, en securite incendie et securite des personnes, en systemes du batiment ou dans un environnement comparable de services sur le terrain.
Experience demontree dans la gestion directe de techniciens et d’employes administratifs ou de coordination, notamment en accompagnement, gestion du rendement, planification de la charge de travail et resolution de conflits.
Solide connaissance de la planification des services sur le terrain, de la gestion des escalades de clients, de la planification de la main-d’oeuvre, des controles operationnels et de l’amelioration continue.
Connaissance pratique des exigences quebecoises en matiere d’emploi, de sante et de securite du travail et du secteur de la construction applicables a la gestion d’employes sur le terrain.
Competences bilingues en communication, en francais et en anglais, avec la capacite de diriger les employes et de soutenir les clients dans les deux langues.
Formation postsecondaire en gestion, administration, technologie du genie, electronique, protection incendie ou discipline connexe, ou combinaison equivalente de formation et d’experience.
L’experience dans l’industrie de l’alarme incendie et les qualifications techniques pertinentes constituent des atouts importants, notamment la certification CFAA ou une reconnaissance provinciale equivalente, la formation des fabricants, l’ASP Construction et la connaissance des exigences de la CCQ et de la RBQ.
Solides aptitudes en jugement, en organisation, en maitrise de soi et en communication, ainsi que capacite de prendre des decisions opportunes dans un environnement hautement prioritaire.
Maitrise de Microsoft 365 et des systemes de gestion des services ou de type ERP; permis de conduire valide et capacite de se deplacer selon les besoins.
Capacite de participer a la couverture des escalades en dehors des heures normales lorsque les operations l’exigent.
Ce que propose Mircom:

Un environnement de travail collaboratif offrant des possibilites de perfectionnement professionnel et d’avancement
Un salaire compétitif
Assurance collective
Programme de REER de l'entreprise
 L’occasion de diriger une equipe competente qui fournit des services essentiels de securite des personnes partout au Quebec
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste. Toutefois, seuls les candidats retenus pour un entretien seront contactés.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.
 

Gestionnaire de comptes, Ventes PMA
Pointe Claire, QC

Fondée en 1991, Mircom Group of Companies est le plus important concepteur, fabricant et distributeur en Amérique du Nord de solutions intelligentes pour les bâtiments et la sécurité des personnes.
La mission de Mircom est de sauver des vies et de protéger les biens en offrant une gamme de solutions novatrices, avant-gardistes et évolutives dans le but de répondre aux diverses demandes des utilisateurs, des petits bâtiments aux grands bâtiments plus complexes. Notre engagement inébranlable envers les fabricants nord-américains nous permet d’offrir la meilleure qualité et la valeur concurrentielle la plus élevée pour notre vaste gamme de produits et de solutions.
Résumé:
Dans ce rôle, vous serez responsable d'identifier et de développer de nouvelles opportunités d'affaires ainsi que celles existantes, en établissant des relations solides avec les clients, les gestionnaires immobiliers et les contacts de l'industrie par le biais de ventes sur le terrain, d'appels à froid et d'efforts de marketing direct. Vous gérerez l'ensemble du cycle de vente — de la création de propositions et d'ententes de service à la résolution des préoccupations des clients — tout en maintenant une connaissance approfondie des produits et services de Mircom afin d'offrir des solutions innovantes et compétitives qui répondent aux besoins des clients. Il s'agit d'un poste permanent à temps plein basé dans notre bureau de Pointe-Claire, QC.
Principales responsabilités:

Identifier et obtenir de nouvelles ventes pour le service PMA et les inspections.
Développer et augmenter les ventes pour les comptes nouveaux et existants en vérifiant l'historique d'achat des clients, en contactant de manière proactive les clients existants pour s'assurer que les commandes sont traitées avec précision et dans les délais impartis.
Cibler de nouvelles opportunités commerciales en utilisant les contacts et l'expertise du secteur.
Établir des relations avec les propriétaires d'immeubles, les sociétés de gestion immobilière, les clients potentiels et les initiés de l'industrie par une combinaison d'appels à froid, de ventes sur le terrain et d'efforts de marketing direct afin de présenter les produits et services de Mircom et de solliciter de nouvelles affaires.
Vendre des services supplémentaires et maintenir les ententes de service avec les clients existants en combinant les ventes sur le terrain, les ventes par téléphone et les efforts de marketing.
Élaborer des solutions novatrices à l'aide des produits et services de Mircom afin de répondre de façon concurrentielle aux besoins des clients.
Élaborer une stratégie de vente et de tarification basée sur la connaissance du marché et des clients.
Vendre de nouveaux accords de service pour tous les produits et services de l'entreprise.
Rencontrer directeme
Créer des propositions d'accords de service, d'inspections d'essai et de maintenance préventive.
Proposer des contrats de vente aux clients avec une précision technique et dans le respect des directives de tarification de l'entreprise.
Entretenir les relations avec les clients en comprenant leurs besoins actuels et futurs et en répondant rapidement à leurs questions.
Identifier et résoudre les préoccupations et les problèmes des clients de manière précise, efficace et opportune.
Démontrer et présenter aux clients une compréhension approfondie des services de l'entreprise et communiquer les prix du marché, les besoins des clients et les informations et services de la concurrence.
Acquérir et maintenir une connaissance approfondie de toutes les lignes de produits et de tous les services proposés.
S'assurer que le travail est effectué conformément aux normes de qualité ISO 9001 et aux procédures de l'entreprise.
Exigenceéts et Compences:

Vous avez fait vos preuves dans le domaine de la vente B2B et possédez de solides compétences en matière de prospection, y compris par téléphone et en personne.
Autonome
Très motivé
Aptitude à l'apprentissage
Excellentes compétences interpersonnelles et efforts pour établir des relations avec une forte orientation vers le service.
Solide esprit d'équipe
Doit être disposé à se déplacer pour les appels des clients.
Compétences commerciales avancées et capacité à élaborer des solutions pour les clients.
Va au-delà des exigences du poste pour rechercher des opportunités et générer des idées d'amélioration.
Compétences informatiques approfondies.
Au moins 3 ans d'expérience dans la vente technique, y compris, mais sans s'y limiter, dans l'industrie de la sécurité incendie et de la sécurité des personnes.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Formation post-secondaire (diplôme en vente ou technique)
Excellentes compétences en matière de présentation
Expérience de la préparation de devis détaillés.
La connaissance de l'industrie et/ou de la technologie des alarmes incendie, du code incendie de l'OFC et des codes du bâtiment est considérée comme un atout.
Vous devez posséder une voiture et un permis de conduire valide.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Ce que propose Mircom:

Un excellent environnement de travail avec des possibilités d'avancement professionnel
Un salaire concurrentiel
Assurance collective
Programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les candidats retenus pour un entretien.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité : Mircom n'accepte pas les curriculum vitae provenant d'agences de placement, de chasseurs de têtes ou de fournisseurs de services de recrutement qui n'ont pas conclu d'entente contractuelle officielle avec nous. Nos ententes avec les fournisseurs de services de recrutement se limitent à des besoins d'embauche précis et n'incluent pas le présent avis ni d'autres avis de postes à pourvoir. Tout curriculum vitae ou toute autre information reçue d'un fournisseur qui n'a pas été préalablement autorisé par Mircom à fournir des curriculum vitae pour cet affichage ou ce site Web sera considéré comme non sollicité et ne sera pas pris en considération. Nous ne paierons aucuns frais de référence, de placement ou autres pour la fourniture de tels CV ou informations non sollicités.

Warehouse Associate
Maple Ridge, BC
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies. 
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Under the supervision of the Warehouse Supervisor, the Warehouse Associate will be responsible for the storage, movement, receiving, preserving and staging of materials, while providing the highest quality of service to all customers. The Warehouse Associate will also be responsible for the day-to-day monitoring of physical security in the warehouse, reporting of all security-related issues to management and any other warehouse functions that may be assigned. This is a full time permanent role based out of our Maple Ridge, BC  facility.

Responsibilities:

Print/Read picking slips from the system.
Follow procedures on RF picking slips or verbal instructions regarding duties to be performed.
Pick, prepare and move customer orders and related material to checking stage for shipping process.
Use an RF scanner to perform a cycle count daily and report any discrepancies to the Supervisor.
Package shipments securely on pallets, label and provide transportation documents, load trucks.
Receive and store all finished goods from final assembly or delivery carriers in a timely manner using the RF scanner system.
Ensure the accuracy of shipments; confirm the quantity and part number(s) are accurate.
Sort out material by POs and process QC orders.
Receive materials in the system and stamp paperwork with date and signature.
Assist Supervisor with highlighting, collecting, and filing paperwork.
Operate warehouse mobile equipment including forklifts.
Sort pallets and perform inventory checks.
Perform safety checks and preventive maintenance; update logs when machinery is used.
Maintain a clean and organized work area at all times while adhering to all health and safety policies/procedures.
Ensure work is performed in compliance with ISO 9001 quality standards and company procedures.
Perform any other related duties as required by the Supervisor.

 Requirements and Skills: 

Completion of a High School Diploma or Vocational Equivalent
Three years’ of experience as a warehouse associate is an asset.
Forklift Safety Training Certificate required.
Comfortable working in a computer based work environment including Microsoft Office.
Ability to lift up to 75Ibs frequently.
Work requires walking, sitting, standing, bending/crouching, reaching, climbing ladders.
Able to be detail oriented following precise instructions when processing orders.
Knowledgeable of all shipping/receiving procedures applicable in Canada, USA and Internationally.
Experience using RF scanners preferred.
Must be able to read, understand and follow instructions/picking slips.
Excellent interpersonal and communication (verbal & written English) skills.
Familiar with touch screen data entering and scanning.
Familiarity with ISO standards is an asset.
Forklift experience an asset.

 What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program
 
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the  Human Rights Act. Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process. 
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Chef d’équipe, assemblage final (quart de l’après-midi)
Pointe Claire, QC
Fondé en 1991, le groupe d'entreprises Mircom est le plus grand concepteur, fabricant et distributeur indépendant de solutions intelligentes pour les bâtiments et la sécurité des personnes en Amérique du Nord. Notre portefeuille, qui touche des clients dans plus de 100 pays, comprend des systèmes de détection et d'alarme incendie, de communication et de sécurité, de notification de masse, d'appel infirmier, d'automatisation des bâtiments et de technologies intelligentes.
La mission de Mircom est de sauver des vies et de protéger les biens en fournissant une gamme de solutions novatrices et avancées qui sont évolutives pour répondre aux diverses demandes des utilisateurs, des petits bâtiments aux plus grands complexes. Notre engagement indéfectible envers la fabrication en Amérique du Nord nous permet d'offrir la plus haute qualité et la meilleure valeur concurrentielle dans notre vaste gamme de produits et de solutions.
Résumé:
Mircom est à la recherche d’un(e) chef d’équipe qualifié(e) pour l’assemblage final, qui sera responsable de superviser et de coordonner le personnel de production afin de s’assurer que tous les produits finis respectent les normes de qualité établies. Ce rôle consiste à surveiller la qualité de l’ensemble des produits fabriqués et à effectuer des inspections, des tests et des échantillonnages de matériaux, de pièces et de produits afin de détecter toute défectuosité ou tout écart par rapport aux spécifications. Il s’agit d’un poste à temps plein, de quart de travail de l’après-midi, en présentiel, basé dans notre usine de Pointe-Claire.
Principales responsabilités:

Lire et interpréter les dessins techniques et les spécifications afin d’orienter les activités de production.
Surveiller les opérations pour s’assurer qu’elles respectent les normes de production et de qualité établies.
Superviser la qualité des produits entrants et sortants, en veillant à leur conformité aux spécifications.
Recommander et mettre en œuvre des ajustements aux processus d’assemblage ou de production afin d’améliorer la qualité et l’efficacité.
Identifier et retirer les produits et matériaux qui ne répondent pas aux spécifications requises.
Veiller à ce que les employés effectuent leurs tâches de façon sécuritaire, efficace et dans les délais requis.
Collaborer étroitement avec les superviseurs et les gestionnaires pour résoudre les problèmes et optimiser le flux de travail.
Soutenir et encadrer les employés afin qu’ils atteignent leurs objectifs de performance et de production.
Assurer le suivi des besoins en matériel, en outils et en inventaire pour soutenir une production ininterrompue.
Superviser l’assemblage final et l’emballage afin de s’assurer que les produits répondent aux normes de qualité et de présentation.
Exigenceéts et Compences:


Diplôme d’études secondaires ou équivalent requis; une formation technique ou professionnelle supplémentaire en fabrication, en qualité ou en ingénierie constitue un atout.
De 5 à 10 ans d’expérience en assemblage en production, de préférence dans le domaine de l’électronique.
Expérience avérée dans un environnement de fabrication, de production ou de contrôle de la qualité (expérience en supervision, un atout).
Forte capacité à lire et interpréter des dessins techniques, des plans et des spécifications.
Solide compréhension des procédés de production, des normes de qualité et des méthodes d’inspection.
Expérience dans la surveillance des opérations et la mise en œuvre d’ajustements aux processus afin d’améliorer la qualité et l’efficacité.
Grande attention aux détails, avec la capacité de repérer les défauts et les non‑conformités.
Connaissance des règlements de base en santé et sécurité ainsi que des meilleures pratiques; engagement envers des méthodes de travail sécuritaires.
Compétences démontrées en leadership, avec la capacité de soutenir, guider et motiver les employés.
Excellentes aptitudes en communication et en relations interpersonnelles; capable de collaborer efficacement avec les superviseurs, les gestionnaires et les membres de l’équipe.
Bonnes compétences organisationnelles, incluant le suivi des matériaux, des outils et de l’inventaire.
Aptitudes en résolution de problèmes et en prise de décision, avec la capacité d’agir rapidement et efficacement lorsque des enjeux surviennent.
Connaissance de base de l’informatique pour remplir les rapports, documenter les inspections et suivre l’inventaire.
Maîtrise du français, à l’oral et à l’écrit, requise, aussi maitrise de la langue Anglais pour être capable de communiquer avec la maison mère situé à Toronto.
Ce que propose Mircom:

Un excellent environnement de travail avec des possibilités d'avancement

Un salaire concurrentiel

Des prestations d'assurance collective

Un programme de REER de l'entreprise
Nous remercions tous les candidats de l'intérêt qu'ils portent à ce poste, mais nous ne communiquerons qu'avec les personnes retenues pour une entrevue.
Le Groupe Mircom est un employeur qui souscrit au principe de l’égalité des chances. Nous considérons toutes les candidatures sans égard à l’origine ethnique ou culturelle, la religion, l’état civil, l’orientation sexuelle, la situation familiale, le handicap ou tout autre motif protégé par la Charte des droits et libertés de la personne du Québec.
Conformément à la Loi sur l’accès à l’égalité en emploi dans des organismes publics et à la Loi assurant l’exercice des droits des personnes handicapées, Mircom s’engage à offrir un milieu de travail inclusif, respectueux et accessible à toutes les personnes vivant avec un handicap. Des mesures d’adaptation peuvent être offertes, sur demande, aux candidats ayant des besoins particuliers tout au long du processus de recrutement.
Chez Mircom Group of Companies, nous adoptons une approche réfléchie et équilibrée en matière de rémunération. Les fourchettes salariales reflètent le point de départ pour chaque poste, tandis que les offres finales sont déterminées par une évaluation globale des compétences, de l'expérience, des qualifications, des contributions potentielles, de l'équité interne et des conditions du marché en vigueur, à la suite du processus de sélection. En plus d'une rémunération concurrentielle, Mircom offre un programme de rémunération globale complet qui comprend une couverture d'avantages sociaux complète et un REER.
Avis de non-responsabilité :
Mircom n’accepte pas les curriculums vitae provenant d’agences de placement, de chasseurs de têtes ou d’autres fournisseurs de services de recrutement qui n’ont pas d’entente contractuelle formelle avec l’entreprise. Nos ententes avec des fournisseurs sont limitées à des besoins d’embauche précis et n’incluent pas ce poste ni d’autres offres affichées. Tout CV ou renseignement reçu d’un fournisseur non approuvé préalablement sera considéré comme non sollicité et ne sera pas pris en compte. Aucun frais de référence, de placement ou autre ne sera payé pour de telles candidatures.

PCB Assembly/SMT-Team Lead
Pointe Claire, QC
(afternoon shift)
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
We are seeking a highly skilled and motivated Team Lead – PCB Assembly / SMT to oversee and coordinate the daily operations of our PCB assembly line. The ideal candidate will have hands-on experience with SMT processes, strong leadership skills, and a commitment to quality and continuous improvement.This is a full time permanent role based out of our Branch in Pointe Claire, QC.
Key Responsibilities:

Supervise and lead a team of SMT operators and technicians in the assembly of printed circuit boards.
Plan, schedule, and monitor daily production activities to meet output, quality, and delivery targets.
Ensure proper setup, operation, and maintenance of SMT equipment (e.g., pick and-place machines, reflow ovens, AOI, Selective soldering).
Troubleshoot process and equipment issues to minimize downtime and improve efficiency.
Train and mentor team members on assembly procedures, safety protocols, and quality standards.
Collaborate with engineering, quality, and supply chain teams to resolve production issues and implement process improvements.
Maintain accurate production records, reports, and documentation.
Enforce compliance with ESD, IPC standards, and company policies.
Requirements and Skills:

Diploma or degree in Electronics, Electrical Engineering, or a related field.
3+ years of experience in PCB assembly and SMT manufacturing, with at least 1 year in a supervisory or lead role.
Strong knowledge of SMT processes, equipment, Touch-up and quality control standards (IPC-A-610, ISO 9001).
Excellent problem-solving, organizational, and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Proficient in using production software and Microsoft Office tools.
Preferred Skills:

Experience with SMT process, Inspection and Touch-up.
Experience with automated optical inspection (AOI), X-ray inspection, and solder paste inspection (SPI).
Familiarity with Lean Manufacturing and Six Sigma principles.
ERP system experience (e.g., D365, SAP, Oracle, or similar).
What Mircom Offers:

A great working environment  with opportunities for advancement
Competitive salary
Group Insurance benefits
Company RRSP program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted. 
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.  In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.  
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited 

Business Development Manager
Pacific North West Region
USA
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.
Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.
Summary:
Mircom is seeking a highly motivated Business Development Manager to drive sales growth and provide technical sales support throughout the Pacific Northwest. This hybrid position combines business development, territory management, and field-level technical expertise. The successful candidate will develop new Mircom ESD/dealer relationships, grow existing accounts, identify and develop project opportunities, and work directly with dealers, engineers, electrical contractors, consultants, and end users to help design and specify Mircom solutions. The individual will serve as both a sales leader and technical resource in the field, helping customers select the appropriate Mircom products and system architecture while supporting opportunities from initial concept through specification, quotation, and project award.
The Pacific North West Business Development Manager/Field Sales Engineer will oversee the following state(s): Kansas, Nebraska, S. Dakota, N. Dakota, Colorado, Wyoming, Montana, Idaho, Oregon and Washington.
Key Responsibilities:

Achieve or exceed territory revenue, customer, and market share targets through new business development (events, trade shows, referrals, networking, and face-to-face sales calls) 
Collaborate with internal teams on sales and conversion strategies.
Build and maintain strong customer and channel relationships by profiling and supporting dealers/ESDs, recommending service actions.
Conduct follow-up and ongoing outreach, and educating customers, engineers, consultants, contractors, and end users on Mircom solutions and industry trends.
Provide pre-sales technical leadership by assisting with product selection, system architecture, applications, and solution design; reviewing plans, specifications, device counts, and riser concepts.
Supply technical input for quotations and value engineering; addressing technical questions; and acting as the technical bridge between customers and internal teams.
Promote Mircom products and brand by delivering product demos, technical presentations, and Lunch & Learn sessions.
participate in industry events, trade shows, and association activities; and supporting the introduction and field adoption of new products and technologies.
Support channel development and training by helping dealers understand Mircom’s portfolio and target markets, and supporting training on technology, products, sales skills, project registration, and related topics.
Drive market and product feedback by gathering market intelligence, identifying opportunities in key growth verticals, and providing structured field feedback to Product Management, Engineering, and Sales leadership on customer needs, competitors, product enhancements, and emerging trends.
Maintain professional and regulatory expertise by staying current with applicable fire alarm and life safety codes, standards, and industry requirements within the territory. 
Requirements and Skills: 

Bachelor’s degree in engineering, business, or a related technical field; equivalent education and industry experience will be considered.
3+ years in technical sales, business development, or sales engineering, ideally in fire alarm, life safety, building systems, or related low-voltage markets is an asset.
Solid knowledge of fire alarm and life safety systems; familiarity with relevant codes and standards (e.g., NFPA, building and fire codes) is an asset.
Proven record of meeting or exceeding sales targets and growing territory revenue, market share, and customer base.
Demonstrated ability to turn technical requirements into practical solutions, including system design, product selection, and value engineering.
Experience working with channel partners (dealers, distributors, ESDs) and supporting a territory-based partner network.
Strong relationship-building, account management, and communication skills, with experience engaging engineers, consultants, contractors, and end users.
Confident presenter, able to deliver product demos, technical presentations, and training sessions.
Highly organized, self-motivated, strong ability to manage multiple projects and opportunities simultaneously.
Proficiency with CRM tools and MS Office (or equivalent) for pipeline management, forecasting, and proposals.
Strong oral and written communication skills.
Strong knowledge of PC based applications (Microsoft Outlook, PowerPoint & Excel)
Willingness to travel regularly within the territory for customer visits and events
Valid driver’s license required.
Must reside within the territory mentioned for the role.
Hold a NICET certification is a bonus.
 What Mircom Offers:

A great working environment with opportunities for career advancement
Competitive salary  
Group Insurance Benefits
Company 401K Program
We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.
Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Mircom Group of Companies is a smoke-free and drug-free workplace.
Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited
*Employment is contingent upon the successful completion of background checks.